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View Full Version : Please help with this system - shdocapi problem


Modigleana
2006-02-27, 01:07
Hi, I have a computer used by a student in my home that has had a huge number of problems. The biggest one is being cased by shdocapi can someone please help. :scratch:

Thanks
Mod

Logfile of HijackThis v1.99.1
Scan saved at 4:16:56 PM, on 25/02/2006
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\inet20001\services.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\shdocapi.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Outlook Express\msimn.exe
C:\PROGRA~1\WINZIP\winzip32.exe
C:\Documents and Settings\Mike\Local Settings\Temp\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://shdocapi.dll/blank.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = http://localhost;
F3 - REG:win.ini: run=C:\WINDOWS\inet20001\services.exe
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: HBO Class - {5321E378-FFAD-4999-8C62-03CA8155F0B3} - C:\WINDOWS\inet20001\3.01.00.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
O4 - HKLM\..\Run: [SiSPower] Rundll32.exe SiSPower.dll,ModeAgent
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [PE2CKFNT SE] C:\Program Files\Ulead Systems\Ulead Photo Express 2 SE\ChkFont.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [xp_system] C:\WINDOWS\inet20001\services.exe
O4 - HKLM\..\Run: [SHDOC] C:\WINDOWS\system32\shdocapi.exe home
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [xp_system] C:\WINDOWS\inet20001\services.exe
O4 - Global Startup: OSA.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_05\bin\npjpi150_05.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
shelf life
2006-02-28, 02:04
hi Modigleana,

first could you move hjt into its own folder. see this link, about hjt:
http://forums.spybot.info/showthread.php?t=288
-----------------------------
that computer is missing critical updates/patches from microsoft. you need these or you will be having more troubles. we will try to clean it up some, i would turn on auto updates and let it update in the backround:

To turn Automatic Updates on or off

Click Start, click Control Panel, click Security Center, and then click Automatic Updates.

Choose your settings and then click Ok

i would limit my time online until your computer is cleaned up.
first we will use hjt, then boot into safe mode to run SBSD and AVG. you might want to print the rest of this or copy/paste it to notepad and save it so you can read it in safe mode>

make sure files are set to show:
FOr XP: on the desktop double click my computer,go to tools>folder options>view> then select "show hidden files and folders", then UNcheck "hide protected operating system files " also UNcheck "hide extensions for known file types" click apply to all folders, apply then ok
-------------------------
scan with HJT, put a checkmark beside the items below, close all windows and click fix checked.

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://shdocapi.dll/blank.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
F3 - REG:win.ini: run=C:\WINDOWS\inet20001\services.exe

O2 - BHO: HBO Class - {5321E378-FFAD-4999-8C62-03CA8155F0B3} - C:\WINDOWS\inet20001\3.01.00.dll

O4 - HKLM\..\Run: [xp_system] C:\WINDOWS\inet20001\services.exe
O4 - HKLM\..\Run: [SHDOC] C:\WINDOWS\system32\shdocapi.exe home
O4 - HKCU\..\Run: [xp_system] C:\WINDOWS\inet20001\services.exe
------------------------------
now reboot in safe mode, you reach safe mode by tapping the f8 key during a restart of the computer, chose the safe mode option. ok once in safe mode run you avg antivirus and SBSD.

also do this:
see if you can locate these files, if so delete them in safe mode--
inet20001 >>a folder with services.exe inside located in this dir>>C:\WINDOWS
shdocapi.exe home>> located in this dir>>C:\WINDOWS\system32\
--------------------------
and this in safe mode:

start>settings>Control Panel> click the Internet options icon

Next:

Click on Delete Cookies.

Click on Delete Files, Make sure Delete all offline content is checked and then click on OK


Then click on Settings, then click on View Files if there is any thing in there, delete it.
(edit>select all--- then file>delete)

Then at the top in the address bar, at the end where it says:

\Temporary Internet Files

change it to \Temp then hit enter and delete whats in there


prefetch:


Go to:

Start> Run

And type this in:

C:\windows\prefetch

Once this is open Delete everything in the folder, not the folder itself.
---------------------------------------------
click start->settings->control panel->internet options->programs tab->RESET WEB SETTINGS
---------------------------------------------
reboot computer normally, turn on auto updates or go to windows update, should be a icon from the start menu.
-----------------------------------------------
also download, install,update and scan with ewido.:

1. Download Ewido and install
Ewido Security Suite. It is a free trial version of the program:

http://www.ewido.net/en/download/

2. Install ewido security suite
3. Launch ewido, there should be an icon on your desktop double-click it.
4. The program will now go to the main screen

You will need to update ewido to the latest definition files.

1. On the left hand side of the main screen click update
2. Then click on Start Update

The update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, you can use Ewido manual updates


Once the updates are installed do the following:

1. Click on scanner
2. Click on Complete System Scan and the scan will begin.
3. NOTE: During some scans with ewido it is finding cases of false positives.**
o You will need to step through the process of cleaning files one-by-one.
o If ewido detects a file you KNOW to be legitimate, select none as the action.
o DO NOT select "Perform action on all infections"
o If you are unsure of any entry found select none for now.
4. Once the scan has completed, there will be a button located on the bottom of the screen named Save report
5. Click Save report.
6. Save the report .txt file to your desktop.

Now close ewido security suite.
------------------------------------------
rescan with hjt and post anew log............
Modigleana
2006-02-28, 14:34
Okay, I'll give all that a go. Then re-post a Hijack This log. Thanks for your help.
tashi
2006-03-06, 18:39
Due to lack of a response this topic will be archived.
If you need it re-opened please send me a pm and provide a link to the thread.