Friday
2008-11-29, 22:06
The following instructions have been created to help you to get rid of "Zlob.SiteTicket" manually.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
If this guide was helpful to you, please consider donating towards this site (http://www.safer-networking.org/index.php?page=donate).
Threat Details:
Categories:
trojan
Description:
Trojan, which downloads and installs various third party spyware and malware to the infected computer.
Removal Instructions:
Installed Software List:
You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) or RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) to locate and get rid of these entries.
Products that have a key or property named "SiteTicket".
Files:
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
The file at "<$LOCALSETTINGS>\Temp\pdyq.exe".
A file with an unknown location named "pdyq.exe".
The file at "<$PROGRAMS>\SiteTicket\Uninstall.lnk".
The file at "<$PROGRAMFILES>\SiteTicket\Uninstall.exe".
Make sure you set your file manager to display hidden and system files. If Zlob.SiteTicket uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Registry:
You can use regedit.exe (included in Windows) to locate and delete these registry entries.
Remove "85.255.116.117 85.255.112.190" from registry value "NameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\".
Remove "85.255.116.117 85.255.112.190" from registry value "NameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\".
Remove "85.255.116.117 85.255.112.190" from registry value "NameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\".
Remove "85.255.116.117 85.255.112.190" from registry value "DhcpNameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\".
Remove "85.255.116.117 85.255.112.190" from registry value "DhcpNameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\".
Remove "85.255.116.117 85.255.112.190" from registry value "DhcpNameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\".
Remove "kddep.exe" from registry value "System" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\".
Remove "85.255.116.166 85.255.112.132" from registry value "NameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\".
Remove "85.255.116.166 85.255.112.132" from registry value "NameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\".
Remove "85.255.116.166 85.255.112.132" from registry value "NameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\".
Remove "85.255.116.166 85.255.112.132" from registry value "DhcpNameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\".
Remove "85.255.116.166 85.255.112.132" from registry value "DhcpNameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\".
Remove "85.255.116.166 85.255.112.132" from registry value "DhcpNameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\".
Remove "85.255.116.132 85.255.112.221" from registry value "NameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\".
Remove "85.255.116.132 85.255.112.221" from registry value "NameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\".
Remove "85.255.116.132 85.255.112.221" from registry value "NameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\".
Remove "85.255.116.132 85.255.112.221" from registry value "DhcpNameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\".
Remove "85.255.116.132 85.255.112.221" from registry value "DhcpNameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\".
Remove "85.255.116.132 85.255.112.221" from registry value "DhcpNameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\".
Remove "85.255.114.68 85.255.112.150" from registry value "NameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\".
Remove "85.255.114.68 85.255.112.150" from registry value "NameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\".
Remove "85.255.114.68 85.255.112.150" from registry value "NameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\".
Remove "85.255.114.68 85.255.112.150" from registry value "DhcpNameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\".
Remove "85.255.114.68 85.255.112.150" from registry value "DhcpNameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\".
Remove "85.255.114.68 85.255.112.150" from registry value "DhcpNameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\".
Remove "kdwgt.exe" from registry value "System" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\".
Remove "85.255.114.66 85.255.112.130" from registry value "NameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\".
Remove "85.255.114.66 85.255.112.130" from registry value "NameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\".
Remove "85.255.114.66 85.255.112.130" from registry value "NameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\".
Remove "kdbjp.exe" from registry value "System" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\".
Delete the registry key "SiteTicket" at "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOrder\Start Menu\Programs\".
Delete the registry key "" at "HKEY_CLASSES_ROOT\SiteTicket\".
If Zlob.SiteTicket uses rootkit technologies, use our RegAlyzer (http://www.safer-networking.org/index.php?page=regalyzer), RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
Please read these instructions (http://forums.spybot.info/showthread.php?t=288) before requesting assistance,
Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a volunteer analyst will advise you as soon as available.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
If this guide was helpful to you, please consider donating towards this site (http://www.safer-networking.org/index.php?page=donate).
Threat Details:
Categories:
trojan
Description:
Trojan, which downloads and installs various third party spyware and malware to the infected computer.
Removal Instructions:
Installed Software List:
You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) or RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) to locate and get rid of these entries.
Products that have a key or property named "SiteTicket".
Files:
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
The file at "<$LOCALSETTINGS>\Temp\pdyq.exe".
A file with an unknown location named "pdyq.exe".
The file at "<$PROGRAMS>\SiteTicket\Uninstall.lnk".
The file at "<$PROGRAMFILES>\SiteTicket\Uninstall.exe".
Make sure you set your file manager to display hidden and system files. If Zlob.SiteTicket uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Registry:
You can use regedit.exe (included in Windows) to locate and delete these registry entries.
Remove "85.255.116.117 85.255.112.190" from registry value "NameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\".
Remove "85.255.116.117 85.255.112.190" from registry value "NameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\".
Remove "85.255.116.117 85.255.112.190" from registry value "NameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\".
Remove "85.255.116.117 85.255.112.190" from registry value "DhcpNameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\".
Remove "85.255.116.117 85.255.112.190" from registry value "DhcpNameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\".
Remove "85.255.116.117 85.255.112.190" from registry value "DhcpNameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\".
Remove "kddep.exe" from registry value "System" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\".
Remove "85.255.116.166 85.255.112.132" from registry value "NameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\".
Remove "85.255.116.166 85.255.112.132" from registry value "NameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\".
Remove "85.255.116.166 85.255.112.132" from registry value "NameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\".
Remove "85.255.116.166 85.255.112.132" from registry value "DhcpNameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\".
Remove "85.255.116.166 85.255.112.132" from registry value "DhcpNameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\".
Remove "85.255.116.166 85.255.112.132" from registry value "DhcpNameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\".
Remove "85.255.116.132 85.255.112.221" from registry value "NameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\".
Remove "85.255.116.132 85.255.112.221" from registry value "NameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\".
Remove "85.255.116.132 85.255.112.221" from registry value "NameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\".
Remove "85.255.116.132 85.255.112.221" from registry value "DhcpNameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\".
Remove "85.255.116.132 85.255.112.221" from registry value "DhcpNameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\".
Remove "85.255.116.132 85.255.112.221" from registry value "DhcpNameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\".
Remove "85.255.114.68 85.255.112.150" from registry value "NameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\".
Remove "85.255.114.68 85.255.112.150" from registry value "NameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\".
Remove "85.255.114.68 85.255.112.150" from registry value "NameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\".
Remove "85.255.114.68 85.255.112.150" from registry value "DhcpNameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\".
Remove "85.255.114.68 85.255.112.150" from registry value "DhcpNameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\".
Remove "85.255.114.68 85.255.112.150" from registry value "DhcpNameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\".
Remove "kdwgt.exe" from registry value "System" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\".
Remove "85.255.114.66 85.255.112.130" from registry value "NameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\".
Remove "85.255.114.66 85.255.112.130" from registry value "NameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\".
Remove "85.255.114.66 85.255.112.130" from registry value "NameServer" at "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\".
Remove "kdbjp.exe" from registry value "System" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\".
Delete the registry key "SiteTicket" at "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOrder\Start Menu\Programs\".
Delete the registry key "" at "HKEY_CLASSES_ROOT\SiteTicket\".
If Zlob.SiteTicket uses rootkit technologies, use our RegAlyzer (http://www.safer-networking.org/index.php?page=regalyzer), RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
Please read these instructions (http://forums.spybot.info/showthread.php?t=288) before requesting assistance,
Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a volunteer analyst will advise you as soon as available.