need help

[don hillery]

I am running Spybot S&D version 1.5.2 on Windows XP, SP-3. Spybot advised one problem couldn't be fixed. Reason could be associated files still in use. To try re-start. Did and same result. The best I can determine it is something to do with a registry key: Windows Explorer; [SBI $6107D172]. I would like to clear out this problem if someone could help me, I sure would appreciate it.

[tashi]

Hello,

Spybot advised one problem couldn't be fixed. Reason could be associated files still in use. To try re-start. Did and same result.

Did you run a Spybot-S&D scan in safe mode? In safe mode, you have access to only basic files and drivers. When the machine is operating in normal mode all processes are running.
Scanning with Spybot-S&D in safe mode allows the program to try and remove items that keep reappearing after a scan, despite having been 'fixed'.

1) Reboot your computer into SafeMode by doing the following:
Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, begin tapping F8.
Instead of Windows loading as normal, a menu should appear.
Select the first option, to run Windows in Safe Mode.
2) Open Spybot-S&D while still in safe mode.
Close all browsers, check for problems and fix everything found in red
Repeat until no more items are found in red
a) Close Spybot-S&D
b) Reboot back into Windows

Cheers

[don hillery]

Cheers

Thanks for the reply. I already done your suggestion in safe mode. Got the same results, tried to fix, same answer. The only red items are in a red tri-angle. Also the first heading in the results says: congratulations no immediate threats found. But sure would like to correct the problem. Any more suggestions appreciated. Thanks.

Don

[Greyfox]

don hillery

The reference [SBI $6107D172] I believe refers to Registry entries for Explorer User Assistant history files. I suspect the reason Spybot cannot fix this is a permissions issue, however I don't use Vista so I can't help you further in that regard.

Because it is basically a tracking issue rather than an infection, you could probably highlight the particular entry in question when it appears after a scan (don't go to fix) and then right click and select the "Exclude this detection from further searches". Then start another scan - it should not be on the list to be fixed now and you should then be able to fix any other tracking entries that remain.

If anyone else comes up with a better solution, you can easily reverse the above.

[don hillery]

Greyfox

Thanks for the info. I will try that. I am running XP, SP3.

Don

[Greyfox]

don,

I'm sorry, you did say you were using XP SP3 in your initial post - I have no idea now why I thought it was Vista. A senior moment I guess. Anyhow I hope my suggestion helps.

[don hillery]

Greyfox

Tried the suggestions (I think) but got the same results. I most likely did something wrong. I'm not very knowledgeable on this, so really appreciate your help.

don

[Greyfox]

Don,

Perhaps this screen shot might help.

[don hillery]

Greyfox

Thanks, I'll give that a try..

dhac

[Terminator]

I had a very similer issue to this a few years back and I did the same thing that Grayfox has suggested and it worked like a charm:eek:.

[don hillery]

Greyfox & Terminator

Not sure what I did in the registry, couldn't find any reference to user assistant or history files. Did a within search, noticed a added history reference. Anyway, long story short, Ran SB&SD and this time it showed [SBI $6107D172] registry key, fixed.. So well.. Thanks for all your help & input.

don