Hi,
For the past few weeks, whenever I ran a spybot scan, it freezes up when it reaches a specific point in the scan and does not progress no matter how long I wait. I have both deleted the contents of the Windows temporary folder and unticked the "Create system restore point when fixing spyware/usage tracks" checkbox with no apparent change.
The spybot log indicates that there is an error associated with the advcheck.dll file. I am attaching the report file as well as the print screen at the point where the problem occurs. Thank you in advance for any hlp you can provide.
Kind Regards,
Yiannis
spybotsandra
2008-04-26, 15:20
Hello,
1. Similar errors at various points during the scan have been reported on numerous occasions by people running old Windows systems like Windows 98.
The error seems to be transient in nature and other people seem to have been able to overcome the error by limiting the system resources used by other processes in the system.
In other words, run as little as possible while running the Spybot scan.
Further you can set your virtual memory higher.
Therefore rightclick My Computer on the desktop.
Choose Properties->Advanced->Performance->Settings->Advanced->Virtual Memory->Change.
Please do also have a look at this link:
http://en.wikipedia.org/wiki/Virtual_memory
If you only get this error(Text exceeds memo capacity) in older Windows systems while trying to open the "Resident" then please try to rename your "Resident.log" file, e.g. "Resident.old". This error could occur if the log file is growing too big for old Windows operating systems. You can find the file in:
* Windows 95 or 98: C:\\Windows\\Aplication Data\\Spybot - Search & Destroy\\
* Windows ME: C:\\Windows\\All Users\\Application Data\\Spybot - Search & Destroy\\
* Windows NT, 2000 or XP: C:\\Documents and Settings\\All Users\\Application Data\\Spybot - Search & Destroy\\
Please note that the Application Data Folder is hidden. So if you can't find this folder please check your folder properties: http://www.xtra.co.nz/help/0,,4155-1916458,00.html
2. Please delete also your temporary files.
Clean your Cache and Cookies in IE:
* Close all instances of Outlook Express and Internet Explorer
* Go to Control Panel > Internet Options > General tab
* Click the "Delete Cookies" button
* Next to it, Click the "Delete Files" button
* When prompted, place a check in: "Delete all offline content",
click OK
Clean your Cache and Cookies in Firefox (In case you also have
Firefox installed):
* Go to Tools > Options.
* Click Privacy in the menu on the left side of the Options window.
* Click the Clear button located to the right of each option
(History, Cookies, Cache).
* Click OK to close the Options window
Alternatively, you can clear all information stored while browsing
by clicking Clear All.
A confirmation dialog box will be shown before clearing the
information.
Clean other Temporary files + Recycle bin
* Go to start > run and type: *cleanmgr* and click ok.
* Let it scan your system for files to remove.
* Make sure Temporary Files, Temporary Internet Files, and Recycle
Bin are the only things checked.
* Press OK to remove them.
3. It should also help to deactivate the scanning for usage tracks.
Please run Spybot-S&D and switch to "Advanced mode" via the menu bar item "Mode". Now select "Settings" --> "File Sets" in the navigation bar on the left. The checkboxes in front of "Usage tracking" and "tracks.uti" have to be unticked if you do not want to find usage tracks anymore.
Best regards
Sandra
Team Spybot