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View Full Version : infected with hpqware



johnsonkym
2008-07-21, 23:21
I have been trying to get rid of hpqware, dont know if its malware or virus. can someone please help! I am going to post what I have because I might not be able to later.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:02:59 PM, on 7/20/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16386)
Boot mode: Safe mode

Running processes:
C:\Windows\Explorer.EXE
C:\Program Files\Lavasoft\Ad-Aware\Ad-Aware.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avscan.exe
C:\PROGRA~1\NORTON~1\NORTON~1\navw32.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.att.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=71&bd=Pavilion&pf=laptop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=71&bd=Pavilion&pf=laptop
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - c:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\NppBho.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - c:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\UIBHO.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "c:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [HP Health Check Scheduler] C:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [WAWifiMessage] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0\bin\jusched.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
O4 - HKCU\..\Run: [HPAdvisor] C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe
O4 - HKCU\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: AddFiltr - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\AddFiltr.exe
O23 - Service: Avira AntiVir Personal – Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Personal – Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\CLCapSvc.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\CLSched.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - C:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Roxio\Roxio MyDVD Basic v9\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\isPwdSvc.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 8602 bytes


Avira AntiVir Personal
Report file date: Sunday, July 20, 2008 15:09

Scanning for 1165085 virus strains and unwanted programs.

Licensed to: Avira AntiVir PersonalEdition Classic
Serial number: 0000149996-ADJIE-0001
Platform: Windows Vista
Windows version: (plain) [6.0.6000]
Boot mode: Save mode
Username: kkkkkkkkkkkkkkkkkkkk
Computer name: KKKKKKKKKKKK-PC

Version information:
BUILD.DAT : 8.1.00.295 16479 Bytes 4/9/2008 16:24:00
AVSCAN.EXE : 8.1.2.12 311553 Bytes 3/18/2008 18:02:56
AVSCAN.DLL : 8.1.1.0 53505 Bytes 2/7/2008 17:43:37
LUKE.DLL : 8.1.2.9 151809 Bytes 2/28/2008 17:41:23
LUKERES.DLL : 8.1.2.1 12033 Bytes 2/21/2008 17:28:40
ANTIVIR0.VDF : 6.40.0.0 11030528 Bytes 7/18/2007 19:33:34
ANTIVIR1.VDF : 7.0.3.2 5447168 Bytes 3/7/2008 22:08:58
ANTIVIR2.VDF : 7.0.3.62 337408 Bytes 3/21/2008 04:12:34
ANTIVIR3.VDF : 7.0.3.68 57856 Bytes 3/25/2008 17:27:50
Engineversion : 8.1.0.28
AEVDF.DLL : 8.1.0.5 102772 Bytes 2/25/2008 18:58:21
AESCRIPT.DLL : 8.1.0.19 229754 Bytes 4/8/2008 00:34:44
AESCN.DLL : 8.1.0.12 115060 Bytes 4/8/2008 00:34:44
AERDL.DLL : 8.1.0.19 418164 Bytes 4/8/2008 00:34:44
AEPACK.DLL : 8.1.1.0 364918 Bytes 3/18/2008 20:20:42
AEOFFICE.DLL : 8.1.0.15 192889 Bytes 4/8/2008 00:34:44
AEHEUR.DLL : 8.1.0.15 1147253 Bytes 4/8/2008 00:34:44
AEHELP.DLL : 8.1.0.11 115061 Bytes 4/8/2008 00:34:43
AEGEN.DLL : 8.1.0.15 299379 Bytes 4/8/2008 00:34:43
AEEMU.DLL : 8.1.0.5 430450 Bytes 4/8/2008 00:34:43
AECORE.DLL : 8.1.0.25 168309 Bytes 4/8/2008 18:58:32
AVWINLL.DLL : 1.0.0.7 14593 Bytes 1/24/2008 02:07:53
AVPREF.DLL : 8.0.0.1 25857 Bytes 2/18/2008 19:37:50
AVREP.DLL : 7.0.0.1 155688 Bytes 4/16/2007 22:26:47
AVREG.DLL : 8.0.0.0 30977 Bytes 1/24/2008 02:07:49
AVARKT.DLL : 1.0.0.23 307457 Bytes 2/12/2008 17:29:23
AVEVTLOG.DLL : 8.0.0.11 114945 Bytes 2/28/2008 17:31:31
SQLITE3.DLL : 3.3.17.1 339968 Bytes 1/23/2008 02:28:02
SMTPLIB.DLL : 1.2.0.19 28929 Bytes 1/24/2008 02:08:39
NETNT.DLL : 8.0.0.1 7937 Bytes 1/25/2008 21:05:10
RCIMAGE.DLL : 8.0.0.35 2371841 Bytes 3/10/2008 23:37:25
RCTEXT.DLL : 8.0.32.0 86273 Bytes 3/6/2008 21:02:11

Configuration settings for the scan:
Jobname..........................: Local Drives
Configuration file...............: C:\Program Files\Avira\AntiVir PersonalEdition Classic\alldrives.avp
Logging..........................: low
Primary action...................: interactive
Secondary action.................: ignore
Scan master boot sector..........: on
Scan boot sector.................: on
Boot sectors.....................: C:, D:, E:,
Scan memory......................: on
Process scan.....................: on
Scan registry....................: on
Search for rootkits..............: on
Scan all files...................: All files
Scan archives....................: on
Recursion depth..................: 20
Smart extensions.................: on
Macro heuristic..................: on
File heuristic...................: medium
Deviating risk categories........: +APPL,+GAME,+JOKE,+PCK,+SPR,

Start of the scan: Sunday, July 20, 2008 15:09

Starting search for hidden objects.
The driver could not be initialized.

The scan of running processes will be started
Scan process 'avscan.exe' - '1' Module(s) have been scanned
Scan process 'avcenter.exe' - '1' Module(s) have been scanned
Scan process 'WmiPrvSE.exe' - '1' Module(s) have been scanned
Scan process 'Ad-Aware.exe' - '1' Module(s) have been scanned
Scan process 'explorer.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'aawservice.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'lsm.exe' - '1' Module(s) have been scanned
Scan process 'lsass.exe' - '1' Module(s) have been scanned
Scan process 'services.exe' - '1' Module(s) have been scanned
Scan process 'winlogon.exe' - '1' Module(s) have been scanned
Scan process 'wininit.exe' - '1' Module(s) have been scanned
Scan process 'csrss.exe' - '1' Module(s) have been scanned
Scan process 'csrss.exe' - '1' Module(s) have been scanned
Scan process 'smss.exe' - '1' Module(s) have been scanned
20 processes with 20 modules were scanned

Starting master boot sector scan:
Master boot sector HD0
[INFO] No virus was found!

Start scanning boot sectors:
Boot sector 'C:\'
[INFO] No virus was found!
Boot sector 'D:\'
[INFO] No virus was found!

Starting to scan the registry.
The registry was scanned ( '18' files ).


Starting the file scan:

Begin scan in 'C:\'
C:\pagefile.sys
[WARNING] The file could not be opened!
C:\HP\BIN\KillIt.exe
[DETECTION] Contains detection pattern of the application APPL/KillApp.A
[NOTE] The file was moved to '48efb816.qua'!
C:\HP\HPQWare\BTBHost\SetACL.exe
[DETECTION] Contains detection pattern of the application APPL/ACLSet
[NOTE] The file was moved to '48f7b81a.qua'!
Begin scan in 'D:\' <HP_RECOVERY>
Begin scan in 'E:\'
Search path E:\ could not be opened!
The device is not ready.



End of the scan: Sunday, July 20, 2008 16:14
Used time: 1:05:21 min

The scan has been done completely.

12642 Scanning directories
252645 Files were scanned
2 viruses and/or unwanted programs were found
0 Files were classified as suspicious:
0 files were deleted
0 files were repaired
2 files were moved to quarantine
0 files were renamed
1 Files cannot be scanned
252643 Files not concerned
1638 Archives were scanned
1 Warnings
2 Notes

I will try to download spybot again, but it keeps giving me a crazy error. When downloaded will post here!!! Please help!!!!!

-----------------------------

When downloaded will post here!!!

"BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance) (http://forums.spybot.info/showthread.php?t=288)
[I]
Please do not post more logs or comments as Helpers look for members without a response. ;)

johnsonkym
2008-07-22, 06:04
I was able to download spybot and ran n safemode did not find anything but cookies. I have restore system over 5 times and still same thing. A restoring same thing is happening again. Once I give admin a password then create a standard a account I am locked out of the admin password and not able to download any software. Everything is grayed out when you go to the services. Nothing can be stopped or started. Its completey grayed out with passwords. My service host is very very high. I have Norton Antivirus 2008 but not catching it. I My system starup for Spybot has a red line that tells me that %WINDIR%/SMINST/launcher.exe is starting up a indicates thats a virus. Nothing is catching this. Also, C:\HP|HPQWARE\BTBHOST\SETACL.exe and C:\HP\BIN\KILLIT.exe is present. What do I do from here? evidently restoring this computer does not work, it may have gotten in the restore point dont know!