smitfraud[ctfmona.exe?]/winIfixer/"blue screen of death" & desktop bugs

[scottshort]

Hello and thanks for this great support site:

BACKGROUND: I tried to view a video clip online yesterday and downloaded a bunch of problems! I ran full scans with Norton Antivirus and Windows Defender without success. Norton has kept alerting to problems with "WinIfixer" which I select to remove but it keeps comming back. I also have my desktop screen changed to the "Blue Screen of Death" [so I believe that it is called] along with bugs that eat up my desktop. I tried running Norton and Windows defender repeatedly in normal mode and safe mode as well as doing online scans at the Symantec site. I tried to follow online Symantec instructions [which had me disable System Restore...] but when I went to registry looking for WinIFixer, the lines of registry entry they said to delete were not there.
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INTIAL SPYBOT SCAN: have followed your posted instructions prior to this my first post. First scan of SPYBOT found Smitfraud-C.gp, a couple other problems and a bunch of cookies. Below I copied all of the non-cookie listings from my first SPYBOT scan. I clicked to repair all of these and then moved on to the rest of your list of instructions:


--- Search result list ---
Smitfraud-C.gp: [SBI $5BE8152F] Autorun settings (ctfmona) (Registry value, nothing done)
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ctfmona

Smitfraud-C.gp: [SBI $5BE8152F] Program file (File, nothing done)
C:\WINDOWS\system32\ctfmona.exe

Microsoft.WindowsSecurityCenter_disabled: [SBI $2E20C9A9] Settings (Registry change, nothing done)
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wscsvc\Start

Zlob.Downloader.vcd: [SBI $D8DF6192] Settings (Registry key, nothing done)
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\VideoPlugin
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2: KASPERSKY SCAN: Completed online scan with the following results:


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KASPERSKY ONLINE SCANNER REPORT
Wednesday, May 07, 2008 2:28:07 PM
Operating System: Microsoft Windows XP Professional, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.98.0
Kaspersky Anti-Virus database last update: 8/05/2008
Kaspersky Anti-Virus database records: 746691
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Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
C:\
D:\

Scan Statistics:
Total number of scanned objects: 84263
Number of viruses found: 2
Number of infected objects: 17
Number of suspicious objects: 0
Duration of the scan process: 01:18:18

Infected Object Name / Virus Name / Last Action
C:\Documents and Settings\Administrator\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\Administrator\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Windows Defender\Support\MPLog-04262008-104926.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\ActivityLog\InboxLOG.txt Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\ActivityLog\OutboxLOG.txt Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\settings.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\HPPAppActivity.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\HPPHomePageActivity.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\2008-05-07_Log.ALUSchedulerSvc.LiveUpdate Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\5FA47BD0.tmp/stream/data0007 Infected: not-a-virus:FraudTool.Win32.WinFixer.f skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\5FA47BD0.tmp/stream Infected: not-a-virus:FraudTool.Win32.WinFixer.f skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\5FA47BD0.tmp NSIS: infected - 2 skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\5FA47BD0.tmp CryptFF: infected - 2 skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\6D060AC7.tmp/stream/data0007 Infected: not-a-virus:FraudTool.Win32.WinFixer.f skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\6D060AC7.tmp/stream Infected: not-a-virus:FraudTool.Win32.WinFixer.f skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\6D060AC7.tmp NSIS: infected - 2 skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\6D060AC7.tmp CryptFF: infected - 2 skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\6F0D1E8C.tmp/stream/data0007 Infected: not-a-virus:FraudTool.Win32.WinFixer.f skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\6F0D1E8C.tmp/stream Infected: not-a-virus:FraudTool.Win32.WinFixer.f skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\6F0D1E8C.tmp NSIS: infected - 2 skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\6F0D1E8C.tmp CryptFF: infected - 2 skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\74A04A69.tmp/stream/data0007 Infected: not-a-virus:FraudTool.Win32.WinFixer.f skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\74A04A69.tmp/stream Infected: not-a-virus:FraudTool.Win32.WinFixer.f skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\74A04A69.tmp NSIS: infected - 2 skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\74A04A69.tmp CryptFF: infected - 2 skipped
C:\Documents and Settings\All Users\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\All Users\NTUSER.DAT.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\SCOTT\Application Data\$_hpcst$.hpc Object is locked skipped
C:\Documents and Settings\SCOTT\Application Data\Skype\scottshort\call256.dbb Object is locked skipped
C:\Documents and Settings\SCOTT\Application Data\Skype\scottshort\callmember256.dbb Object is locked skipped
C:\Documents and Settings\SCOTT\Application Data\Skype\scottshort\chat512.dbb Object is locked skipped
C:\Documents and Settings\SCOTT\Application Data\Skype\scottshort\chatmember256.dbb Object is locked skipped
C:\Documents and Settings\SCOTT\Application Data\Skype\scottshort\chatmsg256.dbb Object is locked skipped
C:\Documents and Settings\SCOTT\Application Data\Skype\scottshort\chatmsg512.dbb Object is locked skipped
C:\Documents and Settings\SCOTT\Application Data\Skype\scottshort\contactgroup256.dbb Object is locked skipped
C:\Documents and Settings\SCOTT\Application Data\Skype\scottshort\dyncontent\bundle.dat Object is locked skipped
C:\Documents and Settings\SCOTT\Application Data\Skype\scottshort\index2.dat Object is locked skipped
C:\Documents and Settings\SCOTT\Application Data\Skype\scottshort\profile4096.dbb Object is locked skipped
C:\Documents and Settings\SCOTT\Application Data\Skype\scottshort\transfer256.dbb Object is locked skipped
C:\Documents and Settings\SCOTT\Application Data\Skype\scottshort\transfer512.dbb Object is locked skipped
C:\Documents and Settings\SCOTT\Application Data\Skype\scottshort\user1024.dbb Object is locked skipped
C:\Documents and Settings\SCOTT\Application Data\Skype\scottshort\user16384.dbb Object is locked skipped
C:\Documents and Settings\SCOTT\Application Data\Skype\scottshort\user256.dbb Object is locked skipped
C:\Documents and Settings\SCOTT\Application Data\Skype\scottshort\user4096.dbb Object is locked skipped
C:\Documents and Settings\SCOTT\Application Data\Skype\scottshort\voicemail256.dbb Object is locked skipped
C:\Documents and Settings\SCOTT\Application Data\Symantec\PendingAlertsQueue.log Object is locked skipped
C:\Documents and Settings\SCOTT\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\SCOTT\Local Settings\Application Data\Microsoft\Feeds Cache\index.dat Object is locked skipped
C:\Documents and Settings\SCOTT\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\SCOTT\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\SCOTT\Local Settings\Application Data\Microsoft\Windows Defender\FileTracker\{E3BA2C2F-3D0D-40BD-B4DA-A5DBDAE671D6} Object is locked skipped
C:\Documents and Settings\SCOTT\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\SCOTT\Local Settings\History\History.IE5\MSHist012008050720080508\index.dat Object is locked skipped
C:\Documents and Settings\SCOTT\Local Settings\Temp\WCESLog.log Object is locked skipped
C:\Documents and Settings\SCOTT\Local Settings\Temporary Internet Files\AntiPhishing\B3BB5BBA-E7D5-40AB-A041-A5B1C0B26C8F.dat Object is locked skipped
C:\Documents and Settings\SCOTT\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\SCOTT\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\SCOTT\ntuser.dat.LOG Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcrst.dll Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\EENGINE\EPERSIST.DAT Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDALRT.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDCON.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDDBG.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDFW.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDIDS.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDSYS.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBConfig.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBDebug.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBDetect.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBNotify.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBRefr.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSetCfg.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSetCfg2.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSetDev.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSetLoc.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSetUsr.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSMNot.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSMReg.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBSMRSt.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBStHash.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBStMSI.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\BBValid.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\SPPolicy.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\SPStart.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SPBBC\LOGS\SPStop.log Object is locked skipped
C:\Program Files\Norton AntiVirus\AVApp.log Object is locked skipped
C:\Program Files\Norton AntiVirus\AVError.log Object is locked skipped
C:\Program Files\Norton AntiVirus\AVVirus.log Object is locked skipped
C:\Program Files\Norton AntiVirus\Savrt\0452NAV~.TMP Object is locked skipped
C:\Program Files\Norton AntiVirus\Savrt\0617NAV~.TMP Object is locked skipped
C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped
C:\System Volume Information\_restore{9031517F-B335-4D4A-B629-CF8F014A6B83}\RP3\A0000015.exe Infected: Trojan.Win32.Agent.lrh skipped
C:\System Volume Information\_restore{9031517F-B335-4D4A-B629-CF8F014A6B83}\RP3\change.log Object is locked skipped
C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
C:\WINDOWS\ModemLog_Brother MFC9600 9870 Series Fax Only #4.txt Object is locked skipped
C:\WINDOWS\ModemLog_TOSHIBA Software Modem.txt Object is locked skipped
C:\WINDOWS\SchedLgU.Txt Object is locked skipped
C:\WINDOWS\SoftwareDistribution\EventCache\{F7EA6908-E970-43A8-A8ED-D4226559E0F1}.bin Object is locked skipped
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped
C:\WINDOWS\Sti_Trace.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped
C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\default Object is locked skipped
C:\WINDOWS\system32\config\default.LOG Object is locked skipped
C:\WINDOWS\system32\config\Internet.evt Object is locked skipped
C:\WINDOWS\system32\config\Media Ce.evt Object is locked skipped
C:\WINDOWS\system32\config\SAM Object is locked skipped
C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped
C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SECURITY Object is locked skipped
C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped
C:\WINDOWS\system32\config\software Object is locked skipped
C:\WINDOWS\system32\config\software.LOG Object is locked skipped
C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\system Object is locked skipped
C:\WINDOWS\system32\config\system.LOG Object is locked skipped
C:\WINDOWS\system32\h323log.txt Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped
C:\WINDOWS\wiadebug.log Object is locked skipped
C:\WINDOWS\wiaservc.log Object is locked skipped
C:\WINDOWS\WindowsUpdate.log Object is locked skipped

Scan process completed.

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2&3 SPYBOT SCAN IN SAFE MODE: Rescanned with SPYBOT while in safe mode. No problems detected "all safe"

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4 HIJACK THIS LOG: Scanned with Hijack this. Here is log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:49:34 PM, on 5/7/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\ehome\ehSched.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\fxssvc.exe
C:\WINDOWS\system32\BRMFRSMG.EXE
C:\WINDOWS\system32\ezSP_Px.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\PROGRA~1\MICROS~3\rapimgr.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Program Files\Symantec\LiveUpdate\AUpdate.exe
C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
C:\Program Files\Symantec\LiveUpdate\LuCallbackProxy.exe
C:\Program Files\Symantec\LiveUpdate\LuCallbackProxy.exe
C:\Program Files\Symantec\LiveUpdate\LuCallbackProxy.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Symantec\LiveUpdate\LuCallbackProxy.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.toshiba.com/search
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.realestateinfoworld.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.toshiba.com/
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: CSMHelperObj Class - {0F660F64-F4C9-477F-8529-44181B717472} - C:\Program Files\AT&T\WnClient\Programs\CSMBHO.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\system32\ezSP_Px.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: AnyWho - {0264505A-6793-44E0-AC75-9DCE3B13185C} - C:\Program Files\AT&T\WnClient\Programs\AnyWho.exe
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.toshiba.com
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - https://www-secure.symantec.com/techsupp/asa/ss/sa/sa_cabs/tgctlsr.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/resources/MSNPUpld.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1195848102784
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1195848603998
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

--
End of file - 9450 bytes



THANKS AGAIN FOR YOUR HELP....I AM AWAITING YOUR INSTRUCTIONS

[pskelley]

Welcome to Safer Networking, I wish to be sure you have viewed and understand this information.
"BEFORE you POST" (READ this Procedure before Requesting Assistance)
http://forums.spybot.info/showthread.php?t=288
All advice given is taken at your own risk.
Please make sure you have read this information so we are on the same page.

I am not 100% postitive, but it looks like you removed the infection? If you are concerned by the 17 items KOS found, they are all safely quarantined with the exception of one infected System Restore file. You do have SR back on now, correct? Most of us do not agree with Symantec and believe a bad SR is better than no SR in an emergency. I do not want to run tools to remove something that is not there, so let's do this first.

1) C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\ <<< delete the contents of the folder in red.
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2000041213443506

2) Empty the Recycle Bin on the Desktop, make sure it is empty.

3) Please download ATF Cleaner by Atribune
http://www.atribune.org/public-beta/ATF-Cleaner.exe
Save it to your Desktop. We will use this later.

4) Windows Defender: Click on "Tools"
Click on "General Settings"
Scroll down to "Real-time protection options"
Uncheck "Turn on Real-time protection (recommended)"
Click "Save"
Make sure to turn your protection back on when you finish.

5) We need first to disable TeaTimer that it doesn't interfere with fixes. You can re-enable it when you're clean again:
* Run Spybot-S&D in Advanced Mode.
* If it is not already set to do this Go to the Mode menu select "Advanced Mode"
* On the left hand side, Click on Tools
* Then click on the Resident Icon in the List
* Uncheck "Resident TeaTimer" and OK any prompts.
* Restart your computer.
(as soon as you are sure you are clean, enable TT again)

5) Open HijackThis and choose "Do a system scan only" then check the box in front of these line items:

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

Close all programs but HJT and all browser windows, then click on "Fix Checked"

6) Run ATF Cleaner
Double-click ATF-Cleaner.exe to run the program.
Click Select All found at the bottom of the list.
Click the Empty Selected button.
Click Exit on the Main menu to close the program.

(you may get a couple of slow boots while Prefetch repopulates itself http://www.windowsnetworking.com/articles_tutorials/Gaining-Speed-Empty-Prefetch-XP.html )

7) Clean infected System Restore files like this:
Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

Reboot

Turn ON System Restore,
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.

Run a new KOS to make sure you are clean. There is no need to post a clean scan result, just let me know. Let me know about any other malware issues that concern you at that point also.

Thanks...Phil

[scottshort]

Hello again - thanks for your assistance

I am not sure if all is now well... so I have followed your instructions:

1. deleted all contents of quarantine folder
2. emptied recycle bin
3.downloaded ATF Cleaner
4. unchecked "real time protection" in Windows Defender
5. unchecked "Resident TeaTimer"
5. Ran "system scan only" in Hijack this...checked required file and clicked on "fix checked"
6. Ran ATF Cleaner
7. Turned of System Restore, then rebooted compter, then turned back on System Restore
8. Ran KOS with a CLEAN SCAN RESULT [no viruses or infected files]

So I guess this means I am now infection free?


I am still getting bugs (look like roaches) that keep eating my desktop like a screen saver....can't stand roaches and they are creeping me out [especially when they start eating people in my screensaver pictures] so I would appreciate if you could help me to get rid of them as well..

should I re-enable TeaTimer now? Do you recommend any other protective measures? I am really dissapointed that my Norton Antivirus and Windows Defender allowed my computer to get infected!! Do you recommend that I disable Windows Firewall while running Norton Antivirus? This has always bothered me but I think that Norton recommends this.

Thanks again

Scott :bigthumb:

[scottshort]

Phil, I forgot that after I installed AFT Cleaner, I now get an error message upon startup:

Norton Antivirus 2006 Does not support the repair feature
Please uninstall and reinstall

What does this mean? Do I need to reinstall NAV 2006 or AFT Cleaner?

Any Suggestions?

Thanks

Scott

[pskelley]

This may be tough, since the KOS scan is clean and nothing was showing in the HJT log except that one dead line.

What does this mean? Do I need to reinstall NAV 2006 or AFT Cleaner? Since ATF-Cleaner is free, uninstall it first to see if the issue stops. I have installed a lot of ATF-Cleaners without an issue.

I am interested in any error messages, please post them word for word. You may want to contact Tech Support to see what they have to say, I do not use the product.
http://www.symantec.com/enterprise/support/index.jsp

Let's do some more investigating, post an uninstall list and the results of a MBAM scan.

1) Open Hijackthis.
Click the "Open the Misc Tools" section Button.
Click the "Open Uninstall Manager" Button.
Click the "Save list..." Button.
Save it to your desktop. Copy and paste the contents into your reply.
(You may edit out Microsoft, Hotfixes, Security Update for Windows XP,
Update for Windows XP and Windows XP Hotfix to shorten the list)

2) Download Malwarebytes' Anti-Malware to your desktop.
http://www.besttechie.net/tools/mbam-setup.exe

* Double-click mbam-setup.exe and follow the prompts to install the program.
* Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform FULL SCAN, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt
* Please post contents of that file in your next reply.

Thanks

[scottshort]

Hello again...First let me say that You ROCK for volunteering your time to help one of the ignorant masses like me.

1. Norton error message [still getting it on startup] here it is verbatim:

"NORTON ANTIVIRUS 2006

Norton Antivirus 2006 does not support the repair feature. Please uninstall and reinstall"

I can not find ATF-Cleaner on my computer to uninstall...it is not showing on the uninstall window or in the program listing. The only place I see it is on the desktop which launches the .exe file. I plan to uninstall and reinstall my Norton Antivirus and then log on to update all files and definitions to see if this will resolve this error... any other suggestions will be welcome. I will let you know how this goes when I respond to your next post.

_______________________________________________________________
2. Here is Uninstall report from Spybot:

Adobe Flash Player 9 ActiveX
Adobe Flash Player ActiveX
Adobe Reader 8.1.2
Apple Software Update
AT&TWorldNet Service
Atheros Client Utility
ccCommon
C-Dilla Licence Management System
Crossword Compiler 8 Demo
Drag'n Drop CD+DVD
DVDfunSTUDIO
DVD-MovieAlbumSE 3
DVD-RAM Driver
Easy Button
eWallet 4.1 Professional Edition (Pocket PC)
Formulator v.4
Google Earth
HijackThis 2.0.2
Hotfix for Windows Internet Explorer 7 (KB947864)
Internet Worm Protection
InterVideo WinDVD 4
Kaspersky Online Scanner
LiveReg (Symantec Corporation)
LiveUpdate 3.0 (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
Logitech Legacy USB Camera Driver Package
Logitech QuickCam
Logitech QuickCam Driver Package
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0 Service Pack 1
Microsoft ActiveSync
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Outlook 2003 with Business Contact Manager Update
Microsoft Office Professional Edition 2003
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft SQL Server Desktop Engine (MICROSOFTSMLBIZ)
Microsoft Visual C++ 2005 Redistributable
Microsoft Works 7.0
MotionDV STUDIO
MSXML 4.0 SP2 (KB936181)
MVision
MyDVD
NAVShortcut
Norton AntiVirus 2006
Norton AntiVirus 2006 (Symantec Corporation)
Norton AntiVirus Help
Norton AntiVirus Parent MSI
Norton AntiVirus SYMLT MSI
Norton Protection Center
Norton WMI Update
Notebook Maximizer
NVIDIA Windows 2000/XP Display Drivers
PaperPort 9.0
PowerZip 5.2
Quicken 2003 New User Edition
QuickTime
RealPlayer Basic
Realtek AC'97 Audio
Realtek Fast Ethernet Adapter Driver
Reveal Systems Formulator Florida Residential Forms
Rosetta Stone 2.1.4.1A
ScanSoft OmniPage Pro 14.0
ScanSoft PDF Create 2.0
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows Media Player 9 (KB917734)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB941569)
Skype™ 3.6
SMSC IrCC Driver V5.1.2462.0 (WinXP)
Software Suite
SPBBC
Spybot - Search & Destroy
Symantec
TOSHIBA Access
TOSHIBA ConfigFree
TOSHIBA Console
Toshiba Controls
TOSHIBA Hotkey Utility
TOSHIBA Power Management Utility
Toshiba Registration
TOSHIBA SD Memory Card Format
TOSHIBA Software Modem
TOSHIBA Software Upgrades
Toshiba Tbiosdrv Driver
TouchPad On/Off Utility
Viewpoint Media Player
Windows Defender
Windows Imaging Component
Windows Live installer
Windows Live Mail
Windows Live Messenger
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Writer
Windows Media Format Runtime
Windows Media Player 10
Windows XP Service Pack 3


_______________________________________________________________
3. MBAM FOUND 5 INFECTED FILES....Which I removed. See Notes Below

Malwarebytes' Anti-Malware 1.12
Database version: 736

Scan type: Full Scan (C:\|)
Objects scanned: 127317
Time elapsed: 54 minute(s), 22 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
C:\WINDOWS\system32\blackster.scr (Trojan.Agent) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Software Notifier (Rogue.Multiple) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\Control Panel\Desktop\SCRNSAVE.EXE (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\blackster.scr (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ctfmonb.bmp (Malware.Trace) -> Quarantined and deleted successfully.

________________________________________________________________

I am restarting computer now to see if the ROACHES return to my desktop and I will rerun spybot, KOS, Defender, Norton, & Mbam to ensure that all are clean. Please advise if you have any other suggested action steps.

Thanks again

Scott :bigthumb:

[pskelley]

Norton Antivirus 2006 does not support the repair feature. Please uninstall and reinstall"
http://www.google.com/search?hl=en&q=Norton+Antivirus+2006+does+not+support+the+repair+feature.+Please+uninstall+and+reinstall%22&btnG=Google+Search
If the answer is not there, all I can suggest is to contance tach support, I already provided a link.

ATF-Cleaner, I do not believe it has anything to do with the Norton/Symantec message, it is a nice free tool. If you wish to uninstall it, the directions were:
Save it to your DesktopIt is a little trash can, just point at it, right click and choose delete.

Thanks

[scottshort]

Everything appears to be working as expected and bugs are gone. If any problems re-appear, I will start a new post

Thanks again

Scott :bigthumb:

[pskelley]

Sounds good:bigthumb: I will leave you with this valuable information:

Some good information for you:
http://users.telenet.be/bluepatchy/miekiemoes/slowcomputer.html
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/mcgill1.mspx

Here is some great information from experts in this field that will help you stay clean and safe online.
http://users.telenet.be/bluepatchy/miekiemoes/prevention.html
http://forums.spybot.info/showthread.php?t=279
http://russelltexas.com/malware/allclear.htm
http://forum.malwareremoval.com/viewtopic.php?t=14
http://www.bleepingcomputer.com/forums/topict2520.html
http://cybercoyote.org/security/not-admin.shtml

http://www.malwarecomplaints.info/

Thanks...pskelley
Safer Networking Forums
http://www.spybot.info/en/donate/index.html
If you are reading this information...thank a teacher,
If you are reading it in English...thank a soldier.