Friday
2008-11-28, 18:05
The following instructions have been created to help you to get rid of "WebSpyShield" manually.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
If this guide was helpful to you, please consider donating towards this site (http://www.safer-networking.org/index.php?page=donate).
Threat Details:
Categories:
malware
Description:
WebSpyShield claims to be an antispyware solution and installs a browser toolbar in the Internet Explorer. If the user scans his computers WebSpyShield shows a lot of false positives. To remove these false positives the user has to purchase a license.
Removal Instructions:
Start Menu:
Please remove the following items from your start menu.
To check where they are pointing to, right-click them and choose "Properties" from the context menu appearing.
Items named "Uninstall.lnk" and pointing to "<$PROGRAMFILES>\WebSpyShield\*.exe".
Items named "Uninstall.lnk" and pointing to "<$PROGRAMFILES>\WebSpyShield\Uninstall.exe".
Items named "WebSpyShield.lnk" and pointing to "<$PROGRAMFILES>\WebSpyShield\WebSpyShield.exe".
Items named "WebSpyShield.lnk" and pointing to "<$PROGRAMFILES>\WebSpyShield\*.exe".
Items named "WebSpyShield.lnk" and pointing to "<$PROGRAMFILES>\WebSpyShield\*.exe".
Items named "WebSpyShield.lnk" and pointing to "<$PROGRAMFILES>\WebSpyShield\*.exe".
Items named "WebSpyShield.lnk" and pointing to "<$PROGRAMFILES>\WebSpyShield\*.exe".
Autorun:
Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd), RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) or msconfig.exe to remove the following autorun entries.
Entries named "WebSpyShield" and pointing to "<$PROGRAMFILES>\WebSpyShield\WebSpyShield.exe".
Entries named "WebSpyShield" and pointing to "<$PROGRAMFILES>\WebSpyShield\*.exe".
Entries named "WebSpyShield" and pointing to "<$PROGRAMFILES>\WebSpyShield\*.exe".
Entries named "WebSpyShield" and pointing to "<$PROGRAMFILES>\WebSpyShield\*.exe".
Entries named "WebSpyShield" and pointing to "<$PROGRAMFILES>\WebSpyShield\*.exe".
Installed Software List:
You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) or RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) to locate and get rid of these entries.
Products that have a key or property named "WebSpyShield".
Files:
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
The file at "<$PROGRAMFILES>\WebSpyShield\Uninstall.exe".
The file at "<$PROGRAMFILES>\WebSpyShield\WebSpyShield.dll".
The file at "<$PROGRAMFILES>\WebSpyShield\WebSpyShield.exe".
The file at "<$SYSDIR>\netsupp.dll".
Make sure you set your file manager to display hidden and system files. If WebSpyShield uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Folders:
Please use Windows Explorer or another file manager of your choice to locate and delete these folders.
The directory at "<$PROGRAMS>\WebSpyShield".
The directory at "<$PROGRAMFILES>\WebSpyShield".
Make sure you set your file manager to display hidden and system files. If WebSpyShield uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!
Registry:
You can use regedit.exe (included in Windows) to locate and delete these registry entries.
Delete the registry value "{E4988DE7-C5DB-4173-96F9-AAC426AF7BCE}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\".
Delete the registry key "{2F12EBBC-8CF2-464E-9F13-CB58705D4824}" at "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\".
Delete the registry key "{DC87418B-0B2C-424E-900D-54F2ECE15B6B}" at "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\".
Delete the registry key "{E4988DE7-C5DB-4173-96F9-AAC426AF7BCE}" at "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\".
Delete the registry key "WebSpyShield" at "HKEY_CURRENT_USER\Software\".
Delete the registry key "{331BB5FE-6A91-45F8-AE63-33D910E1A0B0}" at "HKEY_CLASSES_ROOT\AppID\".
Delete the registry key "WebSpyShield.EXE" at "HKEY_CLASSES_ROOT\AppID\".
Delete the registry key "{2F12EBBC-8CF2-464E-9F13-CB58705D4824}" at "HKEY_CLASSES_ROOT\CLSID\".
Delete the registry key "{DC87418B-0B2C-424E-900D-54F2ECE15B6B}" at "HKEY_CLASSES_ROOT\CLSID\".
Delete the registry key "{E4988DE7-C5DB-4173-96F9-AAC426AF7BCE}" at "HKEY_CLASSES_ROOT\CLSID\".
Delete the registry key "{72A7BE89-C627-4A6C-BBE4-AB171C51BEAC}" at "HKEY_CLASSES_ROOT\Interface\".
Delete the registry key "{B16D65AB-EBAF-4DCD-BD17-EEC7C5DE790C}" at "HKEY_CLASSES_ROOT\Interface\".
Delete the registry key "{EA5D3C85-6C7A-42F3-974B-216442137576}" at "HKEY_CLASSES_ROOT\Interface\".
Delete the registry key "{34476BD7-3292-4A2B-A7C3-895169DCF6E7}" at "HKEY_CLASSES_ROOT\TypeLib\".
Delete the registry key "{6389830B-ADD6-4BF7-8D38-F292E92C66B1}" at "HKEY_CLASSES_ROOT\TypeLib\".
A key in HKEY_CLASSES_ROOT\ named "WebSpyShield.Application", plus associated values.
A key in HKEY_CLASSES_ROOT\ named "WebSpyShield.Application.1", plus associated values.
Delete the registry key "{DC87418B-0B2C-424E-900D-54F2ECE15B6B}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\".
If WebSpyShield uses rootkit technologies, use our RegAlyzer (http://www.safer-networking.org/index.php?page=regalyzer), RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
Please read these instructions (http://forums.spybot.info/showthread.php?t=288) before requesting assistance,
Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a volunteer analyst will advise you as soon as available.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
If this guide was helpful to you, please consider donating towards this site (http://www.safer-networking.org/index.php?page=donate).
Threat Details:
Categories:
malware
Description:
WebSpyShield claims to be an antispyware solution and installs a browser toolbar in the Internet Explorer. If the user scans his computers WebSpyShield shows a lot of false positives. To remove these false positives the user has to purchase a license.
Removal Instructions:
Start Menu:
Please remove the following items from your start menu.
To check where they are pointing to, right-click them and choose "Properties" from the context menu appearing.
Items named "Uninstall.lnk" and pointing to "<$PROGRAMFILES>\WebSpyShield\*.exe".
Items named "Uninstall.lnk" and pointing to "<$PROGRAMFILES>\WebSpyShield\Uninstall.exe".
Items named "WebSpyShield.lnk" and pointing to "<$PROGRAMFILES>\WebSpyShield\WebSpyShield.exe".
Items named "WebSpyShield.lnk" and pointing to "<$PROGRAMFILES>\WebSpyShield\*.exe".
Items named "WebSpyShield.lnk" and pointing to "<$PROGRAMFILES>\WebSpyShield\*.exe".
Items named "WebSpyShield.lnk" and pointing to "<$PROGRAMFILES>\WebSpyShield\*.exe".
Items named "WebSpyShield.lnk" and pointing to "<$PROGRAMFILES>\WebSpyShield\*.exe".
Autorun:
Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd), RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) or msconfig.exe to remove the following autorun entries.
Entries named "WebSpyShield" and pointing to "<$PROGRAMFILES>\WebSpyShield\WebSpyShield.exe".
Entries named "WebSpyShield" and pointing to "<$PROGRAMFILES>\WebSpyShield\*.exe".
Entries named "WebSpyShield" and pointing to "<$PROGRAMFILES>\WebSpyShield\*.exe".
Entries named "WebSpyShield" and pointing to "<$PROGRAMFILES>\WebSpyShield\*.exe".
Entries named "WebSpyShield" and pointing to "<$PROGRAMFILES>\WebSpyShield\*.exe".
Installed Software List:
You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) or RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) to locate and get rid of these entries.
Products that have a key or property named "WebSpyShield".
Files:
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
The file at "<$PROGRAMFILES>\WebSpyShield\Uninstall.exe".
The file at "<$PROGRAMFILES>\WebSpyShield\WebSpyShield.dll".
The file at "<$PROGRAMFILES>\WebSpyShield\WebSpyShield.exe".
The file at "<$SYSDIR>\netsupp.dll".
Make sure you set your file manager to display hidden and system files. If WebSpyShield uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Folders:
Please use Windows Explorer or another file manager of your choice to locate and delete these folders.
The directory at "<$PROGRAMS>\WebSpyShield".
The directory at "<$PROGRAMFILES>\WebSpyShield".
Make sure you set your file manager to display hidden and system files. If WebSpyShield uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!
Registry:
You can use regedit.exe (included in Windows) to locate and delete these registry entries.
Delete the registry value "{E4988DE7-C5DB-4173-96F9-AAC426AF7BCE}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\".
Delete the registry key "{2F12EBBC-8CF2-464E-9F13-CB58705D4824}" at "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\".
Delete the registry key "{DC87418B-0B2C-424E-900D-54F2ECE15B6B}" at "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\".
Delete the registry key "{E4988DE7-C5DB-4173-96F9-AAC426AF7BCE}" at "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\".
Delete the registry key "WebSpyShield" at "HKEY_CURRENT_USER\Software\".
Delete the registry key "{331BB5FE-6A91-45F8-AE63-33D910E1A0B0}" at "HKEY_CLASSES_ROOT\AppID\".
Delete the registry key "WebSpyShield.EXE" at "HKEY_CLASSES_ROOT\AppID\".
Delete the registry key "{2F12EBBC-8CF2-464E-9F13-CB58705D4824}" at "HKEY_CLASSES_ROOT\CLSID\".
Delete the registry key "{DC87418B-0B2C-424E-900D-54F2ECE15B6B}" at "HKEY_CLASSES_ROOT\CLSID\".
Delete the registry key "{E4988DE7-C5DB-4173-96F9-AAC426AF7BCE}" at "HKEY_CLASSES_ROOT\CLSID\".
Delete the registry key "{72A7BE89-C627-4A6C-BBE4-AB171C51BEAC}" at "HKEY_CLASSES_ROOT\Interface\".
Delete the registry key "{B16D65AB-EBAF-4DCD-BD17-EEC7C5DE790C}" at "HKEY_CLASSES_ROOT\Interface\".
Delete the registry key "{EA5D3C85-6C7A-42F3-974B-216442137576}" at "HKEY_CLASSES_ROOT\Interface\".
Delete the registry key "{34476BD7-3292-4A2B-A7C3-895169DCF6E7}" at "HKEY_CLASSES_ROOT\TypeLib\".
Delete the registry key "{6389830B-ADD6-4BF7-8D38-F292E92C66B1}" at "HKEY_CLASSES_ROOT\TypeLib\".
A key in HKEY_CLASSES_ROOT\ named "WebSpyShield.Application", plus associated values.
A key in HKEY_CLASSES_ROOT\ named "WebSpyShield.Application.1", plus associated values.
Delete the registry key "{DC87418B-0B2C-424E-900D-54F2ECE15B6B}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\".
If WebSpyShield uses rootkit technologies, use our RegAlyzer (http://www.safer-networking.org/index.php?page=regalyzer), RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
Please read these instructions (http://forums.spybot.info/showthread.php?t=288) before requesting assistance,
Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a volunteer analyst will advise you as soon as available.