Friday
2008-11-28, 17:14
The following instructions have been created to help you to get rid of "CallingHome.biz" manually.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
If this guide was helpful to you, please consider donating towards this site (http://www.safer-networking.org/index.php?page=donate).
Threat Details:
Categories:
malware
Description:
domain is registered over domains by proxy, this is not valid for a normal company
shows ridiculous false positives to make user purchase
Supposed Functionality:
This piece of malware is an installing utility for www.callinghome.biz.
Removal Instructions:
Autorun:
Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd), RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) or msconfig.exe to remove the following autorun entries.
Entries named "kczudnvv" and pointing to "<$SYSDIR>\kczudnvv.exe".
Important: There are more autorun entries that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Installed Software List:
You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) or RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) to locate and get rid of these entries.
Products that have a key or property named "ceres".
Files:
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
The file at "<$WINDIR>\inf\ceres.inf".
The file at "<$WINDIR>\ceres.dll".
The file at "<$SYSDIR>\bg5.exe".
The file at "<$WINDIR>\HHHMKMK.ini".
The file at "<$WINDIR>\SET19.tmp".
A file with an unknown location named "polall1e.exe".
The file at "<$WINDIR>\dlmax.dll".
The file at "<$WINDIR>\FCDFMNNH.ini".
The file at "<$WINDIR>\inf\dlmax.inf".
A file with an unknown location named "multimpp.dll".
The file at "<$LOCALAPPDATA>\Microsoft\Protect\S-1-5-21-776561741-651377827-839522115-500\5a644bc4-6590-4240-9e6b-27966761be4e".
The file at "<$LOCALSETTINGS>\Temporary Internet Files\Content.IE5\01234567\thnall2c[1].exe".
The file at "<$WINDIR>\ceres.dll".
The file at "<$WINDIR>\FCDFMNNH.ini".
The file at "<$WINDIR>\inf\csnopol.inf".
The file at "<$SYSDIR>\kczudnvv.exe".
A file with an unknown location named "zsjytow.exe".
The file at "<$WINDIR>\setupapi.log".
The file at "<$WINDIR>\FCDFMNNH.ini".
The file at "<$WINDIR>\multimpp.dll".
Make sure you set your file manager to display hidden and system files. If CallingHome.biz uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Folders:
Please use Windows Explorer or another file manager of your choice to locate and delete these folders.
The directory at "<$LOCALSETTINGS>\Temp\drp9.tmp".
The directory at "<$LOCALSETTINGS>\Temp\THI45D.tmp".
Make sure you set your file manager to display hidden and system files. If CallingHome.biz uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!
Registry:
You can use regedit.exe (included in Windows) to locate and delete these registry entries.
Delete the registry value "bg5.exe" at "HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\".
Delete the registry key "DLMax" at "HKEY_CURRENT_USER\Software\".
A key in HKEY_CLASSES_ROOT\ named "DLMaxDll.DLMaxDllObj", plus associated values.
A key in HKEY_CLASSES_ROOT\ named "DLMaxDll.DLMaxDllObj.1", plus associated values.
Delete the registry value "CSC4n3trMsgSDisp" at "HKEY_CURRENT_USER\Software\Ceres\".
Delete the registry value "CSI4d3OfSDist" at "HKEY_CURRENT_USER\Software\Ceres\".
Delete the registry value "CSI4d3OfSInst" at "HKEY_CURRENT_USER\Software\Ceres\".
A key in HKEY_CLASSES_ROOT\ named "CeresDll.CeresDllObj", plus associated values.
A key in HKEY_CLASSES_ROOT\ named "CeresDll.CeresDllObj.1", plus associated values.
Delete the registry key "MultiMPP" at "HKEY_CURRENT_USER\Software\".
Delete the registry key "{50F646B1-1C3E-4B01-B818-437E1276E5BE}" at "HKEY_CLASSES_ROOT\Interface\".
If CallingHome.biz uses rootkit technologies, use our RegAlyzer (http://www.safer-networking.org/index.php?page=regalyzer), RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
Please read these instructions (http://forums.spybot.info/showthread.php?t=288) before requesting assistance,
Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a volunteer analyst will advise you as soon as available.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
If this guide was helpful to you, please consider donating towards this site (http://www.safer-networking.org/index.php?page=donate).
Threat Details:
Categories:
malware
Description:
domain is registered over domains by proxy, this is not valid for a normal company
shows ridiculous false positives to make user purchase
Supposed Functionality:
This piece of malware is an installing utility for www.callinghome.biz.
Removal Instructions:
Autorun:
Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd), RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) or msconfig.exe to remove the following autorun entries.
Entries named "kczudnvv" and pointing to "<$SYSDIR>\kczudnvv.exe".
Important: There are more autorun entries that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Installed Software List:
You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) or RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) to locate and get rid of these entries.
Products that have a key or property named "ceres".
Files:
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
The file at "<$WINDIR>\inf\ceres.inf".
The file at "<$WINDIR>\ceres.dll".
The file at "<$SYSDIR>\bg5.exe".
The file at "<$WINDIR>\HHHMKMK.ini".
The file at "<$WINDIR>\SET19.tmp".
A file with an unknown location named "polall1e.exe".
The file at "<$WINDIR>\dlmax.dll".
The file at "<$WINDIR>\FCDFMNNH.ini".
The file at "<$WINDIR>\inf\dlmax.inf".
A file with an unknown location named "multimpp.dll".
The file at "<$LOCALAPPDATA>\Microsoft\Protect\S-1-5-21-776561741-651377827-839522115-500\5a644bc4-6590-4240-9e6b-27966761be4e".
The file at "<$LOCALSETTINGS>\Temporary Internet Files\Content.IE5\01234567\thnall2c[1].exe".
The file at "<$WINDIR>\ceres.dll".
The file at "<$WINDIR>\FCDFMNNH.ini".
The file at "<$WINDIR>\inf\csnopol.inf".
The file at "<$SYSDIR>\kczudnvv.exe".
A file with an unknown location named "zsjytow.exe".
The file at "<$WINDIR>\setupapi.log".
The file at "<$WINDIR>\FCDFMNNH.ini".
The file at "<$WINDIR>\multimpp.dll".
Make sure you set your file manager to display hidden and system files. If CallingHome.biz uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Folders:
Please use Windows Explorer or another file manager of your choice to locate and delete these folders.
The directory at "<$LOCALSETTINGS>\Temp\drp9.tmp".
The directory at "<$LOCALSETTINGS>\Temp\THI45D.tmp".
Make sure you set your file manager to display hidden and system files. If CallingHome.biz uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!
Registry:
You can use regedit.exe (included in Windows) to locate and delete these registry entries.
Delete the registry value "bg5.exe" at "HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\".
Delete the registry key "DLMax" at "HKEY_CURRENT_USER\Software\".
A key in HKEY_CLASSES_ROOT\ named "DLMaxDll.DLMaxDllObj", plus associated values.
A key in HKEY_CLASSES_ROOT\ named "DLMaxDll.DLMaxDllObj.1", plus associated values.
Delete the registry value "CSC4n3trMsgSDisp" at "HKEY_CURRENT_USER\Software\Ceres\".
Delete the registry value "CSI4d3OfSDist" at "HKEY_CURRENT_USER\Software\Ceres\".
Delete the registry value "CSI4d3OfSInst" at "HKEY_CURRENT_USER\Software\Ceres\".
A key in HKEY_CLASSES_ROOT\ named "CeresDll.CeresDllObj", plus associated values.
A key in HKEY_CLASSES_ROOT\ named "CeresDll.CeresDllObj.1", plus associated values.
Delete the registry key "MultiMPP" at "HKEY_CURRENT_USER\Software\".
Delete the registry key "{50F646B1-1C3E-4B01-B818-437E1276E5BE}" at "HKEY_CLASSES_ROOT\Interface\".
If CallingHome.biz uses rootkit technologies, use our RegAlyzer (http://www.safer-networking.org/index.php?page=regalyzer), RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
Please read these instructions (http://forums.spybot.info/showthread.php?t=288) before requesting assistance,
Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a volunteer analyst will advise you as soon as available.