Popup said to read "Include errors.log"

[Ghoul Slayer]

I frequently update Spybot S&D w/Tea Time. I did so today. I run it at least every 1 to 3 days. I set it to scan and went to work. When I came home the scan was about 9/10 completed and a popup was on my screen that said to check the "Include errors.log" because there was some kind of problem with Spybot. After I closed the popup Spybot finished scanning in approx. 1 min. This is what the error log said:

4/12/2008 8:51:42 PM C:\Program Files\Spybot - Search & Destroy\Includes\TrojansC.sbi | Zlob.DNSChanger.rtk | <$FILE_EXE>

What does this mean?

[Tunduru]

Hello,

Popup window "Check includes error log" can be confirmed.

:\PROGRAMME\SPYBOT - SEARCH & DESTROY\Includes\TrojansC.sbi | Zlob.DNSChanger.rtk | <$FILE_EXE>.

Regards

Tunduru

[BBoyd]

I have read the other threads relating to this; however I have version 1.5.1.15 (build 20070830), last update 4/9/2008...which is when I started getting this error. Log says:

4/12/2008 5:41:46 AM C:\Program Files\Spybot - Search & Destroy\Includes\TrojansC.sbi | Zlob.DNSChanger.rtk | <$FILE_EXE>

Is there a reason 5.2 (upgrading now) never has appeared in my update list? I thought I understood that post-1.4, program updates would be available through the program update.

[spybotsandra]

Hello,

You seem to be using a dated version of Spybot-S&D.
Please download our current version Spybot - Search & Destroy 1.5.2. That should fix it.
You will find links to several download locations for this new version on our web site:
http://www.safer-networking.org/en/mirrors/index.html
Please search for new updates after installing Spybot-S&D 1.5.2.

Best regards
Sandra
Team Spybot

[Tunduru]

Hello,

You seem to be using a dated version of Spybot-S&D.
Please download our current version Spybot - Search & Destroy 1.5.2. That should fix it.
You will find links to several download locations for this new version on our web site:
http://www.safer-networking.org/en/mirrors/index.html
Please search for new updates after installing Spybot-S&D 1.5.2.

Best regards
Sandra
Team Spybot

Hello, Spybotsandra,

I had already upgraded to 1.5.2, but finally returned to the old version, because 1.5.2 seems to be not compatible with Windows 98 SE (EAccessViolation)

Regards

Tunduru

[spybotsandra]

Hello,

1. Similar errors at various points during the scan have been reported on numerous occasions by people running old Windows systems.

The error seems to be transient in nature and other people seem to have been able to overcome the error by limiting the system resources used by other processes in the system.
In other words, run as little as possible while running the Spybot scan.

Further you can set your virtual memory higher.
Therefore rightclick My Computer on the desktop.
Choose Properties->Advanced->Performance->Settings->Advanced->Virtual Memory->Change.
Please do also have a look at this link:
http://en.wikipedia.org/wiki/Virtual_memory

If you only get this error(Text exceeds memo capacity) in older Windows systems while trying to open the "Resident" then please try to rename your "Resident.log" file, e.g. "Resident.old". This error could occur if the log file is growing too big for old Windows operating systems. You can find the file in:

* Windows 95 or 98: C:\\Windows\\Aplication Data\\Spybot - Search & Destroy\\
* Windows ME: C:\\Windows\\All Users\\Application Data\\Spybot - Search & Destroy\\
* Windows NT, 2000 or XP: C:\\Documents and Settings\\All Users\\Application Data\\Spybot - Search & Destroy\\

Please note that the Application Data Folder is hidden. So if you can't find this folder please check your folder properties: http://www.xtra.co.nz/help/0,,4155-1916458,00.html

2. Please delete also your temporary files.
Clean your Cache and Cookies in IE:

* Close all instances of Outlook Express and Internet Explorer
* Go to Control Panel > Internet Options > General tab
* Click the "Delete Cookies" button
* Next to it, Click the "Delete Files" button
* When prompted, place a check in: "Delete all offline content",
click OK

Clean your Cache and Cookies in Firefox (In case you also have
Firefox installed):

* Go to Tools > Options.
* Click Privacy in the menu on the left side of the Options window.
* Click the Clear button located to the right of each option
(History, Cookies, Cache).
* Click OK to close the Options window
Alternatively, you can clear all information stored while browsing
by clicking Clear All.
A confirmation dialog box will be shown before clearing the
information.

Clean other Temporary files + Recycle bin

* Go to start > run and type: *cleanmgr* and click ok.
* Let it scan your system for files to remove.
* Make sure Temporary Files, Temporary Internet Files, and Recycle
Bin are the only things checked.
* Press OK to remove them.

3. It should also help to deactivate the scanning for usage tracks.
Please run Spybot-S&D and switch to "Advanced mode" via the menu bar item "Mode". Now select "Settings" --> "File Sets" in the navigation bar on the left. The checkboxes in front of "Usage tracking" and "tracks.uti" have to be unticked if you do not want to find usage tracks anymore.

Best regards
Sandra
Team Spybot

[Tunduru]

Spybotsandra,

thank you for your comprehensive reply.

Regards

Tunduru