View Full Version : spybot will not update, says error retrieving update file
jseptelka
2008-08-18, 00:58
When I search for updates I get the folowing error message.
error retrieving update file
I have windows xp pro. update has worked until my last update. I reloaded the latest revision V1.6.0.31 and I still have the problem.
Hope I can get help.
joe
drragostea
2008-08-18, 02:11
This usually means that either:
-You're not connected to the Internet
-Or you are connecting to a "bad" mirror.
Can you choose another 'mirror' to download the updates from and see if that works?
jseptelka
2008-08-18, 17:04
When I use the Search Updates, It does not go to any site. It a window opens with the error message.
I have no trouble down loading from Ad-aware or Panda software.
???
joe
spybotsandra
2008-08-18, 18:00
Hello,
1. The error message \"Error retrieving update info file\" usually appears when Spybot-S&D has accidently imported bad Internet Explorer proxy settings. In this case, it helps just to disable the proxy option in Spybot-S&D:
Open the Settings section and go to the Settings page. Locate the Use proxy entry in the Automation - Web update category, and disable it.
If you cannot see the Settings section, start Spybot-S&D in advanced mode (see your Start menu group for Spybot-S&D).
This information is also available in our How-To section (including a screenshot):
http://www.spybot.info/en/howto/proxy.html
2. Please check your firewall. Most people who do not have problem #1 do have Spybot-S&D accidently blocked in their firewall.
3. If nothing else works, you can still use the manual updater, which is available on the website: http://www.safer-networking.org/en/download/index.html - the Detection Update.
(Notice: if the Info page does not show the correct update date after installing the updates with the manual updater, please ignore that - this will be fixed with the next release)
Best regards
Sandra
Team Spybot
jseptelka
2008-08-22, 20:35
Spybot-S&D Got accidently blocked in my firewall
Thank You Sandra
Joe
Open Control Panel
Open Firewall
Select exceptions
Add SpyBot.exe to the exception List
REBOOT the system
DONE!
Steven C
2008-11-04, 18:30
This started happening to me 2 days ago - on 2 different XP computers.
One computer has Zone Alarm, and the other just has Windows Firewall.
Both show Spybot as allowed.
Two days ago was Sunday, there was a main server downtime on Sunday. This morning (GMT), that harddisk was replaced after another downtime (we seem to wear down server HDs quite a lot, the second this year ;) ).
I have been on holiday and just back to my PC.
Thought I would update virus and spybot before doing too much.
AV update OK but Spybot comes back with Bad Check Sum, I have tried several mirrors, all the same!
This was yesterday (Tue 4 Nov 2008) and also again this morning (Wed 5 Nov 2008).
Is there a problem with the mirrors?
drragostea
2008-11-06, 00:23
JoeKing, please read:
http://forums.spybot.info/showthread.php?t=35997&page=3
-
It should be fixed now.
Yep, I confirm, updates downloaded successfully...only wish I had found that thread myself.
Thank you.
drragostea
2008-11-06, 03:22
Don't worry about it. Glad I resolved your query.
Take care.
When go the the Safe Networking page I get a page load error server not found. I've tried the other fixes I can find and nothing works.
I am running Vista home premium on a 32 bit system.
Incidentally, I am also having the same sort of problem getting Windows updates. The problems are probably related, but I cannot find a fix that works for either system.
If you have any ideas, please help.
K. Wolffe
Columbo13
2009-04-25, 21:16
I've been getting 'bad checksum', and 'error retrieveing update info' error messages for a few weeks.
So I decided to uninstall and then re-install spybot, to see if that would fix it.
It didn't fix the problem, so I searched and found this site.
But this link appears to be dead;
http://www.safer-networking.org/en/download/index.html
And Sypbot will not load (computer does nothing after sypbot is selected from the start menu), so I cannot change my proxy options.
What now?
Hello,
Incidentally, I am also having the same sort of problem getting Windows updates. The problems are probably related, but I cannot find a fix that works for either system.
Please see this test for one particular infection and let us know the results:
http://www.confickerworkinggroup.org/infection_test/cfeyechart.html
But this link appears to be dead;
http://www.safer-networking.org/en/download/index.html
The link http://www.safer-networking.org/en/download/index.html works for me. Can you try that test also please. :)
Best regards.
Columbo13
2009-04-26, 00:42
Conficker test gives = Normal/Not Infected by Conficker (or using proxy)
Firefox can't find the server at www.safer-networking.org.
Opera gives Error! could not locate remote server.
Could my service provider (Shaw in Vancouver BC) be blocking you?
Could my service provider (Shaw in Vancouver BC) be blocking you?
I hope not. :sick:
Did you check your firewall to make sure Spybot isn't blocked?
Columbo13
2009-04-26, 08:24
My only firewalls are peerGaurdian and Sbybot, peerGaurdian is not blocking spybot.
Hello,
No firewall
My only firewalls are peerGaurdian
Are you using P2P programs/networks?
Best regards.
Columbo13
2009-04-26, 09:24
Not if uTorrent doen't count. Have no other p2p programs installed.
Hello Columbo13,
Torrents count. ;-)
I suggest you start a topic in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) so that someone can take a look at the system.
Please read this sticky FAQ first: "BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance) (http://forums.spybot.info/showthread.php?t=288) and provide a link back to this thread in your new topic.
Best regards.
krmorison
2009-05-25, 22:38
I wonder if a real person will read this. I tried a download of the detection files of 20 May 2009. It failed and it failed from about 9 other mirror sites. Didn't look like an overload problem to me; looked like a genuine checksum error. The problem was that there was no way of contacting Spybot. The Contact Us email just led to an automatic reply.
Manual download from the web site worked in the end.
Ironically I couldn't access this forum on IE7 on Vista as image verification didn't work. I wonder if the automatic email system will tell me what my problem is there.
Shouldn't moan about a great piece of software though. I am grateful.