AOL Help

[WinShoppe]

I installed Spybot S&D yesterday; since that time, I am unable to connect to AOL. I need help! Thank you for anyone able to assist me.

[md usa spybot fan]

WinShoppe:

Short answer: See if Bitman's post (http://forums.spybot.info/showpost.php?p=176075&postcount=16) in this thread helps explain the problem:
AOL problems w/spybot
http://forums.spybot.info/showthread.php?t=22059
If that is the cause of the problem, the solution is to undo the immunization for Domains in spybot or to deactivate McAfee SystemGuard.

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Long answer: Problems using Spybot and AOL in the past actually appear to be related to McAfee. It appears that mcsysmon.exe uses an excessive amount of CPU time when there are too many entries have been added to Internet Explorer’s restricted sites zone. This has caused people not to be able to log onto AOL.

The problem not only occurs with Spybot but other third-party applications which add restricted sites to Internet Explorer and probably could occur if you manually added too many sites to the restricted sites zone. McAfee's cure for the problem is to eliminate all Internet Explorer Restricted site entries. See:
ERROR AOL ERROR (AC-0000) error 0x90000000 (when logging in to AOL 9)
http://service.mcafee.com/FAQDocument.aspx?id=307211&lc=1033&partner=McAfee&type=TS&ia=1
My personal opinion it that it is clearly a McAfee problem and should be corrected without requiring a user to delete their restricted sites entries.

See if the following helps: Go into Spybot and "Undo" the immunization for profiles listed a "Domains".