twiese
2008-07-09, 18:41
Hi - I am a long time Spybot user. I'm on Windows XP, service pack 2. I downloaded service pack 3 about three weeks ago but have not yet installed it. I last downloaded the Sypbot updates on June 30, ran the system, ran the "fix problem" stuff. No problems that day. July 1 when I went to open my machine, I experienced the "log on log off loop". I did try running in safe mode. Same result - log on log off. Microsoft web site of course is no real help, so I googled the problem. Got a list of very conflicting advice about how to solve it (so I can access my system!). One of the postings said this is caused by a malware that changes a file when the malware is removed. Since you are my removal tool, and the fact that this occurred the day after I downloaded new stuff from you, I am hoping you have had expeience with this with other users. My first question is - how do I fix the error so that I can open my system? My second question is - how can I protect from this occuring in the future, as I do want to remove malware? (I hope that second question makes sense).