Hijack This -

[accurate]

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 22:05:45, on 28/08/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Hi

Just to explain - I have been given my friend's Laptop to sort out! He complained about "Slow startup an closedown, sometimes it refused to close so he let it run until the battery went flat and it shut down itself.Also Internet connections were not useable due to the number of popups that were happening. He purchased Norton 2009 in the hope that this would sort it out but from what I can see this was not properly installed.

He passed it to me this morning in the hope I can sort it out for him.

I have installed and run the following:-

1) Adaware
2) Spybot Search and Destroy
3) All Microsoft XP updates to SP3 ( His "latest" update was SP1!)
4) IE 7 (You'll see why later!)
5) Malaware

Whilst things have improved I'm not there yet. Booting up still takes ages an cloing down reports (eventually) that iexplore.exe is not responding - so I have to terminate it to closedown/re-boot.

Any assistance would be gratefully received.


Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Kontiki\KService.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\system32\atiptaxx.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\TOSHIBA\TouchPadNF\TPTray.exe
C:\WINDOWS\System32\CePMTray.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Kontiki\KHost.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Hewlett-Packard\hp deskjet 450 printer\ToolBox\mpm.exe
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Margaret Joensen\Desktop\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = https://login.live.com/resetpw.srf?lc=2057
R3 - URLSearchHook: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O3 - Toolbar: (no name) - {1962c5bc-e475-465b-823b-133e711bceb9} - (no file)
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [SoundFusion] RunDll32 cwaprops.cpl,CrystalControlWnd
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [TPNF] C:\Program Files\TOSHIBA\TouchPadNF\TPTray.exe
O4 - HKLM\..\Run: [CeEPOWER] C:\WINDOWS\System32\CePMTray.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [Loud Idol Setup Grid] C:\Documents and Settings\All Users\Application Data\4 Curb Loud Idol\Kind Amen.exe
O4 - HKLM\..\Run: [Broadbandadvisor.exe] "C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe" /AUTORUN
O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
O4 - HKCU\..\Run: [More Web] C:\DOCUME~1\MARGAR~1\APPLIC~1\POPBOW~1\Win Rule Dumb.exe
O4 - HKCU\..\Run: [Uniblue RegistryBooster 2009] C:\Program Files\Uniblue\RegistryBooster\RegistryBooster.exe /S
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: myPrintMileage.lnk = C:\Program Files\Hewlett-Packard\hp deskjet 450 printer\ToolBox\mpm.exe
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {138E6DC9-722B-4F4B-B09D-95D191869696} (Bebo Uploader Control) - http://www.bebo.com/files/BeboUploader.5.1.4.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1219933766972
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe

--
End of file - 6687 bytes

[pskelley]

Welcome to Safer Networking, I wish to be sure you have viewed and understand this information.
"BEFORE you POST" (READ this Procedure before Requesting Assistance)
http://forums.spybot.info/showthread.php?t=288
All advice given is taken at your own risk.
Please make sure you have read this information so we are on the same page.

You have a LOP/C2 Media infection at the least.
http://research.sunbelt-software.com/threatdisplay.aspx?name=C2.lop&threatid=8144

I am not sure that is causing the startup/shutdown issues but it is very possible. Here is what I need to be able to proceed:

1) Read the directions pinned (sticky) to the top of the forum and posted above.

2) Post a complete HJT log (you have cut off the header which contains information we need to see in order to proceed)
Notepad > Edit > Select All > Copy/Paste all highlited information.

Thanks

[accurate]

Many thanks for the response. I have read and understood your link above.

Here is the latest logfile as requested.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 15:10:56, on 29/08/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\Ati2evxx.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Kontiki\KService.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\system32\atiptaxx.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\TOSHIBA\TouchPadNF\TPTray.exe
C:\WINDOWS\System32\CePMTray.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Kontiki\KHost.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\PROGRA~1\AVG\AVG8\avgupd.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Hewlett-Packard\hp deskjet 450 printer\ToolBox\mpm.exe
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Margaret Joensen\Desktop\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = https://login.live.com/resetpw.srf?lc=2057
R3 - URLSearchHook: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O3 - Toolbar: (no name) - {1962c5bc-e475-465b-823b-133e711bceb9} - (no file)
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [SoundFusion] RunDll32 cwaprops.cpl,CrystalControlWnd
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [TPNF] C:\Program Files\TOSHIBA\TouchPadNF\TPTray.exe
O4 - HKLM\..\Run: [CeEPOWER] C:\WINDOWS\System32\CePMTray.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [Loud Idol Setup Grid] C:\Documents and Settings\All Users\Application Data\4 Curb Loud Idol\Kind Amen.exe
O4 - HKLM\..\Run: [Broadbandadvisor.exe] "C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe" /AUTORUN
O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
O4 - HKCU\..\Run: [More Web] C:\DOCUME~1\MARGAR~1\APPLIC~1\POPBOW~1\Win Rule Dumb.exe
O4 - HKCU\..\Run: [Uniblue RegistryBooster 2009] C:\Program Files\Uniblue\RegistryBooster\RegistryBooster.exe /S
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: myPrintMileage.lnk = C:\Program Files\Hewlett-Packard\hp deskjet 450 printer\ToolBox\mpm.exe
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {138E6DC9-722B-4F4B-B09D-95D191869696} (Bebo Uploader Control) - http://www.bebo.com/files/BeboUploader.5.1.4.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1219933766972
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe

--
End of file - 6707 bytes

[pskelley]

1) We need first to disable TeaTimer that it doesn't interfere with fixes. You can re-enable it when you're clean again:
* Run Spybot-S&D in Advanced Mode.
* If it is not already set to do this Go to the Mode menu select "Advanced Mode"
* On the left hand side, Click on Tools
* Then click on the Resident Icon in the List
* Uncheck "Resident TeaTimer" and OK any prompts.
* Restart your computer.
(leave TT disabled until we finish)

2) Please Download NoLop to your desktop from one of the links below...

http://www.spywareedge.net/nolop/NoLop.exe
http://www.spywaretimes.com/Tools/Download/Anti-malwareTools/NoLop!/
http://www.thespykiller.co.uk/index.php?action=tpmod;dl=get16

First close any other programs you have running as this will require a reboot
Double click NoLop.exe to run it.
Now click the button labelled "Search and Destroy"
<<your computer will now be scanned for infected files>>
When scanning is finished you will be prompted to reboot only if infected, Click OK
Now click the "REBOOT" Button.
A Message should popup from NoLop. If not, double click the program again and it will finish Please Post the contents of C:\NoLop.log along with a fresh HijackThis log

--If you receive an error, "mscomctl.ocx or one of its dependencies are not correctly registered," please download mscomctl.ocx to your system32 folder then rerun the program. --
http://www.boletrice.com/downloads/mscomctl.ocx


Thanks

[accurate]

OK

All instructions followed and herewith are the requested log files:

NoLop! Log by Skate_Punk_21

Fix running from: C:\Documents and Settings\Margaret Joensen\Desktop
[29/08/2008]
[15:47:49]

---Infection Files Found/Removed---
C:\WINDOWS\tasks\B857059B9184AC3F.job
C:\WINDOWS\tasks\ACB78ADD91880011.job

Beginning Removal...
Rebooting...
Removing Lop's Leftover Files/Folders...
Editing Registry...
**Fix Complete!**

---Listing AppData sub directories---

C:\Documents and Settings\Default User\Application Data\Microsoft
C:\Documents and Settings\Default User\Application Data\Help -- EMPTY Directory
C:\Documents and Settings\Default User\Application Data\Adobe
C:\Documents and Settings\Default User\Application Data\Intertrust
C:\Documents and Settings\Default User\Application Data\Identities
C:\Documents and Settings\All Users\Application Data\Microsoft
C:\Documents and Settings\All Users\Application Data\Sbsi
C:\Documents and Settings\All Users\Application Data\Msn6
C:\Documents and Settings\All Users\Application Data\Motivesysids
C:\Documents and Settings\All Users\Application Data\Virgin Broadband
C:\Documents and Settings\All Users\Application Data\Windows Genuine Advantage
C:\Documents and Settings\All Users\Application Data\Windows Live Toolbar
C:\Documents and Settings\All Users\Application Data\Starware368
C:\Documents and Settings\All Users\Application Data\Digital Praise
C:\Documents and Settings\All Users\Application Data\4 Curb Loud Idol
C:\Documents and Settings\All Users\Application Data\Channel4
C:\Documents and Settings\All Users\Application Data\Kontiki
C:\Documents and Settings\All Users\Application Data\Google
C:\Documents and Settings\All Users\Application Data\Lavasoft
C:\Documents and Settings\All Users\Application Data\Avg8
C:\Documents and Settings\All Users\Application Data\{2840bbcb-9bec-47f6-ba0f-10d3c34bf151} -- EMPTY Directory
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy
C:\Documents and Settings\All Users\Application Data\Malwarebytes
C:\Documents and Settings\Networkservice\Application Data\Microsoft
C:\Documents and Settings\Localservice\Application Data\Microsoft
C:\Documents and Settings\Localservice\Application Data\Help -- EMPTY Directory
C:\Documents and Settings\Owner\Application Data\Microsoft
C:\Documents and Settings\Owner\Application Data\Identities
C:\Documents and Settings\Owner\Application Data\Intertrust
C:\Documents and Settings\Owner\Application Data\Adobe
C:\Documents and Settings\Owner\Application Data\Help -- EMPTY Directory
C:\Documents and Settings\Joyce Gregory-morris\Application Data\Identities
C:\Documents and Settings\Joyce Gregory-morris\Application Data\Intertrust
C:\Documents and Settings\Joyce Gregory-morris\Application Data\Adobe
C:\Documents and Settings\Joyce Gregory-morris\Application Data\Help -- EMPTY Directory
C:\Documents and Settings\Joyce Gregory-morris\Application Data\Microsoft
C:\Documents and Settings\Joyce Gregory-morris\Application Data\Msn6
C:\Documents and Settings\Joyce Gregory-morris\Application Data\Template
C:\Documents and Settings\Joyce Gregory-morris\Application Data\Drag'n Drop Cd
C:\Documents and Settings\Joyce Gregory-morris\Application Data\Intervideo
C:\Documents and Settings\Joyce Gregory-morris\Application Data\Sun
C:\Documents and Settings\Joyce Gregory-morris\Application Data\Macromedia
C:\Documents and Settings\Joyce Gregory-morris\Application Data\Virgin Broadband
C:\Documents and Settings\Joyce Gregory-morris\Application Data\Screenshot Sender
C:\Documents and Settings\Joyce Gregory-morris\Application Data\Starware368
C:\Documents and Settings\Joyce Gregory-morris\Application Data\Popbowsbin
C:\Documents and Settings\Joyce Gregory-morris\Application Data\Avgtoolbar -- EMPTY Directory
C:\Documents and Settings\Margaret Joensen\Application Data\Identities
C:\Documents and Settings\Margaret Joensen\Application Data\Intertrust
C:\Documents and Settings\Margaret Joensen\Application Data\Adobe
C:\Documents and Settings\Margaret Joensen\Application Data\Help -- EMPTY Directory
C:\Documents and Settings\Margaret Joensen\Application Data\Microsoft
C:\Documents and Settings\Margaret Joensen\Application Data\Drag'n Drop Cd
C:\Documents and Settings\Margaret Joensen\Application Data\Virgin Broadband
C:\Documents and Settings\Margaret Joensen\Application Data\Macromedia
C:\Documents and Settings\Margaret Joensen\Application Data\Msn6
C:\Documents and Settings\Margaret Joensen\Application Data\Starware368
C:\Documents and Settings\Margaret Joensen\Application Data\Popbowsbin
C:\Documents and Settings\Margaret Joensen\Application Data\Avgtoolbar
C:\Documents and Settings\Margaret Joensen\Application Data\Google
C:\Documents and Settings\Margaret Joensen\Application Data\Mozilla
C:\Documents and Settings\Margaret Joensen\Application Data\Uniblue
C:\Documents and Settings\Margaret Joensen\Application Data\Malwarebytes
C:\Documents and Settings\Administrator\Application Data\Identities
C:\Documents and Settings\Administrator\Application Data\Intertrust
C:\Documents and Settings\Administrator\Application Data\Adobe
C:\Documents and Settings\Administrator\Application Data\Help -- EMPTY Directory
C:\Documents and Settings\Administrator\Application Data\Microsoft


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:00:38, on 29/08/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Kontiki\KService.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\atiptaxx.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\TOSHIBA\TouchPadNF\TPTray.exe
C:\WINDOWS\System32\CePMTray.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Kontiki\KHost.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Hewlett-Packard\hp deskjet 450 printer\ToolBox\mpm.exe
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
C:\Documents and Settings\Margaret Joensen\Desktop\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = https://login.live.com/resetpw.srf?lc=2057
R3 - URLSearchHook: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O3 - Toolbar: (no name) - {1962c5bc-e475-465b-823b-133e711bceb9} - (no file)
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [SoundFusion] RunDll32 cwaprops.cpl,CrystalControlWnd
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [TPNF] C:\Program Files\TOSHIBA\TouchPadNF\TPTray.exe
O4 - HKLM\..\Run: [CeEPOWER] C:\WINDOWS\System32\CePMTray.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [Loud Idol Setup Grid] C:\Documents and Settings\All Users\Application Data\4 Curb Loud Idol\Kind Amen.exe
O4 - HKLM\..\Run: [Broadbandadvisor.exe] "C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe" /AUTORUN
O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
O4 - HKCU\..\Run: [More Web] C:\DOCUME~1\MARGAR~1\APPLIC~1\POPBOW~1\Win Rule Dumb.exe
O4 - HKCU\..\Run: [Uniblue RegistryBooster 2009] C:\Program Files\Uniblue\RegistryBooster\RegistryBooster.exe /S
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: myPrintMileage.lnk = C:\Program Files\Hewlett-Packard\hp deskjet 450 printer\ToolBox\mpm.exe
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {138E6DC9-722B-4F4B-B09D-95D191869696} (Bebo Uploader Control) - http://www.bebo.com/files/BeboUploader.5.1.4.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1219933766972
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe

--
End of file - 6268 bytes

[pskelley]

Thanks for returning your information, proceed carefully and in the numbered order.

Before we start, have a look at this information:
http://www.bleepingcomputer.com/startups/Findfast.exe-2855.html
C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
I would delete that file in red it were my computer.

This is an unsafe location, follow my directions to locate it safely.
C:\Documents and Settings\Margaret Joensen\Desktop\HiJackThis.exe


1) Download ResetTeaTimer.bat to the Desktop
http://downloads.subratam.org/ResetTeaTimer.bat
Double click ResetTeaTimer.bat
to remove all entries set by TeaTimer (and preventing TeaTimer to restore them upon reactivation).

2) How to make files and folders visible:
Click Start > Open My Computer.
Select the Tools menu and click Folder Options.
Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
Uncheck: Hide file extensions for known file types
Uncheck the Hide protected operating system files (recommended) option.
Click Yes to confirm. Click OK.
You may reverse this for safety when we are finished.

3) Please download ATF Cleaner by Atribune
http://www.atribune.org/public-beta/ATF-Cleaner.exe
Save it to your Desktop. We will use this later.

4) Open HijackThis and choose "Do a system scan only" then check the box in front of these line items:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R3 - URLSearchHook: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O3 - Toolbar: (no name) - {1962c5bc-e475-465b-823b-133e711bceb9} - (no file)
O4 - HKLM\..\Run: [Loud Idol Setup Grid] C:\Documents and Settings\All Users\Application Data\4 Curb Loud Idol\Kind Amen.exe
O4 - HKCU\..\Run: [More Web] C:\DOCUME~1\MARGAR~1\APPLIC~1\POPBOW~1\Win Rule Dumb.exe

Close all programs but HJT and all browser windows, then click on "Fix Checked"

5) Right click Start > Explore and navigate to these files/folders and delete them if there.

C:\Documents and Settings\All Users\Application Data\4 Curb Loud Idol <<< delete that folder and contents

C:\DOCUMENTS and SETTINGS~1\MARGAR~1\APPLICATION DATA~1\POPBOW~1 <<< delete that folder and contents

6) Run ATF Cleaner
Double-click ATF-Cleaner.exe to run the program.
Click Select All found at the bottom of the list.
Click the Empty Selected button.
Click Exit on the Main menu to close the program.

*Cleaning Prefetch may results in a few slow starts until the folder is repopulated:
http://www.windowsnetworking.com/articles_tutorials/Gaining-Speed-Empty-Prefetch-XP.html

7) Download Malwarebytes' Anti-Malware to your Desktop
http://www.besttechie.net/tools/mbam-setup.exe

* Double-click mbam-setup.exe and follow the prompts to install the program.
* Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform FULL SCAN, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt
* Please post contents of that file & a new HJT log in your next reply. <<< use #8 to locate and post the HJT log.

8) Download Trend Micro Hijack This™ to your Desktop
http://download.bleepingcomputer.com/hijackthis/HJTInstall.exe
Doubleclick the HJTInstall.exe to start it.
By default it will install HijackThis in the Program Files\Trendmicro folder and create a desktop shortcut.
HijackThis will open after install. Press the Scan button below.
This will start the scan and open a log.
Copy and paste the contents of the log in your next reply.

Thanks

[accurate]

Ok

Got as far as delete the 4 Curb Loud Idol directory but I get an error message informing me that "Ace Math.exe is being used by another person or program.

I thought that I'd better stop there in compliance to proceed with caution!

[pskelley]

Please follow the directions I posted for you and delete that junk.

Thanks

[accurate]

Sorry - I tried to delete the junk but XP was not having it! I finally managed by downloading and using "Unlocker Assistant". Interestingly the file which was using it was iexplore.exe (the same file as was troublesome on shutdown). Needless to say shutdown now works seamlessly!

Currently I'm running Malwarebytes Anti-Malware and will post logs when it eventually completes it operations.

[accurate]

OK - Here are the new Logs:-

Malwarebytes' Anti-Malware 1.25
Database version: 1095
Windows 5.1.2600 Service Pack 3

20:33:52 29/08/2008
mbam-log-08-29-2008 (20-33-52).txt

Scan type: Full Scan (C:\|)
Objects scanned: 103075
Time elapsed: 40 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 21
Files Infected: 54

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Explorer Bars\{e550dc77-ef3b-474f-b59c-b3e2aa1fa6a5} (Adware.Starware) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\OLE\Windows Update (Backdoor.Bot) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\AV9 (Rogue.Antivirus2009) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368 (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\contexts (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\buttons (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\SimpleUpdate (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Margaret Joensen\Application Data\Starware368 (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Margaret Joensen\Application Data\Starware368\Button_8 (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Margaret Joensen\Application Data\Starware368\Button_7 (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Margaret Joensen\Application Data\Starware368\Button_6 (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Margaret Joensen\Application Data\Starware368\Music_Search (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Margaret Joensen\Application Data\Starware368\Download (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Margaret Joensen\Application Data\Starware368\Lyrics (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Margaret Joensen\Application Data\Starware368\Radio_UK (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joyce Gregory-Morris\Application Data\Starware368 (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joyce Gregory-Morris\Application Data\Starware368\Button_8 (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joyce Gregory-Morris\Application Data\Starware368\Button_7 (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joyce Gregory-Morris\Application Data\Starware368\Button_6 (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joyce Gregory-Morris\Application Data\Starware368\Music_Search (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joyce Gregory-Morris\Application Data\Starware368\Download (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joyce Gregory-Morris\Application Data\Starware368\Lyrics (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joyce Gregory-Morris\Application Data\Starware368\Radio_UK (Adware.Starware) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\Margaret Joensen\Application Data\Desktopicon\eBayShortcuts.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\contexts\error.xml (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\contexts\Related.xml (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\contexts\Travel.xml (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\buttons\logoxp.bmp (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\buttons\logo.bmp (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\buttons\503_button_1b_def.bmp (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\buttons\503_button_1b_over.bmp (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\buttons\512_button_1b_def.bmp (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\buttons\512_button_1b_over.bmp (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\buttons\513_button_1b_def.bmp (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\buttons\513_button_1b_over.bmp (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\buttons\finditxp.png (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\buttons\findithotxp.png (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\buttons\FindIt.bmp (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\buttons\FindItHot.bmp (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\buttons\Button_80.bmp (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\buttons\Button_70.bmp (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\buttons\Button_60.bmp (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\SimpleUpdate\SimpleUpdateConfig.xml (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\SimpleUpdate\SimpleUpdateConfig.xml.backup (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\SimpleUpdate\TimerManagerConfig.xml (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\SimpleUpdate\TimerManagerConfig.xml.backup (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\SimpleUpdate\ProductMessagingConfig.xml (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Starware368\SimpleUpdate\ProductMessagingConfig.xml.backup (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Margaret Joensen\Application Data\Starware368\Button_8\Button_8Options.xml (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Margaret Joensen\Application Data\Starware368\Button_8\Button_8Options.xml.backup (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Margaret Joensen\Application Data\Starware368\Button_7\Button_7Options.xml (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Margaret Joensen\Application Data\Starware368\Button_7\Button_7Options.xml.backup (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Margaret Joensen\Application Data\Starware368\Button_6\Button_6Options.xml (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Margaret Joensen\Application Data\Starware368\Button_6\Button_6Options.xml.backup (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Margaret Joensen\Application Data\Starware368\Music_Search\Music_SearchOptions.xml (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Margaret Joensen\Application Data\Starware368\Music_Search\Music_SearchOptions.xml.backup (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Margaret Joensen\Application Data\Starware368\Download\DownloadOptions.xml (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Margaret Joensen\Application Data\Starware368\Download\DownloadOptions.xml.backup (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Margaret Joensen\Application Data\Starware368\Lyrics\LyricsOptions.xml (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Margaret Joensen\Application Data\Starware368\Lyrics\LyricsOptions.xml.backup (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Margaret Joensen\Application Data\Starware368\Radio_UK\Radio_UKOptions.xml (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Margaret Joensen\Application Data\Starware368\Radio_UK\Radio_UKOptions.xml.backup (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joyce Gregory-Morris\Application Data\Starware368\Button_8\Button_8Options.xml (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joyce Gregory-Morris\Application Data\Starware368\Button_8\Button_8Options.xml.backup (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joyce Gregory-Morris\Application Data\Starware368\Button_7\Button_7Options.xml (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joyce Gregory-Morris\Application Data\Starware368\Button_7\Button_7Options.xml.backup (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joyce Gregory-Morris\Application Data\Starware368\Button_6\Button_6Options.xml (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joyce Gregory-Morris\Application Data\Starware368\Button_6\Button_6Options.xml.backup (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joyce Gregory-Morris\Application Data\Starware368\Music_Search\Music_SearchOptions.xml (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joyce Gregory-Morris\Application Data\Starware368\Music_Search\Music_SearchOptions.xml.backup (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joyce Gregory-Morris\Application Data\Starware368\Download\DownloadOptions.xml (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joyce Gregory-Morris\Application Data\Starware368\Download\DownloadOptions.xml.backup (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joyce Gregory-Morris\Application Data\Starware368\Lyrics\LyricsOptions.xml (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joyce Gregory-Morris\Application Data\Starware368\Lyrics\LyricsOptions.xml.backup (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joyce Gregory-Morris\Application Data\Starware368\Radio_UK\Radio_UKOptions.xml (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Joyce Gregory-Morris\Application Data\Starware368\Radio_UK\Radio_UKOptions.xml.backup (Adware.Starware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Margaret Joensen\Application Data\Microsoft\Internet Explorer\Quick Launch\Antivirus 2009.lnk (Rogue.Antivirus2008) -> Quarantined and deleted successfully.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 20:39:05, on 29/08/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Kontiki\KService.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\atiptaxx.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\TOSHIBA\TouchPadNF\TPTray.exe
C:\WINDOWS\System32\CePMTray.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Unlocker\UnlockerAssistant.exe
C:\Program Files\Kontiki\KHost.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Hewlett-Packard\hp deskjet 450 printer\ToolBox\mpm.exe
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = https://login.live.com/resetpw.srf?lc=2057
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [SoundFusion] RunDll32 cwaprops.cpl,CrystalControlWnd
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [TPNF] C:\Program Files\TOSHIBA\TouchPadNF\TPTray.exe
O4 - HKLM\..\Run: [CeEPOWER] C:\WINDOWS\System32\CePMTray.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [Broadbandadvisor.exe] "C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe" /AUTORUN
O4 - HKLM\..\Run: [UnlockerAssistant] "C:\Program Files\Unlocker\UnlockerAssistant.exe"
O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
O4 - HKCU\..\Run: [Uniblue RegistryBooster 2009] C:\Program Files\Uniblue\RegistryBooster\RegistryBooster.exe /S
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [More Web] C:\DOCUME~1\MARGAR~1\APPLIC~1\POPBOW~1\Win Rule Dumb.exe
O4 - Global Startup: myPrintMileage.lnk = C:\Program Files\Hewlett-Packard\hp deskjet 450 printer\ToolBox\mpm.exe
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {138E6DC9-722B-4F4B-B09D-95D191869696} (Bebo Uploader Control) - http://www.bebo.com/files/BeboUploader.5.1.4.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1219933766972
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe

--
End of file - 5885 bytes

[pskelley]

Looks like one item got missed or did not get deleted. Understand HJT is a process manager, when you remove the item with HJT that stops the process so the file can be deleted, but you must go straight to that file while the process is stoped, (DO NOT RESTART)
To be sure, let's do this:

Open HijackThis and choose "Do a system scan only" then check the box in front of these line items:

O4 - HKCU\..\Run: [More Web] C:\DOCUME~1\MARGAR~1\APPLIC~1\POPBOW~1\Win Rule Dumb.exe

Close all programs but HJT and all browser windows, then click on "Fix Checked"

Right click Start > Explore and navigate to these files/folders and delete them if there.
I have to guess on the name but you can figure that out.

C:\DOCUME~1\MARGAR~1\APPLIC~1\POPBOW~1\Win Rule Dumb.exe

C:\
Documents and Settings\
Margar <<< the complete name of the user, look in that folder for
Application Date <<< look in that folder for
POPBOW <<< a folder like this and it may have more than six letters but no other folder will start like that. Delete that folder and the contents.

Post a new HJT log and some feedback, how is the computer running.

Thanks

I am wondering if you know where you got this infection? This is usually how folks get it:
http://inetexplorer.mvps.org/answers/43.html

[accurate]

OK

I followed your instructions - could not find *.dumb.exe anywhere so I must presume it no longer exists. I did find POPBOW but it was reported as any empty folder - I deleted it anyway.


I really have no idea how this computer got infected - it's not mine I am cleaning it for a friend. I do know that it was bought second hand from the owner's employer, that it was shared between 4 employees in the past, That the latest update (when I received it) was SP1, That there was no firewall or effective anti-virus protection installed! That the owner's 15YO daughter has full access and can surf uncontrolled wherever she wishes. Anything is possible.

Obviously, my next question - is there anything I can install before I return the computer which will help prevent a recurrence of these problems, I intend to leave Spybot, AVG & Adaware

[accurate]

(continued!)

Sorry - I got stuck there!

Here is the latest Log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 22:15:36, on 29/08/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Kontiki\KService.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\atiptaxx.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Unlocker\UnlockerAssistant.exe
C:\Program Files\Kontiki\KHost.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Hewlett-Packard\hp deskjet 450 printer\ToolBox\mpm.exe
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = https://login.live.com/resetpw.srf?lc=2057
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [SoundFusion] RunDll32 cwaprops.cpl,CrystalControlWnd
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [TPNF] C:\Program Files\TOSHIBA\TouchPadNF\TPTray.exe
O4 - HKLM\..\Run: [CeEPOWER] C:\WINDOWS\System32\CePMTray.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [Broadbandadvisor.exe] "C:\Program Files\Virgin Broadband\advisor\Broadbandadvisor.exe" /AUTORUN
O4 - HKLM\..\Run: [UnlockerAssistant] "C:\Program Files\Unlocker\UnlockerAssistant.exe"
O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
O4 - HKCU\..\Run: [Uniblue RegistryBooster 2009] C:\Program Files\Uniblue\RegistryBooster\RegistryBooster.exe /S
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: myPrintMileage.lnk = C:\Program Files\Hewlett-Packard\hp deskjet 450 printer\ToolBox\mpm.exe
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {138E6DC9-722B-4F4B-B09D-95D191869696} (Bebo Uploader Control) - http://www.bebo.com/files/BeboUploader.5.1.4.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1219933766972
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe

--
End of file - 5683 bytes

[pskelley]

Thanks for the feedback, the HJT log looks clean now, good job:bigthumb:

is there anything I can install before I return the computer which will help prevent a recurrence of these problems

the owner's 15YO daughter has full access and can surf uncontrolled wherever she wishes.
You answered your own question. You might consider Windows Defender (freeware) as a realtimre spyware program:
http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
but what I suggest you do is run a last scan with AVG to make sure it scans clean and then read the links I am about to post. Once you have done that, if you still have questions, post them.

Some good information for you:
http://users.telenet.be/bluepatchy/miekiemoes/slowcomputer.html
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/mcgill1.mspx

Here is some great information from experts in this field that will help you stay clean and safe online.
http://users.telenet.be/bluepatchy/miekiemoes/prevention.html
http://forums.spybot.info/showthread.php?t=279
http://russelltexas.com/malware/allclear.htm
http://forum.malwareremoval.com/viewtopic.php?t=14
http://www.bleepingcomputer.com/forums/topict2520.html
http://cybercoyote.org/security/not-admin.shtml

http://www.malwarecomplaints.info/

Thanks...Phil
Safer Networking Forums
http://www.spybot.info/en/donate/index.html
If you are reading this information...thank a teacher,
If you are reading it in English...thank a soldier.

http://users.telenet.be/bluepatchy/miekiemoes/Links.html

[accurate]

Thanks Phil

AVG scan has given a clean bill of health! Computer seems far faster now. I've read your links above and decided to install Spywareblaster for their ongoing protection.

Once again - many thanks!:bigthumb: