Cannot install AV onto PC as it is infected. [Archive]

View Full Version : Cannot install AV onto PC as it is infected.

penobie

2008-04-13, 05:40

With my online service, a free AV Suite was provided. I had many issues with this Program and after it failed a number of times, I then uninstalled the software and purchased Norton 360. The installation of Norton has caused many problems w/ the performance of my computer. A friend suggested I come here and read some of the posts and to follow the instructions to obtain the requested logs. My expectations of the newly purchased AV program is not what I expected as the scans that were done perinstructions here, revealed a lot of issues affecting my machine. The two logs;
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:07:00 PM, on 4/12/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Common Files\Command Software\dvpapi.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr8/*http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Road Runner High Speed Online
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = %3clocal%3e:80
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
R3 - URLSearchHook: Mininova Toolbar - {f592709f-ff4a-4862-b659-4afabda56312} - C:\Program Files\Mininova\tbMini.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files\BitComet\tools\BitCometBHO_1.2.2.28.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: (no name) - {8260C2B8-E0D1-448a-B062-33D12D468BF0} - (no file)
O2 - BHO: (no name) - {9527D42F-D666-11D3-B8DD-00600838CD5F} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.1121.2472\swg.dll
O2 - BHO: Mininova Toolbar - {f592709f-ff4a-4862-b659-4afabda56312} - C:\Program Files\Mininova\tbMini.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Mininova Toolbar - {f592709f-ff4a-4862-b659-4afabda56312} - C:\Program Files\Mininova\tbMini.dll
O3 - Toolbar: (no name) - {8260C2B8-E0D1-448a-B062-33D12D468BF0} - (no file)
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-18\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe (User 'Default user')
O8 - Extra context menu item: &D&ownload &with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddLink.htm
O8 - Extra context menu item: &D&ownload all video with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddVideo.htm
O8 - Extra context menu item: &D&ownload all with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddAllLink.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: BitComet - {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://C:\Program Files\BitComet\tools\BitCometBHO_1.2.2.28.dll/206 (file missing)
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: iHatePopups - {D216B74A-9A2F-4025-9690-86780AA75F6E} - C:\WINDOWS\system32\shdocvw.dll (HKCU)
O9 - Extra 'Tools' menuitem: iHatePopups - {D216B74A-9A2F-4025-9690-86780AA75F6E} - C:\WINDOWS\system32\shdocvw.dll (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted Zone: http://www.bravenet.com
O15 - Trusted Zone: http://www.mininova.org
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://activation.rr.com/install/downloads/tgctlcm.cab
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {56393399-041A-4650-94C7-13DFCB1F4665} (PSFormX Control) - http://www.my-etrust.com/Extern/RoadRunner/PestScan/pestscan.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1201618585090
O16 - DPF: {70522FA0-4656-11D5-B0E9-0050DAC24E8F} - http://download.iwon.com/ct/pm3/iwonpm_6_1,0,2,5.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://admin.pressplay.com/duet/registration/isetup.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab
O16 - DPF: {E87F6C8E-16C0-11D3-BEF7-009027438003} (Persits Software XUpload) - http://photo.walmart.com/photo/upload/XUpload.ocx
O17 - HKLM\System\CCS\Services\Tcpip\..\{007DC0B4-92F8-46E5-AC11-C852A7EFD5C3}: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CCS\Services\Tcpip\..\{C47AE89A-EF4F-4F1C-853B-188A00750360}: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CCS\Services\Tcpip\..\{E1319AF6-DEC8-43A8-807F-6FAC38DB9D45}: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CS1\Services\Tcpip\..\{007DC0B4-92F8-46E5-AC11-C852A7EFD5C3}: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CS2\Services\Tcpip\..\{007DC0B4-92F8-46E5-AC11-C852A7EFD5C3}: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\Diskeeper\DkService.exe
O23 - Service: DvpApi (dvpapi) - Command Software Systems, Inc. - C:\Program Files\Common Files\Command Software\dvpapi.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe
--
End of file - 10662 bytes

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KASPERSKY ONLINE SCANNER REPORT
Saturday, April 12, 2008 3:27:49 PM
Operating System: Microsoft Windows XP Home Edition, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.98.0
Kaspersky Anti-Virus database last update: 12/04/2008
Kaspersky Anti-Virus database records: 699912
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
A:\
C:\
D:\
E:\

Scan Statistics:
Total number of scanned objects: 81899
Number of viruses found: 7
Number of infected objects: 28
Number of suspicious objects: 6
Duration of the scan process: 02:01:03

Infected Object Name / Virus Name / Last Action
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcrst.dll Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\EENGINE\EPERSIST.DAT Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDSYS.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDFW.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDCON.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDALRT.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDIDS.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDDBG.log Object is locked skipped
C:\Program Files\Outlook Express\TKO NOTICE_ eBay Account Suspended_3337_20060301_192256_043.eml/[From aw-confirm@eBay.com][Date Thu, 15 Sep 2005 13:08:02 -0700]/html Suspicious: Trojan-Spy.HTML.Fraud.gen skipped
C:\Program Files\Outlook Express\TKO NOTICE_ eBay Account Suspended_3337_20060301_192256_043.eml Mail: suspicious - 1 skipped
C:\Program Files\Outlook Express\Sears_ 3 Big Days of Savings - save up to 50% on select items_4031_20060301_192609_972.eml/[From "Sears" <sears@e.sears.com>][Date Thu, 10 Nov 2005 09:56:28 -0000]/html Suspicious: Trojan-Spy.HTML.Fraud.gen skipped
C:\Program Files\Outlook Express\Sears_ 3 Big Days of Savings - save up to 50% on select items_4031_20060301_192609_972.eml Mail: suspicious - 1 skipped
C:\Program Files\Outlook Express\You Won eBay Item_ Natural 6x4mm Bright Golden Orange Oval Citrines Sale!! (4997998326)_4268_20060301_192740_712.eml/[From eBay <endofitem@ebay.com>][Date Sun, 27 Nov 2005 20:03:42 -0800]/html Suspicious: Trojan-Spy.HTML.Fraud.gen skipped
C:\Program Files\Outlook Express\You Won eBay Item_ Natural 6x4mm Bright Golden Orange Oval Citrines Sale!! (4997998326)_4268_20060301_192740_712.eml Mail: suspicious - 1 skipped
C:\Program Files\Norton 360\Log\AVContext.log Object is locked skipped
C:\Program Files\Norton 360\Log\AVManual.log Object is locked skipped
C:\Program Files\Norton 360\Log\WDFScanner.log Object is locked skipped
C:\Program Files\Norton 360\Log\LiveUpdate.log Object is locked skipped
C:\Program Files\Norton 360\Log\VABrowserSettings.log Object is locked skipped
C:\Program Files\Norton 360\Log\VAIPAddresses.log Object is locked skipped
C:\Program Files\Norton 360\Log\Backup.log Object is locked skipped
C:\Program Files\Norton 360\Log\CUInternetPageViewHistory.log Object is locked skipped
C:\Program Files\Norton 360\Log\CUInternetSearchHistory.log Object is locked skipped
C:\Program Files\Norton 360\Log\CUInternetTempFiles.log Object is locked skipped
C:\Program Files\Norton 360\Log\CUWindowsTempFiles.log Object is locked skipped
C:\Program Files\Norton 360\Log\RegClean.log Object is locked skipped
C:\Program Files\Norton 360\Log\HomeNetworking.log Object is locked skipped
C:\Program Files\Norton 360\Log\AutoProtect.log Object is locked skipped
C:\Program Files\Norton 360\Log\EmailScan.log Object is locked skipped
C:\Program Files\Norton 360\Log\ISIOTraffic.log Object is locked skipped
C:\Program Files\Norton 360\Log\InternetSecurity.log Object is locked skipped
C:\Program Files\Norton 360\Log\ISIntrusionPrevented.log Object is locked skipped
C:\Program Files\Norton 360\Log\ISNewNetwork.log Object is locked skipped
C:\Program Files\Norton 360\Log\NCO.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\LiveUpdate\2008-04-12_Log.ALUSchedulerSvc.LiveUpdate Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\Common Client\ccSubSDK\submissions.idx Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\Common Client\settings.DAT Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\Common Client\{3C3F62FE-E852-4074-BC1D-DE0CF89DC01E}.DAT Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\Common Client\volatile.DAT Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\Common Client\{6A56FD60-C03A-480D-8F1F-10ECF2448FD7}.DAT Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\Common Client\{A03EE954-D32B-4840-AB47-510086F32454}.DAT Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\Common Client\{5A5EABAB-05BD-4693-BBF3-6EED06CBD03E}.DAT Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SRTSP\SrtViEvt.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SRTSP\SrtNvEvt.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SRTSP\SrtMoEvt.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SRTSP\SrtScEvt.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SRTSP\SrtErEvt.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SRTSP\SrtTxFEvt.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SRTSP\SrtETmp\B860CD7B.TMP Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SPBBC\SPPolicy.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SPBBC\SPStart.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SPBBC\SPStop.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SPBBC\BBValid.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SPBBC\BBConfig.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SPBBC\BBRefr.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SPBBC\BBNotify.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SPBBC\BBSetCfg.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SPBBC\BBSetCfg2.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SPBBC\BBSetUsr.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SPBBC\BBStHash.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SPBBC\BBSetLoc.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SPBBC\BBSetDev.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SPBBC\BBDetect.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SPBBC\BBDebug.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SPBBC\Shl_{4273972E-5BC0-496C-A74B-06277DBFD358}.sds Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SPBBC\Shl_{4273972E-5BC0-496C-A74B-06277DBFD358}.ldb Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\Backup\bustate.db Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\Backup\bustate.index Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\ntuser.dat Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\BarbaraF\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\BarbaraF\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\BarbaraF\Local Settings\Temporary Internet Files\AntiPhishing\B3BB5BBA-E7D5-40AB-A041-A5B1C0B26C8F.dat Object is locked skipped
C:\Documents and Settings\BarbaraF\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\BarbaraF\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\BarbaraF\My Documents\MyFunCardsSetup2.1.50.3-3.exe/mwsSetup.CommonCodebase.exe Infected: not-a-virus:AdTool.Win32.MyWebSearch.as skipped
C:\Documents and Settings\BarbaraF\My Documents\MyFunCardsSetup2.1.50.3-3.exe CAB: infected - 1 skipped
C:\Documents and Settings\BarbaraF\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\BarbaraF\Application Data\Mozilla\Profiles\penobie\tw0aig2r-250.slt-new\Cache\CD931056d01/WISE0051.BIN Infected: not-a-virus:AdTool.Win32.WhenU.a skipped
C:\Documents and Settings\BarbaraF\Application Data\Mozilla\Profiles\penobie\tw0aig2r-250.slt-new\Cache\CD931056d01/WISE0052.BIN Infected: not-a-virus:AdWare.Win32.NewDotNet skipped
C:\Documents and Settings\BarbaraF\Application Data\Mozilla\Profiles\penobie\tw0aig2r-250.slt-new\Cache\CD931056d01/WISE0053.BIN/data.rar/WhAgent.exe Infected: not-a-virus:AdWare.Win32.WebHancer skipped
C:\Documents and Settings\BarbaraF\Application Data\Mozilla\Profiles\penobie\tw0aig2r-250.slt-new\Cache\CD931056d01/WISE0053.BIN/data.rar/whInstaller.exe Infected: not-a-virus:AdWare.Win32.WebHancer skipped
C:\Documents and Settings\BarbaraF\Application Data\Mozilla\Profiles\penobie\tw0aig2r-250.slt-new\Cache\CD931056d01/WISE0053.BIN/data.rar/WhSurvey.exe Infected: not-a-virus:AdWare.Win32.WebHancer skipped
C:\Documents and Settings\BarbaraF\Application Data\Mozilla\Profiles\penobie\tw0aig2r-250.slt-new\Cache\CD931056d01/WISE0053.BIN/data.rar/Webhdll.dll Infected: not-a-virus:AdWare.Win32.WebHancer skipped
C:\Documents and Settings\BarbaraF\Application Data\Mozilla\Profiles\penobie\tw0aig2r-250.slt-new\Cache\CD931056d01/WISE0053.BIN/data.rar/whiehlpr.dll Infected: not-a-virus:AdWare.Win32.WebHancer skipped
C:\Documents and Settings\BarbaraF\Application Data\Mozilla\Profiles\penobie\tw0aig2r-250.slt-new\Cache\CD931056d01/WISE0053.BIN/data.rar Infected: not-a-virus:AdWare.Win32.WebHancer skipped
C:\Documents and Settings\BarbaraF\Application Data\Mozilla\Profiles\penobie\tw0aig2r-250.slt-new\Cache\CD931056d01/WISE0053.BIN Infected: not-a-virus:AdWare.Win32.WebHancer skipped
C:\Documents and Settings\BarbaraF\Application Data\Mozilla\Profiles\penobie\tw0aig2r-250.slt-new\Cache\CD931056d01/WISE0054.BIN Infected: not-a-virus:Server-Proxy.Win32.MarketScore.h skipped
C:\Documents and Settings\BarbaraF\Application Data\Mozilla\Profiles\penobie\tw0aig2r-250.slt-new\Cache\CD931056d01/WISE0055.BIN Infected: not-a-virus:Server-Proxy.Win32.MarketScore.i skipped
C:\Documents and Settings\BarbaraF\Application Data\Mozilla\Profiles\penobie\tw0aig2r-250.slt-new\Cache\CD931056d01 WiseSFX: infected - 11 skipped
C:\Documents and Settings\BarbaraF\Application Data\Mozilla\Profiles\penobie\tw0aig2r-250.slt-new\Cache\CD931056d01 WiseSFXDropper: infected - 11 skipped
C:\Documents and Settings\BarbaraF\Application Data\Mozilla\Profiles\penobie\tw0aig2r-250.slt-new\Cache\8EDF540Bd01/WISE0051.BIN Infected: not-a-virus:AdTool.Win32.WhenU.a skipped
C:\Documents and Settings\BarbaraF\Application Data\Mozilla\Profiles\penobie\tw0aig2r-250.slt-new\Cache\8EDF540Bd01/WISE0052.BIN Infected: not-a-virus:AdWare.Win32.NewDotNet skipped
C:\Documents and Settings\BarbaraF\Application Data\Mozilla\Profiles\penobie\tw0aig2r-250.slt-new\Cache\8EDF540Bd01/WISE0053.BIN/data.rar/WhAgent.exe Infected: not-a-virus:AdWare.Win32.WebHancer skipped
C:\Documents and Settings\BarbaraF\Application Data\Mozilla\Profiles\penobie\tw0aig2r-250.slt-new\Cache\8EDF540Bd01/WISE0053.BIN/data.rar/whInstaller.exe Infected: not-a-virus:AdWare.Win32.WebHancer skipped
C:\Documents and Settings\BarbaraF\Application Data\Mozilla\Profiles\penobie\tw0aig2r-250.slt-new\Cache\8EDF540Bd01/WISE0053.BIN/data.rar/WhSurvey.exe Infected: not-a-virus:AdWare.Win32.WebHancer skipped
C:\Documents and Settings\BarbaraF\Application Data\Mozilla\Profiles\penobie\tw0aig2r-250.slt-new\Cache\8EDF540Bd01/WISE0053.BIN/data.rar/Webhdll.dll Infected: not-a-virus:AdWare.Win32.WebHancer skipped
C:\Documents and Settings\BarbaraF\Application Data\Mozilla\Profiles\penobie\tw0aig2r-250.slt-new\Cache\8EDF540Bd01/WISE0053.BIN/data.rar/whiehlpr.dll Infected: not-a-virus:AdWare.Win32.WebHancer skipped
C:\Documents and Settings\BarbaraF\Application Data\Mozilla\Profiles\penobie\tw0aig2r-250.slt-new\Cache\8EDF540Bd01/WISE0053.BIN/data.rar Infected: not-a-virus:AdWare.Win32.WebHancer skipped
C:\Documents and Settings\BarbaraF\Application Data\Mozilla\Profiles\penobie\tw0aig2r-250.slt-new\Cache\8EDF540Bd01/WISE0053.BIN Infected: not-a-virus:AdWare.Win32.WebHancer skipped
C:\Documents and Settings\BarbaraF\Application Data\Mozilla\Profiles\penobie\tw0aig2r-250.slt-new\Cache\8EDF540Bd01/WISE0054.BIN Infected: not-a-virus:Server-Proxy.Win32.MarketScore.h skipped
C:\Documents and Settings\BarbaraF\Application Data\Mozilla\Profiles\penobie\tw0aig2r-250.slt-new\Cache\8EDF540Bd01/WISE0055.BIN Infected: not-a-virus:Server-Proxy.Win32.MarketScore.i skipped
C:\Documents and Settings\BarbaraF\Application Data\Mozilla\Profiles\penobie\tw0aig2r-250.slt-new\Cache\8EDF540Bd01 WiseSFX: infected - 11 skipped
C:\Documents and Settings\BarbaraF\Application Data\Mozilla\Profiles\penobie\tw0aig2r-250.slt-new\Cache\8EDF540Bd01 WiseSFXDropper: infected - 11 skipped
C:\Documents and Settings\BarbaraF\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\BarbaraF\NTUSER.DAT Object is locked skipped
C:\System Volume Information\_restore{3136FD6C-91E3-4CD7-B9FA-C31B9302CE2E}\RP2\change.log Object is locked skipped
C:\WINDOWS\system32\config\software.LOG Object is locked skipped
C:\WINDOWS\system32\config\default.LOG Object is locked skipped
C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped
C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\systemprofile\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\WINDOWS\system32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\WINDOWS\system32\config\systemprofile\Cookies\index.dat Object is locked skipped
C:\WINDOWS\system32\config\SYSTEM.LOG Object is locked skipped
C:\WINDOWS\system32\config\Internet.evt Object is locked skipped
C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped
C:\WINDOWS\system32\config\SECURITY Object is locked skipped
C:\WINDOWS\system32\config\SOFTWARE Object is locked skipped
C:\WINDOWS\system32\config\SYSTEM Object is locked skipped
C:\WINDOWS\system32\config\DEFAULT Object is locked skipped
C:\WINDOWS\system32\config\SAM Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped
C:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped
C:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped
C:\WINDOWS\system32\h323log.txt Object is locked skipped
C:\WINDOWS\Temp\Perflib_Perfdata_758.dat Object is locked skipped
C:\WINDOWS\Temp\JET7059.tmp Object is locked skipped
C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
C:\WINDOWS\Sti_Trace.log Object is locked skipped
C:\WINDOWS\SchedLgU.Txt Object is locked skipped
C:\WINDOWS\WindowsUpdate.log Object is locked skipped
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped
C:\WINDOWS\wiaservc.log Object is locked skipped
C:\WINDOWS\wiadebug.log Object is locked skipped

Scan process completed.

Thank you for any suggestions you can provide. penobie

pskelley

2008-04-13, 16:48

Welcome to Safer Networking, I wish to be sure you have viewed and understand this information.
"BEFORE you POST" (READ this Procedure before Requesting Assistance)
http://forums.spybot.info/showthread.php?t=288
All advice given is taken at your own risk.
Please make sure you have read this information so we are on the same page.

You are infected, I suggest you keep this computer offline except when troubleshooting, the junk may download more. If you have any tool I use, delete it and download it new from the link I provide. Read and follow the directions carefully, the tools will not work unless you do.

Hi penobie, from what I can see you are infected with adware, but you may also be hacked by Ukrainians. This is often a marker:
O17 - HKLM\System\CCS\Services\Tcpip\..\{007DC0B4-92F8-46E5-AC11-C852A7EFD5C3}: NameServer = 208.67.220.220,208.67.222.222

We will check for this problem and remove junk with HJT and see how it goes. Before we start, you have a mess in Mozilla. Follow the pathway to the cache in red and delete everything in there!
C:\Documents and Settings\BarbaraF\Application Data\Mozilla\Profiles\penobie\tw0aig2r-250.slt-new\Cache\ <<< clean out that folder

(find this email and delete it drom your computer)
C:\Program Files\Outlook Express\TKO NOTICE_ eBay Account Suspended_3337_20060301_192256_043.eml/[From aw-confirm@eBay.com][Date Thu, 15 Sep 2005 13:08:02 -0700]/html <------Trojan-Spy.HTML.Fraud.gen

(navigate to that file in red and delete it)
C:\Documents and Settings\BarbaraF\My Documents\MyFunCardsSetup2.1.50.3-3.exe

1) We need first to disable TeaTimer that it doesn't interfere with fixes. You can re-enable it when you're clean again:
* Run Spybot-S&D in Advanced Mode.
* If it is not already set to do this Go to the Mode menu select "Advanced Mode"
* On the left hand side, Click on Tools
* Then click on the Resident Icon in the List
* Uncheck "Resident TeaTimer" and OK any prompts.
* Restart your computer.
(leave TT disabled until we finish)

2) How to make files and folders visible:
Click Start > Open My Computer.
Select the Tools menu and click Folder Options.
Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
Uncheck: Hide file extensions for known file types
Uncheck the Hide protected operating system files (recommended) option.
Click Yes to confirm. Click OK.
You may reverse this for safety when we are finished.

3) Please download ATF Cleaner by Atribune
http://www.atribune.org/public-beta/ATF-Cleaner.exe
Save it to your Desktop. We will use this later.

4) Thanks to LonnyBJones and anyone else who helped with this fix.

Please download FixWareout from one of these sites:
http://downloads.subratam.org/Fixwareout.exe
http://www.bleepingcomputer.com/files/lonny/Fixwareout.exe

Save it to yourDesktop and run it. Click Next, then Install, make sure "Run fixit" is checked and click Finish.
The fix will begin; follow the prompts.
You will be asked to reboot your computer; please do so.
Your system may take longer than usual to load; this is normal.
Once the desktop loads post the text that will open (report.txt) and a new Hijackthis log in the forum please.

(wait until you finish to port the report and log)

5) Download ResetTeaTimer.bat.
http://downloads.subratam.org/ResetTeaTimer.bat
Double click ResetTeaTimer.bat
to remove all entries set by TeaTimer (and preventing TeaTimer to restore them upon reactivation).

6) Start > Control Panel > Add Remove programs and uninstall Mininova Toolbar if there.

7) Open HijackThis and choose "Do a system scan only" then check the box in front of these line items:

R3 - URLSearchHook: Mininova Toolbar - {f592709f-ff4a-4862-b659-4afabda56312} - C:\Program Files\Mininova\tbMini.dll
O2 - BHO: (no name) - {8260C2B8-E0D1-448a-B062-33D12D468BF0} - (no file)
O2 - BHO: (no name) - {9527D42F-D666-11D3-B8DD-00600838CD5F} - (no file)
O2 - BHO: Mininova Toolbar - {f592709f-ff4a-4862-b659-4afabda56312} - C:\Program Files\Mininova\tbMini.dll
O3 - Toolbar: Mininova Toolbar - {f592709f-ff4a-4862-b659-4afabda56312} - C:\Program Files\Mininova\tbMini.dll
O3 - Toolbar: (no name) - {8260C2B8-E0D1-448a-B062-33D12D468BF0} - (no file)
(leave the next two if you are absolutely sure they are safe)
O15 - Trusted Zone: http://www.bravenet.com
O15 - Trusted Zone: http://www.mininova.org
O16 - DPF: {70522FA0-4656-11D5-B0E9-0050DAC24E8F} - http://download.iwon.com/ct/pm3/iwonpm_6_1,0,2,5.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{007DC0B4-92F8-46E5-AC11-C852A7EFD5C3}: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CCS\Services\Tcpip\..\{C47AE89A-EF4F-4F1C-853B-188A00750360}: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CCS\Services\Tcpip\..\{E1319AF6-DEC8-43A8-807F-6FAC38DB9D45}: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CS1\Services\Tcpip\..\{007DC0B4-92F8-46E5-AC11-C852A7EFD5C3}: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CS2\Services\Tcpip\..\{007DC0B4-92F8-46E5-AC11-C852A7EFD5C3}: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222

Close all programs but HJT and all browser windows, then click on "Fix Checked"

8) Right click Start > Explore and navigate to these files/folders and delete them if there.

C:\Program Files\Mininova\ <<< delete that folder and contents

9) Run ATF Cleaner
Double-click ATF-Cleaner.exe to run the program.
Click Select All found at the bottom of the list.
Click the Empty Selected button.
Click Exit on the Main menu to close the program.

Restart and post the report from Fixwareout, a new HJT log and any comments you think will help.

Thanks...Phil

I should have mentioned that I can help you remove Norton/Symantec when to malware is gone if you wish, but you should take up issues and expectations with Norton/Symantec.
http://www.symantec.com/enterprise/support/index.jsp

penobie

2008-04-13, 19:08

Your instructions are easy to follow and yet I am appreciative of your knowledge and assistance. Thank you.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:02:02 PM, on 4/13/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Common Files\Command Software\dvpapi.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\msiexec.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr8/*http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Road Runner High Speed Online
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = %3clocal%3e:80
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
R3 - URLSearchHook: Mininova Toolbar - {f592709f-ff4a-4862-b659-4afabda56312} - C:\Program Files\Mininova\tbMini.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files\BitComet\tools\BitCometBHO_1.2.2.28.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: (no name) - {8260C2B8-E0D1-448a-B062-33D12D468BF0} - (no file)
O2 - BHO: (no name) - {9527D42F-D666-11D3-B8DD-00600838CD5F} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.1121.2472\swg.dll
O2 - BHO: Mininova Toolbar - {f592709f-ff4a-4862-b659-4afabda56312} - C:\Program Files\Mininova\tbMini.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Mininova Toolbar - {f592709f-ff4a-4862-b659-4afabda56312} - C:\Program Files\Mininova\tbMini.dll
O3 - Toolbar: (no name) - {8260C2B8-E0D1-448a-B062-33D12D468BF0} - (no file)
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-18\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe (User 'Default user')
O8 - Extra context menu item: &D&ownload &with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddLink.htm
O8 - Extra context menu item: &D&ownload all video with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddVideo.htm
O8 - Extra context menu item: &D&ownload all with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddAllLink.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: BitComet - {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://C:\Program Files\BitComet\tools\BitCometBHO_1.2.2.28.dll/206 (file missing)
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: iHatePopups - {D216B74A-9A2F-4025-9690-86780AA75F6E} - C:\WINDOWS\system32\shdocvw.dll (HKCU)
O9 - Extra 'Tools' menuitem: iHatePopups - {D216B74A-9A2F-4025-9690-86780AA75F6E} - C:\WINDOWS\system32\shdocvw.dll (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted Zone: http://www.bravenet.com
O15 - Trusted Zone: http://www.mininova.org
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://activation.rr.com/install/downloads/tgctlcm.cab
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {56393399-041A-4650-94C7-13DFCB1F4665} (PSFormX Control) - http://www.my-etrust.com/Extern/RoadRunner/PestScan/pestscan.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1201618585090
O16 - DPF: {70522FA0-4656-11D5-B0E9-0050DAC24E8F} - http://download.iwon.com/ct/pm3/iwonpm_6_1,0,2,5.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://admin.pressplay.com/duet/registration/isetup.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab
O16 - DPF: {E87F6C8E-16C0-11D3-BEF7-009027438003} (Persits Software XUpload) - http://photo.walmart.com/photo/upload/XUpload.ocx
O17 - HKLM\System\CCS\Services\Tcpip\..\{007DC0B4-92F8-46E5-AC11-C852A7EFD5C3}: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CCS\Services\Tcpip\..\{C47AE89A-EF4F-4F1C-853B-188A00750360}: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CCS\Services\Tcpip\..\{E1319AF6-DEC8-43A8-807F-6FAC38DB9D45}: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CS1\Services\Tcpip\..\{007DC0B4-92F8-46E5-AC11-C852A7EFD5C3}: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CS2\Services\Tcpip\..\{007DC0B4-92F8-46E5-AC11-C852A7EFD5C3}: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\Diskeeper\DkService.exe
O23 - Service: DvpApi (dvpapi) - Command Software Systems, Inc. - C:\Program Files\Common Files\Command Software\dvpapi.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe

--
End of file - 10840 bytes

Username "BarbaraF" - 04/13/2008 11:50:49 [Fixwareout edited 9/01/2007]

~~~~~ Prerun check

Successfully flushed the DNS Resolver Cache.

System was rebooted successfully.

~~~~~ Postrun check
HKLM\SOFTWARE\~\Winlogon\ "System"=""
....
....
~~~~~ Misc files.
....
~~~~~ Checking for older varients.
....

~~~~~ Current runs (hklm hkcu "run" Keys Only)
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ccApp"="C:\\Program Files\\Common Files\\Symantec Shared\\ccApp.exe"

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="C:\\WINDOWS\\system32\\ctfmon.exe"
"swg"="C:\\Program Files\\Google\\GoogleToolbarNotifier\\GoogleToolbarNotifier.exe"
"SpybotSD TeaTimer"="C:\\Program Files\\Spybot - Search & Destroy\\TeaTimer.exe"
....
Hosts file was reset, If you use a custom hosts file please replace it...
~~~~~ End report ~~~~~

penobie

penobie

2008-04-13, 20:02

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:54:41 PM, on 4/13/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Common Files\Command Software\dvpapi.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\msiexec.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuauclt.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr8/*http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Road Runner High Speed Online
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = %3clocal%3e:80
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files\BitComet\tools\BitCometBHO_1.2.2.28.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.1121.2472\swg.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-18\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe (User 'Default user')
O8 - Extra context menu item: &D&ownload &with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddLink.htm
O8 - Extra context menu item: &D&ownload all video with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddVideo.htm
O8 - Extra context menu item: &D&ownload all with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddAllLink.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: BitComet - {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://C:\Program Files\BitComet\tools\BitCometBHO_1.2.2.28.dll/206 (file missing)
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: iHatePopups - {D216B74A-9A2F-4025-9690-86780AA75F6E} - C:\WINDOWS\system32\shdocvw.dll (HKCU)
O9 - Extra 'Tools' menuitem: iHatePopups - {D216B74A-9A2F-4025-9690-86780AA75F6E} - C:\WINDOWS\system32\shdocvw.dll (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted Zone: http://www.bravenet.com
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://activation.rr.com/install/downloads/tgctlcm.cab
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {56393399-041A-4650-94C7-13DFCB1F4665} (PSFormX Control) - http://www.my-etrust.com/Extern/RoadRunner/PestScan/pestscan.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1201618585090
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://admin.pressplay.com/duet/registration/isetup.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab
O16 - DPF: {E87F6C8E-16C0-11D3-BEF7-009027438003} (Persits Software XUpload) - http://photo.walmart.com/photo/upload/XUpload.ocx
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\Diskeeper\DkService.exe
O23 - Service: DvpApi (dvpapi) - Command Software Systems, Inc. - C:\Program Files\Common Files\Command Software\dvpapi.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe

--
End of file - 9206 bytes
Username "BarbaraF" - 04/13/2008 12:48:11 [Fixwareout edited 9/01/2007]

~~~~~ Prerun check

Successfully flushed the DNS Resolver Cache.

System was rebooted successfully.

~~~~~ Postrun check
HKLM\SOFTWARE\~\Winlogon\ "System"=""
....
....
~~~~~ Misc files.
....
~~~~~ Checking for older varients.
....

~~~~~ Current runs (hklm hkcu "run" Keys Only)
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ccApp"="C:\\Program Files\\Common Files\\Symantec Shared\\ccApp.exe"

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="C:\\WINDOWS\\system32\\ctfmon.exe"
"swg"="C:\\Program Files\\Google\\GoogleToolbarNotifier\\GoogleToolbarNotifier.exe"
"SpybotSD TeaTimer"="C:\\Program Files\\Spybot - Search & Destroy\\TeaTimer.exe"
....
Hosts file was reset, If you use a custom hosts file please replace it...
~~~~~ End report ~~~~~

Thank you so much for all of your help. Do I go to a different forum for instructions on safe removal of Norton? It missed so many problems that I feel I wasted my money. penobie

pskelley

2008-04-13, 20:05

I sent you a private message, make sure you view it. This most recent HJT log: Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:54:41 PM, on 4/13/2008

looks good, run a last Kaspersky Online Scan to be sure we missed nothing and use these settings:
* The program will launch and then begin downloading the latest definition files:
* Once the files have been downloaded click on NEXT
* Now click on Scan Settings
* In the scan settings make that the following are selected:
* Scan using the following Anti-Virus database:
* Standard
* Scan Options:
* Scan Archives
* Scan Mail Bases
* Click OK
* Now under select a target to scan:
* Select My Computer
* This will program will start and scan your system.
* The scan will take a while so be patient and let it run.
* Once the scan is complete it will display if your system has been infected.
* Now click on the Save as Text button:
* Save the file to your desktop.

Then post it here.

Thanks

penobie

2008-04-14, 03:14

I misunderstood the directions here and posted the two additional scans. Here is the report from the latest scan. Thank you, penobie.
-------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER REPORT
Sunday, April 13, 2008 8:08:47 PM
Operating System: Microsoft Windows XP Home Edition, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.98.0
Kaspersky Anti-Virus database last update: 13/04/2008
Kaspersky Anti-Virus database records: 630023
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: standard
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
A:\
C:\
D:\
E:\

Scan Statistics:
Total number of scanned objects: 80548
Number of viruses found: 1
Number of infected objects: 0
Number of suspicious objects: 4
Duration of the scan process: 01:45:04

Infected Object Name / Virus Name / Last Action
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcrst.dll Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\EENGINE\EPERSIST.DAT Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDSYS.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDFW.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDCON.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDALRT.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDIDS.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDDBG.log Object is locked skipped
C:\Program Files\Outlook Express\Sears_ 3 Big Days of Savings - save up to 50% on select items_4031_20060301_192609_972.eml/[From "Sears" <sears@e.sears.com>][Date Thu, 10 Nov 2005 09:56:28 -0000]/html Suspicious: Trojan-Spy.HTML.Fraud.gen skipped
C:\Program Files\Outlook Express\Sears_ 3 Big Days of Savings - save up to 50% on select items_4031_20060301_192609_972.eml Mail: suspicious - 1 skipped
C:\Program Files\Outlook Express\You Won eBay Item_ Natural 6x4mm Bright Golden Orange Oval Citrines Sale!! (4997998326)_4268_20060301_192740_712.eml/[From eBay <endofitem@ebay.com>][Date Sun, 27 Nov 2005 20:03:42 -0800]/html Suspicious: Trojan-Spy.HTML.Fraud.gen skipped
C:\Program Files\Outlook Express\You Won eBay Item_ Natural 6x4mm Bright Golden Orange Oval Citrines Sale!! (4997998326)_4268_20060301_192740_712.eml Mail: suspicious - 1 skipped
C:\Program Files\Norton 360\Log\AVContext.log Object is locked skipped
C:\Program Files\Norton 360\Log\AVManual.log Object is locked skipped
C:\Program Files\Norton 360\Log\WDFScanner.log Object is locked skipped
C:\Program Files\Norton 360\Log\LiveUpdate.log Object is locked skipped
C:\Program Files\Norton 360\Log\VABrowserSettings.log Object is locked skipped
C:\Program Files\Norton 360\Log\VAIPAddresses.log Object is locked skipped
C:\Program Files\Norton 360\Log\Backup.log Object is locked skipped
C:\Program Files\Norton 360\Log\CUInternetPageViewHistory.log Object is locked skipped
C:\Program Files\Norton 360\Log\CUInternetSearchHistory.log Object is locked skipped
C:\Program Files\Norton 360\Log\CUInternetTempFiles.log Object is locked skipped
C:\Program Files\Norton 360\Log\CUWindowsTempFiles.log Object is locked skipped
C:\Program Files\Norton 360\Log\RegClean.log Object is locked skipped
C:\Program Files\Norton 360\Log\HomeNetworking.log Object is locked skipped
C:\Program Files\Norton 360\Log\AutoProtect.log Object is locked skipped
C:\Program Files\Norton 360\Log\EmailScan.log Object is locked skipped
C:\Program Files\Norton 360\Log\ISIOTraffic.log Object is locked skipped
C:\Program Files\Norton 360\Log\InternetSecurity.log Object is locked skipped
C:\Program Files\Norton 360\Log\ISIntrusionPrevented.log Object is locked skipped
C:\Program Files\Norton 360\Log\ISNewNetwork.log Object is locked skipped
C:\Program Files\Norton 360\Log\NCO.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\LiveUpdate\2008-04-13_Log.ALUSchedulerSvc.LiveUpdate Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\Common Client\ccSubSDK\submissions.idx Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\Common Client\settings.DAT Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\Common Client\volatile.DAT Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\Common Client\{C9DFC8D4-9C42-4BD7-BCE3-B173A9A78A03}.DAT Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\Common Client\{8C142EE3-BB7A-40E0-892C-5AE451D9D0FF}.DAT Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\Common Client\{8E427B44-C55B-45DA-96DC-8FAD6C3420E5}.DAT Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SRTSP\SrtViEvt.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SRTSP\SrtNvEvt.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SRTSP\SrtMoEvt.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SRTSP\SrtScEvt.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SRTSP\SrtErEvt.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SRTSP\SrtTxFEvt.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SRTSP\SrtETmp\2BDA542E.TMP Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SPBBC\SPPolicy.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SPBBC\SPStart.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SPBBC\SPStop.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SPBBC\BBValid.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SPBBC\BBConfig.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SPBBC\BBRefr.log Object is locked skipped
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C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SPBBC\BBSetCfg.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SPBBC\BBSetCfg2.log Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SPBBC\BBSetUsr.log Object is locked skipped
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C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SPBBC\BBSetLoc.log Object is locked skipped
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C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\SPBBC\Shl_{4273972E-5BC0-496C-A74B-06277DBFD358}.ldb Object is locked skipped
C:\Documents and Settings\All Users.WINDOWS\Application Data\Symantec\Backup\bustate.db Object is locked skipped
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C:\Documents and Settings\BarbaraF\Application Data\Symantec\NPMDataStore\CIMStore.xml Object is locked skipped
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C:\WINDOWS\SoftwareDistribution\EventCache\{1CC69ED7-16F6-4E7E-BBA1-C7729C5FE10B}.bin Object is locked skipped
C:\WINDOWS\wiaservc.log Object is locked skipped
C:\WINDOWS\wiadebug.log Object is locked skipped

Scan process completed.

pskelley

2008-04-14, 03:29

Thanks for that feedback, and no problem.

KASPERSKY ONLINE SCANNER REPORT Sunday, April 13, 2008 8:08:47 PM
Look at the information in the link to see what Kaspersky says these are, they are email and even though a false positive is identified once in a while, I suggest you remove these from your computer to be sure. I will highlite the bad email in red.
http://www.viruslist.com/en/viruses/encyclopedia?virusid=66363

C:\Program Files\Outlook Express\Sears_ 3 Big Days of Savings - save up to 50% on select items_4031_20060301_192609_972.eml/[From "Sears" <sears@e.sears.com>][Date Thu, 10 Nov 2005 09:56:28 -0000]/html <------Trojan-Spy.HTML.Fraud.gen
C:\Program Files\Outlook Express\Sears_ 3 Big Days of Savings - save up to 50% on select items_4031_20060301_192609_972.eml Mail: suspicious - 1
C:\Program Files\Outlook Express\You Won eBay Item_ Natural 6x4mm Bright Golden Orange Oval Citrines Sale!! (4997998326)_4268_20060301_192740_712.eml/[From eBay <endofitem@ebay.com>][Date Sun, 27 Nov 2005 20:03:42 -0800]/html <------Trojan-Spy.HTML.Fraud.gen
C:\Program Files\Outlook Express\You Won eBay Item_ Natural 6x4mm Bright Golden Orange Oval Citrines Sale!! (4997998326)_4268_20060301_192740_712.eml Mail: suspicious - 1

http://ittraining.iu.edu/workshops/win_security/protect_email.html
http://www.google.com/search?hl=en&q=email+security&btnG=Search

If all else is back to normal, I will wish you safe surfing:bigthumb:

Some good information for you:
http://users.telenet.be/bluepatchy/miekiemoes/slowcomputer.html
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/mcgill1.mspx

Here is some great information from experts in this field that will help you stay clean and safe online.
http://users.telenet.be/bluepatchy/miekiemoes/prevention.html
http://forums.spybot.info/showthread.php?t=279
http://russelltexas.com/malware/allclear.htm
http://forum.malwareremoval.com/viewtopic.php?t=14
http://www.bleepingcomputer.com/forums/topict2520.html
http://cybercoyote.org/security/not-admin.shtml

http://www.malwarecomplaints.info/

Thanks...pskelley
Safer Networking Forums
http://www.spybot.info/en/donate/index.html
If you are reading this information...thank a teacher,
If you are reading it in English...thank a soldier.