View Full Version : Hello, My computer doesn't function properly
Nothing works properly...
There are registry keys missing and some are disabled (and I can't open regedit) so I can't install any antivirus software. I had AVG but that got infected so I uninstalled it but loads of my files are in the virus vault (infected) and I need them to run the computer. Also Avast! antivirus wont open so thats no use and my norton wont install!
...and then...kaspersky online scanner doesn't work in my IE because the javasript doesn't work or something, neither did the Panda online scanner because it said I didn't have the right system requirements, and neither did the Norton online scanner....What should I do?!?!....Is there anyway of fixing it or fixing anything at all......? My computer is 'walking' slowly >_>
I've tried EVERYTHING. I don't know what to do now!!...Is there a way I can like remove everything off it?? (I don't have the disks anymore)
Also, I keep getting Chkdsk errors and runtime errors...Too many errors!!!!
Thanks so much I really appreciate it!...
Hi peanut
Click here (http://www.trendsecure.com/portal/en-US/threat_analytics/HJTInstall.exe) to download HJTInstall.exe
Save HJTInstall.exe to your desktop.
Doubleclick on the HJTInstall.exe icon on your desktop.
By default it will install to C:\Program Files\Trend Micro\HijackThis .
Click on Install.
It will create a HijackThis icon on the desktop.
Once installed, it will launch Hijackthis.
Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
Come back here to this thread and Paste the log in your next reply.
DO NOT use the AnalyseThis button, its findings are dangerous if misinterpreted.
DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.
If HijackThis doesn't work, please rename it and try again :)
Ok thanks!
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:48:33, on 29/05/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0013)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Belkin\F5D7051\WLService.exe
C:\Program Files\Belkin\F5D7051\WLanCfgG.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\ups.exe
C:\WINDOWS\System32\mqsvc.exe
C:\WINDOWS\System32\mqtgsvc.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Windows Live\Messenger\usnsvc.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\System32\Restore\Rstrui.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/firefox
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.avast.com/go.php?verb=register-home&lang=eng
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - (no file)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O16 - DPF: {0B682CC1-FB40-4006-A5DD-99EDD3C9095D} - http://www.thepaymentcentre.com/build/vbiewer.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cab
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} - http://www.fileplanet.com/fpdlmgr/cabs/FPDC_2.1.2.76.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1209311781937
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {88D758A3-D33B-45FD-91E3-67749B4057FA} (Sinstaller Class) - http://dm.screensavers.com/dm/installers/si/1/sinstaller.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/suite/yautocomplete.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {FE5D6722-826F-11D5-A24E-0060B0F1A5AE} (Tukati Launcher) - http://www.tukati.com/software/4/1.7.20.20/tukati.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Belkin High-Speed Mode Wireless G USB Driver (Belkin High-Speed Mode Wireless G USB Network Adapter Service) - Unknown owner - C:\Program Files\Belkin\F5D7051\WLService.exe
--
End of file - 6857 bytes
Hi
"I had AVG but that got infected so I uninstalled it but loads of my files are in the virus vault (infected) and I need them to run the computer"
Please tell me which files are there and which infection.
There isnt an 'AVG' icon to click on because I uninstalled it because it wouldn't work anymore ...I found the Virus Vault on C:\ but all of the files in there show up as 'V_00000001.fil' ....theres 305 of them...erm...
I dont think it can fix... Thansk for your help!
Hi
Well that doesn't tell anything. Which virus is in those files according to AVG?
AVG is uninstalled...I only have the virus vault file but not the application to start it so it can't tell me what viruses I have...but, when I downloaded 'graboid video player' that was when AVG poped up with some trojan and moved the files to the vault, but, apparently AVG had some problems with their database (and graboid video was supposed to be a virus)...It was a 'false positive' so AVG was wrong about the virus with graboid video... but AVG stopped working so I must have had some other viruses ... so I uninstalled AVG but my files are all in the vault:sad::sad: (then i used Avast! and that got rid of a different trojan but it wont open, the file must be in the virus vault ....and they're probably not infected!!!OMG!! im stuck!!!I like, cant believe my luck >_>
Hi
Download Combofix from any of the links below. You must rename it before saving it. Save it to your desktop.
Link 1 (http://download.bleepingcomputer.com/sUBs/ComboFix.exe)
Link 2 (http://www.forospyware.com/sUBs/ComboFix.exe)
Link 3 (http://subs.geekstogo.com/ComboFix.exe)
http://i266.photobucket.com/albums/ii277/sUBs_/combofix/CF_download_FF.gif
http://i266.photobucket.com/albums/ii277/sUBs_/combofix/CF_download_rename.gif
--------------------------------------------------------------------
Double click on Combo-Fix.exe & follow the prompts.
When finished, it will produce a report for you.
Please post the C:\ComboFix.txt along with a HijackThis log so we can continue cleaning the system.
Note:
Do not mouseclick combofix's window while it's running. That may cause it to stall
Hi again.
I downloaded it and changed the name but it came up with an error when I opened it:
'Windows cannot find C:\WINDOWS\regedit.exe'
Hi
I see.
Download this (http://andymanchesta.com/Files/regedit.exe) and save it to C:\WINDOWS.
After that, please try again :)
Ok...well, the error doesn't come up anymore, but after combo-fix loads it doesn't come up either. I restarted windows and downloaded a fresh copy but no change.
Hi
1. Move Combo-Fix.exe file from your desktop to root of C: drive (C:\). That way we can access it on every account.
2. Try running ComboFix through in safe mode with command prompt. Here are steps to follow (print/save these since you won't be able to access them while in safe mode):
Press F8 before Windows' loading screen and select safe mode with command prompt -option.
Then write following commands (I assume you moved Combo-Fix.exe to C: root):
* cd\ (enter)
* Combo-Fix.exe (enter)
When ComboFix reboots select safe mode with command prompt again so that ComboFix will finish there.
And let me know if it works now :)
I'm really sorry but, command promt in the virus vault.... can I get a download of it?...sorry, thanks!
Hi
I see.
Do you have windows CD handy?
umm...:fear:
...nope:sad:
Hi
Well CD is needed as some files need to moved from it to your HD.
Why you don't have CD?
Oh crap, I'll never find those cd's:fear:My bro is careless, they are gone...so...I guess that means it can't br fixed then.
Can't I copy the file from another computer?...If I could install AVG then I could restore it but there is a registry key that is damaged and it won't delete or rename so AVG can't install because of it >_< ...I tried the AVG forum but you have to have installed AVG already to register from there.
Well, thank you for your time, I really appreciated it!! :)
Hi
Well let me know when you find some CD, we can't do much without it :)
Due to the lack of feedback this Topic is closed.
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