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View Full Version : Fake Windows anti-virus pop-ups, no access to C:/, task manager or control panel.



jane77
2008-07-09, 00:24
Can someone please help me??? I have Windows XP SP2 and have been experiencing some problems….

- Task manager disabled
- No access to My computer, Control panel, My documents etc on Start menu.
- I can access My documents through programmes (such as Word) but the C:/ still does not show.
- ‘VIRUS ALERT!’ is written next to the clock on the start bar
- LOTS of pop-ups pretending to be Windows and warning of viruses, internet attacks etc which all try to get me to download their ‘antivirus software’ from a page that keeps opening in Internet explorer.
- When I use Process Explorer to ‘kill process’ of Internet Explorer the Start bar and all desk top icons disappear.

I have had these problems before which then lead to my desktop background turning red with a bio hazard symbol and a warning about viruses. I searched the net, followed some advice, downloaded ‘Malwarebytes’ Anti-Malware’, ran it, rebooted and everything was fine. That was a couple of months ago but when I run the Anti-Malware programme now it shows varying numbers of threats (I’ve tried it a few times!) ranging from 12 – 203 which when deleted prompts a re-boot…everything is fine for 5 seconds, then it is back again! This implies to me that there is a ‘root cause’ that is not being deleted but hey, I know nothing really, that is why I am here!

As per the instructions of ‘What to do before you post’ I downloaded, installed and ran Spybot. 66 problems were found and apparently fixed. Ran it again, still 16 problems – these don’t seem to go away no matter how many times I ‘fix’ them.
I had to run Spybot in normal mode as when I tried to boot up in Safe mode according to the instructions, the option simply wasn’t in the Boot Menu that appeared after pressing F8.

I already had NOD32 Antivirus running which occasionally tells me a threat has been found, normally repeating
“Application Win32/Adware.Vapsup found in operating memory. The file can be deleted. No action can be taken while the file is in memory. System memory infection originated from file C:\WINDOWS\okmdepqb.dll”
and
“File C:\WINDOWS\okmdepqb.dll is infected with application Win32\Adware.Vapsup. The file can be deleted.”
“C:\WINDOWS\mrvtdpae.exe is infected with adware.vapsup.”
But the ‘delete’ button will not select!

I cannot think of anything else to include now other than the Hijackthis log that has just been produced.

Please help…..


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 22:04: VIRUS ALERT!, on 08/07/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Kontiki\KHost.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Eset\nod32kui.exe
C:\Program Files\SyncroSoft\Pos\H2O\cledx.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Documents and Settings\Richard\My Documents\PC Support\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\WINDOWS\system32\devldr32.exe
C:\PROGRA~1\Mozilla Firefox\firefox.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Kontiki\KService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Eset\nod32krn.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Documents and Settings\Richard\My Documents\PC Support\Spybot - Search & Destroy\SpybotSD.exe
C:\Documents and Settings\Richard\My Documents\PC Support\procexp.exe
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\Documents and Settings\Richard\My Documents\PC Support\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://softwarereferral.com/jump.php?wmid=6010&mid=MjI6Ojg5&lid=2
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://proxysetup.solent.ac.uk/halls.pac
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 193.63.197.246:8080
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: AVG Safe Search - {1C1B8A44-61FE-411E-8F33-813A4E2E2984} - C:\WINDOWS\system32\avg_ss.dll (file missing)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Documents and Settings\Richard\My Documents\PC Support\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: nqgpedlr - {80123684-A222-4009-8220-A867294D6DE8} - C:\WINDOWS\nqgpedlr.dll (file missing)
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [Samsung Common SM] "C:\WINDOWS\Samsung\ComSMMgr\ssmmgr.exe" /autorun
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [PtiuPbmd] Rundll32.exe ulutil2.dll,SetWriteBack
O4 - HKLM\..\Run: [4oD] "C:\Program Files\Kontiki\KHost.exe" -all
O4 - HKLM\..\Run: [Windows Security ] rundll32.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKLM\..\Run: [H2O] C:\Program Files\SyncroSoft\Pos\H2O\cledx.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [mbssm32] C:\WINDOWS\system32\mibssys.exe
O4 - HKLM\..\RunServices: [Windows Security ] rundll32.exe
O4 - HKLM\..\RunOnce: [SpybotDeletingC1998] cmd /c del "C:\Program Files\Mozilla Firefox\chrome\m3ffxtbr.jar"
O4 - HKLM\..\RunOnce: [SpybotDeletingA5252] command /c del "C:\WINDOWS\system32\vi32.exe"
O4 - HKLM\..\RunOnce: [SpybotDeletingC164] cmd /c del "C:\WINDOWS\system32\vi32.exe"
O4 - HKLM\..\RunOnce: [SpybotDeletingA4505] command /c del "C:\WINDOWS\system32\My Sex World.ico"
O4 - HKLM\..\RunOnce: [SpybotDeletingC2400] cmd /c del "C:\WINDOWS\system32\My Sex World.ico"
O4 - HKLM\..\RunOnce: [SpybotDeletingA1108] command /c del "C:\WINDOWS\system32\Sexxxpassport.ico"
O4 - HKLM\..\RunOnce: [SpybotDeletingC1096] cmd /c del "C:\WINDOWS\system32\Sexxxpassport.ico"
O4 - HKLM\..\RunOnce: [SpybotDeletingA5497] command /c del "C:\Documents and Settings\Richard\Favorites\Error Cleaner.url"
O4 - HKLM\..\RunOnce: [SpybotDeletingC1023] cmd /c del "C:\Documents and Settings\Richard\Favorites\Error Cleaner.url"
O4 - HKLM\..\RunOnce: [SpybotDeletingA9446] command /c del "C:\Documents and Settings\Richard\Favorites\Privacy Protector.url"
O4 - HKLM\..\RunOnce: [SpybotDeletingC7632] cmd /c del "C:\Documents and Settings\Richard\Favorites\Privacy Protector.url"
O4 - HKLM\..\RunOnce: [SpybotDeletingA5543] command /c del "C:\Documents and Settings\Richard\Favorites\Spyware&Malware Protection.url"
O4 - HKLM\..\RunOnce: [SpybotDeletingC8576] cmd /c del "C:\Documents and Settings\Richard\Favorites\Spyware&Malware Protection.url"
O4 - HKLM\..\RunOnce: [SpybotDeletingA288] command /c del "C:\Documents and Settings\Richard\Desktop\Spyware&Malware Protection.url"
O4 - HKLM\..\RunOnce: [SpybotDeletingC6776] cmd /c del "C:\Documents and Settings\Richard\Desktop\Spyware&Malware Protection.url"
O4 - HKLM\..\RunOnce: [SpybotDeletingA1793] command /c del "C:\Documents and Settings\Richard\Desktop\Error Cleaner.url"
O4 - HKLM\..\RunOnce: [SpybotDeletingC1334] cmd /c del "C:\Documents and Settings\Richard\Desktop\Error Cleaner.url"
O4 - HKLM\..\RunOnce: [SpybotDeletingA119] command /c del "C:\Program Files\Mozilla Firefox\chrome\m3ffxtbr.jar"
O4 - HKLM\..\RunOnce: [SpybotDeletingC6277] cmd /c del "C:\Program Files\Mozilla Firefox\chrome\m3ffxtbr.jar"
O4 - HKLM\..\RunOnce: [SpybotDeletingA8649] command /c del "C:\Program Files\Mozilla Firefox\chrome\m3ffxtbr.manifest"
O4 - HKLM\..\RunOnce: [SpybotDeletingC2834] cmd /c del "C:\Program Files\Mozilla Firefox\chrome\m3ffxtbr.manifest"
O4 - HKLM\..\RunOnce: [SpybotDeletingA8785] command /c del "C:\WINDOWS\system32\vi32.exe"
O4 - HKLM\..\RunOnce: [SpybotDeletingC2374] cmd /c del "C:\WINDOWS\system32\vi32.exe"
O4 - HKLM\..\RunOnce: [SpybotDeletingA5607] command /c del "C:\WINDOWS\system32\My Sex World.ico"
O4 - HKLM\..\RunOnce: [SpybotDeletingC9953] cmd /c del "C:\WINDOWS\system32\My Sex World.ico"
O4 - HKLM\..\RunOnce: [SpybotDeletingA8965] command /c del "C:\WINDOWS\system32\Sexxxpassport.ico"
O4 - HKLM\..\RunOnce: [SpybotDeletingC353] cmd /c del "C:\WINDOWS\system32\Sexxxpassport.ico"
O4 - HKLM\..\RunOnce: [SpybotDeletingA4950] command /c del "C:\Documents and Settings\Richard\Favorites\Error Cleaner.url"
O4 - HKLM\..\RunOnce: [SpybotDeletingC8781] cmd /c del "C:\Documents and Settings\Richard\Favorites\Error Cleaner.url"
O4 - HKLM\..\RunOnce: [SpybotDeletingA689] command /c del "C:\Documents and Settings\Richard\Favorites\Privacy Protector.url"
O4 - HKLM\..\RunOnce: [SpybotDeletingC2475] cmd /c del "C:\Documents and Settings\Richard\Favorites\Privacy Protector.url"
O4 - HKLM\..\RunOnce: [SpybotDeletingA9854] command /c del "C:\Documents and Settings\Richard\Favorites\Spyware&Malware Protection.url"
O4 - HKLM\..\RunOnce: [SpybotDeletingC393] cmd /c del "C:\Documents and Settings\Richard\Favorites\Spyware&Malware Protection.url"
O4 - HKLM\..\RunOnce: [SpybotDeletingA3405] command /c del "C:\Documents and Settings\Richard\Desktop\Spyware&Malware Protection.url"
O4 - HKLM\..\RunOnce: [SpybotDeletingC3812] cmd /c del "C:\Documents and Settings\Richard\Desktop\Spyware&Malware Protection.url"
O4 - HKLM\..\RunOnce: [SpybotDeletingA699] command /c del "C:\Documents and Settings\Richard\Desktop\Error Cleaner.url"
O4 - HKLM\..\RunOnce: [SpybotDeletingC4081] cmd /c del "C:\Documents and Settings\Richard\Desktop\Error Cleaner.url"
O4 - HKLM\..\RunOnce: [SpybotDeletingA4954] command /c del "C:\Program Files\Mozilla Firefox\chrome\m3ffxtbr.jar"
O4 - HKLM\..\RunOnce: [SpybotDeletingC7837] cmd /c del "C:\Program Files\Mozilla Firefox\chrome\m3ffxtbr.jar"
O4 - HKLM\..\RunOnce: [SpybotDeletingA9737] command /c del "C:\Program Files\Mozilla Firefox\chrome\m3ffxtbr.manifest"
O4 - HKLM\..\RunOnce: [SpybotDeletingC4318] cmd /c del "C:\Program Files\Mozilla Firefox\chrome\m3ffxtbr.manifest"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Documents and Settings\Richard\My Documents\PC Support\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\RunOnce: [SpybotDeletingB675] command /c del "C:\Program Files\Mozilla Firefox\chrome\m3ffxtbr.jar"
O4 - HKCU\..\RunOnce: [SpybotDeletingD7347] cmd /c del "C:\Program Files\Mozilla Firefox\chrome\m3ffxtbr.jar"
O4 - HKCU\..\RunOnce: [SpybotDeletingB4482] command /c del "C:\WINDOWS\system32\vi32.exe"
O4 - HKCU\..\RunOnce: [SpybotDeletingD9144] cmd /c del "C:\WINDOWS\system32\vi32.exe"
O4 - HKCU\..\RunOnce: [SpybotDeletingB4715] command /c del "C:\WINDOWS\system32\My Sex World.ico"
O4 - HKCU\..\RunOnce: [SpybotDeletingD4349] cmd /c del "C:\WINDOWS\system32\My Sex World.ico"
O4 - HKCU\..\RunOnce: [SpybotDeletingB3634] command /c del "C:\WINDOWS\system32\Sexxxpassport.ico"
O4 - HKCU\..\RunOnce: [SpybotDeletingD1345] cmd /c del "C:\WINDOWS\system32\Sexxxpassport.ico"
O4 - HKCU\..\RunOnce: [SpybotDeletingB6560] command /c del "C:\Documents and Settings\Richard\Favorites\Error Cleaner.url"
O4 - HKCU\..\RunOnce: [SpybotDeletingD4389] cmd /c del "C:\Documents and Settings\Richard\Favorites\Error Cleaner.url"
O4 - HKCU\..\RunOnce: [SpybotDeletingB4065] command /c del "C:\Documents and Settings\Richard\Favorites\Privacy Protector.url"
O4 - HKCU\..\RunOnce: [SpybotDeletingD4263] cmd /c del "C:\Documents and Settings\Richard\Favorites\Privacy Protector.url"
O4 - HKCU\..\RunOnce: [SpybotDeletingB1268] command /c del "C:\Documents and Settings\Richard\Favorites\Spyware&Malware Protection.url"
O4 - HKCU\..\RunOnce: [SpybotDeletingD386] cmd /c del "C:\Documents and Settings\Richard\Favorites\Spyware&Malware Protection.url"
O4 - HKCU\..\RunOnce: [SpybotDeletingB3360] command /c del "C:\Documents and Settings\Richard\Desktop\Spyware&Malware Protection.url"
O4 - HKCU\..\RunOnce: [SpybotDeletingD2081] cmd /c del "C:\Documents and Settings\Richard\Desktop\Spyware&Malware Protection.url"
O4 - HKCU\..\RunOnce: [SpybotDeletingB5843] command /c del "C:\Documents and Settings\Richard\Desktop\Error Cleaner.url"
O4 - HKCU\..\RunOnce: [SpybotDeletingD2356] cmd /c del "C:\Documents and Settings\Richard\Desktop\Error Cleaner.url"
O4 - HKCU\..\RunOnce: [SpybotDeletingB292] command /c del "C:\Program Files\Mozilla Firefox\chrome\m3ffxtbr.jar"
O4 - HKCU\..\RunOnce: [SpybotDeletingD6146] cmd /c del "C:\Program Files\Mozilla Firefox\chrome\m3ffxtbr.jar"
O4 - HKCU\..\RunOnce: [SpybotDeletingB2866] command /c del "C:\Program Files\Mozilla Firefox\chrome\m3ffxtbr.manifest"
O4 - HKCU\..\RunOnce: [SpybotDeletingD5149] cmd /c del "C:\Program Files\Mozilla Firefox\chrome\m3ffxtbr.manifest"
O4 - HKCU\..\RunOnce: [SpybotDeletingB8558] command /c del "C:\WINDOWS\system32\vi32.exe"
O4 - HKCU\..\RunOnce: [SpybotDeletingD3260] cmd /c del "C:\WINDOWS\system32\vi32.exe"
O4 - HKCU\..\RunOnce: [SpybotDeletingB5985] command /c del "C:\WINDOWS\system32\My Sex World.ico"
O4 - HKCU\..\RunOnce: [SpybotDeletingD251] cmd /c del "C:\WINDOWS\system32\My Sex World.ico"
O4 - HKCU\..\RunOnce: [SpybotDeletingB2619] command /c del "C:\WINDOWS\system32\Sexxxpassport.ico"
O4 - HKCU\..\RunOnce: [SpybotDeletingD838] cmd /c del "C:\WINDOWS\system32\Sexxxpassport.ico"
O4 - HKCU\..\RunOnce: [SpybotDeletingB6428] command /c del "C:\Documents and Settings\Richard\Favorites\Error Cleaner.url"
O4 - HKCU\..\RunOnce: [SpybotDeletingD9753] cmd /c del "C:\Documents and Settings\Richard\Favorites\Error Cleaner.url"
O4 - HKCU\..\RunOnce: [SpybotDeletingB6190] command /c del "C:\Documents and Settings\Richard\Favorites\Privacy Protector.url"
O4 - HKCU\..\RunOnce: [SpybotDeletingD7888] cmd /c del "C:\Documents and Settings\Richard\Favorites\Privacy Protector.url"
O4 - HKCU\..\RunOnce: [SpybotDeletingB6199] command /c del "C:\Documents and Settings\Richard\Favorites\Spyware&Malware Protection.url"
O4 - HKCU\..\RunOnce: [SpybotDeletingD6683] cmd /c del "C:\Documents and Settings\Richard\Favorites\Spyware&Malware Protection.url"
O4 - HKCU\..\RunOnce: [SpybotDeletingB8833] command /c del "C:\Documents and Settings\Richard\Desktop\Spyware&Malware Protection.url"
O4 - HKCU\..\RunOnce: [SpybotDeletingD4220] cmd /c del "C:\Documents and Settings\Richard\Desktop\Spyware&Malware Protection.url"
O4 - HKCU\..\RunOnce: [SpybotDeletingB9143] command /c del "C:\Documents and Settings\Richard\Desktop\Error Cleaner.url"
O4 - HKCU\..\RunOnce: [SpybotDeletingD9276] cmd /c del "C:\Documents and Settings\Richard\Desktop\Error Cleaner.url"
O4 - HKCU\..\RunOnce: [SpybotDeletingB9156] command /c del "C:\Program Files\Mozilla Firefox\chrome\m3ffxtbr.jar"
O4 - HKCU\..\RunOnce: [SpybotDeletingD9086] cmd /c del "C:\Program Files\Mozilla Firefox\chrome\m3ffxtbr.jar"
O4 - HKCU\..\RunOnce: [SpybotDeletingB7825] command /c del "C:\Program Files\Mozilla Firefox\chrome\m3ffxtbr.manifest"
O4 - HKCU\..\RunOnce: [SpybotDeletingD9016] cmd /c del "C:\Program Files\Mozilla Firefox\chrome\m3ffxtbr.manifest"
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Startup: Registration Assassin's Creed.LNK = C:\Program Files\Ubisoft\Assassin's Creed\Register\RegistrationReminder.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Documents and Settings\Richard\My Documents\PC Support\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Documents and Settings\Richard\My Documents\PC Support\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
O16 - DPF: {6218F7B5-0D3A-48BA-AE4C-49DCFA63D400} (CSEQueryObject Object) - http://www.myheritage.com/Genoogle/Components/ActiveX/SearchEngineQuery.dll
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1155793170609
O16 - DPF: {AEF76437-F960-4EBC-97EA-7BBB4230CF38} (OcarptMain Class) - https://oca.microsoft.com/en/secure/ocarpt.CAB
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/hpdj/en/check/qdiagh.cab?326
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.113.149 85.255.112.64
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O21 - SSODL: okmdepgb - {5C82EFF8-D19C-44BD-93C7-FA61F20678B2} - C:\WINDOWS\okmdepgb.dll (file missing)
O21 - SSODL: axrfgvek - {BD203D3B-92AB-4A32-B016-034A562364A6} - C:\WINDOWS\axrfgvek.dll (file missing)
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: My Web Search Service (MyWebSearchService) - Unknown owner - C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwssvc.exe (file missing)
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

--
End of file - 20685 bytes

jane77
2008-07-09, 13:54
I have since managed to get into Safemode using the F5 key and I ran Spybot until it said there were no threats on my system. I have rebooted in normal mode but the 'VIRUS ALERT!' written on the start bar is still there and I still have no access to my C:\

The pop ups havn't started yet which could be because I uninstalled Internet Explorer?

Can anyone help????????

jane77
2008-07-12, 21:32
...ok I have done a few things based on my own internet research and the symptoms appear to be cured (not that anyone seems to be reading this :-S) I hope I have not done damage to my computer...!

jane77
2008-07-12, 21:48
Hi! I do not really understand my computer which is why I desperately need help....

I recently had a problem with a very 'active' virus (lots of pop-ups, disabled functions on desktop etc) which I appear to have cured by various means based on internet research (I waited for a reply here but none came....) All of the nasty red results relating to that virus have stopped appearing on the Spybot result page after I run a scan......MicroBillingSystems will not go away!!!! Everytime I click 'fix problem', it says it has successfully removed it...but then it is there the very next time I scan!
I have looked it up on the internet and I do not have the common pop-ups it creates, none of the processes related to it appear in task manager and I cannot find any of the files associated with it when I 'search' my C:\. It is just one registery thing. If I delete the registery thing will something bad happen???

Also.... numerous times when booting up a warning appears saying "windows has recovered from a serious error etc" and no matter how many times I click 'send' or 'don't send' error report it will not go away! Photoshop Elements also says a similar message when I try and open it but adds that it "cannot recover" and simply won't open. What may have caused this? Is there anything I can do to sort it out?

ALSO.... when trying to sort out the MicroBillingSystems problem I found a webpage caliming to help which had the usual 'download this now to fix your problems' link, I did, I ran the software and the results showed not only the MicroBillingSystems (the only thing that appeared after running Spybot) but also a lot of malware which seemed to be the ones which caused my previous problems that have now ended. The software then prompted payment to remove them. Are they actually there or has it just made it up to get me to buy their product?!

Here is my HijackThis log....


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 19:45:16, on 12/07/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Kontiki\KService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Eset\nod32krn.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Kontiki\KHost.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Eset\nod32kui.exe
C:\Program Files\SyncroSoft\Pos\H2O\cledx.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Documents and Settings\Richard\My Documents\PC Support\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\PROGRA~1\Mozilla Firefox\firefox.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\WINDOWS\system32\divxsm.exe
C:\Documents and Settings\Richard\My Documents\PC Support\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://proxysetup.solent.ac.uk/halls.pac
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 193.63.197.246:8080
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: AVG Safe Search - {1C1B8A44-61FE-411E-8F33-813A4E2E2984} - C:\WINDOWS\system32\avg_ss.dll (file missing)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Documents and Settings\Richard\My Documents\PC Support\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: nqgpedlr - {80123684-A222-4009-8220-A867294D6DE8} - C:\WINDOWS\nqgpedlr.dll (file missing)
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [Samsung Common SM] "C:\WINDOWS\Samsung\ComSMMgr\ssmmgr.exe" /autorun
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [PtiuPbmd] Rundll32.exe ulutil2.dll,SetWriteBack
O4 - HKLM\..\Run: [4oD] "C:\Program Files\Kontiki\KHost.exe" -all
O4 - HKLM\..\Run: [Windows Security ] rundll32.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKLM\..\Run: [H2O] C:\Program Files\SyncroSoft\Pos\H2O\cledx.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [WHAT???] C:\WINDOWS\system32\mibssys.exe
O4 - HKLM\..\Run: [SNM] C:\Documents and Settings\Richard\My Documents\PC Support\SpyNoMore\SNM.exe /startup
O4 - HKLM\..\Run: [mbssm32] C:\WINDOWS\system32\mibssys.exe
O4 - HKLM\..\RunServices: [Windows Security ] rundll32.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Documents and Settings\Richard\My Documents\PC Support\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [AdobeUpdater] C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Startup: Registration Assassin's Creed.LNK = C:\Program Files\Ubisoft\Assassin's Creed\Register\RegistrationReminder.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Documents and Settings\Richard\My Documents\PC Support\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Documents and Settings\Richard\My Documents\PC Support\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
O16 - DPF: {6218F7B5-0D3A-48BA-AE4C-49DCFA63D400} (CSEQueryObject Object) - http://www.myheritage.com/Genoogle/Components/ActiveX/SearchEngineQuery.dll
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1155793170609
O16 - DPF: {AEF76437-F960-4EBC-97EA-7BBB4230CF38} (OcarptMain Class) - https://oca.microsoft.com/en/secure/ocarpt.CAB
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/hpdj/en/check/qdiagh.cab?326
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O21 - SSODL: okmdepgb - {5C82EFF8-D19C-44BD-93C7-FA61F20678B2} - C:\WINDOWS\okmdepgb.dll (file missing)
O21 - SSODL: axrfgvek - {BD203D3B-92AB-4A32-B016-034A562364A6} - C:\WINDOWS\axrfgvek.dll (file missing)
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: My Web Search Service (MyWebSearchService) - Unknown owner - C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwssvc.exe (file missing)
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

--
End of file - 10512 bytes




Please help if you can!
Thank you!xxx

tashi
2008-07-17, 21:54
Hello,

Apprantly you missed our sticky topics:

...ok I have done a few things based on my own internet research and the symptoms appear to be cured (not that anyone seems to be reading this :-S) I hope I have not done damage to my computer...!

"BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance) (http://forums.spybot.info/showthread.php?t=288)

Do NOT run 'fixes' before helpers have analyzed the HJT log (http://forums.spybot.info/showthread.php?t=16806)

The Waiting Room: Post here if waiting for help longer than four days (http://forums.spybot.info/forumdisplay.php?f=37)

Aside from the forum being very busy, volunteer helpers look for topics with a zero response, adding posts and comments will remove that zero.

If you still require help, please start a new topic and include a fresh HijackThis log with a link to this thread in your new topic, and clarifying


I have done a few things based on my own internet research Regards.