View Full Version : hijacked laptop help

2008-12-22, 18:59
I am trying to clean up a laptop and am having problems installing software including spybot and hijackthis. Tried to restart in safemode to install but when I click administrator account it locks up. Browser is redirecting to bad sites and won't open trusted sites (such as yours). I'm sorry do be such a newb about this but I haven't encountered the problems I am having now. If theres any help I could get to install SB and HJT i would be gratefull.

I did get adaware running by putting it on a cd and installing it that way but i transfered the files for SB and AVG that way as well and neither one worked. Adaware removed a TON of spyware (antivirus 360 being the most prevalent) but browser is still being hijacked and system restore will not run.

any ideas?

2008-12-23, 00:22

Consider posting in the Malware Removal (http://forums.spybot.info/forumdisplay.php?f=22) forum and having someone take a look at your system.

If you decide to have an experienced malware removal specialist assist you, please follow the procedure in this link to run scans and produce a HijackThis log: "BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance) ( http://forums.spybot.info/showthread.php?t=288).
After you have completed the required scans and produced the requested logs, start your own thread in the Malware Removal (http://forums.spybot.info/forumdisplay.php?f=22) forum, making sure to post the HijackThis log produced from the above instructions.