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View Full Version : Help needed w/ XP Antivirus 2008


Big Dummy
2008-08-12, 07:24
Hello

Okay...So I fell for one of those bogus CNN Custom Alerts:banghead: and my computer got infected w/ XP Antivirus 2008. That was on Saturday morning. Before stumbling onto this forum I tried to fix the problem on my own. I ran HJT,SmitfraudFix, Malwarebyte' Anti-Malware, McAfee Antivirus scan, Ad-Aware, CCleaner, and SpyBot SD(in that order), and lastly HJT(no "analyse this" or "fix" this time). Everything seems to be running smoothly now. I just want to know if my computer is now virus free(and if not, how to fix it) and what I can do to keep it virus free. Thanks.

Here is my last HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:47:12, on 8/11/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\System32\DSentry.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\PROGRA~1\VERIZO~1\HELPSU~1\VERIZO~1.EXE
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Common Files\Verizon Online\ConnMgr\cmisrv.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\WINDOWS\System32\GEARSEC.EXE
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\Program Files\McAfee\VirusScan\McShield.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Verizon Online\AppMgr\vzOpenUIServer.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://www.comcast.net/comcast.html"); (C:\Documents and Settings\KB\Application Data\Mozilla\Profiles\default\dzltv9eq.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\KB\Application Data\Mozilla\Profiles\default\dzltv9eq.slt\prefs.js)
O1 - Hosts: 127.0.0.0 localhost
O1 - Hosts: 127.0.0.2 auditmypc.com
O1 - Hosts: 127.0.0.4 bulletproofsoft.net
O1 - Hosts: 127.0.0.5 camtech2000.net
O1 - Hosts: 127.0.0.6 cexx.org
O1 - Hosts: 127.0.0.7 computercops.us
O1 - Hosts: 127.0.0.8 ct7support.com
O1 - Hosts: 127.0.0.9 doxdesk.com
O1 - Hosts: 127.0.0.20 kellys-korner-xp.com
O1 - Hosts: 127.0.0.21 kephyr.com
O1 - Hosts: 127.0.0.24 lurkhere.com
O1 - Hosts: 127.0.0.26 merijn.org
O1 - Hosts: 127.0.0.27 mjc1.com
O1 - Hosts: 127.0.0.28 moosoft.com
O1 - Hosts: 127.0.0.29 mvps.org
O1 - Hosts: 127.0.0.30 net-integration.net
O1 - Hosts: 127.0.0.31 noadware.net
O1 - Hosts: 127.0.0.32 no-spybot.com
O1 - Hosts: 127.0.0.33 onlinepcfix.com
O1 - Hosts: 127.0.0.34 pchell.com
O1 - Hosts: 127.0.0.35 pestpatrol.com
O1 - Hosts: 127.0.0.36 safer-networking.org
O1 - Hosts: 127.0.0.37 secure.spykiller.com
O1 - Hosts: 127.0.0.38 secureie.com
O1 - Hosts: 127.0.0.39 security.kolla.de
O1 - Hosts: 127.0.0.41 spychecker.com
O1 - Hosts: 127.0.0.42 spychecker.com
O1 - Hosts: 127.0.0.43 spycop.com
O1 - Hosts: 127.0.0.44 spyguard.com
O1 - Hosts: 127.0.0.45 spykiller.com
O1 - Hosts: 127.0.0.46 spyware.co.uk
O1 - Hosts: 127.0.0.47 spyware-cop.com
O1 - Hosts: 127.0.0.49 spywarenuker.com
O1 - Hosts: 127.0.0.50 spywareremove.com
O1 - Hosts: 127.0.0.51 spywareremove.com
O1 - Hosts: 127.0.0.52 stopzillapro.com
O1 - Hosts: 127.0.0.54 thiefware.com
O1 - Hosts: 127.0.0.56 unwantedlinks.com
O1 - Hosts: 127.0.0.57 webattack.com
O1 - Hosts: 127.0.0.58 wilders.org
O1 - Hosts: 127.0.0.59 www.auditmypc.com
O1 - Hosts: 127.0.0.60 www.bulletproofsoft.net
O1 - Hosts: 127.0.0.61 www.cexx.org
O1 - Hosts: 127.0.0.62 www.computercops.us
O1 - Hosts: 127.0.0.63 www.ct7support.com
O1 - Hosts: 127.0.0.64 www.doxdesk.com
O1 - Hosts: 127.0.0.65 www.eblocs.com
O1 - Hosts: 127.0.0.66 www.enigmasoftwaregroup.com
O1 - Hosts: 127.0.0.67 www.free-spyware-scan.com
O1 - Hosts: 127.0.0.68 www.free-web-browsers.com
O1 - Hosts: 127.0.0.69 www.grc.com
O1 - Hosts: 127.0.0.70 www.grisoft.com
O1 - Hosts: 127.0.0.71 www.hackfaq.org
O1 - Hosts: 127.0.0.72 www.hazeleger.net
O1 - Hosts: 127.0.0.73 www.javacoolsoftware.com
O1 - Hosts: 127.0.0.74 www.kellys-korner-xp.com
O1 - Hosts: 127.0.0.75 www.kephyr.com
O1 - Hosts: 127.0.0.78 www.lurkhere.com
O1 - Hosts: 127.0.0.80 www.merijn.org
O1 - Hosts: 127.0.0.81 www.mjc1.com
O1 - Hosts: 127.0.0.82 www.moosoft.com
O1 - Hosts: 127.0.0.83 www.mvps.org
O1 - Hosts: 127.0.0.84 www.net-integration.net
O1 - Hosts: 127.0.0.85 www.noadware.net
O1 - Hosts: 127.0.0.86 www.no-spybot.com
O1 - Hosts: 127.0.0.87 www.onlinepcfix.com
O1 - Hosts: 127.0.0.88 www.pchell.com
O1 - Hosts: 127.0.0.89 www.pestpatrol.com
O1 - Hosts: 127.0.0.90 www.safer-networking.org
O1 - Hosts: 127.0.0.91 www.secureie.com
O1 - Hosts: 127.0.0.92 www.security.kolla.de
O1 - Hosts: 127.0.0.94 www.spychecker.com
O1 - Hosts: 127.0.0.95 www.spychecker.com
O1 - Hosts: 127.0.0.96 www.spycop.com
O1 - Hosts: 127.0.0.97 www.spyguard.com
O1 - Hosts: 127.0.0.98 www.spykiller.com
O1 - Hosts: 127.0.0.99 www.spyware.co.uk
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [A Verizon App] C:\PROGRA~1\VERIZO~1\HELPSU~1\VERIZO~1.EXE
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [Corel Photo Downloader] C:\Program Files\Corel\Corel Photo Album 6\MediaDetect.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\bin\matcli.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemydsl.verizon.net/sdcCommon/download/tgctlcm.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,90/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,23/mcgdmgr.cab
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSEC.EXE
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\McShield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe

--
End of file - 12030 bytes
shelf life
2008-08-17, 02:14
hi Big Dummy,

normally i save this for the end. still need help?


I fell for one of those bogus CNN Custom Alerts

My Top Ten
The Short Version:

1) Keep your OS, (Windows) browser (IE, FireFox) and software up to date.
2) Know what you are installing to your computer. Alot of software can come with add-ons. Do you trust the source?
3) Install, keep updated: antivirus and two anti-malware applications.
4) Don't click on links or install files you receive via E-Mail, IM, Chat Rooms or Social Sites, no matter how tempting or legitimate the message may be.
5) Don't click on ads/pop ups or offers from websites to install software.
6) Don't click on offers to "scan" your computer.
7) Set up and use limited accounts rather than administrator accounts.
8) Consider using an alternate browser and E-mail client.
9) Install and understand the limitations of a third party software firewall.
10) If your habits include visiting or installing files from: warez, crack sites or p2p networks you are much more likely to encounter malicious code. Do you trust the source?
--------------------------------------
we will start with malwarebytes, link and directions:
Please download Malwarebytes' Anti-Malware to your desktop:

http://www.besttechie.net/tools/mbam-setup.exe

* Double-click mbam-setup.exe and follow the prompts to install the program.
* Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform FULL SCAN, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt

post the malwarebytes log
Big Dummy
2008-08-17, 04:42
Malwarebytes' Anti-Malware 1.24
Database version: 1059
Windows 5.1.2600 Service Pack 2

9:40:33 PM 8/16/2008
mbam-log-8-16-2008 (21-40-33).txt

Scan type: Full Scan (C:\|)
Objects scanned: 110280
Time elapsed: 1 hour(s), 27 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
shelf life
2008-08-17, 15:47
hi,

my bad. looks like you already ran malwarebytes. log looks ok except for those host entries.
before using hjt, disable spybots tea timer so it wont interfere with the changes to be made. how:

1. Run Spybot-S&D in Advanced Mode.
2. If it is not already set to do this Go to the Mode menu select "Advanced Mode"
3. On the left hand side, Click on Tools
4. Then click on the Resident Icon in the List
5. Uncheck "Resident TeaTimer" and OK any prompts.
6. Restart your computer.


start HJT, click the "Scan" button. check the items below, close any open windows, then click "Fixed checked"

check all the 01 items in the log:

O1 - Hosts: 127.0.0.0 localhost
O1 - Hosts: 127.0.0.2 auditmypc.com
O1 - Hosts: 127.0.0.4 bulletproofsoft.net
O1 - Hosts: 127.0.0.5 camtech2000.net
O1 - Hosts: 127.0.0.6 cexx.org

reboot and post a new hjt log. looks like you may have fixed the problem.
Big Dummy
2008-08-17, 16:56
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:51:11, on 8/17/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\System32\DSentry.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\PROGRA~1\VERIZO~1\HELPSU~1\VERIZO~1.EXE
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Verizon Online\ConnMgr\cmisrv.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\WINDOWS\System32\GEARSEC.EXE
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\Program Files\McAfee\VirusScan\McShield.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Verizon Online\AppMgr\vzOpenUIServer.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wuauclt.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://www.comcast.net/comcast.html"); (C:\Documents and Settings\KB\Application Data\Mozilla\Profiles\default\dzltv9eq.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\KB\Application Data\Mozilla\Profiles\default\dzltv9eq.slt\prefs.js)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [A Verizon App] C:\PROGRA~1\VERIZO~1\HELPSU~1\VERIZO~1.EXE
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [Corel Photo Downloader] C:\Program Files\Corel\Corel Photo Album 6\MediaDetect.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\bin\matcli.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemydsl.verizon.net/sdcCommon/download/tgctlcm.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,90/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,23/mcgdmgr.cab
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSEC.EXE
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\McShield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe

--
End of file - 8939 bytes
shelf life
2008-08-17, 17:50
hi,

ok good. looks ok. hows it looking on your end now? any pop ups, page redirects etc?
Big Dummy
2008-08-17, 19:04
Hello

Everything looks good. No pop ups, etc. - is it okay to turn "Resident TeaTimer" back on now?


Thanks for your help. Oh and thanks for the top 10 list.
shelf life
2008-08-17, 22:22
hi Big Dummy,

your welcome. yes you can turn tea timer back on now.


looks like you have the current java also, you can check add/remove programs panel for any older versions:

Vulnerabilities/exploits in versions of Sun Java may be responsible for some malware installs via your browser.

It is important to keep Sun Java up to date and also to remove older versions which may have vulnerabilites/exploits that can be taken advantage of to possibly introduce malware via your browser.

* 1. Uninstall old versions of Sun Java via Add/Remove Programs.
* 2. Click the Remove or Change/Remove button
* 3. Reboot your PC if prompted.

to check if you have the latest version of Java and to download the latest version:

http://www.java.com/en/download/installed.jsp

you could also make a new restore point:

One of the features of Windows ME,XP and Vista is the System Restore option, however if malware infects a computer it is possible that the malware could be backed up in the System Restore folder. Therefore, clearing the restore points is a good idea after malware is removed.

To reset your restore points, please note that you will need to log into your computer with an account which has full administrator access. You will know if the account has administrator access because you will be able to see the System Restore tab. If the tab is missing, you are logged in under a limited account.

(winXP)

1. Turn off System Restore. (deletes old possibly infected restore point)
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.(new restore points on a clean system)
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK, then reboot

you already got my top ten list.

happy safe surfing.
Big Dummy
2008-08-17, 22:57
Super. Thanks again. :)