Newbie here with BIG infection problems

I have tried several different online scanner/cleaners in addition to my installed Spy Sweeper antivirus program. The programs all pick up the Malware and viruses but don't seem to CLEAN them from the system. Can anyone help?

I downloaded the most recent version of HIJACKTHIS but, when I ran it, it said it wasn't valid. I tried renaming the .exe but the system keeps hanging up when I do that.

:banghead:

Hi

Have you tried to run Kaspersky online scanner yet?


Download ATF (Atribune Temp File) Cleaner© by Atribune to your desktop.

Double-click ATF Cleaner.exe to open it

Under Main choose:
Windows Temp
Current User Temp
All Users Temp
Cookies
Temporary Internet Files
Prefetch
Java Cache
*The other boxes are optional*
Then click the Empty Selected button.

If you use Firefox:
Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

If you use Opera:
Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

Click Exit on the Main menu to close the program.


Please run an online scan with Kaspersky Online Scanner. You will be prompted to install an ActiveX component from Kaspersky, click Yes.

• The program will launch and start to download the latest definition files.
• Once the scanner is installed and the definitions downloaded, click Next.
• Now click on Scan Settings and select the following:

• Extended (If available, otherwise Standard)

• Scan Archives
• Scan Mail Bases

• Click OK.
• Under
  select a target to scan
  , select My Computer.
• The scan will take a while so be patient and let it run. As it scans your machine very deeply it could take hours to complete, Kaspersky suggests running it during a time of low activity.

Once the scan is complete:

• Click on the Save as Text button.
• Save the file to your desktop.
• Copy and paste that information into your next post if the AV content will fit into one post only.
• If the results of the anti virus scan itself will take more than one post to contain, you may upload it to http://rapidshare.com

Note for Internet Explorer 7 users: If at any time you have trouble with the Accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75 %. Once the license has been accepted, reset to 100%.

If having a problme doing the above

Make sure that your Internet security settings are set to default values.

To set default security settings for Internet Explorer:

* Open Internet Explorer.
* Go to the Tools menu, then choose Internet Options.
* Click on the Security tab.
* Make sure that all four item (Internet, Local intranet, Trusted sites, and Restricted sites) are set to their default settings.

Due to inactivity, this thread will now be closed.

Note:If it has been five days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

If it has been less than five days since your last response and you need the thread re-opened, please send me or your helper a private message (pm). A valid, working link to the closed topic is required.