hijacked browser

[inspiredmomma]

Hello wonderful helpful peeps!
___________
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:51:39 AM, on 7/1/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svchost.exe
c:\Toshiba\IVP\swupdate\swupdtmr.exe
C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcScnSrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Toshiba\Tvs\TvsTray.exe
C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\WINDOWS\system32\TPSMain.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\WINDOWS\system32\TPSBattM.exe
C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSServ.exe
C:\Program Files\Trend Micro\Internet Security 2007\pccguide.exe
C:\Program Files\TOSHIBA\ConfigFree\CFXFER.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Logitech\QuickCam10\QuickCam10.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\LVComSX.exe
C:\Program Files\Trend Micro\Internet Security 2007\TMAS_OE\TMAS_OEMon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\WINDOWS\system32\RAMASST.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\Trend Micro\Internet Security 2007\pccmain.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PccHCMS.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PccVScan.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Trend Micro\Internet Security 2007\TMAS_OE\TMAS_OE.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: (no name) - (Bò - (no file)
O2 - BHO: ContributeBHO Class - {074C1DC5-9320-4A9A-947D-C042949C6216} - C:\Program
Files\Adobe\/Adobe Contribute CS3/contributeieplugin.dll
O2 - BHO: (no name) - {228CB551-327A-4DF3-97E8-7A7D9E77D37F} -
C:\WINDOWS\system32\bidisp.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} -
C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O2 - BHO: (no name) - øAò - (no file)
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program
files\google\googletoolbar3.dll
O3 - Toolbar: Contribute Toolbar - {517BDDE4-E3A7-4570-B21E-2B52B6139FC7} -
C:\Program Files\Adobe\/Adobe Contribute CS3/contributeieplugin.dll
O4 - HKLM\..\Run: [Tvs] C:\Program Files\Toshiba\Tvs\TvsTray.exe
O4 - HKLM\..\Run: [THotkey] C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
O4 - HKLM\..\Run: C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [TFncKy] TFncKy.exe
O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
O4 - HKLM\..\Run: [PadTouch] C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
O4 - HKLM\..\Run: [SmoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming
Utility\SmoothView.exe
O4 - HKLM\..\Run: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [IntelWireless] C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
/tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [Notebook Maximizer] C:\Program Files\Notebook
Maximizer\maximizer_startup.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [CFSServ.exe] CFSServ.exe -NoClient
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security
2007\pccguide.exe"
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common
Files\LogiShrd\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program
Files\Logitech\QuickCam10\QuickCam10.exe" /hide
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album
Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader
8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [OE] "C:\Program Files\Trend Micro\Internet Security
2007\TMAS_OE\TMAS_OEMon.exe"
O4 - HKCU\..\Run: [swg] C:\Program
Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-18\..\Run: [Picasa Media Detector] C:\Program
Files\Picasa2\PicasaMediaDetector.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Picasa Media Detector] C:\Program
Files\Picasa2\PicasaMediaDetector.exe (User 'Default user')
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak
EasyShare software\bin\EasyShare.exe
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} -
C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} -
C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -
{e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.toshibadirect.com/dpdstart
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) -
http://photo.walgreens.com/WalgreensActivia.cab
O16 - DPF: {493ACF15-5CD9-4474-82A6-91670C3DD66E} (LinkedIn ContactFinderControl) -
http://www.linkedin.com/cab/LinkedInContactFinderControl.cab
O16 - DPF: {8E6AA867-94D4-4B4F-8791-1B048F8C122A} (WebInterface Class) -
https://fastsend.com/products/Fsplugin.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -
https://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) -
http://3dlifeplayer.dl.3dvia.com/player/install/installer.exe
O16 - DPF: {FFBB3F3B-0A5A-4106-BE53-DFE1E2340CB1} (DownloadManager Control) -
http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.1.6.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - Unknown owner -
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe (file missing)
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service)
- Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program
Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. -
C:\WINDOWS\system32\DVDRAMSV.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program
Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program
Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program
Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Unknown owner -
C:\WINDOWS\system32\drivers\KodakCCS.exe (file missing)
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - c:\program files\common
files\logishrd\lvmvfm\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common
Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: Office Source Engine (ose) - Unknown owner - C:\Program Files\Common
Files\Microsoft Shared\Source Engine\OSE.EXE (file missing)
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Inc. -
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: Trend Micro Protection Against Spyware (PcScnSrv) - Trend Micro Inc.
- C:\PROGRA~1\TRENDM~1\INTERN~1\PcScnSrv.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program
Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation -
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog
Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Swupdtmr - Unknown owner - c:\Toshiba\IVP\swupdate\swupdtmr.exe
O23 - Service: TOSHIBA Application Service (TAPPSRV) - TOSHIBA Corp. - C:\Program
Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Inc. -
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. -
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. -
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe

--
End of file - 12079 bytes

I didn't mean to post that yet. i am running windows xp. my browser is getting redirected everytime i google (which is my homepage). my trend says i have cryp_yodap but offers no ability to clean or quarantine. my daughter unbeknownst to me installed a kids sticker factory and i think this may be the culprit, i uninstalled but the pathway is my profile "PLAY"'s desktop...actually $INSTDIR/klango.exe (C:\Documents and Settings\PLAY\Des... and i can not see the rest. the other I was able to quarantine is located at C:\Docs and settings\PLAY\Alphabet_100_K_... ANy help is greatly appreciated. thank you in advance for your help.

I dont think anyone is responding because I am listing a virus in my subject line. The issue mainly is that i have a hijacked browser. Do you mind changing so that helpers will realize it is not completely a virus issue? Or should I repost? thank you!


[I]Edit:
I dont think anyone is responding because

Topic started less than 24 hours before third post, sorry but we have more victims of malware than volunteers. Please do not add any more posts to thread or helpers may believe you are already being assisted. ;)

[shelf life]

hi inspiredmomma,

dont recognize anything in the hjt log as malware, (one questionable BHO which we will leave for now) but that dosnt mean its not there. i assume your trend micro has a anti-malware component. we will get another and see if it can dig up anything:

Please download Malwarebytes' Anti-Malware to your desktop:

http://www.besttechie.net/tools/mbam-setup.exe

* Double-click mbam-setup.exe and follow the prompts to install the program.
* Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform FULL SCAN, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt

post the malwarebytes log.

[inspiredmomma]

I kept refreshing and sorry i didn't see your response. thanks so much for your attention, i am downloading malwarebytes now. i am having trouble now even more so than when i posted original log. now a trend window popped up saying there was a change being made to my browser i denied it and then my internet browser will not work. email works fine, i ran diagnostic and it said my http/https/ftp possibly my firewall settings preventing connection. I turned firewall off (major oops? stupid mistake!?) for 15 seconds to see if i could get online, no dice. then window indicating changes pops up again w/ 1 high risk, 2 medium and 5187 low risk changes to my system (1 memory, 1 start up, 5187 browser changes). also amidst all of this i get a couple send error reports/ program not responding windows 1 for drwatsonpostmortem debugger and then pccHCMS under details listed modrunloadhttp.dll) also direct DBNotifyWndProc was another. just ran search and destroy and it found "Right Media" as a problem. spyware doctor just alerted me that i have 4 threats and 50 infections. holy bird poop! one is a trojan-downlader.vb.axa, rogue antispyware.antispywaremaster, adware.advertising, application.tracking cookies. should i "fix"? thank you so much i really appreciate your help!!!

[inspiredmomma]

my computer is not allowing me access to the attachment or if i zip it, not allwoing me to open and run the .exe. it provides a suggested work around for "unblocking" but will not allow me to even save the file! any suggestions for this issue?

[inspiredmomma]

here is the log. My browser is still unable to get online. any suggestions to fix that? I removed the items malwarebytes found.
------

Malwarebytes' Anti-Malware 1.20
Database version: 930
Windows 5.1.2600 Service Pack 2

11:15:44 AM 7/9/2008
mbam-log-7-9-2008 (11-15-44).txt

Scan type: Full Scan (C:\|)
Objects scanned: 292711
Time elapsed: 1 hour(s), 48 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 4
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{228cb551-327a-4df3-97e8-7a7d9e77d37f} (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{228cb551-327a-4df3-97e8-7a7d9e77d37f} (Trojan.Downloader) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\bf (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\bk (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\iu (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Settings\mu (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\bidisp.dll (Trojan.Downloader) -> Quarantined and deleted successfully.

[shelf life]

hi inspiredmomma,


ok i see you got malwarebytes to run and it removed that bho. you have run spybot and allowed it to remove found items?


we will get another download to use to see if it can dig anything up:

Download combofix from one of these links and save it to your Desktop:

http://subs.geekstogo.com/ComboFix.exe
http://download.bleepingcomputer.com/sUBs/ComboFix.exe

double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.
Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review

Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze.

what software is popping up with all the "change warnings"?

then window indicating changes pops up again w/ 1 high risk, 2 medium and 5187 low risk



My browser is still unable to get online
you posting from another machine?

[inspiredmomma]

it is trendmicro PC-cillin Internet Security that pops up windows
in fact it is popping up now as i am trying to run the combofix (unfamiliar software), along w/ windows (needs to know what program created it) and spyware doctor (dangerous software) are all blocking me from running the combo fix. what to do?
yes i think i did let spybot make some fixes.
I am posting from another machine. My http/s and ftp ports are not working. I can email to and from that machine. (should I be worried about my data on that computer?) did this knock out a .dll? do you think i can get my browser back working with out having to fix/reinstall windows?
I am continually getting a trendmicro pop up addressing 2 low risk changes 1 to computer memory 1 to windows security policy settings. I am not sure if this is the virus/hijacker or the software I am trying to install that you are recommending. I just leave it open in perpetual state of indecision! I feel like such a dummy. I really appreciate you guiding me through this.
In meantime, here is the newest hjt log...

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:49:46 AM, on 7/10/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svchost.exe
c:\Toshiba\IVP\swupdate\swupdtmr.exe
C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\WINDOWS\System32\alg.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcScnSrv.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Toshiba\Tvs\TvsTray.exe
C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\TPSMain.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\TPSBattM.exe
C:\Program Files\Trend Micro\Internet Security 2007\pccguide.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Logitech\QuickCam10\QuickCam10.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Trend Micro\Internet Security 2007\TMAS_OE\TMAS_OEMon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\WINDOWS\system32\RAMASST.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\LVComSX.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = (null)
O2 - BHO: (no name) - (Bò - (no file)
O2 - BHO: ContributeBHO Class - {074C1DC5-9320-4A9A-947D-C042949C6216} - C:\Program Files\Adobe\/Adobe Contribute CS3/contributeieplugin.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O2 - BHO: (no name) - øAò - (no file)
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: Contribute Toolbar - {517BDDE4-E3A7-4570-B21E-2B52B6139FC7} - C:\Program Files\Adobe\/Adobe Contribute CS3/contributeieplugin.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [Tvs] C:\Program Files\Toshiba\Tvs\TvsTray.exe
O4 - HKLM\..\Run: [THotkey] C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [TFncKy] TFncKy.exe
O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
O4 - HKLM\..\Run: [PadTouch] C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
O4 - HKLM\..\Run: [SmoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
O4 - HKLM\..\Run: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [IntelWireless] C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [Notebook Maximizer] C:\Program Files\Notebook Maximizer\maximizer_startup.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [CFSServ.exe] CFSServ.exe -NoClient
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2007\pccguide.exe"
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\QuickCam10\QuickCam10.exe" /hide
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [OE] "C:\Program Files\Trend Micro\Internet Security 2007\TMAS_OE\TMAS_OEMon.exe"
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-18\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'Default user')
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.toshibadirect.com/dpdstart
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photo.walgreens.com/WalgreensActivia.cab
O16 - DPF: {493ACF15-5CD9-4474-82A6-91670C3DD66E} (LinkedIn ContactFinderControl) - http://www.linkedin.com/cab/LinkedInContactFinderControl.cab
O16 - DPF: {8E6AA867-94D4-4B4F-8791-1B048F8C122A} (WebInterface Class) - https://fastsend.com/products/Fsplugin.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - http://3dlifeplayer.dl.3dvia.com/player/install/installer.exe
O16 - DPF: {FFBB3F3B-0A5A-4106-BE53-DFE1E2340CB1} (DownloadManager Control) - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.1.6.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe (file missing)
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Unknown owner - C:\WINDOWS\system32\drivers\KodakCCS.exe (file missing)
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: Office Source Engine (ose) - Unknown owner - C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE (file missing)
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: Trend Micro Protection Against Spyware (PcScnSrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcScnSrv.exe
O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Swupdtmr - Unknown owner - c:\Toshiba\IVP\swupdate\swupdtmr.exe
O23 - Service: TOSHIBA Application Service (TAPPSRV) - TOSHIBA Corp. - C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe

--
End of file - 12845 bytes

[shelf life]

hi inspiredmomma

thanks for the info. i assume you have combofix on the desktop on the machine in question. for now just disconnect that machine from the internet by unplugging the modem or disconnecting at the router if you have one. we will leave the non-working browser problem for last. its possible it could be malware related or maybe its not.
for combofix: lets try running it in safe mode:

to reach safe mode you would tap the f8 key during a computer restart, at the options menu chose the first one from the list: safe mode.
log in to your regular account, once at the safe mode desktop run combofix, save the log it makes and post the log please.

[inspiredmomma]

wow shelf life, i am really trying over here but i'm really battling it now. i got a bsod and then a message that my computer had recovered from a serious error. it keeps freezing up and wont' shut down unless i kill it by holding power button, (this is a laptop)...i've tried twice rebooting hitting f8 like usually would work to get to safe mode but it won't go!! it's running very slow and funky. what do you think i should do? i thought there was another way to get to safe mode like a "reboot in safe mode" but i could have dreamed that. Thanks again for your help and tenacity. I would be flailing over here, but I feel confident with your help! ;)

[inspiredmomma]

alright i guess it is a 3 second window of opportunity, i'm silly! i 'm in. i'll get back to you soon w/ the combofix log.

[inspiredmomma]

okay big question got to safe mode desktop running combo fix and a warning comes up that 1 out of a 100 machines fails "to make it through" the disinfection process! should i be worried and get my data off of this computer before doing this? I have all of my digital pictures on this machine. I haven't had a chance to back it up lately. Let me know what you think.
thanks...

[shelf life]

hi,

i think that means malware removal could fail, not that combofix will destroy your machine. but if you have the opportunity and means you could pull off the pixs and any other data you dont want to lose. With a BSOD now might be the time to do so. A BSOD could be pointing to other non-malware related issues. its up to you. the f8 during restart is the easiest way to get to safe mode.
once you power off your laptop wait a minute or so before restarting it to tap the f8 key to enter safe mode.

[inspiredmomma]

i am working to back this thing up and then will run the combofix (with confidence!) I will be back on monday and will get back to you then. In the meantime just got another trend micro scan result it is the cryp_yodap file name is $INSTDIR\klango.exe (C:System Volume Information\_restore{B992AC1F-1409-469D-9617-074D63E04B5E}\RP368\A0147094.exe -will not let me clean but will let me quarantine and the same path with out the $INSTDIR\klango.exe- will not let me clean or quarantine. thanks again for your help. i'll get back to you after the weekend

[tashi]

Still with us inspiredmomma? :)

[tashi]

inspiredmomma this topic has been archived due to inactivity.

As it has been five days or more since your last post, this topic will not be reopened. If you still require help, please start a new topic and include a fresh HijackThis log and a link to this thread.


Regards. :)