HELP - Spybot fails to clean Win32.BHO.je

[canvend]

Hi:

The Win32.BHO.je infection is still on my system and all attempts to remove it have been unsuccessful so far.
See http://forums.spybot.info/showthread.php?t=27803

Currently, it is the only infection found by Spybot and it fails to clean it. As I continue to use my system I believe Win32.BHO.je is responsible for more infections being added.

My Spybot is Version 1.5.2.20
Latest detection update: 2008-05-07 with 129,028 Protected.

When Spybot finds Win32.BHO.je it has 2 subheadings, but unfortunately fails to repair both. It then asks to run on reboot and it fails to delete them again. However, all other infections/spyware is successfully deleted.

Since Spybot fails to do fix the infection I emailed the original file according to the Sticky: Infected Files. How To Submit. Please do not attach or link them here. within the "New or undetected " thread.

Thank you.

Steve

[tashi]

Hello Steve,

Thank you for mailing the files to our detectives.

I am curious, did you try running Spybot-S&D in safe mode, when the operating system only loads the bare minimum of software that is required for the operating system to work?

Regards.

[canvend]

Hi:

Yes I tried in Safe mode - numerous times.

Steve

[tashi]

Hello canvend,

Did you send in a full Spybot-S&D report as requested by support?

Regards.

[canvend]

Hi tashi:

Sorry for the delay.

As requested, today I sent the full report of the S&D scan. I also included the results file.

I anxiously await the solution.

Thank you for your follow-up.

Stephen