General Malware Removal Help - not-a-virus:Dialer.Win32.BT.g

[sizzlysaz]

Hi

I'm hoping some of you lovely people can help me out. I had a Virtumonde virus a while ago but thought everything was clean but Avast was no longer working properly. I re-installed it the other day and everything started going wrong. Although avast hasn't picked up any viruses, I launched Kapersky scanner and it found not-a-virus:Dialer.Win32.BT.g Spybot has also found numerous adware. I have searched the internet on help to remove these but I'm not very IT literate so your support would be appreciate. Here is a HJT log.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 21:33:18, on 14/09/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Logitech\Video\LogiTray.exe
C:\Program Files\USB Disk Win98 Driver\Res.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe
C:\Program Files\Lexmark 1200 Series\lxczbmgr.exe
C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
C:\Program Files\Lexmark 1200 Series\lxczbmon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Microsoft ActiveSync\Wcescomm.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\WINDOWS\system32\LVComsX.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\HPQ\SHARED\HPQWMI.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Documents and Settings\Stefan Weber\Desktop\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.yahoo.com
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
O4 - HKLM\..\Run: [USB Storage Toolbox] C:\Program Files\USB Disk Win98 Driver\Res.EXE
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe -startup
O4 - HKLM\..\Run: [Lexmark 1200 Series] "C:\Program Files\Lexmark 1200 Series\lxczbmgr.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SsAAD.exe] C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
O4 - HKLM\..\Run: [ISUSPM Startup] c:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\isuspm.exe -startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program Files\Logitech\Video\ManifestEngine.exe" boot
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\Wcescomm.exe"
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [PcSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_GB&c=Q305&bd=pavilion&pf=laptop
O16 - DPF: {14C1B87C-3342-445F-9B5E-365FF330A3AC} (Hewlett-Packard Online Support Services) - http://h20278.www2.hp.com/HPISWeb/Customer/cabs/HPISDataManager.CAB
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.hotmail.com/mail/w2/resources/MSNPUpld.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5036.cab
O16 - DPF: {AF2E62B6-F9E1-4D4F-A10A-9DC8E6DCBCC0} (VideoEgg ActiveX Loader) - http://update.videoegg.com/Install/Windows/Initial/VideoEggPublisher.exe
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://messenger.zone.msn.com/binary/ZIntro.cab56649.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D821DC4A-0814-435E-9820-661C543A4679} (CRLDownloadWrapper Class) - http://drmlicense.one.microsoft.com/crlupdate/en/crlocx.ocx
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\SHARED\HPQWMI.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Unknown owner - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe

--
End of file - 9823 bytes

:clown:

[Shaba]

Hi sizzlysaz

Please post next kaspersky report and spybot report if available :)

[sizzlysaz]

Hi hope this is what you want, I'll run a S+D scan now and then post that up

KASPERSKY ONLINE SCANNER 7 REPORT
Tuesday, September 16, 2008
Operating System: Microsoft Windows XP Home Edition Service Pack 3 (build 2600)
Kaspersky Online Scanner 7 version: 7.0.25.0
Program database last update: Tuesday, September 16, 2008 15:28:04
Records in database: 1241179


Scan settings
Scan using the following database extended
Scan archives yes
Scan mail databases yes

Scan area My Computer
C:\
D:\

Scan statistics
Files scanned 87340
Threat name 1
Infected objects 1
Suspicious objects 0
Duration of the scan 01:58:18

File name Threat name Threats count
C:\Program Files\Online Services\BTYahoo\HPPre05.msi Infected: not-a-virus:Dialer.Win32.BT.g 1

The selected area was scanned.

Thanks!!! :red:

[Shaba]

Is BT your ISP?

[sizzlysaz]

Hi, know its Virgin Media. The S+D scan report is really long, whats the best way to get it to you? It is too big for me to attach in one txt file....

[Shaba]

Thanks for the info.

Anyway that file is not malicious as it's dialer for BT internet (part of Yahoo!)

You can just post beginning of that report; it has info I need :)

[sizzlysaz]

--- Search result list ---
MediaPlex: Tracking cookie (Internet Explorer: Stefan Weber) (Cookie, fixed)


WebTrends live: Tracking cookie (Internet Explorer: Stefan Weber) (Cookie, fixed)


MediaPlex: Tracking cookie (Internet Explorer: Stefan Weber) (Cookie, fixed)


AdRevolver: Tracking cookie (Internet Explorer: Stefan Weber) (Cookie, fixed)


BurstMedia: Tracking cookie (Internet Explorer: Stefan Weber) (Cookie, fixed)


HitBox: Tracking cookie (Internet Explorer: Stefan Weber) (Cookie, fixed)


Right Media: Tracking cookie (Internet Explorer: Stefan Weber) (Cookie, fixed)


BurstMedia: Tracking cookie (Internet Explorer: Stefan Weber) (Cookie, fixed)


Tradedoubler: Tracking cookie (Internet Explorer: Stefan Weber) (Cookie, fixed)


DoubleClick: Tracking cookie (Internet Explorer: Stefan Weber) (Cookie, fixed)


HitBox: Tracking cookie (Internet Explorer: Stefan Weber) (Cookie, fixed)


AdRevolver: Tracking cookie (Internet Explorer: Stefan Weber) (Cookie, fixed)


Adviva: Tracking cookie (Internet Explorer: Stefan Weber) (Cookie, fixed)



--- Spybot - Search & Destroy version: 1.5.2 (build: 20080128) ---

2008-01-28 blindman.exe (1.0.0.7)
2008-01-28 SDDelFile.exe (1.0.2.4)
2008-01-28 SDMain.exe (1.0.0.5)
2007-10-07 SDShred.exe (1.0.1.2)
2008-01-28 SDUpdate.exe (1.0.8.8)
2008-01-28 SDWinSec.exe (1.0.0.11)
2008-01-28 SpybotSD.exe (1.5.2.20)
2008-01-28 TeaTimer.exe (1.5.2.16)
2008-06-04 unins000.exe (51.49.0.0)
2008-01-28 Update.exe (1.4.0.6)
2008-01-28 advcheck.dll (1.5.4.5)
2007-04-02 aports.dll (2.1.0.0)
2007-11-17 DelZip179.dll (1.79.7.4)
2008-01-28 SDFiles.dll (1.5.1.19)
2008-01-28 SDHelper.dll (1.5.0.11)
2008-01-28 Tools.dll (2.1.3.3)
2008-04-16 Includes\Adware.sbi (*)
2008-05-28 Includes\AdwareC.sbi (*)
2008-05-28 Includes\Cookies.sbi (*)
2007-12-26 Includes\Dialer.sbi (*)
2008-05-28 Includes\DialerC.sbi (*)
2008-05-28 Includes\HeavyDuty.sbi (*)
2008-05-28 Includes\Hijackers.sbi (*)
2008-05-28 Includes\HijackersC.sbi (*)
2008-04-30 Includes\Keyloggers.sbi (*)
2008-05-28 Includes\KeyloggersC.sbi (*)
2004-11-29 Includes\LSP.sbi (*)
2008-05-28 Includes\Malware.sbi (*)
2008-05-28 Includes\MalwareC.sbi (*)
2008-03-26 Includes\PUPS.sbi (*)
2008-05-28 Includes\PUPSC.sbi (*)
2008-05-28 Includes\Revision.sbi (*)
2008-01-09 Includes\Security.sbi (*)
2008-05-28 Includes\SecurityC.sbi (*)
2008-04-16 Includes\Spybots.sbi (*)
2008-05-28 Includes\SpybotsC.sbi (*)
2008-04-16 Includes\Spyware.sbi (*)
2008-05-28 Includes\SpywareC.sbi (*)
2007-11-06 Includes\Tracks.uti
2008-05-28 Includes\Trojans.sbi (*)
2008-05-28 Includes\TrojansC.sbi (*)
2008-03-04 Plugins\Chai.dll
2008-03-05 Plugins\Fennel.dll
2008-02-26 Plugins\Mate.dll
2007-12-24 Plugins\TCPIPAddress.dll



--- System information ---
Windows XP (Build: 2600) Service Pack 3 (5.1.2600)
/ .NETFramework / 1.1: Microsoft .NET Framework 1.1 Hotfix (KB928366)
/ .NETFramework / 1.1: Microsoft .NET Framework 1.1 Service Pack 1 (KB867460)
/ MSXML4SP2: FIX: ASP stops responding when calling Response.Redirect to another server using msxml4 sp2
/ MSXML4SP2: Security update for MSXML4 SP2 (KB936181)
/ Step By Step Interactive Training / SP2: Security Update for Step By Step Interactive Training (KB898458)
/ Step By Step Interactive Training / SP2: Security Update for Step By Step Interactive Training (KB923723)
/ Windows / SP1: Microsoft Internationalized Domain Names Mitigation APIs
/ Windows / SP1: Microsoft National Language Support Downlevel APIs
/ Windows Media Format 11 SDK: Hotfix for Windows Media Format 11 SDK (KB929399)
/ Windows Media Player 10: Security Update for Windows Media Player 10 (KB911565)
/ Windows Media Player 10: Security Update for Windows Media Player 10 (KB917734)
/ Windows Media Player 11: Security Update for Windows Media Player 11 (KB936782)
/ Windows Media Player 11: Hotfix for Windows Media Player 11 (KB939683)
/ Windows Media Player 11: Security Update for Windows Media Player 11 (KB954154)
/ Windows Media Player 6.4: Security Update for Windows Media Player 6.4 (KB925398)
/ Windows XP: Security Update for Windows XP (KB923689)
/ Windows XP: Security Update for Windows XP (KB941569)
/ Windows XP / SP0: Security Update for Windows Internet Explorer 7 (KB928090)
/ Windows XP / SP0: Security Update for Windows Internet Explorer 7 (KB929969)
/ Windows XP / SP0: Security Update for Windows Internet Explorer 7 (KB931768)
/ Windows XP / SP0: Security Update for Windows Internet Explorer 7 (KB933566)
/ Windows XP / SP0: Security Update for Windows Internet Explorer 7 (KB937143)
/ Windows XP / SP0: Security Update for Windows Internet Explorer 7 (KB938127)
/ Windows XP / SP0: Security Update for Windows Internet Explorer 7 (KB939653)
/ Windows XP / SP0: Security Update for Windows Internet Explorer 7 (KB942615)
/ Windows XP / SP0: Security Update for Windows Internet Explorer 7 (KB944533)
/ Windows XP / SP0: Hotfix for Windows Internet Explorer 7 (KB947864)
/ Windows XP / SP0: Security Update for Windows Internet Explorer 7 (KB950759)
/ Windows XP / SP0: Security Update for Windows Internet Explorer 7 (KB953838)
/ Windows XP / SP10: Microsoft Compression Client Pack 1.0 for Windows XP
/ Windows XP / SP3: Windows XP Service Pack 3
/ Windows XP / SP4: Security Update for Windows XP (KB938464)
/ Windows XP / SP4: Security Update for Windows XP (KB946648)
/ Windows XP / SP4: Security Update for Windows XP (KB950760)
/ Windows XP / SP4: Security Update for Windows XP (KB950762)
/ Windows XP / SP4: Security Update for Windows XP (KB950974)
/ Windows XP / SP4: Security Update for Windows XP (KB951066)
/ Windows XP / SP4: Update for Windows XP (KB951072-v2)
/ Windows XP / SP4: Security Update for Windows XP (KB951376)
/ Windows XP / SP4: Security Update for Windows XP (KB951376-v2)
/ Windows XP / SP4: Security Update for Windows XP (KB951698)
/ Windows XP / SP4: Security Update for Windows XP (KB951748)
/ Windows XP / SP4: Update for Windows XP (KB951978)
/ Windows XP / SP4: Hotfix for Windows XP (KB952287)
/ Windows XP / SP4: Security Update for Windows XP (KB952954)
/ Windows XP / SP4: Security Update for Windows XP (KB953839)

[Shaba]

Those are tracking cookies.

See here (http://www.spybot.info/en/faq/37.html) how to get rid of them in the future.

Still problems?

[sizzlysaz]

Avast still won't run properly even after re-installation, is that because of the tracking cookies? Excuse my ignorance I just don't really have a clue about this stuff!

Thanks for your help....

[Shaba]

No.

What error message it gives and in which way it doesn't work properly?

[sizzlysaz]

Well, everytime I turn on the computer Windows advises that there is no antivirus running and I the little avast icon doesn't show in the corner. I re-installed it and it worked for a bit until I turned off the computer and turned it on again...Don't know whats happening with it.

[Shaba]

It might be windows bug.

Does it work properly if you scan with it?

[sizzlysaz]

Yeh it seems to

[Shaba]

So then I think that you can ignore it.

Go to control panel - security center and choose that you supervise yourself antivirus.

Did it help?

[Shaba]

Due to the lack of feedback this Topic is closed.

If it has been five days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

If it has been less than five days since your last response and you need the thread re-opened, please send a private message (pm). A valid, working link to the closed topic is required.

Everyone else please begin a New Topic.