Hi, approximately a week ago our home laptop has been behaving strangely.
It was receving 2 types of errors:
1) userinit.exe - the application failed to initialise properly (0xC0000005).....
2) rundll32.exe - the application failed to initialise properly (0xC0000005).....
Now when I bootup and enter the user logon password I get the rundll32.exe error repeatedly and when I close the message box the screen is blank and I can't do anything, no sesssion icons at all. I can only go into TaskMgr and start a "explorer" session and that gets me going but then throughout I keep getting the rundll32.exe errors.
I updated our Spybot to latest levels and Symantic Virus levels and ran both. Spybot found problems with:
Virtumonde.dll
Virtumonde
Win32.BHO.df
and Symantic found Trojan.LowZones
I fixed the problems and rebooted and the same problems keep re-occurring. I run the Spybot and AV and keep getting the same problems reappear.
I then see many similar problems reported at this website and so I think I am the point where I need your help.
We are running XP-Home edition (build 2600.xpsp_sp2_gdr.070227-2254: Service Pack 2).
I have downloaded Kaspersky Online Scanner and ran it and here are the results:
-------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER REPORT
Thursday, May 22, 2008 9:09:20 PM
Operating System: Microsoft Windows XP Home Edition, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.98.0
Kaspersky Anti-Virus database last update: 22/05/2008
Kaspersky Anti-Virus database records: 793417
-------------------------------------------------------------------------------
Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true
Scan Target - My Computer:
C:\
D:\
E:\
Scan Statistics:
Total number of scanned objects: 134242
Number of viruses found: 11
Number of infected objects: 34
Number of suspicious objects: 0
Duration of the scan process: 03:12:37
Infected Object Name / Virus Name / Last Action
C:\Backup from Home Computer 2007-07-21\Nigels on Main on The Beckman Family Computer (Beckmancomputer)\Nigel\ProduKey.exe Infected: not-a-virus
SWTool.Win32.Dialupass.o skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\04F00000.VBN Infected: Trojan.Win32.Buzus.byy skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\05D80000.VBN Infected: Trojan.Win32.Buzus.byy skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\06B40000.VBN Infected: Trojan.Win32.Buzus.byy skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\071C0000.VBN Infected: Trojan.Win32.Buzus.byy skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0CA00000.VBN Infected: Email-Worm.Win32.Beloy.a skipped
C:\Documents and Settings\All Users\ntuser.dat Object is locked skipped
C:\Documents and Settings\All Users\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\Chris\Local Settings\Temporary Internet Files\Content.IE5\34UZ94Y1\iddqd[1] Infected: not-a-virus:AdWare.Win32.Virtumonde.sce skipped
C:\Documents and Settings\Chris\Local Settings\Temporary Internet Files\Content.IE5\G82VJJI0\iddqd[1] Infected: not-a-virus:AdWare.Win32.Virtumonde.sby skipped
C:\Documents and Settings\Chris\Local Settings\Temporary Internet Files\Content.IE5\H8HK3KK4\hctp[1] Infected: not-a-virus:AdWare.Win32.Virtumonde.sca skipped
C:\Documents and Settings\Chris\Local Settings\Temporary Internet Files\Content.IE5\H8HK3KK4\hctp[2] Infected: not-a-virus:AdWare.Win32.Virtumonde.sca skipped
C:\Documents and Settings\Chris\Local Settings\Temporary Internet Files\Content.IE5\JFDHP11Y\iddqd[1] Infected: not-a-virus:AdWare.Win32.Virtumonde.sby skipped
C:\Documents and Settings\Chris\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\Chris\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\Karen\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\Karen\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\Nat\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\Nat\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\Nigel\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\Nigel\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\Nigel\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\Nigel\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Nigel\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Nigel\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\Nigel\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\Sam\Local Settings\Temp\vvxbuavg.dll Infected: Trojan.Win32.Monder.gen skipped
C:\Documents and Settings\Sam\Local Settings\Temporary Internet Files\Content.IE5\SJPFUER5\kb516107[1] Infected: Trojan.Win32.Monder.gen skipped
C:\Program Files\Screensavers.com\SSSInst\bin\screensavers.exe/data0011 Infected: not-a-virus:AdWare.Win32.Comet.bb skipped
C:\Program Files\Screensavers.com\SSSInst\bin\screensavers.exe/data0012 Infected: not-a-virus:AdWare.Win32.Comet.be skipped
C:\Program Files\Screensavers.com\SSSInst\bin\screensavers.exe NSIS: infected - 2 skipped
C:\Program Files\Screensavers.com\SSSInst\bin\sinstaller2.exe/data0002 Infected: not-a-virus:AdWare.Win32.Comet.ac skipped
C:\Program Files\Screensavers.com\SSSInst\bin\sinstaller2.exe NSIS: infected - 1 skipped
C:\Program Files\Screensavers.com\SSSInst\bin\SSSInst.dll Infected: not-a-virus:AdWare.Win32.Comet.ac skipped
C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped
C:\System Volume Information\_restore{A43BDB39-1EFE-46C5-B696-1920AED1CDD0}\RP247\A0074599.dll Infected: not-a-virus:AdWare.Win32.Virtumonde.sbz skipped
C:\System Volume Information\_restore{A43BDB39-1EFE-46C5-B696-1920AED1CDD0}\RP247\A0074600.dll Infected: not-a-virus:AdWare.Win32.Virtumonde.sca skipped
C:\System Volume Information\_restore{A43BDB39-1EFE-46C5-B696-1920AED1CDD0}\RP249\change.log Object is locked skipped
C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
C:\WINDOWS\system32\auvaujer.dll Infected: not-a-virus:AdWare.Win32.Virtumonde.sce skipped
C:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped
C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\default Object is locked skipped
C:\WINDOWS\system32\config\default.LOG Object is locked skipped
C:\WINDOWS\system32\config\SAM Object is locked skipped
C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped
C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SECURITY Object is locked skipped
C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped
C:\WINDOWS\system32\config\software Object is locked skipped
C:\WINDOWS\system32\config\software.LOG Object is locked skipped
C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\system Object is locked skipped
C:\WINDOWS\system32\config\system.LOG Object is locked skipped
C:\WINDOWS\system32\exfrpgiw.dll Infected: Trojan.Win32.Monder.gen skipped
C:\WINDOWS\system32\gybiqdrs.dll Infected: not-a-virus:AdWare.Win32.Virtumonde.sca skipped
C:\WINDOWS\system32\ikqcixkw.dll Infected: not-a-virus:AdWare.Win32.Virtumonde.sby skipped
C:\WINDOWS\system32\thksfaie.dll Infected: Trojan.Win32.Monder.gen skipped
C:\WINDOWS\system32\vkneqlvs.dll Infected: Trojan.Win32.Monder.gen skipped
C:\WINDOWS\system32\vyomlirq.dll Infected: not-a-virus:AdWare.Win32.Virtumonde.sby skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped
D:\System Volume Information\_restore{A43BDB39-1EFE-46C5-B696-1920AED1CDD0}\RP249\change.log Object is locked skipped
D:\Tools\s_sinstallerandtoolbar.exe/data0002/data0011 Infected: not-a-virus:AdWare.Win32.Comet.bb skipped
D:\Tools\s_sinstallerandtoolbar.exe/data0002/data0012 Infected: not-a-virus:AdWare.Win32.Comet.be skipped
D:\Tools\s_sinstallerandtoolbar.exe/data0002 Infected: not-a-virus:AdWare.Win32.Comet.be skipped
D:\Tools\s_sinstallerandtoolbar.exe/data0003/data0002 Infected: not-a-virus:AdWare.Win32.Comet.ac skipped
D:\Tools\s_sinstallerandtoolbar.exe/data0003 Infected: not-a-virus:AdWare.Win32.Comet.ac skipped
D:\Tools\s_sinstallerandtoolbar.exe NSIS: infected - 5 skipped
Scan process completed.
=====================================================
I then started in Safe Mode and ran Spybot-S&D and got same errors above which I fixed and ran SPYBOT again and got same errors. I decided to RESTART in normal mode.
I then ran the HJT tool and am attaching the log report.
======================================================
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:53:09 PM, on 22/05/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
C:\Program Files\Common Files\AOL\1177019576\ee\AOLSoftware.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe
C:\Documents and Settings\Nigel\Desktop\HiJackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.smh.com.au/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.medion.com/
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\PROGRA~1\Skype\Phone\IEPlugin\SKYPEI~1.DLL
O2 - BHO: (no name) - {444FC7D1-8F08-4377-B39B-4D75AE0E9F70} - C:\WINDOWS\system32\vtUolMcC.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: (no name) - {82283E81-8733-475A-9575-A5DEA5C8A003} - C:\WINDOWS\system32\xxyyaXPI.dll (file missing)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: (no name) - {916E3AB7-E3BD-48A5-AA78-746DE1F005F6} - C:\WINDOWS\system32\mlJCVpMF.dll (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /nodetect
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1177019576\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [e45eef97] rundll32.exe "C:\WINDOWS\system32\fioaowjx.dll",b
O4 - HKLM\..\Run: [BMe76ddc0b] Rundll32.exe "C:\WINDOWS\system32\qncktruh.dll",s
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\PROGRA~1\Skype\Phone\IEPlugin\SKYPEI~1.DLL
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_unicode.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/resources/MSNPUpld.cab
O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/FacebookPhotoUploader3.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1155351588921
O16 - DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} (Image Uploader Control) - https://www.bigphoto.com.au/ImageUploader/ImageUploader4.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\WINDOWS\system32\__c00E78B5.dat
O20 - Winlogon Notify: vtUolMcC - C:\WINDOWS\SYSTEM32\vtUolMcC.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
--
End of file - 10566 bytes
=======================================================
Sure would appreciate your help.
It was receving 2 types of errors:
1) userinit.exe - the application failed to initialise properly (0xC0000005).....
2) rundll32.exe - the application failed to initialise properly (0xC0000005).....
Now when I bootup and enter the user logon password I get the rundll32.exe error repeatedly and when I close the message box the screen is blank and I can't do anything, no sesssion icons at all. I can only go into TaskMgr and start a "explorer" session and that gets me going but then throughout I keep getting the rundll32.exe errors.
I updated our Spybot to latest levels and Symantic Virus levels and ran both. Spybot found problems with:
Virtumonde.dll
Virtumonde
Win32.BHO.df
and Symantic found Trojan.LowZones
I fixed the problems and rebooted and the same problems keep re-occurring. I run the Spybot and AV and keep getting the same problems reappear.
I then see many similar problems reported at this website and so I think I am the point where I need your help.
We are running XP-Home edition (build 2600.xpsp_sp2_gdr.070227-2254: Service Pack 2).
I have downloaded Kaspersky Online Scanner and ran it and here are the results:
-------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER REPORT
Thursday, May 22, 2008 9:09:20 PM
Operating System: Microsoft Windows XP Home Edition, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.98.0
Kaspersky Anti-Virus database last update: 22/05/2008
Kaspersky Anti-Virus database records: 793417
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Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true
Scan Target - My Computer:
C:\
D:\
E:\
Scan Statistics:
Total number of scanned objects: 134242
Number of viruses found: 11
Number of infected objects: 34
Number of suspicious objects: 0
Duration of the scan process: 03:12:37
Infected Object Name / Virus Name / Last Action
C:\Backup from Home Computer 2007-07-21\Nigels on Main on The Beckman Family Computer (Beckmancomputer)\Nigel\ProduKey.exe Infected: not-a-virus

C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\04F00000.VBN Infected: Trojan.Win32.Buzus.byy skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\05D80000.VBN Infected: Trojan.Win32.Buzus.byy skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\06B40000.VBN Infected: Trojan.Win32.Buzus.byy skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\071C0000.VBN Infected: Trojan.Win32.Buzus.byy skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\0CA00000.VBN Infected: Email-Worm.Win32.Beloy.a skipped
C:\Documents and Settings\All Users\ntuser.dat Object is locked skipped
C:\Documents and Settings\All Users\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\Chris\Local Settings\Temporary Internet Files\Content.IE5\34UZ94Y1\iddqd[1] Infected: not-a-virus:AdWare.Win32.Virtumonde.sce skipped
C:\Documents and Settings\Chris\Local Settings\Temporary Internet Files\Content.IE5\G82VJJI0\iddqd[1] Infected: not-a-virus:AdWare.Win32.Virtumonde.sby skipped
C:\Documents and Settings\Chris\Local Settings\Temporary Internet Files\Content.IE5\H8HK3KK4\hctp[1] Infected: not-a-virus:AdWare.Win32.Virtumonde.sca skipped
C:\Documents and Settings\Chris\Local Settings\Temporary Internet Files\Content.IE5\H8HK3KK4\hctp[2] Infected: not-a-virus:AdWare.Win32.Virtumonde.sca skipped
C:\Documents and Settings\Chris\Local Settings\Temporary Internet Files\Content.IE5\JFDHP11Y\iddqd[1] Infected: not-a-virus:AdWare.Win32.Virtumonde.sby skipped
C:\Documents and Settings\Chris\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\Chris\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\Karen\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\Karen\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\Nat\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\Nat\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\Nigel\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\Nigel\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\Nigel\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\Nigel\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Nigel\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Nigel\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\Nigel\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\Sam\Local Settings\Temp\vvxbuavg.dll Infected: Trojan.Win32.Monder.gen skipped
C:\Documents and Settings\Sam\Local Settings\Temporary Internet Files\Content.IE5\SJPFUER5\kb516107[1] Infected: Trojan.Win32.Monder.gen skipped
C:\Program Files\Screensavers.com\SSSInst\bin\screensavers.exe/data0011 Infected: not-a-virus:AdWare.Win32.Comet.bb skipped
C:\Program Files\Screensavers.com\SSSInst\bin\screensavers.exe/data0012 Infected: not-a-virus:AdWare.Win32.Comet.be skipped
C:\Program Files\Screensavers.com\SSSInst\bin\screensavers.exe NSIS: infected - 2 skipped
C:\Program Files\Screensavers.com\SSSInst\bin\sinstaller2.exe/data0002 Infected: not-a-virus:AdWare.Win32.Comet.ac skipped
C:\Program Files\Screensavers.com\SSSInst\bin\sinstaller2.exe NSIS: infected - 1 skipped
C:\Program Files\Screensavers.com\SSSInst\bin\SSSInst.dll Infected: not-a-virus:AdWare.Win32.Comet.ac skipped
C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped
C:\System Volume Information\_restore{A43BDB39-1EFE-46C5-B696-1920AED1CDD0}\RP247\A0074599.dll Infected: not-a-virus:AdWare.Win32.Virtumonde.sbz skipped
C:\System Volume Information\_restore{A43BDB39-1EFE-46C5-B696-1920AED1CDD0}\RP247\A0074600.dll Infected: not-a-virus:AdWare.Win32.Virtumonde.sca skipped
C:\System Volume Information\_restore{A43BDB39-1EFE-46C5-B696-1920AED1CDD0}\RP249\change.log Object is locked skipped
C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
C:\WINDOWS\system32\auvaujer.dll Infected: not-a-virus:AdWare.Win32.Virtumonde.sce skipped
C:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped
C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\default Object is locked skipped
C:\WINDOWS\system32\config\default.LOG Object is locked skipped
C:\WINDOWS\system32\config\SAM Object is locked skipped
C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped
C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SECURITY Object is locked skipped
C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped
C:\WINDOWS\system32\config\software Object is locked skipped
C:\WINDOWS\system32\config\software.LOG Object is locked skipped
C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\system Object is locked skipped
C:\WINDOWS\system32\config\system.LOG Object is locked skipped
C:\WINDOWS\system32\exfrpgiw.dll Infected: Trojan.Win32.Monder.gen skipped
C:\WINDOWS\system32\gybiqdrs.dll Infected: not-a-virus:AdWare.Win32.Virtumonde.sca skipped
C:\WINDOWS\system32\ikqcixkw.dll Infected: not-a-virus:AdWare.Win32.Virtumonde.sby skipped
C:\WINDOWS\system32\thksfaie.dll Infected: Trojan.Win32.Monder.gen skipped
C:\WINDOWS\system32\vkneqlvs.dll Infected: Trojan.Win32.Monder.gen skipped
C:\WINDOWS\system32\vyomlirq.dll Infected: not-a-virus:AdWare.Win32.Virtumonde.sby skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped
D:\System Volume Information\_restore{A43BDB39-1EFE-46C5-B696-1920AED1CDD0}\RP249\change.log Object is locked skipped
D:\Tools\s_sinstallerandtoolbar.exe/data0002/data0011 Infected: not-a-virus:AdWare.Win32.Comet.bb skipped
D:\Tools\s_sinstallerandtoolbar.exe/data0002/data0012 Infected: not-a-virus:AdWare.Win32.Comet.be skipped
D:\Tools\s_sinstallerandtoolbar.exe/data0002 Infected: not-a-virus:AdWare.Win32.Comet.be skipped
D:\Tools\s_sinstallerandtoolbar.exe/data0003/data0002 Infected: not-a-virus:AdWare.Win32.Comet.ac skipped
D:\Tools\s_sinstallerandtoolbar.exe/data0003 Infected: not-a-virus:AdWare.Win32.Comet.ac skipped
D:\Tools\s_sinstallerandtoolbar.exe NSIS: infected - 5 skipped
Scan process completed.
=====================================================
I then started in Safe Mode and ran Spybot-S&D and got same errors above which I fixed and ran SPYBOT again and got same errors. I decided to RESTART in normal mode.
I then ran the HJT tool and am attaching the log report.
======================================================
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:53:09 PM, on 22/05/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
C:\Program Files\Common Files\AOL\1177019576\ee\AOLSoftware.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe
C:\Documents and Settings\Nigel\Desktop\HiJackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.smh.com.au/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.medion.com/
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\PROGRA~1\Skype\Phone\IEPlugin\SKYPEI~1.DLL
O2 - BHO: (no name) - {444FC7D1-8F08-4377-B39B-4D75AE0E9F70} - C:\WINDOWS\system32\vtUolMcC.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: (no name) - {82283E81-8733-475A-9575-A5DEA5C8A003} - C:\WINDOWS\system32\xxyyaXPI.dll (file missing)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: (no name) - {916E3AB7-E3BD-48A5-AA78-746DE1F005F6} - C:\WINDOWS\system32\mlJCVpMF.dll (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /nodetect
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1177019576\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [e45eef97] rundll32.exe "C:\WINDOWS\system32\fioaowjx.dll",b
O4 - HKLM\..\Run: [BMe76ddc0b] Rundll32.exe "C:\WINDOWS\system32\qncktruh.dll",s
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\PROGRA~1\Skype\Phone\IEPlugin\SKYPEI~1.DLL
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_unicode.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/resources/MSNPUpld.cab
O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/FacebookPhotoUploader3.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1155351588921
O16 - DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} (Image Uploader Control) - https://www.bigphoto.com.au/ImageUploader/ImageUploader4.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\WINDOWS\system32\__c00E78B5.dat
O20 - Winlogon Notify: vtUolMcC - C:\WINDOWS\SYSTEM32\vtUolMcC.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
--
End of file - 10566 bytes
=======================================================
Sure would appreciate your help.