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mariam
2005-11-11, 01:42
I have been able to open any of my spyware or Norton lately. I tried to reinstall it, but still doesn't work. Not computer saavy. Any suggestions?
Thanks in advance.

tashi
2005-11-11, 19:20
Hello mariam.
A little detail please. :)

Operating system.
Security software installed other than Norton.

All the above kept up to date?

Are there symptoms of the computer having been infected ie: popups, general slowdown, browser being redirected.

Regards.

mariam
2005-11-12, 15:39
hi tashi,
I have Windows XP Home Edition.
I also have Norton Antivirus - no not kept current.
SpybotS & D
Adware.

Is that what you needed?

Yes computer is somewhat slower..not affecting my internet.
Does not let me office assistant work or allow me to access my desktop properties.

Thanks,
Maria

tashi
2005-11-12, 18:00
Hello mariam.
It is highly likely you have an infected computer.

Please go here and follow instructions to post a hjt log.
http://forums.spybot.info/forumdisplay.php?f=22

Also read:
So how did I get infected in the first place? (http://forums.spybot.info/showthread.php?t=279)

Cheers. :)

mariam
2005-11-14, 01:39
Tashi,
I did as you suggested.
I have the log. Should I post it to you?
And I also bought the Internet Security 2006 by Norton and CAN'T install it.
I did uninstall the old Norton.
Any suggestions,
Maria

tashi
2005-11-14, 09:03
Hi.
Can you post the hjt log in the forum I linked you to please.

http://forums.spybot.info/forumdisplay.php?f=22