help me! click2begin / popupsearch

[rott_dog]

Hopefully I've done everything right in your instructions. Please be patient with your 3-day rule. I work rotating shifts and can not always get onto the computer.
I ran my anti-virus scan from F-secure.
It found two viruses
trojan-downloader.win32.adload.a
newspopupper.zip password-protected-exe
both of which have been deleted.

Here is my log and thank you very much.

Logfile of HijackThis v1.99.1
Scan saved at 10:03:18 PM, on 4/23/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\CHARTE~1\backweb\3528733\Program\SERVIC~1.EXE
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fsgk32st.exe
C:\Program Files\Charter High-Speed Security Suite\backweb\3528733\program\fsbwsys.exe
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\FSGK32.EXE
C:\Program Files\Charter High-Speed Security Suite\Common\FSMA32.EXE
C:\Program Files\Charter High-Speed Security Suite\Common\FSMB32.EXE
C:\WINDOWS\system32\gearsec.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Charter High-Speed Security Suite\Common\FCH32.EXE
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fssm32.exe
C:\Program Files\Charter High-Speed Security Suite\Common\FAMEH32.EXE
C:\Program Files\Charter High-Speed Security Suite\FSPC\fspc.exe
C:\Program Files\Charter High-Speed Security Suite\FWES\Program\fsdfwd.exe
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fsav32.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Charter High-Speed Security Suite\Common\FSM32.EXE
C:\Program Files\Charter High-Speed Security Suite\backweb\3528733\Program\fspex.exe
C:\Program Files\Charter High-Speed Security Suite\FSGUI\ispnews.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Microsoft Broadband Networking\MSBNTray.exe
C:\Program Files\Charter High-Speed Security Suite\FSGUI\fsguiexe.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://charter.msn.com/
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: web compressor - {23FB5ADD-DA37-4a40-9FC0-B0E2384CDE92} - C:\WINDOWS\system32\nsh149.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files\Charter High-Speed Security Suite\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program Files\Charter High-Speed Security Suite\TNB\TNBUtil.exe" /CHECKALL /WAITFORSW
O4 - HKLM\..\Run: [F-Secure Startup Wizard] "C:\Program Files\Charter High-Speed Security Suite\FSGUI\FSSW.EXE" /reboot
O4 - HKLM\..\Run: [News Service] "C:\Program Files\Charter High-Speed Security Suite\FSGUI\ispnews.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - Global Startup: Microsoft Broadband Networking.lnk = ?
O9 - Extra button: Web Filter - {200DB664-75B5-47c0-8B45-A44ACCF73C00} - C:\Program Files\Charter High-Speed Security Suite\FSPC\fspcmsie.dll
O9 - Extra button: (no name) - {200DB664-75B5-47c0-8B45-A44ACCF73F01} - C:\Program Files\Charter High-Speed Security Suite\FSPC\fspcmsie.dll
O9 - Extra 'Tools' menuitem: Show website &list - {200DB664-75B5-47c0-8B45-A44ACCF73F01} - C:\Program Files\Charter High-Speed Security Suite\FSPC\fspcmsie.dll
O9 - Extra button: (no name) - {200DB664-75B5-47c0-8B45-A44ACCF73F02} - C:\Program Files\Charter High-Speed Security Suite\FSPC\fspcmsie.dll
O9 - Extra 'Tools' menuitem: &Suspend Webpage Filter - {200DB664-75B5-47c0-8B45-A44ACCF73F02} - C:\Program Files\Charter High-Speed Security Suite\FSPC\fspcmsie.dll
O9 - Extra button: (no name) - {200DB664-75B5-47c0-8B45-A44ACCF73F03} - C:\Program Files\Charter High-Speed Security Suite\FSPC\fspcmsie.dll
O9 - Extra 'Tools' menuitem: &Deny this website - {200DB664-75B5-47c0-8B45-A44ACCF73F03} - C:\Program Files\Charter High-Speed Security Suite\FSPC\fspcmsie.dll
O9 - Extra button: (no name) - {200DB664-75B5-47c0-8B45-A44ACCF73F04} - C:\Program Files\Charter High-Speed Security Suite\FSPC\fspcmsie.dll
O9 - Extra 'Tools' menuitem: &Allow this website - {200DB664-75B5-47c0-8B45-A44ACCF73F04} - C:\Program Files\Charter High-Speed Security Suite\FSPC\fspcmsie.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Broken Internet access because of LSP provider 'winsflt.dll' missing
O12 - Plugin for .wav: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://support.charter.com/sdccommon/download/tgctlcm.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1408.g.akamai.net/7/1408/9955/20031218/akamai.info.apple.com/iTunes4/WW/win/019-0123.20031218.zes4d/iTunesSetup.exe
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-3-36.cab
O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://www.napster.com/client/setup.exe
O16 - DPF: {5526B4C6-63D6-41A1-9783-0FABF529859A} (mm06ocx.mm06ocxf) - http://cabs.media-motor.net/cabs/joysaver.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX27.cab
O16 - DPF: {8EF27A70-DD04-11D6-B7F6-00A0C9CD5F8A} - http://www.quikshield.com/qshsetup.exe
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.napster.com/client/isetup.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
O16 - DPF: {C5E28B9D-0A68-4B50-94E9-E8F6B4697517} (NsvPlayX Control) - http://www.nullsoft.com/nsv/embed/nsvplayx_vp3_aac.cab
O16 - DPF: {C5E28B9D-0A68-4B50-94E9-E8F6B4697519} (NsvPlayX Control) - http://www.nullsoft.com/nsv/embed/nsvplayx_vp6_aac.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-0-3-0.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/sj/en/check/qdiagh.cab?326
O23 - Service: Charter High-Speed Security Suite (BackWeb Plug-in - 3528733) - Unknown owner

[shelf life]

hi rott_dog,

scan with HJT, put a checkmark beside the items below, close all windows and click fix checked.

O2 - BHO: web compressor - {23FB5ADD-DA37-4a40-9FC0-B0E2384CDE92} - C:\WINDOWS\system32\nsh149.dll

O16 - DPF: {5526B4C6-63D6-41A1-9783-0FABF529859A} (mm06ocx.mm06ocxf) - http://cabs.media-motor.net/cabs/joysaver.cab

shelf life

[rott_dog]

Thank you. That has taken away the click2begin pop ups and the links that are inserted all over the web page. It's still slower than it should be, but at least this is a good start.:bigthumb:

[shelf life]

hi rott_dog,

try this:

start>settings>Control Panel> click the Internet options icon

Next:

Click on Delete Cookies.

Click on Delete Files, Make sure Delete all offline content is checked and then click on OK


Then click on Settings, then click on View Files if there is any thing in there, delete what you can
(edit>select all--- then file>delete)

Then at the top in the address bar, at the end where it says:

\Temporary Internet Files

change it to \Temp then hit enter and delete what you can.
------------------------
reboot once, rescan and post anew hjt log.........shelf life

[rott_dog]

sorry for the dealay. As instructed...

Thank you.

Logfile of HijackThis v1.99.1
Scan saved at 7:03:54 PM, on 4/29/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\CHARTE~1\backweb\3528733\Program\SERVIC~1.EXE
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fsgk32st.exe
C:\Program Files\Charter High-Speed Security Suite\backweb\3528733\program\fsbwsys.exe
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\FSGK32.EXE
C:\Program Files\Charter High-Speed Security Suite\Common\FSMA32.EXE
C:\WINDOWS\system32\gearsec.exe
C:\Program Files\Charter High-Speed Security Suite\Common\FSMB32.EXE
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fssm32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Charter High-Speed Security Suite\Common\FCH32.EXE
C:\Program Files\Charter High-Speed Security Suite\Common\FAMEH32.EXE
C:\Program Files\Charter High-Speed Security Suite\FSPC\fspc.exe
C:\Program Files\Charter High-Speed Security Suite\FWES\Program\fsdfwd.exe
C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fsav32.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Charter High-Speed Security Suite\backweb\3528733\Program\fspex.exe
C:\Program Files\Charter High-Speed Security Suite\Common\FSM32.EXE
C:\Program Files\Charter High-Speed Security Suite\FSGUI\ispnews.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Charter High-Speed Security Suite\FSGUI\fsguiexe.exe
C:\WINDOWS\system32\wuauclt.exe
C:\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://charter.msn.com/
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files\Charter High-Speed Security Suite\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program Files\Charter High-Speed Security Suite\TNB\TNBUtil.exe" /CHECKALL /WAITFORSW
O4 - HKLM\..\Run: [F-Secure Startup Wizard] "C:\Program Files\Charter High-Speed Security Suite\FSGUI\FSSW.EXE" /reboot
O4 - HKLM\..\Run: [News Service] "C:\Program Files\Charter High-Speed Security Suite\FSGUI\ispnews.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - Global Startup: Microsoft Broadband Networking.lnk = ?
O9 - Extra button: Web Filter - {200DB664-75B5-47c0-8B45-A44ACCF73C00} - C:\Program Files\Charter High-Speed Security Suite\FSPC\fspcmsie.dll
O9 - Extra button: (no name) - {200DB664-75B5-47c0-8B45-A44ACCF73F01} - C:\Program Files\Charter High-Speed Security Suite\FSPC\fspcmsie.dll
O9 - Extra 'Tools' menuitem: Show website &list - {200DB664-75B5-47c0-8B45-A44ACCF73F01} - C:\Program Files\Charter High-Speed Security Suite\FSPC\fspcmsie.dll
O9 - Extra button: (no name) - {200DB664-75B5-47c0-8B45-A44ACCF73F02} - C:\Program Files\Charter High-Speed Security Suite\FSPC\fspcmsie.dll
O9 - Extra 'Tools' menuitem: &Suspend Webpage Filter - {200DB664-75B5-47c0-8B45-A44ACCF73F02} - C:\Program Files\Charter High-Speed Security Suite\FSPC\fspcmsie.dll
O9 - Extra button: (no name) - {200DB664-75B5-47c0-8B45-A44ACCF73F03} - C:\Program Files\Charter High-Speed Security Suite\FSPC\fspcmsie.dll
O9 - Extra 'Tools' menuitem: &Deny this website - {200DB664-75B5-47c0-8B45-A44ACCF73F03} - C:\Program Files\Charter High-Speed Security Suite\FSPC\fspcmsie.dll
O9 - Extra button: (no name) - {200DB664-75B5-47c0-8B45-A44ACCF73F04} - C:\Program Files\Charter High-Speed Security Suite\FSPC\fspcmsie.dll
O9 - Extra 'Tools' menuitem: &Allow this website - {200DB664-75B5-47c0-8B45-A44ACCF73F04} - C:\Program Files\Charter High-Speed Security Suite\FSPC\fspcmsie.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Broken Internet access because of LSP provider 'winsflt.dll' missing
O12 - Plugin for .wav: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://support.charter.com/sdccommon/download/tgctlcm.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1408.g.akamai.net/7/1408/9955/20031218/akamai.info.apple.com/iTunes4/WW/win/019-0123.20031218.zes4d/iTunesSetup.exe
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-3-36.cab
O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://www.napster.com/client/setup.exe
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX27.cab
O16 - DPF: {8EF27A70-DD04-11D6-B7F6-00A0C9CD5F8A} - http://www.quikshield.com/qshsetup.exe
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.napster.com/client/isetup.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
O16 - DPF: {C5E28B9D-0A68-4B50-94E9-E8F6B4697517} (NsvPlayX Control) - http://www.nullsoft.com/nsv/embed/nsvplayx_vp3_aac.cab
O16 - DPF: {C5E28B9D-0A68-4B50-94E9-E8F6B4697519} (NsvPlayX Control) - http://www.nullsoft.com/nsv/embed/nsvplayx_vp6_aac.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-0-3-0.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/sj/en/check/qdiagh.cab?326
O23 - Service: Charter High-Speed Security Suite (BackWeb Plug-in - 3528733) - Unknown owner - C:\PROGRA~1\CHARTE~1\backweb\3528733\Program\SERVIC~1.EXE
O23 - Service: F-Secure Gatekeeper Handler Starter - F-Secure Corp. - C:\Program Files\Charter High-Speed Security Suite\Anti-Virus\fsgk32st.exe
O23 - Service: fsbwsys - F-Secure Corp. - C:\Program Files\Charter High-Speed Security Suite\backweb\3528733\program\fsbwsys.exe
O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program Files\Charter High-Speed Security Suite\FWES\Program\fsdfwd.exe
O23 - Service: F-Secure HTTP Server (fshttps) - F-Secure Corporation - C:\Program Files\Charter High-Speed Security Suite\FSPC\fshttps\fshttps.exe
O23 - Service: FSMA - F-Secure Corporation - C:\Program Files\Charter High-Speed Security Suite\Common\FSMA32.EXE
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\system32\gearsec.exe

[shelf life]

hi rott_dog,

that last log looks ok.
this software: Viewpoint, is questionable it can be removed via add/remove programs panel.

[tashi]

As the problem appears to be resolved this topic will be archived.
If you need it re-opened please send me a pm and provide a link to the thread.

Glad we could help, thank you shelf life.