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View Full Version : Manual Removal Guide for BugDoctor



Friday
2008-11-28, 18:14
The following instructions have been created to help you to get rid of "BugDoctor" manually.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.

If this guide was helpful to you, please consider donating towards this site (http://www.safer-networking.org/index.php?page=donate).

Threat Details:

Categories:
malware

Description:
BugDoctor claims to be a tool meant to fix bugs. If it is installed on the computer it detects some "bugs" which are not really existent. The user won`t get any description on those "bugs" and if he/she wants to fix them he/she has to purchase a license.
Removal Instructions:

Desktop:

Please remove the following files from your desktop.
To check where they are pointing to, right-click them and choose "Properties" from the context menu appearing.

Shortcuts named "BugDoctor.lnk" and pointing to "<$PROGRAMFILES>\Bug Doctor\*.exe".
Shortcuts named "Get Bonuses!.lnk" and pointing to "<$PROGRAMFILES>\Bug Doctor\Get Bonuses.url".

Start Menu:

Please remove the following items from your start menu.
To check where they are pointing to, right-click them and choose "Properties" from the context menu appearing.

Items named "BugDoctor.lnk" and pointing to "<$PROGRAMFILES>\Bug Doctor\*.exe".
Items named "Get Bonuses!.lnk" and pointing to "<$PROGRAMFILES>\Bug Doctor\Get Bonuses.url".
Items named "Uninstall BugDoctor.lnk" and pointing to "<$PROGRAMFILES>\Bug Doctor\unins000.exe".

Installed Software List:

You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) or RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) to locate and get rid of these entries.

Products that have a key or property named "Bug Doctor_is1".

Files:

Please use Windows Explorer or another file manager of your choice to locate and delete these files.

The file at "<$PROGRAMFILES>\Bug Doctor\Bug Doctor Help.chm".
The file at "<$PROGRAMFILES>\Bug Doctor\Get Bonuses.url".
The file at "<$PROGRAMFILES>\Bug Doctor\skin.ini".
The file at "<$PROGRAMFILES>\Bug Doctor\unins000.dat".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\bug.swf".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\fix_complete-disable.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\fix_complete-normal.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\fix_complete-pressed.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\fix_complete-roll_over.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\fixing_error-disable.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\fixing_error-normal.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\fixing_error-pressed.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\fixing_error-rollover.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\LiveUpdate_disable.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\LiveUpdate_normal.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\LiveUpdate_pressed.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\LiveUpdate_rollover.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\main_disable.jpg".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\main_enable.jpg".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\main_pressed.jpg".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\main_roll_over.jpg".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\mask.bmp".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\mask1.bmp".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\scan.swf".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\scan_complete-disable.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\scan_complete-normal.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\scan_complete-pressed.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\scan_complete-roll_over.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\scancomplete.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\scanning_error-disable.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\scanning_error-normal.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\scanning_error-pressed.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\scanning_error-rollover.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\schedule_disable.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\schedule_normal.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\schedule_pressed.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\schedule_rollover.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\skin.ini".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\SubMainDisable.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\SubMainNormal.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\SubMainPressed.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\SubMainRollOver.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\support_disable.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\support_normal.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\support_pressed.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\support_rollover.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\unlock_key-disable.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\unlock_key-normal.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\unlock_key-pressed.gif".
The file at "<$PROGRAMFILES>\Bug Doctor\skin\unlock_key-roll_over.gif".
Make sure you set your file manager to display hidden and system files. If BugDoctor uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!

Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.

Folders:

Please use Windows Explorer or another file manager of your choice to locate and delete these folders.

The directory at "<$COMMONPROGRAMS>\Bug Doctor".
The directory at "<$PROGRAMFILES>\Bug Doctor\skin".
The directory at "<$PROGRAMFILES>\Bug Doctor".
Make sure you set your file manager to display hidden and system files. If BugDoctor uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!

Registry:

You can use regedit.exe (included in Windows) to locate and delete these registry entries.

Remove "http://bugdoctor.com/" from registry value "url1" at "HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\TypedURLs\".
If BugDoctor uses rootkit technologies, use our RegAlyzer (http://www.safer-networking.org/index.php?page=regalyzer), RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).

Final Words:

If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
Please read these instructions (http://forums.spybot.info/showthread.php?t=288) before requesting assistance,
Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a volunteer analyst will advise you as soon as available.