Various Problems inc disabled AV!

[mooseydog]

Hello again

Couple of viruses picked up but my AVG seems unable to deal as the update isn't working - please help and/or advise! Many thanks

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 13:02:43, on 31/05/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\PROGRA~1\AVG\AVG8\avgfws8.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgam.exe
C:\WINDOWS\zHotkey.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Digital Media Reader\shwiconem.exe
C:\WINDOWS\system32\igfxtray.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\WINDOWS\GreasyPalmUpdate.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AOL 9.0\aoltray.exe
C:\Program Files\BigFix\BigFix.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Samsung\Digimax Viewer 2.0\STImgBrowser.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\AVG\AVG8\avgui.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.ebay.co.uk/ws/eBayISAPI.dll?MyeBay&gbh=1&MyEbay=&_trksid=m37&guest=1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Band Class - {8272B062-BD4D-4EAD-A149-45B3CE3F5CDA} - C:\WINDOWS\GPalm.dll
O2 - BHO: AVGTOOLBAR - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O3 - Toolbar: (no name) - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O3 - Toolbar: Band Class - {8272B062-BD4D-4EAD-A149-45B3CE3F5CDA} - C:\WINDOWS\GPalm.dll
O3 - Toolbar: AVGTOOLBAR - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
O4 - HKLM\..\Run: [ShowWnd] ShowWnd.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [SunKistEM] C:\Program Files\Digital Media Reader\shwiconem.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [eBayToolbar] C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
O4 - HKLM\..\Run: [HP Software Update] "c:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [GreasyPalmUpdate] C:\WINDOWS\GreasyPalmUpdate.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0\aoltray.exe
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O4 - Global Startup: broadband medic.lnk = C:\Program Files\ntl\broadband medic\bin\matcli.exe
O4 - Global Startup: Digimax Viewer 2.0.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O8 - Extra context menu item: eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_unicode.cab
O16 - DPF: {4BFD075D-C36E-4F28-BB0A-5D472795197A} (PowerLoader Class) - http://www.powerchallenge.com/applet/PowerLoader.cab
O16 - DPF: {4D561B31-49A0-4E2C-8AFF-353468EC669B} (GreasyPalmInstallHelper Class) - http://www.greasypalm.co.uk/bho/update/GreasyPalm.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
O16 - DPF: {CE3409C4-9E26-4F8E-83E4-778498F9E7B4} (PB_Uploader Class) - http://static.photobox.co.uk/sg/common/uploader_uni.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E87F6C8E-16C0-11D3-BEF7-009027438003} (Persits Software XUpload) - http://www.auctiva.com/hostedimages/activex/xupload/XUpload.ocx
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: AVG8 Firewall (avgfws8) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgfws8.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe

--
End of file - 9837 bytes

Saturday, May 31, 2008 11:08:53 AM
Operating System: Microsoft Windows XP Home Edition, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.98.0
Kaspersky Anti-Virus database last update: 31/05/2008
Kaspersky Anti-Virus database records: 816364


Scan Settings
Scan using the following antivirus database extended
Scan Archives true
Scan Mail Bases true

Scan Target My Computer
C:\
D:\
E:\
F:\
G:\
H:\
I:\

Scan Statistics
Total number of scanned objects 74950
Number of viruses found 2
Number of infected objects 5
Number of suspicious objects 6
Duration of the scan process 01:53:19

Infected Object Name Virus Name Last Action
C:\Documents and Settings\All Users\Application Data\avg8\Antispam\scoffset.bin.incr Object is locked skipped

C:\Documents and Settings\All Users\Application Data\avg8\AvgAm\avgam.lck Object is locked skipped

C:\Documents and Settings\All Users\Application Data\avg8\emc\Log\emc.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\avg8\Log\avgam.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\avg8\Log\avgcfg.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\avg8\Log\avgcore.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\avg8\Log\avgfw8u.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\avg8\Log\avglng.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\avg8\Log\avgns.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\avg8\Log\avgrs.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\avg8\Log\avgsched.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\avg8\Log\avgui.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\avg8\Log\avgwd.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\avg8\Log\commonpriv.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\avg8\Log\commonpub.log Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat Object is locked skipped

C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat Object is locked skipped

C:\Documents and Settings\Kate\Cookies\index.dat Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Application Data\ApplicationHistory\hpqgalry.exe.cf8dd223.ini.inuse Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Application Data\HP\Digital Imaging\db\administrativeInfo.dbf Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Application Data\HP\Digital Imaging\db\albumImagesTable.cdx Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Application Data\HP\Digital Imaging\db\albumImagesTable.dbf Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Application Data\HP\Digital Imaging\db\albumTable.cdx Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Application Data\HP\Digital Imaging\db\albumTable.dbf Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Application Data\HP\Digital Imaging\db\CB_Server_Errors.txt Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Application Data\HP\Digital Imaging\db\EXIFTable.cdx Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Application Data\HP\Digital Imaging\db\EXIFTable.dbf Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Application Data\HP\Digital Imaging\db\imageTable.cdx Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Application Data\HP\Digital Imaging\db\imageTable.dbf Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Application Data\HP\Digital Imaging\db\imageTable.fpt Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Application Data\HP\Digital Imaging\db\keywordImagesTable.cdx Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Application Data\HP\Digital Imaging\db\keywordImagesTable.dbf Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Application Data\HP\Digital Imaging\db\keywordTable.cdx Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Application Data\HP\Digital Imaging\db\keywordTable.dbf Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Application Data\HP\Digital Imaging\db\managedFolderTable.dbf Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Application Data\HP\Digital Imaging\db\pathnameTable.cdx Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Application Data\HP\Digital Imaging\db\pathnameTable.dbf Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Application Data\HP\Digital Imaging\db\ROFImagesTable.cdx Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Application Data\HP\Digital Imaging\db\ROFImagesTable.dbf Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Application Data\HP\Digital Imaging\db\ROFTable.cdx Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Application Data\HP\Digital Imaging\db\ROFTable.dbf Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Application Data\Identities\{00F29A21-85D7-43C9-9CFF-28DA78852B7B}\Microsoft\Outlook Express\accounts.dbx Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Application Data\Identities\{00F29A21-85D7-43C9-9CFF-28DA78852B7B}\Microsoft\Outlook Express\Folders.dbx Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Application Data\Identities\{00F29A21-85D7-43C9-9CFF-28DA78852B7B}\Microsoft\Outlook Express\Offline.dbx Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Application Data\Identities\{00F29A21-85D7-43C9-9CFF-28DA78852B7B}\Microsoft\Outlook Express\Pop3uidl.dbx Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\History\History.IE5\index.dat Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Temp\hpodvd09.log Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Temp\~DF1FB1.tmp Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Temp\~DFAC70.tmp Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Temporary Internet Files\AntiPhishing\B3BB5BBA-E7D5-40AB-A041-A5B1C0B26C8F.dat Object is locked skipped

C:\Documents and Settings\Kate\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped

C:\Documents and Settings\Kate\NTUSER.DAT Object is locked skipped

C:\Documents and Settings\Kate\ntuser.dat.LOG Object is locked skipped

C:\Documents and Settings\LocalService\Cookies\index.dat Object is locked skipped

C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped

C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped

C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\index.dat Object is locked skipped

C:\Documents and Settings\LocalService\Local Settings\Temp\Cookies\index.dat Object is locked skipped

C:\Documents and Settings\LocalService\Local Settings\Temp\History\History.IE5\index.dat Object is locked skipped

C:\Documents and Settings\LocalService\Local Settings\Temp\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped

C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped

C:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped

C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped

C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped

C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped

C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped

C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped

C:\Program Files\BigFix\__Data\emachines\__Local\Tmp\eMachines_Vista.dat Object is locked skipped

C:\Program Files\BigFix\__Data\emachines\__Local\Tmp\eMachine_Specific.dat Object is locked skipped

C:\Program Files\BigFix\__Data\emachines\__Local\Tmp\General.dat Object is locked skipped

C:\Program Files\BigFix\__Data\emachines\__Local\Tmp\Security.dat Object is locked skipped

C:\Program Files\BigFix\__Data\emachines\__Local\Tmp\Security_UK.dat Object is locked skipped

C:\Program Files\BigFix\__Data\emachines\__Local\Tmp\UK_Specific.dat Object is locked skipped

C:\Program Files\BigFix\__Data\emachines\__Local\Tmp\Urgent.dat Object is locked skipped

C:\Program Files\BigFix\__Data\emachines\__Local\Tmp\Virus.dat Object is locked skipped

C:\Program Files\BigFix\__Data\__Global\Logs\20080531.log Object is locked skipped

C:\Program Files\HP\hpcoretech\hpcmerr.log Object is locked skipped

C:\Program Files\ntl\broadband medic\SmartBridge\AlertFilter.log Object is locked skipped

C:\Program Files\ntl\broadband medic\SmartBridge\log\httpclient.log Object is locked skipped

C:\Program Files\ntl\broadband medic\SmartBridge\SmartBridge.log Object is locked skipped

C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped

C:\System Volume Information\_restore{4A29620B-0973-4CDA-BBC9-4088620A8365}\RP282\A0032778.old/[From "NatWest Bank" ][Date Sun, 27 Apr 2008 07:21:28 +0300]/html Suspicious: Trojan-Spy.HTML.Fraud.gen skipped

C:\System Volume Information\_restore{4A29620B-0973-4CDA-BBC9-4088620A8365}\RP282\A0032778.old Mail: suspicious - 1 skipped

C:\System Volume Information\_restore{4A29620B-0973-4CDA-BBC9-4088620A8365}\RP301\A0037328.old/[From "eBay"][Date Thu, 15 May 2008 22:49:51 -0400]/html Suspicious: Trojan-Spy.HTML.Fraud.gen skipped

C:\System Volume Information\_restore{4A29620B-0973-4CDA-BBC9-4088620A8365}\RP301\A0037328.old Mail: suspicious - 1 skipped

C:\System Volume Information\_restore{4A29620B-0973-4CDA-BBC9-4088620A8365}\RP301\A0037329.old/[From "eBay"][Date Thu, 15 May 2008 22:55:45 -0400]/html Suspicious: Trojan-Spy.HTML.Fraud.gen skipped

C:\System Volume Information\_restore{4A29620B-0973-4CDA-BBC9-4088620A8365}\RP301\A0037329.old Mail: suspicious - 1 skipped

C:\System Volume Information\_restore{4A29620B-0973-4CDA-BBC9-4088620A8365}\RP315\change.log Object is locked skipped

C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped

C:\WINDOWS\GreasyPalmUpdate.exe Infected: not-a-virus:AdWare.Win32.SearchFast.a skipped

C:\WINDOWS\SchedLgU.Txt Object is locked skipped

C:\WINDOWS\setup.exe/PRE/data/{1EC57FB0-5374-4E8A-BCF6-C570F65CA5DA}/1/GreasyPalmUpdate.exe Infected: not-a-virus:AdWare.Win32.SearchFast.a skipped

C:\WINDOWS\setup.exe/PRE Infected: not-a-virus:AdWare.Win32.SearchFast.a skipped

C:\WINDOWS\setup.exe GhostInstaller: infected - 2 skipped

C:\WINDOWS\setup.exe UPX: infected - 2 skipped

C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped

C:\WINDOWS\Sti_Trace.log Object is locked skipped

C:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped

C:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped

C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped

C:\WINDOWS\system32\config\default Object is locked skipped

C:\WINDOWS\system32\config\default.LOG Object is locked skipped

C:\WINDOWS\system32\config\Internet.evt Object is locked skipped

C:\WINDOWS\system32\config\SAM Object is locked skipped

C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped

C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped

C:\WINDOWS\system32\config\SECURITY Object is locked skipped

C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped

C:\WINDOWS\system32\config\software Object is locked skipped

C:\WINDOWS\system32\config\software.LOG Object is locked skipped

C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped

C:\WINDOWS\system32\config\system Object is locked skipped

C:\WINDOWS\system32\config\system.LOG Object is locked skipped

C:\WINDOWS\system32\drivers\fidbox.dat Object is locked skipped

C:\WINDOWS\system32\drivers\fidbox.idx Object is locked skipped

C:\WINDOWS\system32\h323log.txt Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped

C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped

C:\WINDOWS\wiadebug.log Object is locked skipped

C:\WINDOWS\wiaservc.log Object is locked skipped

C:\WINDOWS\WindowsUpdate.log Object is locked skipped

Scan process completed.

[Blade81]

Hi

Could you please explain what do you mean by saying 'update isn't working'? Does it give some specific error message?

Hjt log itself looks quite good. Let's see if Deckard's System Scanner shows something else.


Download Deckard's System Scanner (DSS) (http://www.techsupportforum.com/sectools/Deckard/dss.exe) to your Desktop. Note: You must be logged onto an account with administrator privileges.

Close all applications and windows.
Double-click on dss.exe to run it, and follow the prompts.
When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt<-this one will be minimized
Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt and the extra.txt to your post. in your reply

[mooseydog]

Hi Blade

Thanks for reply. The update should happen automatically everyday, but hasn't done so since May 22. When I try to update manually, it shows as 'updating' but nothing happens, at all, all day!

Anyhow, here's the DSS:

Deckard's System Scanner v20071014.68
Run by Kate on 2008-06-01 08:15:36
Computer is in Normal Mode.
--------------------------------------------------------------------------------

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.


-- Last 5 Restore Point(s) --
90: 2008-06-01 07:15:45 UTC - RP318 - Deckard's System Scanner Restore Point
89: 2008-05-31 19:54:34 UTC - RP317 - Software Distribution Service 3.0
88: 2008-05-31 11:33:10 UTC - RP316 - System Checkpoint
87: 2008-05-30 11:04:21 UTC - RP315 - System Checkpoint
86: 2008-05-29 10:28:51 UTC - RP314 - Removed Norton Security Scan


-- First Restore Point --
1: 2008-03-03 21:17:00 UTC - RP229 - System Checkpoint


Backed up registry hives.
Performed disk cleanup.

Total Physical Memory: 503 MiB (512 MiB recommended).


-- HijackThis (run as Kate.exe) ------------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 08:20:39, on 01/06/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgfws8.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgam.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\WINDOWS\zHotkey.exe
C:\Program Files\Digital Media Reader\shwiconem.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AOL 9.0\aoltray.exe
C:\Program Files\BigFix\BigFix.exe
C:\Program Files\Samsung\Digimax Viewer 2.0\STImgBrowser.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Documents and Settings\Kate\Desktop\dss.exe
C:\PROGRA~1\TRENDM~1\HIJACK~1\Kate.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.ebay.co.uk/ws/eBayISAPI.dll?MyeBay&gbh=1&MyEbay=&_trksid=m37&guest=1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Band Class - {8272B062-BD4D-4EAD-A149-45B3CE3F5CDA} - C:\WINDOWS\GPalm.dll
O2 - BHO: AVGTOOLBAR - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O3 - Toolbar: (no name) - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O3 - Toolbar: Band Class - {8272B062-BD4D-4EAD-A149-45B3CE3F5CDA} - C:\WINDOWS\GPalm.dll
O3 - Toolbar: AVGTOOLBAR - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
O4 - HKLM\..\Run: [ShowWnd] ShowWnd.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [SunKistEM] C:\Program Files\Digital Media Reader\shwiconem.exe
O4 - HKLM\..\Run: C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [eBayToolbar] C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
O4 - HKLM\..\Run: [HP Software Update] "c:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [GreasyPalmUpdate] C:\WINDOWS\GreasyPalmUpdate.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0\aoltray.exe
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O4 - Global Startup: broadband medic.lnk = C:\Program Files\ntl\broadband medic\bin\matcli.exe
O4 - Global Startup: Digimax Viewer 2.0.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O8 - Extra context menu item: eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_unicode.cab
O16 - DPF: {4BFD075D-C36E-4F28-BB0A-5D472795197A} (PowerLoader Class) - http://www.powerchallenge.com/applet/PowerLoader.cab
O16 - DPF: {4D561B31-49A0-4E2C-8AFF-353468EC669B} (GreasyPalmInstallHelper Class) - http://www.greasypalm.co.uk/bho/update/GreasyPalm.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
O16 - DPF: {CE3409C4-9E26-4F8E-83E4-778498F9E7B4} (PB_Uploader Class) - http://static.photobox.co.uk/sg/common/uploader_uni.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E87F6C8E-16C0-11D3-BEF7-009027438003} (Persits Software XUpload) - http://www.auctiva.com/hostedimages/activex/xupload/XUpload.ocx
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: AVG8 Firewall (avgfws8) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgfws8.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 9689 bytes

-- File Associations -----------------------------------------------------------

All associations okay.


-- Drivers: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled ---------------------

R2 ASCTRM - c:\windows\system32\drivers\asctrm.sys <Not Verified; Windows (R) 2000 DDK provider; Windows (R) 2000 DDK driver>
R3 SunkFilt (Alcor Micro Corp Reader) - c:\windows\system32\drivers\sunkfilt.sys <Not Verified; Alcor Micro Corp.; SunkFilt>

S3 wanatw (WAN Miniport (ATW)) - c:\windows\system32\drivers\wanatw4.sys (file missing)


-- Services: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled --------------------

All services whitelisted.


-- Device Manager: Disabled ----------------------------------------------------

No disabled devices found.


-- Files created between 2008-05-01 and 2008-06-01 -----------------------------

2008-05-31 13:02:06 0 d-------- C:\Program Files\Trend Micro


-- Find3M Report ---------------------------------------------------------------

2008-06-01 08:14:27 18935224 --a------ C:\WINDOWS\merchants2.bin
2008-06-01 08:14:24 27092 --a------ C:\WINDOWS\ignore.bin
2008-05-31 19:52:44 4212 ---h----- C:\WINDOWS\system32\zllictbl.dat
2008-05-30 20:42:41 5602 --a------ C:\Documents and Settings\Kate\Application Data\wklnhst.dat
2008-05-29 11:29:08 0 d-------- C:\Program Files\Norton Security Scan
2008-05-29 11:28:57 0 d-------- C:\Program Files\Common Files\Symantec Shared
2008-05-29 11:27:52 0 d-------- C:\Program Files\Common Files
2008-05-29 11:26:48 0 d-------- C:\Program Files\LimeWire
2008-05-29 11:23:59 0 d-------- C:\Program Files\Common Files\aolshare
2008-05-29 11:23:59 0 d-------- C:\Program Files\AOL 9.0
2008-05-29 08:15:51 0 d-------- C:\Documents and Settings\Kate\Application Data\LimeWire
2008-05-12 15:47:45 0 d-------- C:\Documents and Settings\Kate\Application Data\AdobeUM
2008-05-11 19:01:29 0 d--h----- C:\Program Files\InstallShield Installation Information
2008-04-28 19:58:34 0 d-------- C:\Documents and Settings\Kate\Application Data\AVGTOOLBAR
2008-04-25 19:02:02 0 d-------- C:\Program Files\AVG


-- Registry Dump ---------------------------------------------------------------

*Note* empty entries & legit default entries are not shown


[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{A057A204-BACC-4D26-9990-79A187E2698E}]
25/04/2008 19:03 2051328 --a------ C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser]
"{A057A204-BACC-4D26-9990-79A187E2698E}"= C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL [25/04/2008 19:03 2051328]

[-HKEY_CLASSES_ROOT\CLSID\{A057A204-BACC-4D26-9990-79A187E2698E}]
[HKEY_CLASSES_ROOT\avgtoolbar.AVGTOOLBAR]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Recguard"="C:\WINDOWS\SMINST\RECGUARD.EXE" [13/09/2002 21:42]
"CHotkey"="zHotkey.exe" [17/05/2004 18:30 C:\WINDOWS\zHotkey.exe]
"ShowWnd"="ShowWnd.exe" [19/09/2003 09:09 C:\WINDOWS\ShowWnd.exe]
"RealTray"="C:\Program Files\Real\RealPlayer\RealPlay.exe" [05/08/2007 13:59]
"SunKistEM"="C:\Program Files\Digital Media Reader\shwiconem.exe" [15/11/2004 15:04]
"@"="" []
"IgfxTray"="C:\WINDOWS\system32\igfxtray.exe" [29/01/2004 19:13]
"HotKeysCmds"="C:\WINDOWS\system32\hkcmd.exe" [29/01/2004 19:13]
"NeroFilterCheck"="C:\WINDOWS\system32\NeroCheck.exe" [09/07/2001 11:50]
"RemoteControl"="C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe" [31/10/2003 19:42]
"BJCFD"="C:\Program Files\BroadJump\Client Foundation\CFD.exe" [10/09/2002 21:26]
"Motive SmartBridge"="C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe" [30/12/2003 10:40]
"eBayToolbar"="C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe" [23/03/2008 07:37]
"HP Software Update"="c:\Program Files\HP\HP Software Update\HPWuSchd2.exe" [12/02/2004 13:38]
"HP Component Manager"="C:\Program Files\HP\hpcoretech\hpcmpmgr.exe" [12/05/2004 15:18]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe" [12/07/2007 04:00]
"GreasyPalmUpdate"="C:\WINDOWS\GreasyPalmUpdate.exe" []
"AVG8_TRAY"="C:\PROGRA~1\AVG\AVG8\avgtray.exe" [25/04/2008 19:03]
"ZoneAlarm Client"="C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe" [02/04/2008 21:07]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"swg"="C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [05/08/2007 16:11]
"SpybotSD TeaTimer"="C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe" [31/05/2005 01:04]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [04/08/2004 20:00]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
AOL 9.0 Tray Icon.lnk - C:\Program Files\AOL 9.0\aoltray.exe [05/08/2007 13:58:44]
BigFix.lnk - C:\Program Files\BigFix\BigFix.exe [05/08/2007 14:03:10]
broadband medic.lnk - C:\Program Files\ntl\broadband medic\bin\matcli.exe [05/08/2007 15:29:05]
Digimax Viewer 2.0.lnk - C:\Program Files\Samsung\Digimax Viewer 2.0\STImgBrowser.exe [06/08/2007 09:40:16]
HP Digital Imaging Monitor.lnk - C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe [28/05/2004 22:31:38]
HP Image Zone Fast Start.lnk - C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe [28/05/2004 23:06:36]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"appinit_dlls"=avgrsstx.dll




-- End of Deckard's System Scanner: finished at 2008-06-01 08:22:03 ------------

Deckard's System Scanner v20071014.68
Extra logfile - please post this as an attachment with your post.
--------------------------------------------------------------------------------

-- System Information ----------------------------------------------------------

Microsoft Windows XP Home Edition (build 2600) SP 2.0
Architecture: X86; Language: English

CPU 0: Intel(R) Celeron(R) CPU 3.06GHz
Percentage of Memory in Use: 37%
Physical Memory (total/avail): 502.73 MiB / 314.31 MiB
Pagefile Memory (total/avail): 1228.25 MiB / 950.9 MiB
Virtual Memory (total/avail): 2047.88 MiB / 1939.72 MiB

C: is Fixed (NTFS) - 145.79 GiB total, 134.07 GiB free.
D: is Fixed (FAT32) - 3.24 GiB total, 1.43 GiB free.
E: is CDROM (No Media)
F: is Removable (No Media)
G: is Removable (No Media)
H: is Removable (No Media)
I: is Removable (No Media)

\\.\PHYSICALDRIVE0 - ST3160021A - 149.05 GiB - 2 partitions
\PARTITION0 (bootable) - Installable File System - 145.79 GiB - C:
\PARTITION1 - Unknown - 3.25 GiB - D:

\\.\PHYSICALDRIVE2 - Generic USB CF Reader USB Device

\\.\PHYSICALDRIVE4 - Generic USB MS Reader USB Device

\\.\PHYSICALDRIVE1 - Generic USB SD Reader USB Device

\\.\PHYSICALDRIVE3 - Generic USB SM Reader USB Device



-- Security Center -------------------------------------------------------------

AUOptions is scheduled to auto-install.
Windows Internal Firewall is disabled.

FirstRunDisabled is set.

FW: ZoneAlarm Anti-virus Firewall v7.0.473.000 (Check Point, LTD.) Disabled
FW: AVG Firewall v8.0 (AVG Technologies CZ, s.r.o.)
AV: AVG Internet Security v8.0 (AVG Technologies) Outdated
AV: ZoneAlarm Anti-virus Antivirus v7.0.473.000 (Check Point, LTD.) Disabled

[HKLM\System\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe:*:Enabled:AOL"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe:*:Enabled:AOL"
"C:\\Program Files\\AOL 9.0\\waol.exe"="C:\\Program Files\\AOL 9.0\\waol.exe:*:Enabled:AOL"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.1"
"C:\\Program Files\\MSN Messenger\\livecall.exe"="C:\\Program Files\\MSN Messenger\\livecall.exe:*:Enabled:Windows Live Messenger 8.1 (Phone)"

[HKLM\System\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe:*:Enabled:AOL"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe:*:Enabled:AOL"
"C:\\Program Files\\AOL 9.0\\waol.exe"="C:\\Program Files\\AOL 9.0\\waol.exe:*:Enabled:AOL"
"C:\\WINDOWS\\system32\\ZoneLabs\\avsys\\ScanningProcess.exe"="C:\\WINDOWS\\system32\\ZoneLabs\\avsys\\ScanningProcess.exe:*:Enabled:Kaspersky AV Scanner"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.1"
"C:\\Program Files\\MSN Messenger\\livecall.exe"="C:\\Program Files\\MSN Messenger\\livecall.exe:*:Enabled:Windows Live Messenger 8.1 (Phone)"
"C:\\Program Files\\LimeWire\\LimeWire.exe"="C:\\Program Files\\LimeWire\\LimeWire.exe:*:Enabled:LimeWire"
"C:\\Program Files\\AVG\\AVG8\\avgupd.exe"="C:\\Program Files\\AVG\\AVG8\\avgupd.exe:*:Enabled:avgupd.exe"
"C:\\Program Files\\AVG\\AVG8\\avgemc.exe"="C:\\Program Files\\AVG\\AVG8\\avgemc.exe:*:Enabled:avgemc.exe"
"C:\\Program Files\\AVG\\AVG8\\avgnsx.exe"="C:\\Program Files\\AVG\\AVG8\\avgnsx.exe:*:Enabled:avgnsx.exe"
"C:\\Program Files\\Sports Interactive\\Football Manager 2008\\fm.exe"="C:\\Program Files\\Sports Interactive\\Football Manager 2008\\fm.exe:*:Disabled:Football Manager 2008"


-- Environment Variables -------------------------------------------------------

ALLUSERSPROFILE=C:\Documents and Settings\All Users
APPDATA=C:\Documents and Settings\Kate\Application Data
CLIENTNAME=Console
CommonProgramFiles=C:\Program Files\Common Files
COMPUTERNAME=YOUR-594E297DBC
ComSpec=C:\WINDOWS\system32\cmd.exe
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\Documents and Settings\Kate
LOGONSERVER=\\YOUR-594E297DBC
NUMBER_OF_PROCESSORS=1
OS=Windows_NT
Path=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH
PROCESSOR_ARCHITECTURE=x86
PROCESSOR_IDENTIFIER=x86 Family 15 Model 4 Stepping 1, GenuineIntel
PROCESSOR_LEVEL=15
PROCESSOR_REVISION=0401
ProgramFiles=C:\Program Files
PROMPT=$P$G
SESSIONNAME=Console
SystemDrive=C:
SystemRoot=C:\WINDOWS
TEMP=C:\DOCUME~1\Kate\LOCALS~1\Temp
TMP=C:\DOCUME~1\Kate\LOCALS~1\Temp
tvdumpflags=8
USERDOMAIN=YOUR-594E297DBC
USERNAME=Kate
USERPROFILE=C:\Documents and Settings\Kate
windir=C:\WINDOWS


-- User Profiles ---------------------------------------------------------------

Kate [I](admin)


-- Add/Remove Programs ---------------------------------------------------------

--> C:\PROGRA~1\ntl\BROADB~1\Uninstall.exe ntl
--> rundll32.exe setupapi.dll,InstallHinfSection DefaultUninstall 132 C:\WINDOWS\INF\PCHealth.inf
Adobe Flash Player 9 ActiveX --> C:\WINDOWS\system32\Macromed\Flash\FlashUtil9c.exe -uninstallUnlock
Adobe Reader 6.0.1 --> MsiExec.exe /I{AC76BA86-7AD7-1033-7B44-A00000000001}
Adobe Shockwave Player --> C:\WINDOWS\system32\Macromed\SHOCKW~1\UNWISE.EXE C:\WINDOWS\system32\Macromed\SHOCKW~1\Install.log
AOL UK (Choose which version to remove) --> C:\Program Files\Common Files\aolshare\Aolunins_uk.exe
AVG 8.0 --> C:\Program Files\AVG\AVG8\setup.exe /UNINSTALL
BigFix --> C:\WINDOWS\ISUNINST.EXE -f"C:\Program Files\BigFix\Uninst.isu" -c"C:\Program Files\BigFix\Lib\UninstallHelper.dll"
broadband medic --> C:\WINDOWS\Motive\ntl\MCCUninst.exe
BroadJump Client Foundation --> C:\WINDOWS\IsUninst.exe -f"C:\Program Files\BroadJump\Client Foundation\Uninst.isu" -c"C:\Program Files\BroadJump\Client Foundation\RmvBJCFD.dll" -b"CFD" -h"CFD" -a
Digimax Master --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\10\50\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{AEC0CEBC-0FC7-4716-8222-1C4A742719B1}\Setup.exe" -l0x9 -removeonly
Digimax Viewer 2.0 --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{9EE54C1F-FC99-44D6-916A-0CA2D45E740F}\Setup.exe"
Digital Media Reader --> C:\Program Files\Common Files\InstallShield\Driver\8\Intel 32\IDriver.exe /M{81EED1A1-AE78-4B11-BE47-C6AE9F5E87F1}
eBay Toolbar --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\09\01\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{3DB5FD00-BB93-4AF3-B925-77DAA0E4E2F4}\setup.exe" -l0x9 /z"Uninstall eBay Toolbar"
Google Toolbar for Internet Explorer --> regsvr32 /u /s "c:\program files\google\googletoolbar2.dll"
HijackThis 2.0.2 --> "C:\Program Files\Trend Micro\HijackThis\HijackThis.exe" /uninstall
Hotfix for Windows Media Format 11 SDK (KB929399) --> "C:\WINDOWS\$NtUninstallKB929399$\spuninst\spuninst.exe"
HP Image Zone 4.2 --> C:\Program Files\HP\Digital Imaging\uninstall\hpzscr01.exe -datfile hpqscr01.dat
HP PSC & OfficeJet 4.2 --> "C:\Program Files\HP\Digital Imaging\{A1062847-0846-427A-92A1-BB8251A91E91}\setup\hpzscr01.exe" -datfile hposcr04.dat
HP Software Update --> MsiExec.exe /X{457791C5-D702-4143-A7B2-2744BE9573F2}
Intel(R) Extreme Graphics Driver --> RUNDLL32.EXE C:\WINDOWS\system32\ialmrem.dll,UninstallW2KIGfx PCI\VEN_8086&DEV_2562
Intel(R) PRO Network Adapters and Drivers --> Prounstl.exe
Java 2 Runtime Environment, SE v1.4.2 --> MsiExec.exe /I{7148F0A8-6813-11D6-A77B-00B0D0142000}
Java(TM) 6 Update 2 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0160020}
Kaspersky Online Scanner --> C:\WINDOWS\system32\Kaspersky Lab\Kaspersky Online Scanner\kavuninstall.exe
MGI PhotoSuite III SE (Remove Only) --> "C:\Program Files\MGI\MGI PhotoSuite III SE\System\MGIUninstall.exe" C:\WINDOWS\IsUninst.exe -f"C:\Program Files\MGI\MGI PhotoSuite III SE\Uninst.isu" -c"C:\Program Files\MGI\MGI PhotoSuite III SE\System\CustomUninstall.dll"
Microsoft Compression Client Pack 1.0 for Windows XP --> "C:\WINDOWS\$NtUninstallMSCompPackV1$\spuninst\spuninst.exe"
Microsoft User-Mode Driver Framework Feature Pack 1.0 --> "C:\WINDOWS\$NtUninstallWudf01000$\spuninst\spuninst.exe"
Microsoft Visual C++ 2005 Redistributable --> MsiExec.exe /X{7299052b-02a4-4627-81f2-1818da5d550d}
Microsoft Works --> MsiExec.exe /I{416D80BA-6F6D-4672-B7CF-F54DA2F80B44}
MSN --> C:\Program Files\MSN\MsnInstaller\msninst.exe /Action:ARP
Multimedia Keyboard Driver --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{FF262740-C85A-11D5-BBEC-00D0B740900A}\Setup.exe" -l0x9
Nero BurnRights --> C:\WINDOWS\UNNeroBurnRights.exe /UNINSTALL
Nero OEM --> C:\Program Files\Ahead\nero\uninstall\UNNERO.exe /UNINSTALL
PowerDVD --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}\Setup.exe" -uninstall
QuickTime --> C:\WINDOWS\unvise32qt.exe C:\WINDOWS\system32\QuickTime\Uninstall.log
RealPlayer Basic --> C:\Program Files\Common Files\Real\Update\\rnuninst.exe RealNetworks|RealPlayer|6.0
Rebate Catcher --> "C:\WINDOWS\Uninstall.exe" "C:\WINDOWS\install.log"
Samsung USB Driver --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{86D6A20D-3910-4441-A3E5-EB6977251C86}\Setup.exe" anything
Smart Link 56K Voice Modem --> C:\WINDOWS\Modio\SLAMR2KV\Setup.exe /Remove
Spybot - Search & Destroy 1.4 --> "C:\Program Files\Spybot - Search & Destroy\unins000.exe"
Viewpoint Media Player --> C:\Program Files\Viewpoint\Viewpoint Experience Technology\mtsAxInstaller.exe /u
Windows Backup Utility --> MsiExec.exe /I{76EFFC7C-17A6-479D-9E47-8E658C1695AE}
Windows Live Messenger --> MsiExec.exe /I{571700F0-DB9D-4B3A-B03D-35A14BB5939F}
Windows Media Format 11 runtime --> "C:\WINDOWS\$NtUninstallWMFDist11$\spuninst\spuninst.exe"
ZoneAlarm Anti-virus --> C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe


-- Application Event Log -------------------------------------------------------

Event Record #/Type3517 / Error
Event Submitted/Written: 06/01/2008 07:29:40 AM
Event ID/Source: 1002 / Application Hang
Event Description:
Hanging application zlclient.exe, version 7.0.473.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Event Record #/Type3516 / Error
Event Submitted/Written: 06/01/2008 07:29:10 AM
Event ID/Source: 1000 / Application Error
Event Description:
Faulting application motivesb.exe, version 5.6.7.42730, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x00001010.
Processing media-specific event for [motivesb.exe!ws!]

Event Record #/Type3515 / Error
Event Submitted/Written: 06/01/2008 07:27:21 AM
Event ID/Source: 1000 / Application Error
Event Description:
Faulting application ebaytbdaemon.exe, version 2.5000.10.5, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x00001010.
Processing media-specific event for [ebaytbdaemon.exe!ws!]

Event Record #/Type3514 / Error
Event Submitted/Written: 06/01/2008 07:26:31 AM
Event ID/Source: 1000 / Application Error
Event Description:
Faulting application realplay.exe, version 6.0.9.584, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x00018fea.
Processing media-specific event for [realplay.exe!ws!]

Event Record #/Type3513 / Error
Event Submitted/Written: 06/01/2008 07:26:10 AM
Event ID/Source: 1000 / Application Error
Event Description:
Faulting application avgemc.exe, version 8.0.0.80, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x00018fea.
Processing media-specific event for [avgemc.exe!ws!]



-- Security Event Log ----------------------------------------------------------

No Errors/Warnings found.


-- System Event Log ------------------------------------------------------------

Event Record #/Type11495 / Error
Event Submitted/Written: 06/01/2008 08:21:01 AM
Event ID/Source: 7016 / Service Control Manager
Event Description:
The SmartLinkService service has reported an invalid current state 0.

Event Record #/Type11492 / Error
Event Submitted/Written: 06/01/2008 07:28:00 AM
Event ID/Source: 7034 / Service Control Manager
Event Description:
The AVG8 WatchDog service terminated unexpectedly. It has done this 1 time(s).

Event Record #/Type11489 / Error
Event Submitted/Written: 06/01/2008 07:27:34 AM
Event ID/Source: 7034 / Service Control Manager
Event Description:
The AVG8 E-mail Scanner service terminated unexpectedly. It has done this 1 time(s).

Event Record #/Type11468 / Error
Event Submitted/Written: 05/31/2008 10:58:42 PM
Event ID/Source: 10010 / DCOM
Event Description:
The server {11EF5264-3529-4A73-8C0E-C8EC04DDCE8D} did not register with DCOM within the required timeout.

Event Record #/Type11467 / Error
Event Submitted/Written: 05/31/2008 10:58:31 PM
Event ID/Source: 7034 / Service Control Manager
Event Description:
The AVG8 E-mail Scanner service terminated unexpectedly. It has done this 1 time(s).



-- End of Deckard's System Scanner: finished at 2008-06-01 08:22:03 ------------

[Blade81]

Hi

Is your AVG 8 Internet Security license valid? Also, it's not recommended to have more than one antivirus (or firewall) program installed in same system. I see that you have also ZoneAlarm Antivirus & firewall installed and though both are disabled I'd recommend uninstalling them.

[mooseydog]

Hi there

yes, the AVG licence is valid until October, the Zone Alarm was only installed yesterday as an emergency measure 'cos the Kaspersky online scan showed 2 viruses and several suspicious items and threats.

I've contacted AVG with the problem but have yet to hear from them. My concern is that maybe one of the viruses has killed the AV?

[Blade81]

Hi

Those 2 Kaspersky found items are not actually bad. Those suspicious items are like their category says, suspicious. That means they're not necessarily bad ones.

In update problems I usually suspect firewall first but in your case I didn't since firewall is part of AVG Internet Security. Of course you should still make sure that firewall isn't blocking updating.

[mooseydog]

Thanks for your help and reassurance. I have since completely uninstalled and reinstalled my AVG and now everything seems a-ok.

Best wishes

[Blade81]

Good to hear. So, it's time for final part then :)


Well congrats, it appears your system is all clean Are you still noticing any problems? If not, it's time to secure your system to prevent against further intrusions.


THESE STEPS ARE VERY IMPORTANT

Let's reset system restore
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.
NOTE: only do this ONCE,NOT on a regular basis



Next we remove all used tools.

Please download OTMoveIt2 (http://download.bleepingcomputer.com/oldtimer/OTMoveIt2.exe) and save it to desktop.

Double-click OTMoveIt2.exe.
Click the CleanUp! button.
Select Yes when the
Begin cleanup Process?
prompt appears.
If you are prompted to Reboot during the cleanup, select Yes.
The tool will delete itself once it finishes, if not delete it by yourself.


Note: If you receive a warning from your firewall or other security programs regarding OTMoveIt attempting to contact the internet, please allow it to do so.


Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update to the latest version...

Updating Java:

Download the latest version of Java Runtime Environment (JRE) 6 Update 6 (http://java.sun.com/javase/downloads/index.jsp).
Scroll down to where it says
The J2SE Runtime Environment (JRE) allows end-users to run Java applications.

Click the
Download
button to the right.
Select Windows on platform combobox and check the box that says:
Accept License Agreement. Click continue.

The page will refresh.
Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
Close any programs you may have running - especially your web browser.
Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
Check any item with Java Runtime Environment (JRE or J2SE) in the name.
Click the Remove or Change/Remove button.
Repeat as many times as necessary to remove each Java versions.
Reboot your computer once all Java components are removed.
Then from your desktop double-click on jre-6u6-windows-i586-p.exe to install the newest version.


UPDATING WINDOWS AND INTERNET EXPLORER

IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site (http://windowsupdate.microsoft.com/) to get the critical updates.

If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.


Make your Internet Explorer more secure

This can be done by following these simple instructions:
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.



The following are recommended third party programs that are designed to keep your computer clean. A link as well as a brief description is included with each item.

Comodo BOCLEAN (http://www.comodo.com/boclean/boclean.html) <= Stop identity thieves from getting personal information. Instantly detects well over 1,000,000 unique, variant and repack malware in total. And it's free.
Download Adaware
Adaware is a free program. It scans for known spyware on your computer. These scans should be run at least once every two weeks. For more information, see this tutorial (http://www.bleepingcomputer.com/forums/index.php?showtutorial=48)
The program is available for download here (http://www.download.com/Ad-Aware-SE-Personal-Edition/3000-8022_4-10319876.html?tag=lst-0-1)
Download SpywareBlaster
Spyware blaster is a program that stops known malicious activex controls from installing on your computer. It works by changing settings in your registry. It makes
kill bits
in the registry, so that certain activex controls can't install.
If you don't know what activex controls are, see here (http://www.webopedia.com/TERM/A/ActiveX_control.html)
You can download SpywareBlaster here here (http://majorgeeks.com/downloadget.php?id=2859&file=11&evp=61b0e8ad41924a03c37615f4682b4cef)
SpywareBlaster tutorial (http://www.bleepingcomputer.com/forums/tutorial49.html)

Download iespyad
It puts many bad webpages on your restricted zones list. This means that you can still view the
bad
webpages, but the webpages cannot do certain things (such as use javascripts and cookies).
If you need help understanding how it works, there is a tutorial here (http://www.bleepingcomputer.com/tutorials/tutorial53.html)
Download it here (http://www.spywarewarrior.com/uiuc/res/ie-spyad.exe)

hosts file:
Every version of windows has a hosts file as part of them. In a very basic sense, they are used to locate webpages. We can customize a hosts file so that it blocks certain webpages. However, it can slow down certain computers. This is why using a hosts file is optional!!
Download it here (http://www.mvps.org/winhelp2002/hosts.htm). Make sure you read the instructions on how to install the hosts file. There is a good tutorial here (http://www.bleepingcomputer.com/forums/tutorial51.html)
If you decide to download the hosts file, the slowdown problems can usually be avoided by following these steps:
Click the start button (at the lower left hand corner of your screen) Click run In the dialog box, type services.msc hit enter, then locate dns client Highlight it, then double-click it. On the dropdown box, change the setting from automatic to manual. Click ok



Just a final reminder for you. I am trying to stress these two points.
UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
Make sure all of your security programs are up to date.
Run the spybot and adaware regularly. (Once or twice a week minimum.)
Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.



Once again, please post and tell me how things are going with your system... problems etc.

Have a great day,
Blade :cool:

[mooseydog]

Brilliant, everything's fine. Thanks EVER SO MUCH once again.

Best wishes

Kate

[Blade81]

Since this issue appears to be resolved ... this Topic has been closed. Glad I could help. :)

Note:If it has been five days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

If it has been less than five days since your last response and you need the thread re-opened, please send me or your helper a private message (pm). A valid, working link to the closed topic is required.