Friday
2008-11-29, 18:50
The following instructions have been created to help you to get rid of "Network Essentials.SmartpopOops" manually.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
If this guide was helpful to you, please consider donating towards this site (http://www.safer-networking.org/index.php?page=donate).
Threat Details:
Removal Instructions:
Files:
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
The file at "<$SYSDIR>\PopOops.dll".
The file at "<$SYSDIR>\PopOops2.dll".
Make sure you set your file manager to display hidden and system files. If Network Essentials.SmartpopOops uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Registry:
You can use regedit.exe (included in Windows) to locate and delete these registry entries.
Delete the registry key "{0421701D-CF13-4E70-ADF0-45A953E7CB8B}" at "HKEY_CLASSES_ROOT\CLSID\".
Delete the registry key "{417386C3-8D4A-4611-9B91-E57E89D603AC}" at "HKEY_CLASSES_ROOT\CLSID\".
Delete the registry key "{10D7DB96-56DC-4617-8EAB-EC506ABE6C7E}" at "HKEY_CLASSES_ROOT\Interface\".
Delete the registry key "{1423903E-86CC-4470-8AB0-257C10D77D45}" at "HKEY_CLASSES_ROOT\Interface\".
Delete the registry key "{795398D0-DC2F-4118-A69C-592273BA9C2B}" at "HKEY_CLASSES_ROOT\Interface\".
Delete the registry key "{D0C29A75-7146-4737-98EE-BC4D7CF44AF9}" at "HKEY_CLASSES_ROOT\TypeLib\".
A key in HKEY_CLASSES_ROOT\ named "PopOops2.PopOops", plus associated values.
If Network Essentials.SmartpopOops uses rootkit technologies, use our RegAlyzer (http://www.safer-networking.org/index.php?page=regalyzer), RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
Please read these instructions (http://forums.spybot.info/showthread.php?t=288) before requesting assistance,
Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a volunteer analyst will advise you as soon as available.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
If this guide was helpful to you, please consider donating towards this site (http://www.safer-networking.org/index.php?page=donate).
Threat Details:
Removal Instructions:
Files:
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
The file at "<$SYSDIR>\PopOops.dll".
The file at "<$SYSDIR>\PopOops2.dll".
Make sure you set your file manager to display hidden and system files. If Network Essentials.SmartpopOops uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Registry:
You can use regedit.exe (included in Windows) to locate and delete these registry entries.
Delete the registry key "{0421701D-CF13-4E70-ADF0-45A953E7CB8B}" at "HKEY_CLASSES_ROOT\CLSID\".
Delete the registry key "{417386C3-8D4A-4611-9B91-E57E89D603AC}" at "HKEY_CLASSES_ROOT\CLSID\".
Delete the registry key "{10D7DB96-56DC-4617-8EAB-EC506ABE6C7E}" at "HKEY_CLASSES_ROOT\Interface\".
Delete the registry key "{1423903E-86CC-4470-8AB0-257C10D77D45}" at "HKEY_CLASSES_ROOT\Interface\".
Delete the registry key "{795398D0-DC2F-4118-A69C-592273BA9C2B}" at "HKEY_CLASSES_ROOT\Interface\".
Delete the registry key "{D0C29A75-7146-4737-98EE-BC4D7CF44AF9}" at "HKEY_CLASSES_ROOT\TypeLib\".
A key in HKEY_CLASSES_ROOT\ named "PopOops2.PopOops", plus associated values.
If Network Essentials.SmartpopOops uses rootkit technologies, use our RegAlyzer (http://www.safer-networking.org/index.php?page=regalyzer), RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
Please read these instructions (http://forums.spybot.info/showthread.php?t=288) before requesting assistance,
Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a volunteer analyst will advise you as soon as available.