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View Full Version : So far so good... Just ONE more!!! coolwwwsearch...


ChicoChico
2008-09-22, 04:41
Good Evening!
First, thanks for many years of a great product with great support. I've used spybot for ever, and recommend it to everyone I talk to about "spyware" prevention.
Anyway, I've been working on a friend's computer that was just chock full of nasties. I've finally gotten it down to one last entry that just won't go away. I've never written in for help before, but here goes...
CoolWWWsearch keeps getting found by SpyBot, but after restarts and safe mode boots, it just won't repair. I've been lurking around, but everything seems to come back to posting two or three logs... here are a couple, first HijackThis, then ComboFix:

---------- HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:27:54 PM, on 9/21/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Netscape Internet Service\ncupdatesvc.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\System32\WLTRAY.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Lin\Desktop\spyware removal\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://www.motown.lmco.com/proxy.pac
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: PBlockHelper Class - {4115122B-85FF-4DD3-9515-F075BEDE5EB5} - C:\PROGRA~1\NETSCA~1\NETSCA~1\pbhelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\System32\WLTRAY.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://www.apollolibrary.com
O15 - Trusted Zone: http://www.apollolibriary.com
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://support.cox.com/sdccommon/download/tgctlcm.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://a1540.g.akamai.net/7/1540/52/20061205/qtinstall.info.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst20040510.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by134fd.bay134.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1127486792944
O16 - DPF: {A82C3A33-5C0E-466C-B020-71585433A7E4} (PhxStudent.OeSetup15) - https://ecampus.wintu.edu/secure/PhxStudent15.CAB
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Netscape Update Service (NCUpdateSvc) - Netscape Communications Corporation - C:\Program Files\Netscape Internet Service\ncupdatesvc.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Performance Manager (svhost) - Unknown owner - C:\WINDOWS\System32\prfsvc.exe (file missing)
O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 7354 bytes

I just realized that I need to rerun ComboFix after my last reboot. I'll go ahead and post this (the HijackThis log), and I'll post the ComboFix log immediately!

Thanks in advance!
ChicoChico
2008-09-22, 04:52
As promised, the ComboFix log for my friends computer. Again, thanks for the help!

ComboFix log:
------
ComboFix 08-09-20.05 - Lin 2008-09-21 21:43:30.3 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.249 [GMT -4:00]
Running from: C:\Documents and Settings\Lin\Desktop\ComboFix.exe
.

((((((((((((((((((((((((( Files Created from 2008-08-22 to 2008-09-22 )))))))))))))))))))))))))))))))
.

2008-09-21 17:55 . 2008-09-21 17:56 <DIR> d-------- C:\Program Files\Malwarebytes' Anti-Malware
2008-09-21 17:55 . 2008-09-21 17:55 <DIR> d-------- C:\Documents and Settings\Lin\Application Data\Malwarebytes
2008-09-21 17:55 . 2008-09-21 17:55 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\Malwarebytes
2008-09-21 17:55 . 2008-09-10 00:04 38,528 --a------ C:\WINDOWS\SYSTEM32\DRIVERS\mbamswissarmy.sys
2008-09-21 17:55 . 2008-09-10 00:03 17,200 --a------ C:\WINDOWS\SYSTEM32\DRIVERS\mbam.sys
2008-09-19 18:34 . 2008-09-21 09:58 <DIR> d-------- C:\Program Files\Spybot - Search & Destroy
2008-09-19 18:34 . 2008-09-19 19:43 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy
2008-09-18 20:50 . 2008-09-18 20:50 <DIR> d-------- C:\WINDOWS\SYSTEM32\scripting
2008-09-18 20:49 . 2008-09-18 20:49 <DIR> d-------- C:\WINDOWS\SYSTEM32\en
2008-09-18 20:49 . 2008-09-18 20:49 <DIR> d-------- C:\WINDOWS\l2schemas
2008-09-17 22:59 . 2008-04-13 20:12 276,992 --------- C:\WINDOWS\SYSTEM32\wmphoto.dll
2008-09-17 22:58 . 2008-04-13 20:12 712,704 --------- C:\WINDOWS\SYSTEM32\windowscodecs.dll
2008-09-17 22:58 . 2008-04-13 20:12 346,112 --------- C:\WINDOWS\SYSTEM32\windowscodecsext.dll
2008-09-17 22:58 . 2008-04-13 20:12 69,120 --------- C:\WINDOWS\SYSTEM32\wlanapi.dll
2008-09-17 22:58 . 2008-04-13 20:12 53,248 --------- C:\WINDOWS\SYSTEM32\tsgqec.dll
2008-09-17 22:58 . 2008-04-13 20:12 50,688 --------- C:\WINDOWS\SYSTEM32\tspkg.dll
2008-09-17 22:57 . 2008-04-13 20:12 412,160 --------- C:\WINDOWS\SYSTEM32\photometadatahandler.dll
2008-09-17 22:57 . 2008-04-13 20:12 291,328 --------- C:\WINDOWS\SYSTEM32\qagentrt.dll
2008-09-17 22:57 . 2008-04-13 20:12 290,304 --------- C:\WINDOWS\SYSTEM32\rhttpaa.dll
2008-09-17 22:57 . 2008-04-13 20:12 150,528 --------- C:\WINDOWS\SYSTEM32\qagent.dll
2008-09-17 22:57 . 2008-04-13 20:12 76,800 --------- C:\WINDOWS\SYSTEM32\qutil.dll
2008-09-17 22:57 . 2008-04-13 20:12 62,464 --------- C:\WINDOWS\SYSTEM32\qcliprov.dll
2008-09-17 22:57 . 2008-04-13 20:12 61,952 --------- C:\WINDOWS\SYSTEM32\rasqec.dll
2008-09-17 22:57 . 2008-04-13 20:12 32,768 --------- C:\WINDOWS\SYSTEM32\setupn.exe
2008-09-17 22:57 . 2008-04-13 14:40 10,240 --------- C:\WINDOWS\SYSTEM32\DRIVERS\sffp_mmc.sys
2008-09-17 22:56 . 2008-04-13 20:12 1,306,624 --------- C:\WINDOWS\SYSTEM32\msxml6.dll
2008-09-17 22:56 . 2008-04-13 20:12 1,306,624 -----c--- C:\WINDOWS\SYSTEM32\DLLCACHE\msxml6.dll
2008-09-17 22:56 . 2008-04-13 20:12 193,024 --------- C:\WINDOWS\SYSTEM32\napmontr.dll
2008-09-17 22:56 . 2008-04-13 20:12 176,640 --------- C:\WINDOWS\SYSTEM32\napstat.exe
2008-09-17 22:56 . 2008-04-13 20:12 155,136 --------- C:\WINDOWS\SYSTEM32\mssha.dll
2008-09-17 22:56 . 2008-04-13 20:12 144,384 --------- C:\WINDOWS\SYSTEM32\onex.dll
2008-09-17 22:56 . 2008-04-13 13:27 79,872 --------- C:\WINDOWS\SYSTEM32\msxml6r.dll
2008-09-17 22:56 . 2008-04-13 13:27 79,872 -----c--- C:\WINDOWS\SYSTEM32\DLLCACHE\msxml6r.dll
2008-09-17 22:56 . 2008-04-13 14:14 76,800 --------- C:\WINDOWS\SYSTEM32\msshavmsg.dll
2008-09-17 22:56 . 2008-04-13 20:12 30,208 --------- C:\WINDOWS\SYSTEM32\napipsec.dll
2008-09-17 22:55 . 2008-04-13 20:11 397,312 --------- C:\WINDOWS\SYSTEM32\mmcex.dll
2008-09-17 22:55 . 2008-04-13 20:11 184,320 --------- C:\WINDOWS\SYSTEM32\microsoft.managementconsole.dll
2008-09-17 22:55 . 2008-04-13 20:11 106,496 --------- C:\WINDOWS\SYSTEM32\mmcfxcommon.dll
2008-09-17 22:55 . 2008-04-13 20:11 37,376 --------- C:\WINDOWS\SYSTEM32\l2gpstore.dll
2008-09-17 22:55 . 2008-04-13 20:12 33,792 --------- C:\WINDOWS\SYSTEM32\mmcperf.exe
2008-09-17 22:54 . 2008-04-13 20:11 61,440 --------- C:\WINDOWS\SYSTEM32\kmsvc.dll
2008-09-17 22:54 . 2008-04-13 20:09 6,144 --------- C:\WINDOWS\SYSTEM32\kbdpash.dll
2008-09-17 22:54 . 2008-04-13 20:09 6,144 --------- C:\WINDOWS\SYSTEM32\kbdnepr.dll
2008-09-17 22:54 . 2008-04-13 20:09 6,144 --------- C:\WINDOWS\SYSTEM32\kbdiultn.dll
2008-09-17 22:54 . 2008-04-13 20:09 6,144 --------- C:\WINDOWS\SYSTEM32\kbdbhc.dll
2008-09-17 22:52 . 2008-04-13 20:11 233,472 --------- C:\WINDOWS\SYSTEM32\azroles.dll
2008-09-17 22:52 . 2008-04-13 20:11 136,192 --------- C:\WINDOWS\SYSTEM32\aaclient.dll
2008-09-17 22:52 . 2008-04-13 20:11 7,168 --------- C:\WINDOWS\SYSTEM32\bitsprx4.dll
2008-08-25 13:53 . 2008-05-01 10:33 331,776 -----c--- C:\WINDOWS\SYSTEM32\DLLCACHE\msadce.dll
2008-08-25 13:51 . 2008-04-11 15:04 691,712 -----c--- C:\WINDOWS\SYSTEM32\DLLCACHE\inetcomm.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-09-22 00:31 --------- d-----w C:\Program Files\Yahoo!
2008-09-22 00:30 --------- d-----w C:\Program Files\Viewpoint
2008-09-22 00:30 --------- d-----w C:\Documents and Settings\Lin\Application Data\Viewpoint
2008-09-22 00:30 --------- d-----w C:\Documents and Settings\All Users\Application Data\Viewpoint
2008-09-22 00:29 --------- d-----w C:\Program Files\Network Associates
2008-09-22 00:26 --------- d-----w C:\Program Files\Common Files\AOL
2008-09-21 13:53 --------- d-----w C:\Program Files\Google
2008-09-21 13:19 --------- d-----w C:\Program Files\Partypoker
2008-09-19 21:50 --------- d-----w C:\Documents and Settings\All Users\Application Data\avg8
2008-09-18 01:39 --------- d-----w C:\Program Files\Java
2008-07-19 02:10 94,920 ----a-w C:\WINDOWS\SYSTEM32\cdm.dll
2008-07-19 02:10 53,448 ----a-w C:\WINDOWS\SYSTEM32\wuauclt.exe
2008-07-19 02:10 45,768 ----a-w C:\WINDOWS\SYSTEM32\wups2.dll
2008-07-19 02:10 36,552 ----a-w C:\WINDOWS\SYSTEM32\wups.dll
2008-07-19 02:09 563,912 ----a-w C:\WINDOWS\SYSTEM32\wuapi.dll
2008-07-19 02:09 325,832 ----a-w C:\WINDOWS\SYSTEM32\wucltui.dll
2008-07-19 02:09 205,000 ----a-w C:\WINDOWS\SYSTEM32\wuweb.dll
2008-07-19 02:09 1,811,656 ----a-w C:\WINDOWS\SYSTEM32\wuaueng.dll
2008-07-19 02:07 270,880 ----a-w C:\WINDOWS\SYSTEM32\mucltui.dll
2008-07-19 02:07 210,976 ----a-w C:\WINDOWS\SYSTEM32\muweb.dll
2008-07-07 20:26 253,952 ----a-w C:\WINDOWS\SYSTEM32\es.dll
2008-06-24 22:12 295,936 ------w C:\WINDOWS\SYSTEM32\wmpeffects.dll
2008-06-24 16:43 74,240 ----a-w C:\WINDOWS\SYSTEM32\mscms.dll
2008-06-23 16:57 826,368 ----a-w C:\WINDOWS\SYSTEM32\wininet.dll
2008-04-14 17:16 48,768 ----a-w C:\Documents and Settings\Lin\Application Data\GDIPFONTCACHEV1.DAT
2004-09-28 01:03 0 --sha-w C:\WINDOWS\SYSTEM32\javaqk.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2008-04-13 15360]
"MSMSGS"="C:\Program Files\Messenger\msmsgs.exe" [2008-04-13 1695232]
"DellSupport"="C:\Program Files\DellSupport\DSAgnt.exe" [2007-03-15 460784]
"DellSupportCenter"="C:\Program Files\Dell Support Center\bin\sprtcmd.exe" [2007-11-15 202544]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SynTPLpr"="C:\Program Files\Synaptics\SynTP\SynTPLpr.exe" [2004-05-13 98304]
"SynTPEnh"="C:\Program Files\Synaptics\SynTP\SynTPEnh.exe" [2004-05-14 536576]
"Broadcom Wireless Manager UI"="C:\WINDOWS\System32\WLTRAY.exe" [2005-12-19 1347584]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe" [2008-06-10 144784]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [2007-10-19 286720]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [2007-11-02 267048]
"dscactivate"="C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe" [2007-11-15 16384]
"Adobe Photo Downloader"="C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe" [2007-03-09 63712]
"Adobe Reader Speed Launcher"="C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-01-11 39792]
"DellSupportCenter"="C:\Program Files\Dell Support Center\bin\sprtcmd.exe" [2007-11-15 202544]
"SpybotSnD"="C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" [2008-07-07 4891472]
"BCMSMMSG"="BCMSMMSG.exe" [2003-08-29 C:\WINDOWS\BCMSMMSG.exe]
"ATIModeChange"="Ati2mdxx.exe" [2002-08-28 C:\WINDOWS\SYSTEM32\Ati2mdxx.exe]

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"C:\\Program Files\\Nortel Networks\\Extranet.exe"=
"C:\\Program Files\\AIM\\aim.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"C:\\Program Files\\iTunes\\iTunes.exe"=

R3 Eacfilt;Eacfilt Miniport;C:\WINDOWS\system32\DRIVERS\eacfilt.sys [2005-04-04 11113]
R3 IPSECSHM;Nortel IPSECSHM Adapter;C:\WINDOWS\system32\DRIVERS\ipsecw2k.sys [2005-04-04 149952]
S2 svhost;Performance Manager;C:\WINDOWS\System32\prfsvc.exe [ ]
S3 IPSECEXT;Nortel Extranet Access Protocol;C:\WINDOWS\system32\DRIVERS\ipsecw2k.sys [2005-04-04 149952]
.
Contents of the 'Scheduled Tasks' folder
.
.
------- Supplementary Scan -------
.
R0 -: HKCU-Main,Start Page = hxxp://www.google.com/
R0 -: HKCU-Main,SearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
R1 -: HKCU-Internet Connection Wizard,ShellNext = hxxp://www.dell4me.com/myway
R1 -: HKCU-SearchURL,(Default) = hxxp://www.google.com/search?q=%s

O16 -: {A82C3A33-5C0E-466C-B020-71585433A7E4} - hxxps://ecampus.wintu.edu/secure/PhxStudent15.CAB
C:\WINDOWS\Downloaded Program Files\PhxStudent15.INF
C:\WINDOWS\Downloaded Program Files\PhxStudent15.ocx
.

**************************************************************************

catchme 0.3.1361 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-09-21 21:45:58
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2008-09-21 21:47:42
ComboFix-quarantined-files.txt 2008-09-22 01:47:14
ComboFix2.txt 2008-09-22 01:20:22
ComboFix3.txt 2008-09-22 01:03:12

Pre-Run: 22,762,901,504 bytes free
Post-Run: 22,750,523,392 bytes free

151 --- E O F --- 2008-09-19 21:56:11


Thanks!
-------------------------------------

Do NOT run 'FIXES' before helpers have analyzed HJT log (http://forums.spybot.info/showthread.php?t=16806 )
Blade81
2008-09-26, 09:42
Hi

What antivirus program the system is using?


Delete old copy of ComboFix.exe and get the latest one from one of following links to your desktop before continuing:
http://download.bleepingcomputer.com/sUBs/ComboFix.exe
http://www.forospyware.com/sUBs/ComboFix.exe
http://subs.geekstogo.com/ComboFix.exe


Uninstall old Adobe Reader and get the latest one here (http://www.filehippo.com/download_adobe_reader/) or get Foxit Reader here (http://www.foxitsoftware.com/pdf/reader_2/down_reader.htm).


Open notepad and copy/paste the text in the quotebox below into it:



Driver::
svhost

File::
C:\WINDOWS\System32\prfsvc.exe



Save this as
CFScript

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine. This tool is not a toy and not for everyday use.

http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif

Refering to the picture above, drag CFScript into ComboFix.exe
Then post the resultant log.


Combofix should never take more that 20 minutes including the reboot if malware is detected.
If it does, open Task Manager then Processes tab (press ctrl, alt and del at the same time) and end any processes of findstr, find, sed or swreg, then combofix should continue.
If that happened we want to know, and also what process you had to end.


Download ATF (Atribune Temp File) Cleaner© by Atribune (http://www.atribune.org/ccount/click.php?id=1) to your desktop.

Double-click ATF Cleaner.exe to open it

Under Main choose:
Windows Temp
Current User Temp
All Users Temp
Cookies
Temporary Internet Files
Prefetch
Java Cache
*The other boxes are optional*
Then click the Empty Selected button.

If you use Firefox:
Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

If you use Opera:
Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

Click Exit on the Main menu to close the program.


Please run an online scan with Kaspersky Online Scanner (http://www.kaspersky.com/virusscanner) as instructed in the screenshot here (http://i275.photobucket.com/albums/jj285/Bleeping/KAS/KAS9.gif).


Post back its report, a fresh hjt log and above meantioned ComboFix resultant log.
ChicoChico
2008-09-27, 04:12
The computer WAS using McAfee or something. I removed it trying to zero out the system and make sure that it didn't interfere with the spyware removal process. I have Symantec that I can put on any time you tell me to! I've only been coming to this website on the computer... trying not to expose it to anything!

Here are the logs from ComboFix, HJT, and Kaspersky

---------------

ComboFix:
ComboFix 08-09-26.01 - Lin 2008-09-26 18:08:27.4 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.244 [GMT -4:00]
Running from: C:\Documents and Settings\Lin\Desktop\ComboFix.exe
Command switches used :: C:\Documents and Settings\Lin\Desktop\CFScript.txt
* Created a new restore point

FILE ::
C:\WINDOWS\System32\prfsvc.exe
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Legacy_SVHOST
-------\Service_svhost


((((((((((((((((((((((((( Files Created from 2008-08-26 to 2008-09-26 )))))))))))))))))))))))))))))))
.

2008-09-21 17:55 . 2008-09-21 17:56 <DIR> d-------- C:\Program Files\Malwarebytes' Anti-Malware
2008-09-21 17:55 . 2008-09-21 17:55 <DIR> d-------- C:\Documents and Settings\Lin\Application Data\Malwarebytes
2008-09-21 17:55 . 2008-09-21 17:55 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\Malwarebytes
2008-09-21 17:55 . 2008-09-10 00:04 38,528 --a------ C:\WINDOWS\SYSTEM32\DRIVERS\mbamswissarmy.sys
2008-09-21 17:55 . 2008-09-10 00:03 17,200 --a------ C:\WINDOWS\SYSTEM32\DRIVERS\mbam.sys
2008-09-19 18:34 . 2008-09-21 09:58 <DIR> d-------- C:\Program Files\Spybot - Search & Destroy
2008-09-19 18:34 . 2008-09-19 19:43 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy
2008-09-18 20:50 . 2008-09-18 20:50 <DIR> d-------- C:\WINDOWS\SYSTEM32\scripting
2008-09-18 20:49 . 2008-09-18 20:49 <DIR> d-------- C:\WINDOWS\SYSTEM32\en
2008-09-18 20:49 . 2008-09-18 20:49 <DIR> d-------- C:\WINDOWS\l2schemas
2008-09-17 22:59 . 2008-04-13 20:12 276,992 --------- C:\WINDOWS\SYSTEM32\wmphoto.dll
2008-09-17 22:58 . 2008-04-13 20:12 712,704 --------- C:\WINDOWS\SYSTEM32\windowscodecs.dll
2008-09-17 22:58 . 2008-04-13 20:12 346,112 --------- C:\WINDOWS\SYSTEM32\windowscodecsext.dll
2008-09-17 22:58 . 2008-04-13 20:12 69,120 --------- C:\WINDOWS\SYSTEM32\wlanapi.dll
2008-09-17 22:58 . 2008-04-13 20:12 53,248 --------- C:\WINDOWS\SYSTEM32\tsgqec.dll
2008-09-17 22:58 . 2008-04-13 20:12 50,688 --------- C:\WINDOWS\SYSTEM32\tspkg.dll
2008-09-17 22:57 . 2008-04-13 20:12 412,160 --------- C:\WINDOWS\SYSTEM32\photometadatahandler.dll
2008-09-17 22:57 . 2008-04-13 20:12 291,328 --------- C:\WINDOWS\SYSTEM32\qagentrt.dll
2008-09-17 22:57 . 2008-04-13 20:12 290,304 --------- C:\WINDOWS\SYSTEM32\rhttpaa.dll
2008-09-17 22:57 . 2008-04-13 20:12 150,528 --------- C:\WINDOWS\SYSTEM32\qagent.dll
2008-09-17 22:57 . 2008-04-13 20:12 76,800 --------- C:\WINDOWS\SYSTEM32\qutil.dll
2008-09-17 22:57 . 2008-04-13 20:12 62,464 --------- C:\WINDOWS\SYSTEM32\qcliprov.dll
2008-09-17 22:57 . 2008-04-13 20:12 61,952 --------- C:\WINDOWS\SYSTEM32\rasqec.dll
2008-09-17 22:57 . 2008-04-13 20:12 32,768 --------- C:\WINDOWS\SYSTEM32\setupn.exe
2008-09-17 22:57 . 2008-04-13 14:40 10,240 --------- C:\WINDOWS\SYSTEM32\DRIVERS\sffp_mmc.sys
2008-09-17 22:56 . 2008-04-13 20:12 1,306,624 --------- C:\WINDOWS\SYSTEM32\msxml6.dll
2008-09-17 22:56 . 2008-04-13 20:12 1,306,624 -----c--- C:\WINDOWS\SYSTEM32\DLLCACHE\msxml6.dll
2008-09-17 22:56 . 2008-04-13 20:12 193,024 --------- C:\WINDOWS\SYSTEM32\napmontr.dll
2008-09-17 22:56 . 2008-04-13 20:12 176,640 --------- C:\WINDOWS\SYSTEM32\napstat.exe
2008-09-17 22:56 . 2008-04-13 20:12 155,136 --------- C:\WINDOWS\SYSTEM32\mssha.dll
2008-09-17 22:56 . 2008-04-13 20:12 144,384 --------- C:\WINDOWS\SYSTEM32\onex.dll
2008-09-17 22:56 . 2008-04-13 13:27 79,872 --------- C:\WINDOWS\SYSTEM32\msxml6r.dll
2008-09-17 22:56 . 2008-04-13 13:27 79,872 -----c--- C:\WINDOWS\SYSTEM32\DLLCACHE\msxml6r.dll
2008-09-17 22:56 . 2008-04-13 14:14 76,800 --------- C:\WINDOWS\SYSTEM32\msshavmsg.dll
2008-09-17 22:56 . 2008-04-13 20:12 30,208 --------- C:\WINDOWS\SYSTEM32\napipsec.dll
2008-09-17 22:55 . 2008-04-13 20:11 397,312 --------- C:\WINDOWS\SYSTEM32\mmcex.dll
2008-09-17 22:55 . 2008-04-13 20:11 184,320 --------- C:\WINDOWS\SYSTEM32\microsoft.managementconsole.dll
2008-09-17 22:55 . 2008-04-13 20:11 106,496 --------- C:\WINDOWS\SYSTEM32\mmcfxcommon.dll
2008-09-17 22:55 . 2008-04-13 20:11 37,376 --------- C:\WINDOWS\SYSTEM32\l2gpstore.dll
2008-09-17 22:55 . 2008-04-13 20:12 33,792 --------- C:\WINDOWS\SYSTEM32\mmcperf.exe
2008-09-17 22:54 . 2008-04-13 20:11 61,440 --------- C:\WINDOWS\SYSTEM32\kmsvc.dll
2008-09-17 22:54 . 2008-04-13 20:09 6,144 --------- C:\WINDOWS\SYSTEM32\kbdpash.dll
2008-09-17 22:54 . 2008-04-13 20:09 6,144 --------- C:\WINDOWS\SYSTEM32\kbdnepr.dll
2008-09-17 22:54 . 2008-04-13 20:09 6,144 --------- C:\WINDOWS\SYSTEM32\kbdiultn.dll
2008-09-17 22:54 . 2008-04-13 20:09 6,144 --------- C:\WINDOWS\SYSTEM32\kbdbhc.dll
2008-09-17 22:52 . 2008-04-13 20:11 233,472 --------- C:\WINDOWS\SYSTEM32\azroles.dll
2008-09-17 22:52 . 2008-04-13 20:11 136,192 --------- C:\WINDOWS\SYSTEM32\aaclient.dll
2008-09-17 22:52 . 2008-04-13 20:11 7,168 --------- C:\WINDOWS\SYSTEM32\bitsprx4.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-09-26 22:04 --------- d-----w C:\Program Files\Common Files\Adobe
2008-09-22 00:31 --------- d-----w C:\Program Files\Yahoo!
2008-09-22 00:30 --------- d-----w C:\Program Files\Viewpoint
2008-09-22 00:30 --------- d-----w C:\Documents and Settings\Lin\Application Data\Viewpoint
2008-09-22 00:30 --------- d-----w C:\Documents and Settings\All Users\Application Data\Viewpoint
2008-09-22 00:29 --------- d-----w C:\Program Files\Network Associates
2008-09-22 00:26 --------- d-----w C:\Program Files\Common Files\AOL
2008-09-21 13:53 --------- d-----w C:\Program Files\Google
2008-09-21 13:19 --------- d-----w C:\Program Files\Partypoker
2008-09-19 21:50 --------- d-----w C:\Documents and Settings\All Users\Application Data\avg8
2008-09-18 01:39 --------- d-----w C:\Program Files\Java
2008-04-14 17:16 48,768 ----a-w C:\Documents and Settings\Lin\Application Data\GDIPFONTCACHEV1.DAT
2004-09-28 01:03 0 --sha-w C:\WINDOWS\SYSTEM32\javaqk.dll
.

((((((((((((((((((((((((((((( snapshot@2008-09-21_21.02.29.69 )))))))))))))))))))))))))))))))))))))))))
.
+ 2005-10-21 00:02:28 163,328 ----a-w C:\WINDOWS\erdnt\subs\ERDNT.EXE
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2008-04-13 15360]
"MSMSGS"="C:\Program Files\Messenger\msmsgs.exe" [2008-04-13 1695232]
"DellSupport"="C:\Program Files\DellSupport\DSAgnt.exe" [2007-03-15 460784]
"DellSupportCenter"="C:\Program Files\Dell Support Center\bin\sprtcmd.exe" [2007-11-15 202544]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SynTPLpr"="C:\Program Files\Synaptics\SynTP\SynTPLpr.exe" [2004-05-13 98304]
"SynTPEnh"="C:\Program Files\Synaptics\SynTP\SynTPEnh.exe" [2004-05-14 536576]
"Broadcom Wireless Manager UI"="C:\WINDOWS\System32\WLTRAY.exe" [2005-12-19 1347584]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe" [2008-06-10 144784]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [2007-10-19 286720]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [2007-11-02 267048]
"dscactivate"="C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe" [2007-11-15 16384]
"Adobe Photo Downloader"="C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe" [2007-03-09 63712]
"DellSupportCenter"="C:\Program Files\Dell Support Center\bin\sprtcmd.exe" [2007-11-15 202544]
"SpybotSnD"="C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" [2008-07-07 4891472]
"BCMSMMSG"="BCMSMMSG.exe" [2003-08-29 C:\WINDOWS\BCMSMMSG.exe]
"ATIModeChange"="Ati2mdxx.exe" [2002-08-28 C:\WINDOWS\SYSTEM32\Ati2mdxx.exe]

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"C:\\Program Files\\Nortel Networks\\Extranet.exe"=
"C:\\Program Files\\AIM\\aim.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"C:\\Program Files\\iTunes\\iTunes.exe"=

R3 Eacfilt;Eacfilt Miniport;C:\WINDOWS\system32\DRIVERS\eacfilt.sys [2005-04-04 11113]
R3 IPSECSHM;Nortel IPSECSHM Adapter;C:\WINDOWS\system32\DRIVERS\ipsecw2k.sys [2005-04-04 149952]
S3 IPSECEXT;Nortel Extranet Access Protocol;C:\WINDOWS\system32\DRIVERS\ipsecw2k.sys [2005-04-04 149952]
.
Contents of the 'Scheduled Tasks' folder
.

**************************************************************************

catchme 0.3.1361 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-09-26 18:13:20
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
------------------------ Other Running Processes ------------------------
.
C:\WINDOWS\SYSTEM32\ati2evxx.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Netscape Internet Service\ncupdatesvc.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\SYSTEM32\WLTRYSVC.EXE
C:\WINDOWS\SYSTEM32\BCMWLTRY.EXE
C:\WINDOWS\SYSTEM32\wscntfy.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\ComboFix\pv.cfexe
.
**************************************************************************
.
Completion time: 2008-09-26 18:17:43 - machine was rebooted
ComboFix-quarantined-files.txt 2008-09-26 22:17:37
ComboFix2.txt 2008-09-22 01:47:43
ComboFix3.txt 2008-09-22 01:20:22
ComboFix4.txt 2008-09-22 01:03:12

Pre-Run: 22,789,812,224 bytes free
Post-Run: 22,688,182,272 bytes free

154 --- E O F --- 2008-09-19 21:56:11

-------------------------
HJT

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:52:41 PM, on 9/26/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Netscape Internet Service\ncupdatesvc.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\System32\WLTRAY.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\explorer.exe
C:\Documents and Settings\Lin\Desktop\spyware removal\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://www.motown.lmco.com/proxy.pac
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: PBlockHelper Class - {4115122B-85FF-4DD3-9515-F075BEDE5EB5} - C:\PROGRA~1\NETSCA~1\NETSCA~1\pbhelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\System32\WLTRAY.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://www.apollolibrary.com
O15 - Trusted Zone: http://www.apollolibriary.com
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://support.cox.com/sdccommon/download/tgctlcm.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://a1540.g.akamai.net/7/1540/52/20061205/qtinstall.info.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst20040510.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by134fd.bay134.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1127486792944
O16 - DPF: {A82C3A33-5C0E-466C-B020-71585433A7E4} (PhxStudent.OeSetup15) - https://ecampus.wintu.edu/secure/PhxStudent15.CAB
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Netscape Update Service (NCUpdateSvc) - Netscape Communications Corporation - C:\Program Files\Netscape Internet Service\ncupdatesvc.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 6820 bytes

----------------------------
Kaspersky

KASPERSKY ONLINE SCANNER 7 REPORTKASPERSKY ONLINE SCANNER 7 REPORT
Friday, September 26, 2008
Operating System: Microsoft Windows XP Home Edition Service Pack 3 (build
2600)
Kaspersky Online Scanner 7 version: 7.0.25.0
Program database last update: Friday, September 26, 2008 22:02:08
Records in database: 1264151


Scan settings
Scan using the following databaseextended
Scan archivesyes
Scan mail databasesyes

Scan areaMy Computer
C:\
D:\

Scan statistics
Files scanned73990
Threat name1
Infected objects31
Suspicious objects0
Duration of the scan01:28:06

File nameThreat nameThreats count
C:\QUARANTINE\doit[1].exe.VirInfected: Exploit.HTML.Mht1

C:\QUARANTINE\doit[1].exe.Vir.0Infected: Exploit.HTML.Mht1

C:\QUARANTINE\doit[1].exe.Vir.1Infected: Exploit.HTML.Mht1

C:\QUARANTINE\doit[1].exe.Vir.2Infected: Exploit.HTML.Mht1

C:\QUARANTINE\doit[1].exe.Vir.3Infected: Exploit.HTML.Mht1

C:\QUARANTINE\doit[1].exe.Vir.4Infected: Exploit.HTML.Mht1

C:\QUARANTINE\doit[2].exe.VirInfected: Exploit.HTML.Mht1

C:\QUARANTINE\doit[2].exe.Vir.0Infected: Exploit.HTML.Mht1

C:\QUARANTINE\doit[2].exe.Vir.1Infected: Exploit.HTML.Mht1

C:\QUARANTINE\doit[2].exe.Vir.2Infected: Exploit.HTML.Mht1

C:\QUARANTINE\doit[3].exe.VirInfected: Exploit.HTML.Mht1

C:\QUARANTINE\doit[3].exe.Vir.0Infected: Exploit.HTML.Mht1

C:\QUARANTINE\doit[3].exe.Vir.1Infected: Exploit.HTML.Mht1

C:\QUARANTINE\doit[3].exe.Vir.2Infected: Exploit.HTML.Mht1

C:\QUARANTINE\doit[4].exe.VirInfected: Exploit.HTML.Mht1

C:\QUARANTINE\doit[4].exe.Vir.0Infected: Exploit.HTML.Mht1

C:\QUARANTINE\doit[4].exe.Vir.1Infected: Exploit.HTML.Mht1

C:\QUARANTINE\doit[4].exe.Vir.2Infected: Exploit.HTML.Mht1

C:\QUARANTINE\doit[5].exe.VirInfected: Exploit.HTML.Mht1

C:\QUARANTINE\doit[5].exe.Vir.0Infected: Exploit.HTML.Mht1

C:\QUARANTINE\doit[5].exe.Vir.1Infected: Exploit.HTML.Mht1

C:\QUARANTINE\doit[5].exe.Vir.2Infected: Exploit.HTML.Mht1

C:\QUARANTINE\doit[6].exe.VirInfected: Exploit.HTML.Mht1

C:\QUARANTINE\doit[6].exe.Vir.0Infected: Exploit.HTML.Mht1

C:\QUARANTINE\doit[6].exe.Vir.1Infected: Exploit.HTML.Mht1

C:\QUARANTINE\doit[6].exe.Vir.2Infected: Exploit.HTML.Mht1

C:\QUARANTINE\doit[7].exe.VirInfected: Exploit.HTML.Mht1

C:\QUARANTINE\doit[7].exe.Vir.0Infected: Exploit.HTML.Mht1

C:\QUARANTINE\doit[7].exe.Vir.1Infected: Exploit.HTML.Mht1

C:\QUARANTINE\doit[8].exe.VirInfected: Exploit.HTML.Mht1

C:\QUARANTINE\stats[1].php.VirInfected: Exploit.HTML.Mht1

The selected area was scanned.


---------------------------
Again, thanks so much for the help!!!

John
Blade81
2008-09-27, 14:06
Hi John,


Fix this leftover entry with hjt (start hjt, do a system scan, check the entry and having all browser windows closed click fix checked -button):
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)



Delete files in C:\QUARANTINE folder.


Delete also C:\WINDOWS\SYSTEM32\javaqk.dll file and C:\Documents and Settings\All Users\Application Data\avg8 leftover folder.


Well congrats, it appears your system is all clean Are you still noticing any problems? If not, it's time to secure your system to prevent against further intrusions.


THESE STEPS ARE VERY IMPORTANT

Let's reset system restore
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.
NOTE: only do this ONCE,NOT on a regular basis




Now lets uninstall ComboFix:

Click START then RUN
Now type Combofix /u in the runbox and click OK



UPDATING WINDOWS AND INTERNET EXPLORER

IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site (http://windowsupdate.microsoft.com/) to get the critical updates.

If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.


Make your Internet Explorer more secure

This can be done by following these simple instructions:
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.



The following are recommended third party programs that are designed to keep your computer clean. A link as well as a brief description is included with each item.

Download SpywareBlaster
Spyware blaster is a program that stops known malicious activex controls from installing on your computer. It works by changing settings in your registry. It makes
kill bits
in the registry, so that certain activex controls can't install.
If you don't know what activex controls are, see here (http://www.webopedia.com/TERM/A/ActiveX_control.html)
You can download SpywareBlaster here here (http://majorgeeks.com/downloadget.php?id=2859&file=11&evp=61b0e8ad41924a03c37615f4682b4cef)
SpywareBlaster tutorial (http://www.bleepingcomputer.com/forums/tutorial49.html)

hosts file:
Every version of windows has a hosts file as part of them. In a very basic sense, they are used to locate webpages. We can customize a hosts file so that it blocks certain webpages. However, it can slow down certain computers. This is why using a hosts file is optional!!
Download it here (http://www.mvps.org/winhelp2002/hosts.htm). Make sure you read the instructions on how to install the hosts file. There is a good tutorial here (http://www.bleepingcomputer.com/forums/tutorial51.html)
If you decide to download the hosts file, the slowdown problems can usually be avoided by following these steps:
Click the start button (at the lower left hand corner of your screen) Click run In the dialog box, type services.msc hit enter, then locate dns client Highlight it, then double-click it. On the dropdown box, change the setting from automatic to manual. Click ok



Get Anti Virus Software and keep it updated - Most AVs will update automatically, but if not I would recommend making updating the AV the first job every time the PC is connected to the internet. An AV that is using defs that are seven days old is not going to be much protection. If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out. See here (http://www.freebyte.com/antivirus/#scanners) to choose one

Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. For more info, check this (http://www.bleepingcomputer.com/forums/tutorial60.html) webpage out.
See here (http://www.freebyte.com/antivirus/#firewalls) to choose one



Just a final reminder for you. I am trying to stress these two points.
UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
Make sure all of your security programs are up to date.
Run the spybot and adaware regularly. (Once or twice a week minimum.)
Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.



Once again, please post and tell me how things are going with your system... problems etc.

Have a great day,
Blade :cool:
ChicoChico
2008-10-01, 01:06
First, thanks so much for all the help thusfar. I know that the computer is doing so much better now! But... I just ran a Spybot scan and it still came up with CoolWWWsearch. I tried to fix it, but it does the same thing... can't fix, try on reboot, etc...

I thought that we had it licked! Ah well... we'll get it. Here is the most recent HJT log, just in case.

Again, thanks so much for the help!

John

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:02:13 PM, on 9/30/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Netscape Internet Service\ncupdatesvc.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\System32\WLTRAY.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Lin\Desktop\spyware removal\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://www.motown.lmco.com/proxy.pac
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: PBlockHelper Class - {4115122B-85FF-4DD3-9515-F075BEDE5EB5} - C:\PROGRA~1\NETSCA~1\NETSCA~1\pbhelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\System32\WLTRAY.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://www.apollolibrary.com
O15 - Trusted Zone: http://www.apollolibriary.com
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://support.cox.com/sdccommon/download/tgctlcm.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://a1540.g.akamai.net/7/1540/52/20061205/qtinstall.info.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst20040510.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by134fd.bay134.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1127486792944
O16 - DPF: {A82C3A33-5C0E-466C-B020-71585433A7E4} (PhxStudent.OeSetup15) - https://ecampus.wintu.edu/secure/PhxStudent15.CAB
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://crucial.com/controls/cpcScanner.cab
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Netscape Update Service (NCUpdateSvc) - Netscape Communications Corporation - C:\Program Files\Netscape Internet Service\ncupdatesvc.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 8416 bytes
Blade81
2008-10-01, 07:28
Hi

Could you post Spybot log?
ChicoChico
2008-10-02, 05:03
Hi! Thanks again for the work so far! Here is the spybot results log. I just ran it:

------------------------------------

Hint of the Day: Click the bar at the right of this to see more information! ()


CoolWWWSearch: [SBI $A0C36E2D] Program directory (Directory, nothing done)
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\


--- Spybot - Search & Destroy version: 1.6.0 (build: 20080707) ---

2008-07-07 blindman.exe (1.0.0.8)
2008-07-07 SDMain.exe (1.0.0.6)
2008-07-07 SDShred.exe (1.0.2.3)
2008-07-07 SDUpdate.exe (1.6.0.8)
2008-07-07 SDWinSec.exe (1.0.0.12)
2008-07-07 SpybotSD.exe (1.6.0.30)
2008-09-16 TeaTimer.exe (1.6.3.25)
2008-09-19 unins000.exe (51.49.0.0)
2008-07-07 Update.exe (1.6.0.7)
2008-07-07 advcheck.dll (1.6.1.12)
2007-04-02 aports.dll (2.1.0.0)
2008-06-14 DelZip179.dll (1.79.11.1)
2008-07-07 SDHelper.dll (1.6.0.12)
2008-06-19 sqlite3.dll
2008-07-07 Tools.dll (2.1.5.7)
2008-09-02 Includes\Adware.sbi (*)
2008-09-09 Includes\AdwareC.sbi (*)
2008-06-03 Includes\Cookies.sbi (*)
2008-09-02 Includes\Dialer.sbi (*)
2008-09-09 Includes\DialerC.sbi (*)
2008-07-23 Includes\HeavyDuty.sbi (*)
2008-09-02 Includes\Hijackers.sbi (*)
2008-09-02 Includes\HijackersC.sbi (*)
2008-09-09 Includes\Keyloggers.sbi (*)
2008-09-30 Includes\KeyloggersC.sbi (*)
2004-11-29 Includes\LSP.sbi (*)
2008-09-09 Includes\Malware.sbi (*)
2008-09-30 Includes\MalwareC.sbi (*)
2008-09-02 Includes\PUPS.sbi (*)
2008-09-11 Includes\PUPSC.sbi (*)
2007-11-07 Includes\Revision.sbi (*)
2008-06-18 Includes\Security.sbi (*)
2008-09-30 Includes\SecurityC.sbi (*)
2008-06-03 Includes\Spybots.sbi (*)
2008-06-03 Includes\SpybotsC.sbi (*)
2008-09-09 Includes\Spyware.sbi (*)
2008-09-23 Includes\SpywareC.sbi (*)
2008-06-03 Includes\Tracks.uti
2008-09-30 Includes\Trojans.sbi (*)
2008-09-30 Includes\TrojansC.sbi (*)
2008-03-04 Plugins\Chai.dll
2008-03-05 Plugins\Fennel.dll
2008-02-26 Plugins\Mate.dll
2007-12-24 Plugins\TCPIPAddress.dll
----------------------------

Hopefully you can get something from it... I tried clearing out the temp folder manually that it refers to, but that didn't seem to phase it. Keeping my fingers crossed!

-John
Blade81
2008-10-02, 07:58
Hi

Let's try this.

Please download the OTMoveIt2 by OldTimer (http://download.bleepingcomputer.com/oldtimer/OTMoveIt2.exe).

Save it to your desktop.
Please double-click OTMoveIt2.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
Copy the lines in the codebox below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):



C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT


Return to OTMoveIt2, right click in the
Paste Standard List of Files/Folders to Move
window (under the light blue bar) and choose Paste.

Click the red Moveit! button.
Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
Close OTMoveIt2

Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTMoveIt\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.
ChicoChico
2008-10-03, 05:55
Wow, I couldn't even see the folder, but evidently that program "moved" it! Here is the result log:

C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\shop4pay2 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\klite moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\index-messk moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-xxcoll moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-winkll moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-viext moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-ufc3 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-sssshem moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-spyr moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-scff moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-pvs moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-pers2 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-noadw moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-nneeww moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-nad moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-mdat moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-ltc moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-ifriends-3 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-ifriends-2 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-ifcc5 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-ifcc1 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-if8 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-if6 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-if5 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-if17 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-if16 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-if15 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-i14 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-humeupcol moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-hgh moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-gd8 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-fsbohelp moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-fml moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-fmat moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-finl2 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-fiml3 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-fbl moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-fbbw moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-fami2 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-evel2 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-eebbonny moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-bresuc moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-autobargainsss moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-als5 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-als4 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-als3 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-als1 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-adrem moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-1000sgd1 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-1000sgd-5 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-1000sgd-4 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-1000sgd-3 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-1000sgd-2 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\images-1000gd4 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\1000gd-5 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\1000gd-4 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\1000gd-3 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\1000gd-2 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT\1000gd-1 moved successfully.
C:\Documents and Settings\Lin\Local Settings\Temporary Internet Files\MSFT moved successfully.

OTMoveIt2 by OldTimer - Version 1.0.4.3 log created on 10022008_225302


---------------------------

Again, thanks for all the help!

John
Blade81
2008-10-03, 10:20
Looks good. Does Spybot still detect CoolWWWSearch? If not, follow the instructions below:


Double-click OTMoveIt2.exe.
Click the CleanUp! button.
Select Yes when the
Begin cleanup Process?
prompt appears.
If you are prompted to Reboot during the cleanup, select Yes.
The tool will delete itself once it finishes, if not delete it by yourself.


Note: If you receive a warning from your firewall or other security programs regarding OTMoveIt attempting to contact the internet, please allow it to do so.
ChicoChico
2008-10-03, 23:39
Wow! Finally got a clean scan with Spybot! The computer should be much better protected now. Thank you so much for your help. I CERTAINLY couldn't have done it without you!

My friend won't know that this is the same computer! It's so much better!

Thanks again!

:present:
Blade81
2008-10-04, 00:09
Since this issue appears to be resolved ... this Topic has been closed. Glad I could help. :)

Note:If it has been five days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

If it has been less than five days since your last response and you need the thread re-opened, please send me or MOD a private message (pm). A valid, working link to the closed topic is required.