Friday
2008-11-29, 22:06
The following instructions have been created to help you to get rid of "Zlob.HQvideo" manually.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
If this guide was helpful to you, please consider donating towards this site (http://www.safer-networking.org/index.php?page=donate).
Threat Details:
Categories:
trojan
Description:
Trojan, which downloads and installs various third-party spyware and malware to infected computers. This variant also changes the dhcp name server.
Removal Instructions:
Start Menu:
Please remove the following items from your start menu.
To check where they are pointing to, right-click them and choose "Properties" from the context menu appearing.
Items named "Uninstall.lnk" and pointing to "<$PROGRAMS>\HQvideo\Uninstall.lnk".
Files:
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
The file at "<$PROGRAMFILES>\HQVideoCodec\pmsnrr.exe".
The file at "<$PROGRAMFILES>\HQ Codec\pmsnrr.exe".
The file at "<$PROGRAMFILES>\HQVideoCodec\isaddon.dll".
Make sure you set your file manager to display hidden and system files. If Zlob.HQvideo uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Folders:
Please use Windows Explorer or another file manager of your choice to locate and delete these folders.
The directory at "<$PROGRAMFILES>\HQVideoCodec".
The directory at "<$PROGRAMS>\HQ Codec".
The directory at "<$PROGRAMS>\HQ Codec".
The directory at "<$PROGRAMS>\HQvideo".
The directory at "<$PROGRAMFILES>\HQvideo".
Make sure you set your file manager to display hidden and system files. If Zlob.HQvideo uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!
Registry:
You can use regedit.exe (included in Windows) to locate and delete these registry entries.
Delete the registry key "{d869742a-e5d2-4624-96c7-aae26170665e}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\".
Delete the registry key "HQvideo" at "HKEY_CURRENT_USER\Software\".
A key in HKEY_CLASSES_ROOT\ named "HQvideo", plus associated values.
If Zlob.HQvideo uses rootkit technologies, use our RegAlyzer (http://www.safer-networking.org/index.php?page=regalyzer), RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
Please read these instructions (http://forums.spybot.info/showthread.php?t=288) before requesting assistance,
Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a volunteer analyst will advise you as soon as available.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
If this guide was helpful to you, please consider donating towards this site (http://www.safer-networking.org/index.php?page=donate).
Threat Details:
Categories:
trojan
Description:
Trojan, which downloads and installs various third-party spyware and malware to infected computers. This variant also changes the dhcp name server.
Removal Instructions:
Start Menu:
Please remove the following items from your start menu.
To check where they are pointing to, right-click them and choose "Properties" from the context menu appearing.
Items named "Uninstall.lnk" and pointing to "<$PROGRAMS>\HQvideo\Uninstall.lnk".
Files:
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
The file at "<$PROGRAMFILES>\HQVideoCodec\pmsnrr.exe".
The file at "<$PROGRAMFILES>\HQ Codec\pmsnrr.exe".
The file at "<$PROGRAMFILES>\HQVideoCodec\isaddon.dll".
Make sure you set your file manager to display hidden and system files. If Zlob.HQvideo uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Folders:
Please use Windows Explorer or another file manager of your choice to locate and delete these folders.
The directory at "<$PROGRAMFILES>\HQVideoCodec".
The directory at "<$PROGRAMS>\HQ Codec".
The directory at "<$PROGRAMS>\HQ Codec".
The directory at "<$PROGRAMS>\HQvideo".
The directory at "<$PROGRAMFILES>\HQvideo".
Make sure you set your file manager to display hidden and system files. If Zlob.HQvideo uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!
Registry:
You can use regedit.exe (included in Windows) to locate and delete these registry entries.
Delete the registry key "{d869742a-e5d2-4624-96c7-aae26170665e}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\".
Delete the registry key "HQvideo" at "HKEY_CURRENT_USER\Software\".
A key in HKEY_CLASSES_ROOT\ named "HQvideo", plus associated values.
If Zlob.HQvideo uses rootkit technologies, use our RegAlyzer (http://www.safer-networking.org/index.php?page=regalyzer), RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
Please read these instructions (http://forums.spybot.info/showthread.php?t=288) before requesting assistance,
Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a volunteer analyst will advise you as soon as available.