Need help...

SirJabbok

New member
I have a red X in system tray and it has a pop up that says "Your computer is infected!....etc etc."
Also SpyBot S&D will not start.
 
Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the HJT forum and wait for help.

Hello and welcome to the forums

My name is Katana and I will be helping you to remove any infection(s) that you may have.

Please observe these rules while we work:
  1. Please Read All Instructions Carefully
  2. If you don't understand something, stop and ask! Don't keep going on.
  3. Please do not run any other tools or scans whilst I am helping you
  4. Please continue to respond until I give you the "All Clear"
    (Just because you can't see a problem doesn't mean it isn't there)
If you can do those few things, everything should go smoothly :D

Please Note, your security programs may give warnings for some of the tools I will ask you to use.
Be assured, any links I give are safe

----------------------------------------------------------------------------------------



Download and Run RSIT
  • Please download Random's System Information Tool by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open:
    • log.txt will be opened maximized.
    • info.txt will be opened minimized.
  • Please post the contents of both log.txt and info.txt.
 
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