Friday
2008-11-30, 00:00
The following instructions have been created to help you to get rid of "JimmyHelp BHO" manually.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
If this guide was helpful to you, please consider donating towards this site (http://www.safer-networking.org/index.php?page=donate).
Threat Details:
Removal Instructions:
Files:
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
The file at "<$SYSDIR>\hwoaet.dll".
The file at "<$SYSDIR>\jxrdo.dll".
Make sure you set your file manager to display hidden and system files. If JimmyHelp BHO uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Registry:
You can use regedit.exe (included in Windows) to locate and delete these registry entries.
Delete the registry key "{0989DF55-6F03-42D7-A955-59B80306F6BD}" at "HKEY_CLASSES_ROOT\CLSID\".
Delete the registry key "{A5886991-5315-4428-88EC-84BBC6A37496}" at "HKEY_CLASSES_ROOT\Interface\".
Delete the registry key "{A3B7B7F8-5857-4BC4-8359-D0FA1531AC38}" at "HKEY_CLASSES_ROOT\TypeLib\".
A key in HKEY_CLASSES_ROOT\ named "jimmyhelp.CBrowserHelper", plus associated values.
Delete the registry key "{8B72A9EA-5CB6-4C33-8695-7BBA92557678}" at "HKEY_CLASSES_ROOT\Interface\".
Delete the registry key "{D6558AB8-AB15-4708-A29C-0794038605A6}" at "HKEY_CLASSES_ROOT\TypeLib\".
Delete the registry key "{9C95EE3F-156C-4E7D-8722-1F4E1D987B00}" at "HKEY_CLASSES_ROOT\Interface\".
Delete the registry key "{F732714C-DCA1-44C3-9F4B-6B254935090B}" at "HKEY_CLASSES_ROOT\TypeLib\".
If JimmyHelp BHO uses rootkit technologies, use our RegAlyzer (http://www.safer-networking.org/index.php?page=regalyzer), RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
Please read these instructions (http://forums.spybot.info/showthread.php?t=288) before requesting assistance,
Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a volunteer analyst will advise you as soon as available.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
If this guide was helpful to you, please consider donating towards this site (http://www.safer-networking.org/index.php?page=donate).
Threat Details:
Removal Instructions:
Files:
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
The file at "<$SYSDIR>\hwoaet.dll".
The file at "<$SYSDIR>\jxrdo.dll".
Make sure you set your file manager to display hidden and system files. If JimmyHelp BHO uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Registry:
You can use regedit.exe (included in Windows) to locate and delete these registry entries.
Delete the registry key "{0989DF55-6F03-42D7-A955-59B80306F6BD}" at "HKEY_CLASSES_ROOT\CLSID\".
Delete the registry key "{A5886991-5315-4428-88EC-84BBC6A37496}" at "HKEY_CLASSES_ROOT\Interface\".
Delete the registry key "{A3B7B7F8-5857-4BC4-8359-D0FA1531AC38}" at "HKEY_CLASSES_ROOT\TypeLib\".
A key in HKEY_CLASSES_ROOT\ named "jimmyhelp.CBrowserHelper", plus associated values.
Delete the registry key "{8B72A9EA-5CB6-4C33-8695-7BBA92557678}" at "HKEY_CLASSES_ROOT\Interface\".
Delete the registry key "{D6558AB8-AB15-4708-A29C-0794038605A6}" at "HKEY_CLASSES_ROOT\TypeLib\".
Delete the registry key "{9C95EE3F-156C-4E7D-8722-1F4E1D987B00}" at "HKEY_CLASSES_ROOT\Interface\".
Delete the registry key "{F732714C-DCA1-44C3-9F4B-6B254935090B}" at "HKEY_CLASSES_ROOT\TypeLib\".
If JimmyHelp BHO uses rootkit technologies, use our RegAlyzer (http://www.safer-networking.org/index.php?page=regalyzer), RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
Please read these instructions (http://forums.spybot.info/showthread.php?t=288) before requesting assistance,
Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a volunteer analyst will advise you as soon as available.