Friday
2008-11-30, 14:37
The following instructions have been created to help you to get rid of "SpyAgent" manually.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
If this guide was helpful to you, please consider donating towards this site (http://www.safer-networking.org/index.php?page=donate).
Threat Details:
Categories:
keylogger
Description:
Stealth.
Supposed Functionality:
Monitors keystrokes, internet connections & activity, applications, passwords, file accesses, makes desktop screenshots.
Links (be careful!):
Website: http://www.spytech-web.com/
Product: http://www.spytech-web.com/spyagent.shtml
Removal Instructions:
Start Menu:
Please remove the following items from your start menu.
To check where they are pointing to, right-click them and choose "Properties" from the context menu appearing.
Groups named "Spytech SpyAgent".
Autorun:
Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd), RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) or msconfig.exe to remove the following autorun entries.
Entries named "System32" and pointing to "<$PROGRAMFILES>\Spytech Software\Spytech SpyAgent\sysdiag.exe".
Entries named "Srv32Win".
Installed Software List:
You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) or RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) to locate and get rid of these entries.
Products that have a key or property named "Spytech SpyAgent".
Files:
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
The file at "<$COMMONAPPDATA>\AgentSS\sslist.dat".
The file at "<$COMMONAPPDATA>\AgentSS\wincfg1.ssf".
The file at "<$COMMONAPPDATA>\AgentSS\wincfg2.ssf".
The file at "<$COMMONAPPDATA>\sacache\skeys.log".
The file at "<$COMMONAPPDATA>\sacache\skeys1.log".
The file at "<$COMMONAPPDATA>\sacache\skeys2.log".
The file at "<$PROGRAMFILES>\Spytech Software\Spytech SpyAgent\sysdiag.exe".
The file at "<$COMMONAPPDATA>\sacache\7\index.dat".
The file at "<$WINDIR>\Base64.dll".
The file at "<$WINDIR>\clfct.dll".
The file at "<$WINDIR>\imglib.dll".
The file at "<$WINDIR>\sadefs.dat".
The file at "<$WINDIR>\sview.exe".
The file at "<$WINDIR>\sysk32.dll".
The file at "<$SYSDIR>\sinvfct.dll".
A file with an unknown location named "file_id.diz".
A file with an unknown location named "Getting Started with SpyAgent.url".
A file with an unknown location named "license.txt".
A file with an unknown location named "Order Spytech Software Online!!.url".
A file with an unknown location named "readme!.txt".
A file with an unknown location named "SpyAgent's 10 Step Guide to Total Stealth.url".
The file at "<$WINDIR>\saopts.dat".
The file at "<$WINDIR>\SystemSA32.dll".
Make sure you set your file manager to display hidden and system files. If SpyAgent uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Folders:
Please use Windows Explorer or another file manager of your choice to locate and delete these folders.
The directory at "<$COMMONAPPDATA>\AgentSS".
The directory at "<$COMMONAPPDATA>\sacache".
The directory at "<$COMMONAPPDATA>\sacache\1".
The directory at "<$COMMONAPPDATA>\sacache\2".
The directory at "<$COMMONAPPDATA>\sacache\3".
The directory at "<$COMMONAPPDATA>\sacache\4".
The directory at "<$COMMONAPPDATA>\sacache\5".
The directory at "<$COMMONAPPDATA>\sacache\6".
The directory at "<$COMMONAPPDATA>\sacache\7".
The directory at "<$COMMONAPPDATA>\sacache\8".
The directory at "<$COMMONAPPDATA>\sacache\9".
The directory at "<$COMMONAPPDATA>\sacache\EI".
The directory at "<$COMMONAPPDATA>\sacache\EO".
The directory at "<$PROGRAMFILES>\Spytech Software".
The directory at "<$PROGRAMFILES>\Spytech Software\Spytech SpyAgent".
The directory at "<$WINDIR>\AgentSS".
The directory at "<$WINDIR>\sacache".
Make sure you set your file manager to display hidden and system files. If SpyAgent uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
Please read these instructions (http://forums.spybot.info/showthread.php?t=288) before requesting assistance,
Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a volunteer analyst will advise you as soon as available.
Use this guide at your own risk; software should usually be better suited to remove malware, since it is able to look deeper.
If this guide was helpful to you, please consider donating towards this site (http://www.safer-networking.org/index.php?page=donate).
Threat Details:
Categories:
keylogger
Description:
Stealth.
Supposed Functionality:
Monitors keystrokes, internet connections & activity, applications, passwords, file accesses, makes desktop screenshots.
Links (be careful!):
Website: http://www.spytech-web.com/
Product: http://www.spytech-web.com/spyagent.shtml
Removal Instructions:
Start Menu:
Please remove the following items from your start menu.
To check where they are pointing to, right-click them and choose "Properties" from the context menu appearing.
Groups named "Spytech SpyAgent".
Autorun:
Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd), RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) or msconfig.exe to remove the following autorun entries.
Entries named "System32" and pointing to "<$PROGRAMFILES>\Spytech Software\Spytech SpyAgent\sysdiag.exe".
Entries named "Srv32Win".
Installed Software List:
You can try to uninstall products with the names listed below; for items identified by other properties or to avoid malware getting active again on uninstallation, use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) or RunAlyzer (http://www.safer-networking.org/index.php?page=runalyzer) to locate and get rid of these entries.
Products that have a key or property named "Spytech SpyAgent".
Files:
Please use Windows Explorer or another file manager of your choice to locate and delete these files.
The file at "<$COMMONAPPDATA>\AgentSS\sslist.dat".
The file at "<$COMMONAPPDATA>\AgentSS\wincfg1.ssf".
The file at "<$COMMONAPPDATA>\AgentSS\wincfg2.ssf".
The file at "<$COMMONAPPDATA>\sacache\skeys.log".
The file at "<$COMMONAPPDATA>\sacache\skeys1.log".
The file at "<$COMMONAPPDATA>\sacache\skeys2.log".
The file at "<$PROGRAMFILES>\Spytech Software\Spytech SpyAgent\sysdiag.exe".
The file at "<$COMMONAPPDATA>\sacache\7\index.dat".
The file at "<$WINDIR>\Base64.dll".
The file at "<$WINDIR>\clfct.dll".
The file at "<$WINDIR>\imglib.dll".
The file at "<$WINDIR>\sadefs.dat".
The file at "<$WINDIR>\sview.exe".
The file at "<$WINDIR>\sysk32.dll".
The file at "<$SYSDIR>\sinvfct.dll".
A file with an unknown location named "file_id.diz".
A file with an unknown location named "Getting Started with SpyAgent.url".
A file with an unknown location named "license.txt".
A file with an unknown location named "Order Spytech Software Online!!.url".
A file with an unknown location named "readme!.txt".
A file with an unknown location named "SpyAgent's 10 Step Guide to Total Stealth.url".
The file at "<$WINDIR>\saopts.dat".
The file at "<$WINDIR>\SystemSA32.dll".
Make sure you set your file manager to display hidden and system files. If SpyAgent uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify files!
Important: There are more files that cannot be safely described in simple words. Please use Spybot-S&D (http://www.safer-networking.org/index.php?page=spybotsd) to remove them.
Folders:
Please use Windows Explorer or another file manager of your choice to locate and delete these folders.
The directory at "<$COMMONAPPDATA>\AgentSS".
The directory at "<$COMMONAPPDATA>\sacache".
The directory at "<$COMMONAPPDATA>\sacache\1".
The directory at "<$COMMONAPPDATA>\sacache\2".
The directory at "<$COMMONAPPDATA>\sacache\3".
The directory at "<$COMMONAPPDATA>\sacache\4".
The directory at "<$COMMONAPPDATA>\sacache\5".
The directory at "<$COMMONAPPDATA>\sacache\6".
The directory at "<$COMMONAPPDATA>\sacache\7".
The directory at "<$COMMONAPPDATA>\sacache\8".
The directory at "<$COMMONAPPDATA>\sacache\9".
The directory at "<$COMMONAPPDATA>\sacache\EI".
The directory at "<$COMMONAPPDATA>\sacache\EO".
The directory at "<$PROGRAMFILES>\Spytech Software".
The directory at "<$PROGRAMFILES>\Spytech Software\Spytech SpyAgent".
The directory at "<$WINDIR>\AgentSS".
The directory at "<$WINDIR>\sacache".
Make sure you set your file manager to display hidden and system files. If SpyAgent uses rootkit technologies, use our RootAlyzer (http://forums.spybot.info/downloads.php?id=8) or our Total Commander anti-rootkit plugins (http://forums.spybot.info/downloads.php?id=3).
You will have to use a global search for files without a name specified. Be extra careful, because just the name might not be enough to identify folders!
Final Words:
If neither Spybot-S&D nor self help did resolve the issue or you would prefer one on one help,
Please read these instructions (http://forums.spybot.info/showthread.php?t=288) before requesting assistance,
Then start your own thread in the Malware Removal Forum (http://forums.spybot.info/forumdisplay.php?f=22) where a volunteer analyst will advise you as soon as available.