I need help with Virtumonde!

[cinemarx]

Hi,
i have catched the Virtumonde. I've tried with several S+D scans to get rid of the malware but it won't go. So. i read in your forum to get an idea. Then i did a clean with SmitFraudFix in safe mode. (I hope that was not too nuts). After that S+D cannot find the Virtumonde, but i think that's not it. Now i have a Hijackthis.log + a rapport.txt and would like to ask if some pro can have a look at it.

I hope to get some help.
Thanks a lot!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:11:10, on 29.11.2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Programme\Gemeinsame Dateien\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\Steganos\INTERN~1\avgwdsvc.exe
C:\PROGRA~1\Steganos\INTERN~1\avgfws8.exe
C:\Programme\Bonjour\mDNSResponder.exe
c:\Programme\Gemeinsame Dateien\InterVideo\RegMgr\iviRegMgr.exe
C:\Programme\Nero\Nero8\Nero BackItUp\NBService.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\Steganos\INTERN~1\avgam.exe
C:\PROGRA~1\Steganos\INTERN~1\avgrsx.exe
C:\Programme\Canon\CAL\CALMAIN.exe
C:\PROGRA~1\Steganos\INTERN~1\avgnsx.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\Programme\DU Meter\DUMeter.exe
C:\PROGRA~1\Steganos\INTERN~1\avgtray.exe
C:\Programme\iTunes\iTunesHelper.exe
C:\Programme\Logitech\SetPoint\SetPoint.exe
C:\Programme\Gemeinsame Dateien\Logitech\khalshared\KHALMNPR.EXE
C:\Programme\iPod\bin\iPodService.exe
C:\Programme\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programme\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Programme\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: {148fd45f-b698-f0c8-f694-853511edec3a} - {a3cede11-5358-496f-8c0f-896bf54df841} - (no file)
O2 - BHO: (no name) - {B43ED308-D308-4B82-B707-FB8C203DB418} - (no file)
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Programme\Canon\Easy-WebPrint\Toolband.dll
O4 - HKLM\..\Run: [DU Meter] C:\Programme\DU Meter\DUMeter.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\Steganos\INTERN~1\avgtray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Programme\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Programme\iTunes\iTunesHelper.exe"
O4 - Startup: Logitech SetPoint.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: Easy-WebPrint - Drucken - res://C:\Programme\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O8 - Extra context menu item: Easy-WebPrint - Schnelldruck - res://C:\Programme\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint - Vorschau - res://C:\Programme\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint - Zu Druckliste hinzufügen - res://C:\Programme\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Nach Microsoft &Excel exportieren - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programme\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Konsole - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programme\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programme\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programme\Messenger\msmsgs.exe
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1225708018984
O20 - AppInit_DLLs: avgrsstx.dll ilvrsn.dll
O20 - Winlogon Notify: nnnmkKbc - nnnmkKbc.dll (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Programme\Gemeinsame Dateien\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Steganos I.S. WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\Steganos\INTERN~1\avgwdsvc.exe
O23 - Service: Steganos I.S. Firewall (avgfws8) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\Steganos\INTERN~1\avgfws8.exe
O23 - Service: Bonjour-Dienst (Bonjour Service) - Apple Inc. - C:\Programme\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Programme\Canon\CAL\CALMAIN.exe
O23 - Service: iPod-Dienst (iPod Service) - Apple Inc. - C:\Programme\iPod\bin\iPodService.exe
O23 - Service: IviRegMgr - InterVideo - c:\Programme\Gemeinsame Dateien\InterVideo\RegMgr\iviRegMgr.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Programme\Gemeinsame Dateien\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Programme\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Programme\Gemeinsame Dateien\Nero\Lib\NMIndexingService.exe

--
End of file - 5960 bytes


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:11:10, on 29.11.2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Programme\Gemeinsame Dateien\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\Steganos\INTERN~1\avgwdsvc.exe
C:\PROGRA~1\Steganos\INTERN~1\avgfws8.exe
C:\Programme\Bonjour\mDNSResponder.exe
c:\Programme\Gemeinsame Dateien\InterVideo\RegMgr\iviRegMgr.exe
C:\Programme\Nero\Nero8\Nero BackItUp\NBService.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\Steganos\INTERN~1\avgam.exe
C:\PROGRA~1\Steganos\INTERN~1\avgrsx.exe
C:\Programme\Canon\CAL\CALMAIN.exe
C:\PROGRA~1\Steganos\INTERN~1\avgnsx.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\Programme\DU Meter\DUMeter.exe
C:\PROGRA~1\Steganos\INTERN~1\avgtray.exe
C:\Programme\iTunes\iTunesHelper.exe
C:\Programme\Logitech\SetPoint\SetPoint.exe
C:\Programme\Gemeinsame Dateien\Logitech\khalshared\KHALMNPR.EXE
C:\Programme\iPod\bin\iPodService.exe
C:\Programme\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programme\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Programme\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: {148fd45f-b698-f0c8-f694-853511edec3a} - {a3cede11-5358-496f-8c0f-896bf54df841} - (no file)
O2 - BHO: (no name) - {B43ED308-D308-4B82-B707-FB8C203DB418} - (no file)
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Programme\Canon\Easy-WebPrint\Toolband.dll
O4 - HKLM\..\Run: [DU Meter] C:\Programme\DU Meter\DUMeter.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\Steganos\INTERN~1\avgtray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Programme\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Programme\iTunes\iTunesHelper.exe"
O4 - Startup: Logitech SetPoint.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: Easy-WebPrint - Drucken - res://C:\Programme\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O8 - Extra context menu item: Easy-WebPrint - Schnelldruck - res://C:\Programme\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint - Vorschau - res://C:\Programme\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint - Zu Druckliste hinzufügen - res://C:\Programme\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Nach Microsoft &Excel exportieren - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programme\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Konsole - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programme\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programme\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programme\Messenger\msmsgs.exe
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1225708018984
O20 - AppInit_DLLs: avgrsstx.dll ilvrsn.dll
O20 - Winlogon Notify: nnnmkKbc - nnnmkKbc.dll (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Programme\Gemeinsame Dateien\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Steganos I.S. WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\Steganos\INTERN~1\avgwdsvc.exe
O23 - Service: Steganos I.S. Firewall (avgfws8) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\Steganos\INTERN~1\avgfws8.exe
O23 - Service: Bonjour-Dienst (Bonjour Service) - Apple Inc. - C:\Programme\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Programme\Canon\CAL\CALMAIN.exe
O23 - Service: iPod-Dienst (iPod Service) - Apple Inc. - C:\Programme\iPod\bin\iPodService.exe
O23 - Service: IviRegMgr - InterVideo - c:\Programme\Gemeinsame Dateien\InterVideo\RegMgr\iviRegMgr.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Programme\Gemeinsame Dateien\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Programme\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Programme\Gemeinsame Dateien\Nero\Lib\NMIndexingService.exe

--
End of file - 5960 bytes

[cinemarx]

SmitFraudFix v2.378

Scan done at 11:11:49,81, 29.11.2008
Run from C:\Dokumente und Einstellungen\Michael\Eigene Dateien\Downloads\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in normal mode

»»»»»»»»»»»»»»»»»»»»»»»» Process

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Programme\Gemeinsame Dateien\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\Steganos\INTERN~1\avgwdsvc.exe
C:\PROGRA~1\Steganos\INTERN~1\avgfws8.exe
C:\Programme\Bonjour\mDNSResponder.exe
c:\Programme\Gemeinsame Dateien\InterVideo\RegMgr\iviRegMgr.exe
C:\Programme\Nero\Nero8\Nero BackItUp\NBService.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\Steganos\INTERN~1\avgam.exe
C:\PROGRA~1\Steganos\INTERN~1\avgrsx.exe
C:\Programme\Canon\CAL\CALMAIN.exe
C:\PROGRA~1\Steganos\INTERN~1\avgnsx.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\Programme\DU Meter\DUMeter.exe
C:\PROGRA~1\Steganos\INTERN~1\avgtray.exe
C:\Programme\iTunes\iTunesHelper.exe
C:\Programme\Logitech\SetPoint\SetPoint.exe
C:\Programme\Gemeinsame Dateien\Logitech\khalshared\KHALMNPR.EXE
C:\Programme\iPod\bin\iPodService.exe
C:\Programme\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Dokumente und Einstellungen\Michael\Eigene Dateien\Downloads\SmitfraudFix\Policies.exe
C:\WINDOWS\system32\cmd.exe

»»»»»»»»»»»»»»»»»»»»»»»» hosts


»»»»»»»»»»»»»»»»»»»»»»»» C:\


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\Web


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32


»»»»»»»»»»»»»»»»»»»»»»»» C:\Dokumente und Einstellungen\Michael


»»»»»»»»»»»»»»»»»»»»»»»» c:\Temp


»»»»»»»»»»»»»»»»»»»»»»»» C:\Dokumente und Einstellungen\Michael\Application Data


»»»»»»»»»»»»»»»»»»»»»»»» Start Menu


»»»»»»»»»»»»»»»»»»»»»»»» C:\DOKUME~1\Michael\FAVORI~1


»»»»»»»»»»»»»»»»»»»»»»»» Desktop


»»»»»»»»»»»»»»»»»»»»»»»» C:\Programme


»»»»»»»»»»»»»»»»»»»»»»»» Corrupted keys


»»»»»»»»»»»»»»»»»»»»»»»» Desktop Components



»»»»»»»»»»»»»»»»»»»»»»»» o4Patch
!!!Attention, following keys are not inevitably infected!!!

o4Patch
Credits: Malware Analysis & Diagnostic
Code: S!Ri



»»»»»»»»»»»»»»»»»»»»»»»» IEDFix
!!!Attention, following keys are not inevitably infected!!!

IEDFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri



»»»»»»»»»»»»»»»»»»»»»»»» VACFix
!!!Attention, following keys are not inevitably infected!!!

VACFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


»»»»»»»»»»»»»»»»»»»»»»»» 404Fix
!!!Attention, following keys are not inevitably infected!!!

404Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


»»»»»»»»»»»»»»»»»»»»»»»» Sharedtaskscheduler
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


»»»»»»»»»»»»»»»»»»»»»»»» AppInit_DLLs
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"="avgrsstx.dll ilvrsn.dll"
"LoadAppInit_DLLs"=dword:00000001


»»»»»»»»»»»»»»»»»»»»»»»» Winlogon
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"Userinit"="C:\\WINDOWS\\system32\\userinit.exe,"
"System"=""


»»»»»»»»»»»»»»»»»»»»»»»» RK



»»»»»»»»»»»»»»»»»»»»»»»» DNS



»»»»»»»»»»»»»»»»»»»»»»»» Scanning for wininet.dll infection


»»»»»»»»»»»»»»»»»»»»»»»» End

[cinemarx]

Is no one around?

Bump and Topic May Be Closed (http://forums.spybot.info/showpost.php?p=219168&postcount=6)

The Waiting Room: Post here if waiting for help longer than four days (http://forums.spybot.info/forumdisplay.php?f=37)

"BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance) (http://forums.spybot.info/showthread.php?t=288)

Do NOT run 'FIXES' before helpers have analyzed the HJT log (http://forums.spybot.info/showthread.php?t=16806)

[pskelley]

Welcome to Safer Networking, I wish to be sure you have viewed and understand this information.
"BEFORE you POST" (READ this Procedure before Requesting Assistance) http://forums.spybot.info/showthread.php?t=288
All advice given is taken at your own risk.
Please make sure you have read this information so we are on the same page.

We pin (sticky) the instructions at the top of the forum for you to read, stuff like this:

Posting additional comments or logs before a volunteer responds, can push you back instead of forward, because your thread ends up with a newer date. Also, helpers may think you are already being assisted because of the post count.

tashi even edited into your post the instruction links? I am not sure what more we can do, if you still need help, post a new HJT log and I will take a look.

Thanks

[pskelley]

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

If it has been five days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

If it has been less than five days since your last response and you need the thread re-opened, please send me or your helper a private message (pm). A valid, working link to the closed topic is required.

Everyone else please begin a New Topic.