need help with mother in laws laptop

[muffun]

hi there, i would be very grateful of any help that you can offer.this laptop is runnin very slow and have removed 3 viruses. when i run avira anti virus it found another and im sure there are more hidden somewhere. here is my hjt log and hope it helps.
thanks in advance any help is appreciated

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:56:48, on 15/10/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16711)
Boot mode: Normal

Running processes:
C:\Windows\System32\smss.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\winlogon.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\PC Tools Firewall Plus\FWService.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\svchost.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\BigFix\bigfix.exe
C:\Program Files\SiteAdvisor\6253\SiteAdv.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\ThreatFire\TFTray.exe
C:\Program Files\PC Tools Firewall Plus\FirewallGUI.exe
C:\Program Files\Sony Ericsson\Sony Ericsson PC Suite\SEPCSuite.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\SigmaTel\C-Major Audio\WDM\STacSV.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Windows\system32\svchost.exe
C:\Program Files\ThreatFire\TFService.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\lpremove.exe
C:\Windows\system32\RacAgent.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\wbem\wmiprvse.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.gateway.com/g/startpage.html?Ch=Retail&Br=GTW&Loc=ENG_GB&Sys=PTB&M=ML6226B
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.com/g/startpage.html?Ch=Retail&Br=GTW&Loc=ENG_GB&Sys=PTB&M=ML6226B
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.gateway.com/g/sidepanel.html?Ch=Retail&Br=GTW&Loc=ENG_GB&Sys=PTB&M=ML6226B
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\6253\SiteAdv.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\google\BAE.dll
O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\6253\SiteAdv.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [SMSERIAL] C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"
O4 - HKLM\..\Run: [BigFix] c:\program files\Bigfix\bigfix.exe /atstartup
O4 - HKLM\..\Run: [SiteAdvisor] C:\Program Files\SiteAdvisor\6253\SiteAdv.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [ThreatFire] C:\Program Files\ThreatFire\TFTray.exe
O4 - HKLM\..\Run: [00PCTFW] "C:\Program Files\PC Tools Firewall Plus\FirewallGUI.exe" -s
O4 - HKCU\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
O4 - HKCU\..\Run: [Sony Ericsson PC Suite] "C:\Program Files\Sony Ericsson\Sony Ericsson PC Suite\SEPCSuite.exe" /systray /nologon
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~2.0_0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~2.0_0\bin\ssv.dll
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O13 - Gopher Prefix:
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: Avira AntiVir Personal - Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Personal - Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktopManager.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: PC Tools Firewall Plus (PCToolsFirewallPlus) - PC Tools - C:\Program Files\PC Tools Firewall Plus\FWService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\Program Files\SigmaTel\C-Major Audio\WDM\STacSV.exe
O23 - Service: ThreatFire - PC Tools - C:\Program Files\ThreatFire\TFService.exe

--
End of file - 10126 bytes

[Blade81]

Hi

Uninstall old Adobe Reader and get the latest one here (http://www.filehippo.com/download_adobe_reader/) or get Foxit Reader here (http://www.foxitsoftware.com/pdf/reader_2/down_reader.htm).


Download ATF (Atribune Temp File) Cleaner© by Atribune (http://www.atribune.org/ccount/click.php?id=1) to your desktop.

Double-click ATF Cleaner.exe to open it

Under Main choose:
Windows Temp
Current User Temp
All Users Temp
Cookies
Temporary Internet Files
Java Cache
*The other boxes are optional*
Then click the Empty Selected button.

If you use Firefox:
Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

If you use Opera:
Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

Click Exit on the Main menu to close the program.


Please run an online scan with Kaspersky Online Scanner (http://www.kaspersky.com/virusscanner) as instructed in the screenshot here (http://i275.photobucket.com/albums/jj285/Bleeping/KAS/KAS9.gif).


Post back its report & a fresh hjt log.

[muffun]

hi blade81 thnks for helping me.
i did all that you told me, when i opened the online scanner i started it and as soon as it started it closed firefox. i tried a few times but everytime it just shut everything down. i did a fresh hjt log and will post it now. not sure what to do as i could not do the online scanner

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:56:48, on 15/10/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16711)
Boot mode: Normal

Running processes:
C:\Windows\System32\smss.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\winlogon.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\PC Tools Firewall Plus\FWService.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\svchost.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\BigFix\bigfix.exe
C:\Program Files\SiteAdvisor\6253\SiteAdv.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\ThreatFire\TFTray.exe
C:\Program Files\PC Tools Firewall Plus\FirewallGUI.exe
C:\Program Files\Sony Ericsson\Sony Ericsson PC Suite\SEPCSuite.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\SigmaTel\C-Major Audio\WDM\STacSV.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Windows\system32\svchost.exe
C:\Program Files\ThreatFire\TFService.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\lpremove.exe
C:\Windows\system32\RacAgent.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\wbem\wmiprvse.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.gateway.com/g/startpage.html?Ch=Retail&Br=GTW&Loc=ENG_GB&Sys=PTB&M=ML6226B
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.com/g/startpage.html?Ch=Retail&Br=GTW&Loc=ENG_GB&Sys=PTB&M=ML6226B
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.gateway.com/g/sidepanel.html?Ch=Retail&Br=GTW&Loc=ENG_GB&Sys=PTB&M=ML6226B
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\6253\SiteAdv.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\google\BAE.dll
O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\6253\SiteAdv.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [SMSERIAL] C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"
O4 - HKLM\..\Run: [BigFix] c:\program files\Bigfix\bigfix.exe /atstartup
O4 - HKLM\..\Run: [SiteAdvisor] C:\Program Files\SiteAdvisor\6253\SiteAdv.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [ThreatFire] C:\Program Files\ThreatFire\TFTray.exe
O4 - HKLM\..\Run: [00PCTFW] "C:\Program Files\PC Tools Firewall Plus\FirewallGUI.exe" -s
O4 - HKCU\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
O4 - HKCU\..\Run: [Sony Ericsson PC Suite] "C:\Program Files\Sony Ericsson\Sony Ericsson PC Suite\SEPCSuite.exe" /systray /nologon
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~2.0_0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~2.0_0\bin\ssv.dll
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O13 - Gopher Prefix:
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: Avira AntiVir Personal - Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Personal - Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktopManager.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: PC Tools Firewall Plus (PCToolsFirewallPlus) - PC Tools - C:\Program Files\PC Tools Firewall Plus\FWService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\Program Files\SigmaTel\C-Major Audio\WDM\STacSV.exe
O23 - Service: ThreatFire - PC Tools - C:\Program Files\ThreatFire\TFService.exe

--
End of file - 10126 bytes

[Blade81]

Hi

Did you try running scanner with Internet Explorer?

[muffun]

hi i just tried with internet explorer and has just done the same. internet explore takes ages to open and once i got it to open i went to kaspersky's website and tried to run the online scanner and as soon as i got there internet explorer kicked me out to the desktop and closed the window.
not sure what to try now

[Blade81]

Hi

Let's try this:

Go here (http://www.eset.eu/online-scanner) to run an online scannner from ESET.
Note: You will need to use Internet explorer for this scan
Tick the box next to YES, I accept the Terms of Use.
Click Start
When asked, allow the activex control to install
Click Start
Make sure that the option Remove found threats is unchecked and the option Scan unwanted applications is checkmarked.
Click Scan
Wait for the scan to finish
Use notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
Copy and paste that log as a reply to this topic, laong with a new HijackThis log & a description of any remaining problems

[muffun]

hi im now just about to run this scan but says administrator rights required and im not sure how to get the rights.

[Blade81]

Hi

Does your user account have administrator rights? If not, you have to log on as user who has those rights. Every system should have at least one administrator account.

[muffun]

hi i got that problem sorted now about the user accounts. i ran the scan but half way through it just stops and closes. while running the scan i had a virus/trojan alret come up from avira. was something like trojan unpacked. so i sent that to quaratine.
what should i try? sorry

[Blade81]

Hi

Let's see if we can make this one work :)

Please download Malwarebytes' Anti-Malware (http://www.besttechie.net/tools/mbam-setup.exe) to your desktop.

Double-click mbam-setup.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform full scan, then click Scan.
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is checked, and click Remove Selected.
When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be found here: C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Please post contents of that file & a fresh hjt log in your next reply.

[muffun]

hi i have run the scan twice now, but when it finishes does produce a log and when i look for it on the laptop i cant locate it.it did say that it hadnt found anything.but while it was scanning avira popped up again with tr/crypt.xpack.gen. i moved this to quaratine but has popped up another 3 times.

[Blade81]

Hi

Are you able to notice where does Antivir detect the infection in?

MBAM log should be in C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt

[muffun]

hi
i still cant find the log, cant even see documents and settings.so not use to vista.
i found the location of u asked for its c:\users\sandradr\appdata\local\temp\NODE30E.tmp a few times and the other 1 is the same apart from at the end it says NODA60E.tmp
hope this means something to you

[Blade81]

Hi

Maybe you could run Antivir and save its report to some place that you have access to? For example root of c: drive (c:\) should be accessible.

[muffun]

hi this time avira hasnt found anything, but this laptop is very slow still and when i click to open a program it takes forever to open. there must be some sort of malware/ trojan or virus slowing it down somewhere.the laptop doesnt even shut down properly. is there anything else i can try please, this is really annoying sorry

[Blade81]

Hi

I don't want to defense malware in any way but slowness can be result of other things too.

Might want to check this (http://users.telenet.be/bluepatchy/miekiemoes/slowcomputer.html) article written by miekiemoes.

[muffun]

ok thanks i got the log here if you wanted it anyway?
if it is the programs on my computer i dont suppose you know any sites to help me remove the 1s i dont need or to help me change settings? i know of 1 pcpitstop but you have to pay for it and i dont have any cash. i know i sound tight but things arent good at the moment money wise


Avira AntiVir Personal
Report file date: 17 October 2008 20:47

Scanning for 1689846 virus strains and unwanted programs.

Licensed to: Avira AntiVir PersonalEdition Classic
Serial number: 0000149996-ADJIE-0001
Platform: Windows Vista
Windows version: (plain) [6.0.6000]
Boot mode: Normally booted
Username: SYSTEM
Computer name: SANDRADR-PC

Version information:
BUILD.DAT : 8.1.0.331 16934 Bytes 12/08/2008 11:46:00
AVSCAN.EXE : 8.1.4.7 315649 Bytes 26/06/2008 09:57:53
AVSCAN.DLL : 8.1.4.0 40705 Bytes 26/05/2008 08:56:40
LUKE.DLL : 8.1.4.5 164097 Bytes 12/06/2008 13:44:19
LUKERES.DLL : 8.1.4.0 12033 Bytes 26/05/2008 08:58:52
ANTIVIR0.VDF : 6.40.0.0 11030528 Bytes 18/07/2007 11:33:34
ANTIVIR1.VDF : 7.0.5.1 8182784 Bytes 24/06/2008 14:54:15
ANTIVIR2.VDF : 7.0.7.12 4066816 Bytes 08/10/2008 15:35:36
ANTIVIR3.VDF : 7.0.7.53 282112 Bytes 17/10/2008 08:53:33
Engineversion : 8.2.0.5
AEVDF.DLL : 8.1.0.6 102772 Bytes 15/10/2008 15:36:10
AESCRIPT.DLL : 8.1.1.9 319867 Bytes 17/10/2008 08:53:34
AESCN.DLL : 8.1.1.3 123252 Bytes 15/10/2008 15:36:07
AERDL.DLL : 8.1.1.2 438644 Bytes 20/09/2008 17:35:44
AEPACK.DLL : 8.1.2.4 369014 Bytes 15/10/2008 15:36:06
AEOFFICE.DLL : 8.1.0.28 196987 Bytes 15/10/2008 15:36:05
AEHEUR.DLL : 8.1.0.59 1438071 Bytes 20/09/2008 17:35:42
AEHELP.DLL : 8.1.1.2 115062 Bytes 15/10/2008 15:36:04
AEGEN.DLL : 8.1.0.41 319861 Bytes 15/10/2008 15:36:03
AEEMU.DLL : 8.1.0.9 393588 Bytes 15/10/2008 15:36:02
AECORE.DLL : 8.1.2.6 172406 Bytes 15/10/2008 15:36:01
AEBB.DLL : 8.1.0.3 53618 Bytes 15/10/2008 15:35:57
AVWINLL.DLL : 1.0.0.12 15105 Bytes 09/07/2008 09:40:05
AVPREF.DLL : 8.0.2.0 38657 Bytes 16/05/2008 10:28:01
AVREP.DLL : 8.0.0.2 98344 Bytes 20/09/2008 17:35:39
AVREG.DLL : 8.0.0.1 33537 Bytes 09/05/2008 12:26:40
AVARKT.DLL : 1.0.0.23 307457 Bytes 12/02/2008 09:29:23
AVEVTLOG.DLL : 8.0.0.16 119041 Bytes 12/06/2008 13:27:49
SQLITE3.DLL : 3.3.17.1 339968 Bytes 22/01/2008 18:28:02
SMTPLIB.DLL : 1.2.0.23 28929 Bytes 12/06/2008 13:49:40
NETNT.DLL : 8.0.0.1 7937 Bytes 25/01/2008 13:05:10
RCIMAGE.DLL : 8.0.0.51 2371841 Bytes 12/06/2008 14:48:07
RCTEXT.DLL : 8.0.52.0 86273 Bytes 27/06/2008 14:34:37

Configuration settings for the scan:
Jobname..........................: Complete system scan
Configuration file...............: c:\program files\avira\antivir personaledition classic\sysscan.avp
Logging..........................: low
Primary action...................: interactive
Secondary action.................: ignore
Scan master boot sector..........: on
Scan boot sector.................: on
Boot sectors.....................: C:, D:,
Process scan.....................: on
Scan registry....................: on
Search for rootkits..............: off
Scan all files...................: Intelligent file selection
Scan archives....................: on
Recursion depth..................: 20
Smart extensions.................: on
Macro heuristic..................: on
File heuristic...................: medium

Start of the scan: 17 October 2008 20:47

The scan of running processes will be started
Scan process 'avscan.exe' - '1' Module(s) have been scanned
Scan process 'avcenter.exe' - '1' Module(s) have been scanned
Scan process 'firefox.exe' - '1' Module(s) have been scanned
Scan process 'GoogleDesktopCrawl.exe' - '1' Module(s) have been scanned
Scan process 'GoogleDesktopIndex.exe' - '1' Module(s) have been scanned
Scan process 'wmpnetwk.exe' - '1' Module(s) have been scanned
Scan process 'GoogleUpdater.exe' - '1' Module(s) have been scanned
Scan process 'wmpnscfg.exe' - '1' Module(s) have been scanned
Scan process 'SEPCSuite.exe' - '1' Module(s) have been scanned
Scan process 'FirewallGUI.exe' - '1' Module(s) have been scanned
Scan process 'TFTray.exe' - '1' Module(s) have been scanned
Scan process 'avgnt.exe' - '1' Module(s) have been scanned
Scan process 'jusched.exe' - '1' Module(s) have been scanned
Scan process 'pctsTray.exe' - '1' Module(s) have been scanned
Scan process 'apdproxy.exe' - '1' Module(s) have been scanned
Scan process 'SiteAdv.exe' - '1' Module(s) have been scanned
Scan process 'bigfix.exe' - '1' Module(s) have been scanned
Scan process 'PDVDServ.exe' - '1' Module(s) have been scanned
Scan process 'sm56hlpr.exe' - '1' Module(s) have been scanned
Scan process 'GoogleDesktop.exe' - '1' Module(s) have been scanned
Scan process 'SynTPEnh.exe' - '1' Module(s) have been scanned
Scan process 'igfxpers.exe' - '1' Module(s) have been scanned
Scan process 'hkcmd.exe' - '1' Module(s) have been scanned
Scan process 'igfxtray.exe' - '1' Module(s) have been scanned
Scan process 'IAAnotif.exe' - '1' Module(s) have been scanned
Scan process 'wuauclt.exe' - '1' Module(s) have been scanned
Scan process 'explorer.exe' - '1' Module(s) have been scanned
Scan process 'dwm.exe' - '1' Module(s) have been scanned
Scan process 'taskeng.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'taskeng.exe' - '1' Module(s) have been scanned
Scan process 'SearchIndexer.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'TFService.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'stacsv.exe' - '1' Module(s) have been scanned
Scan process 'pctsSvc.exe' - '1' Module(s) have been scanned
Scan process 'pctsAuxs.exe' - '1' Module(s) have been scanned
Scan process 'RichVideo.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'FWService.exe' - '1' Module(s) have been scanned
Scan process 'IAANTmon.exe' - '1' Module(s) have been scanned
Scan process 'GoogleUpdaterService.exe' - '1' Module(s) have been scanned
Scan process 'avguard.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'sched.exe' - '1' Module(s) have been scanned
Scan process 'spoolsv.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'SLsvc.exe' - '1' Module(s) have been scanned
Scan process 'audiodg.exe' - '0' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'lsm.exe' - '1' Module(s) have been scanned
Scan process 'lsass.exe' - '1' Module(s) have been scanned
Scan process 'services.exe' - '1' Module(s) have been scanned
Scan process 'winlogon.exe' - '1' Module(s) have been scanned
Scan process 'csrss.exe' - '1' Module(s) have been scanned
Scan process 'wininit.exe' - '1' Module(s) have been scanned
Scan process 'csrss.exe' - '1' Module(s) have been scanned
Scan process 'smss.exe' - '1' Module(s) have been scanned
63 processes with 63 modules were scanned

Starting master boot sector scan:
Master boot sector HD0
[INFO] No virus was found!

Start scanning boot sectors:
Boot sector 'C:\'
[INFO] No virus was found!
Boot sector 'D:\'
[INFO] No virus was found!

Starting to scan the registry.
The registry was scanned ( '46' files ).


Starting the file scan:

Begin scan in 'C:\'
C:\hiberfil.sys
[WARNING] The file could not be opened!
C:\pagefile.sys
[WARNING] The file could not be opened!
C:\Users\sandradr\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\776HHS6A\VistaMSNPUplden-gb[1].cab
[0] Archive type: CAB (Microsoft)
--> MSNPUpld.inf
[WARNING] No further files can be extracted from this archive. The archive will be closed
C:\Windows\winsxs\Temp\PendingRenames\0a440579661bc901330200005c168411.ifxcardm.dll
[WARNING] The file could not be opened!
C:\Windows\winsxs\Temp\PendingRenames\0a8f312c731bc901350200002c112012.ifxcardm.dll
[WARNING] The file could not be opened!
C:\Windows\winsxs\Temp\PendingRenames\2a9f6018731bc901340200002c112012.axaltocm.dll
[WARNING] The file could not be opened!
C:\Windows\winsxs\Temp\PendingRenames\8a0187f46c1bc901330200000015bc16.ifxcardm.dll
[WARNING] The file could not be opened!
C:\Windows\winsxs\Temp\PendingRenames\8a03b13a5f1bc901133200005807e80d.axaltocm.dll
[WARNING] The file could not be opened!
C:\Windows\winsxs\Temp\PendingRenames\8a74b9e56c1bc901320200000015bc16.axaltocm.dll
[WARNING] The file could not be opened!
C:\Windows\winsxs\Temp\PendingRenames\aa0b09515f1bc901143200005807e80d.ifxcardm.dll
[WARNING] The file could not be opened!
C:\Windows\winsxs\Temp\PendingRenames\aa2115b97f1bc901330200000812fc0e.ifxcardm.dll
[WARNING] The file could not be opened!
C:\Windows\winsxs\Temp\PendingRenames\aadaec557f1bc901320200000812fc0e.axaltocm.dll
[WARNING] The file could not be opened!
C:\Windows\winsxs\Temp\PendingRenames\ea067854661bc901320200005c168411.axaltocm.dll
[WARNING] The file could not be opened!
Begin scan in 'D:\' <Recovery>


End of the scan: 17 October 2008 21:36
Used time: 49:26 Minute(s)

The scan has been done completely.

20416 Scanning directories
388991 Files were scanned
0 viruses and/or unwanted programs were found
0 Files were classified as suspicious:
0 files were deleted
0 files were repaired
0 files were moved to quarantine
0 files were renamed
12 Files cannot be scanned
388979 Files not concerned
2560 Archives were scanned
13 Warnings
0 Notes

[Blade81]

i know of 1 pcpitstop but you have to pay for it and i dont have any cash.
You mean http://forums.pcpitstop.com ? It's free and recommended one :)

[Blade81]

Due to inactivity, this thread will now be closed.

Note:If it has been five days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

If it has been less than five days since your last response and you need the thread re-opened, please send me or MOD a private message (pm). A valid, working link to the closed topic is required.