Friday
2008-11-30, 00:03
The following instructions have been created to help you to get rid of "webHancer" manually.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
If this guide was helpful to you, please consider donating towards this site (http://www.safer-networking.org/index.php?page=donate).
Threat Details:
Supposed Functionality:
Monitors web site performance.
Privacy Statement:
Examples of information that we collect are web page address, web page size, web page load time, web page completion state and network delay time.
Links (be careful!):
Website: http://www.webhancer.com/
Product: http://www.webhancer.com/support/index.asp?s=31
Privacy: http://www.webhancer.com/privacy/index.asp?s=90
Removal Instructions:
Autorun:
Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd), RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) or msconfig.exe to remove the following autorun entries.
Entries named "webHancer Survey Companion" and pointing to "?<$SYSDRIVE>\Program Files\webHancer\Programs\whSurvey.exe?".
Entries named "defender" and pointing to "c:\\dfndrff_e8.exe".
Entries named "keyboard" and pointing to "c:\\kybrdff_e8.exe".
Entries named "webHancer Survey Companion" and pointing to "*whsurvey.exe".
Entries named "webHancer Agent".
Entries named "webHancer Survey Companion" and pointing to "C:\Program Files\webHancer\Programs\whSurvey.exe".
Installed Software List:
You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) or RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) to locate and get rid of these entries.
Products that have a key or property named "whSurvey".
Products that have a key or property named "webHancer Agent".
Files:
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
The file at "<$SYSDRIVE>\Program Files\webHancer\Programs\license.txt".
The file at "<$SYSDRIVE>\Program Files\webHancer\Programs\readme.txt".
The file at "<$SYSDRIVE>\Program Files\webHancer\Programs\sporder.dll".
The file at "<$SYSDRIVE>\Program Files\webHancer\Programs\whAgent.exe".
The file at "<$SYSDRIVE>\Program Files\webHancer\Programs\whAgent.ini".
The file at "<$SYSDRIVE>\Program Files\webHancer\Programs\whiehlpr.dll".
The file at "<$SYSDRIVE>\Program Files\webHancer\Programs\whSurvey.exe".
The file at "<$WINDIR>\hancerdoem.exe".
The file at "<$WINDIR>\whCC-GIANT.exe".
The file at "c:\dfndrff_e8.exe".
The file at "c:\kybrdff_e8.exe".
The file at "<$SYSDIR>\loy9eb63.dll".
The file at "<$SYSDIR>\loy9eb63.sys".
The file at "<$PROGRAMFILES>\webHancer\Programs\license.txt".
The file at "<$PROGRAMFILES>\webHancer\Programs\readme.txt".
The file at "<$PROGRAMFILES>\webHancer\Programs\sporder.dll".
The file at "<$PROGRAMFILES>\webHancer\Programs\webhdll.dll".
The file at "<$PROGRAMFILES>\webHancer\Programs\whagent.ini".
The file at "<$PROGRAMFILES>\webHancer\Programs\whiehlpr.dll".
The file at "<$PROGRAMFILES>\webHancer\Programs\whinstaller.exe".
The file at "<$PROGRAMFILES>\webHancer\Programs\whsurvey.exe".
The file at "<$PROGRAMFILES>\whInstall\license.txt".
The file at "<$PROGRAMFILES>\whInstall\readme.txt".
The file at "<$PROGRAMFILES>\whInstall\whAgent.ini".
The file at "c:\WHCC2.exe".
A file with an unknown location named "whsurvey.exe".
The file at "<$WINDIR>\webhdll.dll".
The file at "<$WINDIR>\Temp\webhdll.dll".
The file at "<$WINDIR>\whAgent.inf".
The file at "<$WINDIR>\whInstaller.exe".
The file at "<$WINDIR>\whInstaller.ini".
A file with an unknown location named "whCC-corporate.exe".
The file at "<$WINDIR>\Temp\whCC-GROKSTER.exe".
The file at "c:\Program Files\webHancer\Programs\whiehlpr.dll".
Make sure you set your file manager to display hidden and system files. If webHancer uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Folders:
Please use Windows Explorer or another file manager of your choice to locate and delete these folders.
The directory at "<$SYSDRIVE>\Program Files\webHancer".
The directory at "<$SYSDRIVE>\Program Files\webHancer\Programs".
The directory at "<$PROGRAMFILES>\webHancer\Programs".
The directory at "<$PROGRAMFILES>\whInstall".
The directory at "C:\Program Files\webHancer".
Make sure you set your file manager to display hidden and system files. If webHancer uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!
Registry:
You can use regedit.exe (included in Windows) to locate and delete these registry entries.
Delete the registry key "{C900B400-CDFE-11D3-976A-00E02913A9E0}" at "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\".
A key in HKEY_CLASSES_ROOT\ named "WhIeHelperObj.WhIeHelperObj", plus associated values.
Delete the registry key "{C89435B0-CDFE-11D3-976A-00E02913A9E0}" at "HKEY_CLASSES_ROOT\Interface\".
Delete the registry key "{C8CB3870-CDFE-11D3-976A-00E02913A9E0}" at "HKEY_CLASSES_ROOT\TypeLib\".
Delete the registry key "webHancer" at "HKEY_LOCAL_MACHINE\Software\".
Delete the registry key "{c900b400-cdfe-11d3-976a-00e02913a9e0}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\".
If webHancer uses rootkit technologies, use our RegAlyzer (http://www.safer-networking.org/index.php?page=regalyzer), RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
Special Parts:
There are more tricky parts of this threat that cannot be easily described in words.
Possibly malicious network drivers are monitoring your complete network traffic.
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
Please read these instructions (http://forums.spybot.info/showthread.php?t=288) before requesting assistance,
Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a volunteer analyst will advise you as soon as available.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
If this guide was helpful to you, please consider donating towards this site (http://www.safer-networking.org/index.php?page=donate).
Threat Details:
Supposed Functionality:
Monitors web site performance.
Privacy Statement:
Examples of information that we collect are web page address, web page size, web page load time, web page completion state and network delay time.
Links (be careful!):
Website: http://www.webhancer.com/
Product: http://www.webhancer.com/support/index.asp?s=31
Privacy: http://www.webhancer.com/privacy/index.asp?s=90
Removal Instructions:
Autorun:
Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd), RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) or msconfig.exe to remove the following autorun entries.
Entries named "webHancer Survey Companion" and pointing to "?<$SYSDRIVE>\Program Files\webHancer\Programs\whSurvey.exe?".
Entries named "defender" and pointing to "c:\\dfndrff_e8.exe".
Entries named "keyboard" and pointing to "c:\\kybrdff_e8.exe".
Entries named "webHancer Survey Companion" and pointing to "*whsurvey.exe".
Entries named "webHancer Agent".
Entries named "webHancer Survey Companion" and pointing to "C:\Program Files\webHancer\Programs\whSurvey.exe".
Installed Software List:
You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) or RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) to locate and get rid of these entries.
Products that have a key or property named "whSurvey".
Products that have a key or property named "webHancer Agent".
Files:
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
The file at "<$SYSDRIVE>\Program Files\webHancer\Programs\license.txt".
The file at "<$SYSDRIVE>\Program Files\webHancer\Programs\readme.txt".
The file at "<$SYSDRIVE>\Program Files\webHancer\Programs\sporder.dll".
The file at "<$SYSDRIVE>\Program Files\webHancer\Programs\whAgent.exe".
The file at "<$SYSDRIVE>\Program Files\webHancer\Programs\whAgent.ini".
The file at "<$SYSDRIVE>\Program Files\webHancer\Programs\whiehlpr.dll".
The file at "<$SYSDRIVE>\Program Files\webHancer\Programs\whSurvey.exe".
The file at "<$WINDIR>\hancerdoem.exe".
The file at "<$WINDIR>\whCC-GIANT.exe".
The file at "c:\dfndrff_e8.exe".
The file at "c:\kybrdff_e8.exe".
The file at "<$SYSDIR>\loy9eb63.dll".
The file at "<$SYSDIR>\loy9eb63.sys".
The file at "<$PROGRAMFILES>\webHancer\Programs\license.txt".
The file at "<$PROGRAMFILES>\webHancer\Programs\readme.txt".
The file at "<$PROGRAMFILES>\webHancer\Programs\sporder.dll".
The file at "<$PROGRAMFILES>\webHancer\Programs\webhdll.dll".
The file at "<$PROGRAMFILES>\webHancer\Programs\whagent.ini".
The file at "<$PROGRAMFILES>\webHancer\Programs\whiehlpr.dll".
The file at "<$PROGRAMFILES>\webHancer\Programs\whinstaller.exe".
The file at "<$PROGRAMFILES>\webHancer\Programs\whsurvey.exe".
The file at "<$PROGRAMFILES>\whInstall\license.txt".
The file at "<$PROGRAMFILES>\whInstall\readme.txt".
The file at "<$PROGRAMFILES>\whInstall\whAgent.ini".
The file at "c:\WHCC2.exe".
A file with an unknown location named "whsurvey.exe".
The file at "<$WINDIR>\webhdll.dll".
The file at "<$WINDIR>\Temp\webhdll.dll".
The file at "<$WINDIR>\whAgent.inf".
The file at "<$WINDIR>\whInstaller.exe".
The file at "<$WINDIR>\whInstaller.ini".
A file with an unknown location named "whCC-corporate.exe".
The file at "<$WINDIR>\Temp\whCC-GROKSTER.exe".
The file at "c:\Program Files\webHancer\Programs\whiehlpr.dll".
Make sure you set your file manager to display hidden and system files. If webHancer uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Folders:
Please use Windows Explorer or another file manager of your choice to locate and delete these folders.
The directory at "<$SYSDRIVE>\Program Files\webHancer".
The directory at "<$SYSDRIVE>\Program Files\webHancer\Programs".
The directory at "<$PROGRAMFILES>\webHancer\Programs".
The directory at "<$PROGRAMFILES>\whInstall".
The directory at "C:\Program Files\webHancer".
Make sure you set your file manager to display hidden and system files. If webHancer uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!
Registry:
You can use regedit.exe (included in Windows) to locate and delete these registry entries.
Delete the registry key "{C900B400-CDFE-11D3-976A-00E02913A9E0}" at "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\".
A key in HKEY_CLASSES_ROOT\ named "WhIeHelperObj.WhIeHelperObj", plus associated values.
Delete the registry key "{C89435B0-CDFE-11D3-976A-00E02913A9E0}" at "HKEY_CLASSES_ROOT\Interface\".
Delete the registry key "{C8CB3870-CDFE-11D3-976A-00E02913A9E0}" at "HKEY_CLASSES_ROOT\TypeLib\".
Delete the registry key "webHancer" at "HKEY_LOCAL_MACHINE\Software\".
Delete the registry key "{c900b400-cdfe-11d3-976a-00e02913a9e0}" at "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\".
If webHancer uses rootkit technologies, use our RegAlyzer (http://www.safer-networking.org/index.php?page=regalyzer), RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
Special Parts:
There are more tricky parts of this threat that cannot be easily described in words.
Possibly malicious network drivers are monitoring your complete network traffic.
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
Please read these instructions (http://forums.spybot.info/showthread.php?t=288) before requesting assistance,
Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a volunteer analyst will advise you as soon as available.