Friday
2008-11-28, 17:45
The following instructions have been created to help you to get rid of "PC-Health-Plan" manually.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
If this guide was helpful to you, please consider donating towards this site (http://www.safer-networking.org/index.php?page=donate).
Threat Details:
Categories:
malware
Description:
PC-Health-Plan claims to be an antivirus solution. If it is installed on the computer it detects some spywares even if the computer is a totally clean machine. If the user wants to fix these problems, he has to buy a licence.
Removal Instructions:
Installed Software List:
You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) or RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) to locate and get rid of these entries.
Products that have a key or property named "PC Health Plan_is1".
Files:
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
The file at "<$COMMONPROGRAMS>\PC Health Plan\PC Health Plan.lnk".
The file at "<$PROGRAMFILES>\PC Health Plan\Def.DAT".
The file at "<$PROGRAMFILES>\PC Health Plan\pages.ini".
The file at "<$PROGRAMFILES>\PC Health Plan\PC Health Plan.exe".
The file at "<$PROGRAMFILES>\PC Health Plan\ScanLog\Scanlog.xml".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\24x7_disable.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\24x7_normal.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\24x7_pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\24x7_rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\activate_disable.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\activate_normal.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\activate_pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\activate_rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\activateorequired_normal.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\activateorequired_pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\activateorequired_rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\activaterequired_normal.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\activaterequired_pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\activaterequired_rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\alert_screen_normal.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\alert_screen_pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\alert_screen_rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\antispyware_blink.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\antispyware_disable.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\antispyware_normal.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\antispyware_pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\antispyware_rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\downloading_def_disable.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\downloading_def_normal.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\downloading_def_pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\downloading_def_rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\failurealert_normal.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\failurealert_pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\failurealert_rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\LiveUpdate_disable.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\LiveUpdate_normal.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\LiveUpdate_pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\LiveUpdate_rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\main_disable.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\main_enable.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\main_pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\main_rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\mask.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\scan.swf".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\scan_history_disable.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\scan_history_normal.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\scan_history_pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\scan_history_rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\scanning_spy-disable.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\scanning_spy-normal.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\scanning_spy-pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\scanning_spy-rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\schedule_disable.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\schedule_normal.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\schedule_pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\schedule_rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\skin.ini".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\splash_screen.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\spy_scan_complete-blink.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\spy_scan_complete-normal.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\spy_scan_complete-pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\spy_scan_complete-rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\spy_summary-normal.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\spy_summary-pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\spy_summary-rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\spyfixing-disable.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\spyfixing-normal.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\spyfixing-pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\spyfixing-rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\system_messages_normal.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\system_messages_pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\system_messages_rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\vssver.scc".
The file at "<$DESKTOP>\PC Health Plan.lnk".
The file at "<$STARTMENU>\PC Health Plan.lnk".
The file at "<$WINDIR>\PCHP.exe.lnk".
Make sure you set your file manager to display hidden and system files. If PC-Health-Plan uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Folders:
Please use Windows Explorer or another file manager of your choice to locate and delete these folders.
The directory at "<$COMMONPROGRAMS>\PC Health Plan".
The directory at "<$PROGRAMFILES>\PC Health Plan".
The directory at "<$PROGRAMFILES>\PC Health Plan\DebugLogs".
The directory at "<$PROGRAMFILES>\PC Health Plan\RegScanLog".
The directory at "<$PROGRAMFILES>\PC Health Plan\ScanLog".
The directory at "<$PROGRAMFILES>\PC Health Plan\SKIN".
Make sure you set your file manager to display hidden and system files. If PC-Health-Plan uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!
Registry:
You can use regedit.exe (included in Windows) to locate and delete these registry entries.
Delete the registry key "PingPixel" at "HKEY_CURRENT_USER\Software\Microsoft\".
Delete the registry key "PC Health Plan" at "HKEY_LOCAL_MACHINE\SOFTWARE\".
If PC-Health-Plan uses rootkit technologies, use our RegAlyzer (http://www.safer-networking.org/index.php?page=regalyzer), RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
Please read these instructions (http://forums.spybot.info/showthread.php?t=288) before requesting assistance,
Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a volunteer analyst will advise you as soon as available.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
If this guide was helpful to you, please consider donating towards this site (http://www.safer-networking.org/index.php?page=donate).
Threat Details:
Categories:
malware
Description:
PC-Health-Plan claims to be an antivirus solution. If it is installed on the computer it detects some spywares even if the computer is a totally clean machine. If the user wants to fix these problems, he has to buy a licence.
Removal Instructions:
Installed Software List:
You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) or RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) to locate and get rid of these entries.
Products that have a key or property named "PC Health Plan_is1".
Files:
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
The file at "<$COMMONPROGRAMS>\PC Health Plan\PC Health Plan.lnk".
The file at "<$PROGRAMFILES>\PC Health Plan\Def.DAT".
The file at "<$PROGRAMFILES>\PC Health Plan\pages.ini".
The file at "<$PROGRAMFILES>\PC Health Plan\PC Health Plan.exe".
The file at "<$PROGRAMFILES>\PC Health Plan\ScanLog\Scanlog.xml".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\24x7_disable.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\24x7_normal.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\24x7_pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\24x7_rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\activate_disable.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\activate_normal.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\activate_pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\activate_rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\activateorequired_normal.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\activateorequired_pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\activateorequired_rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\activaterequired_normal.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\activaterequired_pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\activaterequired_rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\alert_screen_normal.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\alert_screen_pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\alert_screen_rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\antispyware_blink.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\antispyware_disable.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\antispyware_normal.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\antispyware_pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\antispyware_rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\downloading_def_disable.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\downloading_def_normal.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\downloading_def_pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\downloading_def_rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\failurealert_normal.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\failurealert_pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\failurealert_rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\LiveUpdate_disable.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\LiveUpdate_normal.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\LiveUpdate_pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\LiveUpdate_rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\main_disable.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\main_enable.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\main_pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\main_rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\mask.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\scan.swf".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\scan_history_disable.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\scan_history_normal.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\scan_history_pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\scan_history_rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\scanning_spy-disable.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\scanning_spy-normal.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\scanning_spy-pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\scanning_spy-rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\schedule_disable.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\schedule_normal.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\schedule_pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\schedule_rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\skin.ini".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\splash_screen.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\spy_scan_complete-blink.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\spy_scan_complete-normal.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\spy_scan_complete-pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\spy_scan_complete-rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\spy_summary-normal.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\spy_summary-pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\spy_summary-rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\spyfixing-disable.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\spyfixing-normal.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\spyfixing-pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\spyfixing-rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\system_messages_normal.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\system_messages_pressed.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\system_messages_rollover.jpg".
The file at "<$PROGRAMFILES>\PC Health Plan\SKIN\vssver.scc".
The file at "<$DESKTOP>\PC Health Plan.lnk".
The file at "<$STARTMENU>\PC Health Plan.lnk".
The file at "<$WINDIR>\PCHP.exe.lnk".
Make sure you set your file manager to display hidden and system files. If PC-Health-Plan uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Folders:
Please use Windows Explorer or another file manager of your choice to locate and delete these folders.
The directory at "<$COMMONPROGRAMS>\PC Health Plan".
The directory at "<$PROGRAMFILES>\PC Health Plan".
The directory at "<$PROGRAMFILES>\PC Health Plan\DebugLogs".
The directory at "<$PROGRAMFILES>\PC Health Plan\RegScanLog".
The directory at "<$PROGRAMFILES>\PC Health Plan\ScanLog".
The directory at "<$PROGRAMFILES>\PC Health Plan\SKIN".
Make sure you set your file manager to display hidden and system files. If PC-Health-Plan uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!
Registry:
You can use regedit.exe (included in Windows) to locate and delete these registry entries.
Delete the registry key "PingPixel" at "HKEY_CURRENT_USER\Software\Microsoft\".
Delete the registry key "PC Health Plan" at "HKEY_LOCAL_MACHINE\SOFTWARE\".
If PC-Health-Plan uses rootkit technologies, use our RegAlyzer (http://www.safer-networking.org/index.php?page=regalyzer), RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
Please read these instructions (http://forums.spybot.info/showthread.php?t=288) before requesting assistance,
Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a volunteer analyst will advise you as soon as available.