Friday
2008-11-30, 00:02
The following instructions have been created to help you to get rid of "SpyArsenal.Family Keylogger" manually.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
If this guide was helpful to you, please consider donating towards this site (http://www.safer-networking.org/index.php?page=donate).
Threat Details:
Categories:
keylogger
Description:
Family Keylogger installs itself to the systemdirectory and runs hidden in background. It records all keystrokes without the users knowledge or consent.
Removal Instructions:
Installed Software List:
You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) or RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) to locate and get rid of these entries.
Products that have a key or property named "FamilyKeyLogger".
Files:
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
The file at "<$PROGRAMS>\Family Keylogger\Family Keylogger.lnk".
The file at "<$PROGRAMS>\Family Keylogger\Help.lnk".
The file at "<$PROGRAMS>\Family Keylogger\Quick Start.lnk".
The file at "<$PROGRAMS>\Family Keylogger\Reset Settings.lnk".
The file at "<$PROGRAMS>\Family Keylogger\Uninstall.lnk".
The file at "<$PROGRAMS>\Family Keylogger\Links\Download lastest version.lnk".
The file at "<$PROGRAMS>\Family Keylogger\Links\Mail to support.lnk".
The file at "<$PROGRAMS>\Family Keylogger\Links\Program's home page.lnk".
The file at "<$PROGRAMS>\Family Keylogger\Links\Registration.lnk".
The file at "<$SYSDIR>\CTF\ctfmon.dll".
The file at "<$SYSDIR>\CTF\ctfmon.exe".
The file at "<$SYSDIR>\CTF\ctfmon.txt".
The file at "<$SYSDIR>\CTF\ctfs.dll".
The file at "<$SYSDIR>\CTF\FKL.chm".
The file at "<$SYSDIR>\CTF\license.txt".
The file at "<$SYSDIR>\CTF\QuickStart.html".
The file at "<$SYSDIR>\CTF\readme.txt".
The file at "<$SYSDIR>\CTF\ResetSettings.bat".
The file at "<$SYSDIR>\CTF\Links\bg1.gif".
The file at "<$SYSDIR>\CTF\Links\Download lastest version.url".
The file at "<$SYSDIR>\CTF\Links\fkllogo.gif".
The file at "<$SYSDIR>\CTF\Links\Mail to support.url".
The file at "<$SYSDIR>\CTF\Links\OtherProducts.html".
The file at "<$SYSDIR>\CTF\Links\Program's home page.url".
The file at "<$SYSDIR>\CTF\Links\Registration.url".
Make sure you set your file manager to display hidden and system files. If SpyArsenal.Family Keylogger uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Folders:
Please use Windows Explorer or another file manager of your choice to locate and delete these folders.
The directory at "<$PROGRAMS>\Family Keylogger".
The directory at "<$PROGRAMS>\Family Keylogger\Links".
The directory at "<$SYSDIR>\CTF".
The directory at "<$SYSDIR>\CTF\Links".
Make sure you set your file manager to display hidden and system files. If SpyArsenal.Family Keylogger uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
Please read these instructions (http://forums.spybot.info/showthread.php?t=288) before requesting assistance,
Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a volunteer analyst will advise you as soon as available.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
If this guide was helpful to you, please consider donating towards this site (http://www.safer-networking.org/index.php?page=donate).
Threat Details:
Categories:
keylogger
Description:
Family Keylogger installs itself to the systemdirectory and runs hidden in background. It records all keystrokes without the users knowledge or consent.
Removal Instructions:
Installed Software List:
You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) or RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) to locate and get rid of these entries.
Products that have a key or property named "FamilyKeyLogger".
Files:
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
The file at "<$PROGRAMS>\Family Keylogger\Family Keylogger.lnk".
The file at "<$PROGRAMS>\Family Keylogger\Help.lnk".
The file at "<$PROGRAMS>\Family Keylogger\Quick Start.lnk".
The file at "<$PROGRAMS>\Family Keylogger\Reset Settings.lnk".
The file at "<$PROGRAMS>\Family Keylogger\Uninstall.lnk".
The file at "<$PROGRAMS>\Family Keylogger\Links\Download lastest version.lnk".
The file at "<$PROGRAMS>\Family Keylogger\Links\Mail to support.lnk".
The file at "<$PROGRAMS>\Family Keylogger\Links\Program's home page.lnk".
The file at "<$PROGRAMS>\Family Keylogger\Links\Registration.lnk".
The file at "<$SYSDIR>\CTF\ctfmon.dll".
The file at "<$SYSDIR>\CTF\ctfmon.exe".
The file at "<$SYSDIR>\CTF\ctfmon.txt".
The file at "<$SYSDIR>\CTF\ctfs.dll".
The file at "<$SYSDIR>\CTF\FKL.chm".
The file at "<$SYSDIR>\CTF\license.txt".
The file at "<$SYSDIR>\CTF\QuickStart.html".
The file at "<$SYSDIR>\CTF\readme.txt".
The file at "<$SYSDIR>\CTF\ResetSettings.bat".
The file at "<$SYSDIR>\CTF\Links\bg1.gif".
The file at "<$SYSDIR>\CTF\Links\Download lastest version.url".
The file at "<$SYSDIR>\CTF\Links\fkllogo.gif".
The file at "<$SYSDIR>\CTF\Links\Mail to support.url".
The file at "<$SYSDIR>\CTF\Links\OtherProducts.html".
The file at "<$SYSDIR>\CTF\Links\Program's home page.url".
The file at "<$SYSDIR>\CTF\Links\Registration.url".
Make sure you set your file manager to display hidden and system files. If SpyArsenal.Family Keylogger uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Folders:
Please use Windows Explorer or another file manager of your choice to locate and delete these folders.
The directory at "<$PROGRAMS>\Family Keylogger".
The directory at "<$PROGRAMS>\Family Keylogger\Links".
The directory at "<$SYSDIR>\CTF".
The directory at "<$SYSDIR>\CTF\Links".
Make sure you set your file manager to display hidden and system files. If SpyArsenal.Family Keylogger uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
Please read these instructions (http://forums.spybot.info/showthread.php?t=288) before requesting assistance,
Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a volunteer analyst will advise you as soon as available.