This is my first time posting on this site so I'm sorry if I posted in the wrong thread. Today when I opened up my computer, there was a pop up on the bottom right corner of my task bar saying Your computer is infected! I tried to run SpyBot but it wouldn't let me. I even tried downloading HJT but when i try to open up the file, it wouldn't open. I then restarted my computer and ran my computer in safe mode to load Spybot but it still wont open! Is there a way i can provoke this spyware infection? Thanks in advance
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Help I got infected!
- Thread starter xxjo3yxx
- Start date
ken545
Emeritus-Security Expert
Hello xxjo3yxx
Welcome to Safer Networking.
Please read Before You Post
That said, All advice given by anyone volunteering here, is taken at own risk.
While best efforts are made to assist in removing infections safely, unexpected stuff can happen.
You didn't say if your on DSL, Cable or Dialup service, if your on Broadband then try this.
To Enter Safemode
Try downloading , installing and running this program in Safemode
Please download Malwarebytes' Anti-Malware from Here or Here
Double Click mbam-setup.exe to install the application.
Welcome to Safer Networking.
Please read Before You Post
That said, All advice given by anyone volunteering here, is taken at own risk.
While best efforts are made to assist in removing infections safely, unexpected stuff can happen.
You didn't say if your on DSL, Cable or Dialup service, if your on Broadband then try this.
To Enter Safemode
- Go to Start> Shut off your Computer> Restart
- As the computer starts to boot-up, Tap the F8 KEY somewhat rapidly,
this will bring up a menu. - Use the Up and Down Arrow Keys to scroll up to Safemode with Network Support
- Then press the Enter Key on your Keyboard
Try downloading , installing and running this program in Safemode
Please download Malwarebytes' Anti-Malware from Here or Here
Double Click mbam-setup.exe to install the application.
- Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select "Perform Quick Scan", then click Scan.
- The scan may take some time to finish,so please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked, and click Remove Selected.<-- Don't forget this
- When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
- Copy and Paste the entire report in your next reply along with a New Hijackthis log.