Friday
2008-11-28, 18:24
The following instructions have been created to help you to get rid of "Cleanator" manually.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
If this guide was helpful to you, please consider donating towards this site (http://www.safer-networking.org/index.php?page=donate).
Threat Details:
Categories:
malware
Description:
Cleanator claims to be a security tool. When the user scans his computer with Cleanator hundreds of alleged problems will be found. If the user wants to fix these misidentified threads he has to purchase a licence.
Removal Instructions:
Desktop:
Please remove the following files from your desktop.
To check where they are pointing to, right-click them and choose "Properties" from the context menu appearing.
Shortcuts named "Cleanator.lnk" and pointing to "<$PROGRAMFILES>\Cleanator\Cleanator.exe".
Shortcuts named "Cleanator.lnk" and pointing to "<$PROGRAMFILES>\Cleanator\Cleanator.exe".
Start Menu:
Please remove the following items from your start menu.
To check where they are pointing to, right-click them and choose "Properties" from the context menu appearing.
Items named "Cleanator entfernen.lnk" and pointing to "<$PROGRAMFILES>\Cleanator\unins000.exe".
Items named "Cleanator.lnk" and pointing to "<$PROGRAMFILES>\Cleanator\Cleanator.exe".
Items named "Cleanator.lnk" and pointing to "<$PROGRAMFILES>\Cleanator\*.exe".
Autorun:
Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd), RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) or msconfig.exe to remove the following autorun entries.
Entries named "Cleanator" and pointing to "<$PROGRAMFILES>\Cleanator\Cleanator.exe".
Installed Software List:
You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) or RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) to locate and get rid of these entries.
Products that have a key or property named "Cleanator_is1".
Files:
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
The file at "<$PROGRAMFILES>\Cleanator\Cleanator.exe".
The file at "<$PROGRAMFILES>\Cleanator\Cleanator.exe".
The file at "<$PROGRAMFILES>\Cleanator\Cleanator.ico".
The file at "<$PROGRAMFILES>\Cleanator\ClShl.dll".
The file at "<$PROGRAMFILES>\Cleanator\logo_small_16.ico".
The file at "<$PROGRAMFILES>\Cleanator\Recycle.ico".
The file at "<$PROGRAMFILES>\Cleanator\unins000.dat".
The file at "<$PROGRAMFILES>\Cleanator\unins000.exe".
Make sure you set your file manager to display hidden and system files. If Cleanator uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Folders:
Please use Windows Explorer or another file manager of your choice to locate and delete these folders.
The directory at "<$COMMONPROGRAMS>\Cleanator".
The directory at "<$PROGRAMFILES>\Cleanator".
Make sure you set your file manager to display hidden and system files. If Cleanator uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!
Registry:
You can use regedit.exe (included in Windows) to locate and delete these registry entries.
A key in HKEY_CLASSES_ROOT\ named "Cleanator", plus associated values.
Delete the registry key "{C0B1EE11-95EB-4C43-8A65-B49BFAF18FD4}" at "HKEY_CLASSES_ROOT\CLSID\".
Delete the registry key "Cleanator" at "HKEY_LOCAL_MACHINE\SOFTWARE\".
If Cleanator uses rootkit technologies, use our RegAlyzer (http://www.safer-networking.org/index.php?page=regalyzer), RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
Please read these instructions (http://forums.spybot.info/showthread.php?t=288) before requesting assistance,
Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a volunteer analyst will advise you as soon as available.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
If this guide was helpful to you, please consider donating towards this site (http://www.safer-networking.org/index.php?page=donate).
Threat Details:
Categories:
malware
Description:
Cleanator claims to be a security tool. When the user scans his computer with Cleanator hundreds of alleged problems will be found. If the user wants to fix these misidentified threads he has to purchase a licence.
Removal Instructions:
Desktop:
Please remove the following files from your desktop.
To check where they are pointing to, right-click them and choose "Properties" from the context menu appearing.
Shortcuts named "Cleanator.lnk" and pointing to "<$PROGRAMFILES>\Cleanator\Cleanator.exe".
Shortcuts named "Cleanator.lnk" and pointing to "<$PROGRAMFILES>\Cleanator\Cleanator.exe".
Start Menu:
Please remove the following items from your start menu.
To check where they are pointing to, right-click them and choose "Properties" from the context menu appearing.
Items named "Cleanator entfernen.lnk" and pointing to "<$PROGRAMFILES>\Cleanator\unins000.exe".
Items named "Cleanator.lnk" and pointing to "<$PROGRAMFILES>\Cleanator\Cleanator.exe".
Items named "Cleanator.lnk" and pointing to "<$PROGRAMFILES>\Cleanator\*.exe".
Autorun:
Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd), RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) or msconfig.exe to remove the following autorun entries.
Entries named "Cleanator" and pointing to "<$PROGRAMFILES>\Cleanator\Cleanator.exe".
Installed Software List:
You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) or RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) to locate and get rid of these entries.
Products that have a key or property named "Cleanator_is1".
Files:
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
The file at "<$PROGRAMFILES>\Cleanator\Cleanator.exe".
The file at "<$PROGRAMFILES>\Cleanator\Cleanator.exe".
The file at "<$PROGRAMFILES>\Cleanator\Cleanator.ico".
The file at "<$PROGRAMFILES>\Cleanator\ClShl.dll".
The file at "<$PROGRAMFILES>\Cleanator\logo_small_16.ico".
The file at "<$PROGRAMFILES>\Cleanator\Recycle.ico".
The file at "<$PROGRAMFILES>\Cleanator\unins000.dat".
The file at "<$PROGRAMFILES>\Cleanator\unins000.exe".
Make sure you set your file manager to display hidden and system files. If Cleanator uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Folders:
Please use Windows Explorer or another file manager of your choice to locate and delete these folders.
The directory at "<$COMMONPROGRAMS>\Cleanator".
The directory at "<$PROGRAMFILES>\Cleanator".
Make sure you set your file manager to display hidden and system files. If Cleanator uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!
Registry:
You can use regedit.exe (included in Windows) to locate and delete these registry entries.
A key in HKEY_CLASSES_ROOT\ named "Cleanator", plus associated values.
Delete the registry key "{C0B1EE11-95EB-4C43-8A65-B49BFAF18FD4}" at "HKEY_CLASSES_ROOT\CLSID\".
Delete the registry key "Cleanator" at "HKEY_LOCAL_MACHINE\SOFTWARE\".
If Cleanator uses rootkit technologies, use our RegAlyzer (http://www.safer-networking.org/index.php?page=regalyzer), RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
Please read these instructions (http://forums.spybot.info/showthread.php?t=288) before requesting assistance,
Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a volunteer analyst will advise you as soon as available.