Up a Creek

[Gary Moran]

Ran all the programs suggested and still have wxx.coolwebsearch. Cannot reinstall or uninstall Norton Internet Security 2006. Apparently deleted secure32.html but still being redirected away from Symantec and Microsoft.com, being blocked by spy crap or viruses messing up internet explorer settings (I get "cannot find server" windows when I try to access pages with relevant info). Windows installer pops up if I open a word file to tell me Norton does not support the repair feature. Please advise.

~Up a creek


The HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 2:04:06 AM, on 4/29/2006
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\System32\pctspk.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\explorer.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Program Files\Trend Micro\Tmas\Tmas.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Microsoft Office\Office\1033\msoffice.exe
C:\Program Files\Accessories\HijackThis.exe

F2 - REG:system.ini: Shell=explorer.exe "C:\Program Files\Common Files\Microsoft Shared\Web Folders\ibm00029.exe"
F2 - REG:system.ini: UserInit=C:\WINNT\system32\userinit.exe,sncchoa.exe
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://workingforchange.com/"); (C:\Documents and Settings\GM\Application Data\Mozilla\Profiles\default\iqo7rolq.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\GM\Application Data\Mozilla\Profiles\default\iqo7rolq.slt\prefs.js)
O2 - BHO: (no name) - {196B9CB5-4C83-46F7-9B06-9672ECD9D99B} - C:\WINNT\system32\winbrume.dll (file missing)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DPCUpdater Object - {E291663A-2D6F-4B56-B9DF-AE239AEF6A5B} - C:\WINNT\system32\jkklm.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Norton Internet Security 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll (file missing)
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - D:\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [CountrySelection] pctptt.exe
O4 - HKLM\..\Run: [w05b3872.dll] RUNDLL32.EXE w05b3872.dll,I2 0005af49005b3872
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [f1d81f44.exe] C:\Documents and Settings\GM\Local Settings\Application Data\f1d81f44.exe
O4 - Startup: Desktop.lnk = ?
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Trend Micro Anti-Spyware.lnk = C:\Program Files\Trend Micro\Tmas\Tmas.exe
O9 - Extra button: (no name) - {4ABF810A-F11D-4169-9D5F-7D274F2270A1} - C:\WINNT\system32\dmonwv.dll (file missing)
O9 - Extra 'Tools' menuitem: Java - {4ABF810A-F11D-4169-9D5F-7D274F2270A1} - C:\WINNT\system32\dmonwv.dll (file missing)
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm (file missing)
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm (file missing)
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - https://www-secure.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - https://www-secure.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {9AC54695-69A4-46F1-BE10-10C74F9520D5} - http://cabs.elitemediagroup.net/cabs/mediaview.cab
O20 - AppInit_DLLs: Runner.dll
O20 - Winlogon Notify: IPConfMSP - C:\WINNT\system32\l8p20i7oe8.dll (file missing)
O20 - Winlogon Notify: jkklm - C:\WINNT\system32\jkklm.dll
O20 - Winlogon Notify: NavLogon - C:\WINNT\System32\NavLogon.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Unknown owner - D:\Norton Internet Security\ccPwdSvc.exe (file missing)
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: COM Host (comHost) - Unknown owner - D:\Norton Internet Security\comHost.exe (file missing)
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Norton Protection Center Service (NSCService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE (file missing)
O23 - Service: W2K PCtel speaker phone (Pctspk) - PCtel, Inc. - C:\WINNT\System32\pctspk.exe
O23 - Service: Symantec AVScan (SAVScan) - Unknown owner - D:\Norton Internet Security\Norton AntiVirus\SAVScan.exe (file missing)
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe (file missing)
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Windows System Tray (WINTRAY) - Unknown owner - C:\WINNT\wintray.exe (file missing)

[CalamityJane]

Yuk! What a mess. You have a whole bundle of malware running. :sick:

This is going to take a number of steps. Let's start with this free tool for the Look2me pest
Please download Look2Me-Destroyer.exe to your desktop.

http://www.atribune.org/ccount/click.php?id=7

* Close all windows before continuing.
* Double-click Look2Me-Destroyer.exe to run it.
* Put a check next to Run this program as a task.
* You will receive a message saying Look2Me-Destroyer will close and re-open in approximately 10 seconds. Click OK
* When Look2Me-Destroyer re-opens, click the Scan for L2M button, your desktop icons will disappear, this is normal.
* Once it's done scanning, click the Remove L2M button.
* You will receive a Done Scanning message, click OK.
* When completed, you will receive this message: Done removing infected files! Look2Me-Destroyer will now shutdown your computer, click OK.
* Your computer will then shutdown.
* Turn your computer back on.
* Please post the contents of C:\Look2Me-Destroyer.txt and a new HiJackThis log.

If you receive a message from your firewall about this program accessing the internet please allow it.

If you receive a runtime error '339' please download MSWINSCK.OCX from the link below and place it in your C:\Windows\System32 Directory.
http://www.ascentive.com/support/new/images/lib/MSWINSCK.OCX

[tashi]

This topic is closed due to lack of a response to helper.
If you need it re-opened please send me a pm and provide a link to the thread.
Applies only to the original topic starter.

[Gary Moran]

Thanks for your patience. I was having trouble getting to this site as the malware was blocking it.

Look2Me-Destroyer Log:

Look2Me-Destroyer V1.0.12

Scanning for infected files.....
Scan started at 5/9/2006 11:07:29 PM


Attempting to delete infected files...

Making registry repairs.


Removing: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved "{986F7B2D-8C05-4E0E-8F35-B8930A119B51}"
HKCR\Clsid\{986F7B2D-8C05-4E0E-8F35-B8930A119B51}

Removing: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved "{A41FD9EB-959B-419D-9DDE-B832DB74739F}"
HKCR\Clsid\{A41FD9EB-959B-419D-9DDE-B832DB74739F}

Restoring Windows certificates.

Replaced hosts file with default windows hosts file


Restoring SeDebugPrivilege for Administrators - Succeeded

HijackThis Log:

Logfile of HijackThis v1.99.1
Scan saved at 11:50:34 PM, on 5/9/2006
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\System32\pctspk.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\ZONELABS\vsmon.exe
C:\WINNT\explorer.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
E:\Program Files\ZoneAlarm\zlclient.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Program Files\Trend Micro\Tmas\Tmas.exe
C:\Program Files\Microsoft Office\Office\1033\msoffice.exe
C:\WINNT\system32\ZoneLabs\isafe.exe
E:\PROGRA~1\ZONEAL~1\MAILFR~1\mantispm.exe
C:\Program Files\Accessories\HijackThis.exe

F2 - REG:system.ini: Shell=explorer.exe "C:\Program Files\Common Files\Microsoft Shared\Web Folders\ibm00029.exe"
F2 - REG:system.ini: UserInit=C:\WINNT\system32\userinit.exe,sncchoa.exe
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://workingforchange.com/"); (C:\Documents and Settings\GM\Application Data\Mozilla\Profiles\default\iqo7rolq.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\GM\Application Data\Mozilla\Profiles\default\iqo7rolq.slt\prefs.js)
O2 - BHO: (no name) - {196B9CB5-4C83-46F7-9B06-9672ECD9D99B} - C:\WINNT\system32\winbrume.dll (file missing)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DPCUpdater Object - {E291663A-2D6F-4B56-B9DF-AE239AEF6A5B} - C:\WINNT\system32\jkklm.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Norton Internet Security 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll (file missing)
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - D:\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [CountrySelection] pctptt.exe
O4 - HKLM\..\Run: [w05b3872.dll] RUNDLL32.EXE w05b3872.dll,I2 0005af49005b3872
O4 - HKLM\..\Run: [Zone Labs Client] E:\Program Files\ZoneAlarm\zlclient.exe
O4 - HKCU\..\Run: [f1d81f44.exe] C:\Documents and Settings\GM\Local Settings\Application Data\f1d81f44.exe
O4 - Startup: Desktop.lnk = ?
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Trend Micro Anti-Spyware.lnk = C:\Program Files\Trend Micro\Tmas\Tmas.exe
O9 - Extra button: (no name) - {4ABF810A-F11D-4169-9D5F-7D274F2270A1} - C:\WINNT\system32\dmonwv.dll (file missing)
O9 - Extra 'Tools' menuitem: Java - {4ABF810A-F11D-4169-9D5F-7D274F2270A1} - C:\WINNT\system32\dmonwv.dll (file missing)
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - https://www-secure.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - https://www-secure.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {9AC54695-69A4-46F1-BE10-10C74F9520D5} - http://cabs.elitemediagroup.net/cabs/mediaview.cab
O20 - AppInit_DLLs: Runner.dll
O20 - Winlogon Notify: IPConfMSP - C:\WINNT\system32\l8p20i7oe8.dll (file missing)
O20 - Winlogon Notify: jkklm - C:\WINNT\system32\jkklm.dll
O20 - Winlogon Notify: NavLogon - C:\WINNT\System32\NavLogon.dll
O23 - Service: CA ISafe (CAISafe) - Computer Associates International, Inc. - C:\WINNT\system32\ZoneLabs\isafe.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Unknown owner - D:\Norton Internet Security\ccPwdSvc.exe (file missing)
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: COM Host (comHost) - Unknown owner - D:\Norton Internet Security\comHost.exe (file missing)
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Norton Protection Center Service (NSCService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE (file missing)
O23 - Service: W2K PCtel speaker phone (Pctspk) - PCtel, Inc. - C:\WINNT\System32\pctspk.exe
O23 - Service: Symantec AVScan (SAVScan) - Unknown owner - D:\Norton Internet Security\Norton AntiVirus\SAVScan.exe (file missing)
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe (file missing)
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINNT\system32\ZONELABS\vsmon.exe
O23 - Service: Windows System Tray (WINTRAY) - Unknown owner - C:\WINNT\wintray.exe (file missing)

Please let me know the next steps.

[CalamityJane]

Next:

Please download Brute Force Uninstaller (http://www.merijn.org/files/bfu.zip) to your desktop. (rightclick on this link and choose save as, if using IE save target as)
Right click the BFU folder on your desktop, and choose Extract All
Click "Next"
In the box to choose where to extract the files to,
Click "Browse"
Click on the + sign next to "My Computer"
Click on "Local Disk (C:) or whatever your primary drive is
Click "Make New Folder"
Type in BFU
Click "Next", and Uncheck the "Show Extracted Files" box and then click "Finish".
Download qoofix.bat (http://downloads.subratam.org/Lon/qooFix.bat) (rightclick on this link and choose save as, if using IE save target as)
Place qoofix.bat in your C:\BFU - folder. (Important!)
Doubleclick qooFix.bat, Close all browsers and explorer folders.
Choose option 1 (Qoolfix autofix) and follow the prompts.
Please be patient, it will take about five minutes.
After the PC has restarted please post another hijackthis log.

[Gary Moran]

Here's the new log:

Logfile of HijackThis v1.99.1
Scan saved at 2:34:31 AM, on 5/18/2006
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\System32\pctspk.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\ZONELABS\vsmon.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\Explorer.EXE
E:\Program Files\ZoneAlarm\zlclient.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\WINNT\system32\ZoneLabs\isafe.exe
C:\Program Files\Trend Micro\Tmas\Tmas.exe
C:\Program Files\Microsoft Office\Office\1033\msoffice.exe
E:\PROGRA~1\ZONEAL~1\MAILFR~1\mantispm.exe
C:\Program Files\Accessories\HijackThis.exe

N3 - Netscape 7: user_pref("browser.startup.homepage", "http://workingforchange.com/"); (C:\Documents and Settings\GM\Application Data\Mozilla\Profiles\default\iqo7rolq.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\GM\Application Data\Mozilla\Profiles\default\iqo7rolq.slt\prefs.js)
O2 - BHO: (no name) - {196B9CB5-4C83-46F7-9B06-9672ECD9D99B} - C:\WINNT\system32\winbrume.dll (file missing)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DPCUpdater Object - {E291663A-2D6F-4B56-B9DF-AE239AEF6A5B} - C:\WINNT\system32\jkklm.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Norton Internet Security 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll (file missing)
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - D:\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [CountrySelection] pctptt.exe
O4 - HKLM\..\Run: [w05b3872.dll] RUNDLL32.EXE w05b3872.dll,I2 0005af49005b3872
O4 - HKLM\..\Run: [Zone Labs Client] E:\Program Files\ZoneAlarm\zlclient.exe
O4 - HKCU\..\Run: [f1d81f44.exe] C:\Documents and Settings\GM\Local Settings\Application Data\f1d81f44.exe
O4 - Startup: Desktop.lnk = ?
O4 - Startup: Trend Micro Anti-Spyware.lnk = C:\Program Files\Trend Micro\Tmas\Tmas.exe
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Trend Micro Anti-Spyware.lnk = C:\Program Files\Trend Micro\Tmas\Tmas.exe
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - https://www-secure.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - https://www-secure.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {9AC54695-69A4-46F1-BE10-10C74F9520D5} - http://cabs.elitemediagroup.net/cabs/mediaview.cab
O20 - Winlogon Notify: IPConfMSP - C:\WINNT\system32\l8p20i7oe8.dll (file missing)
O20 - Winlogon Notify: jkklm - C:\WINNT\system32\jkklm.dll
O20 - Winlogon Notify: NavLogon - C:\WINNT\System32\NavLogon.dll
O23 - Service: CA ISafe (CAISafe) - Computer Associates International, Inc. - C:\WINNT\system32\ZoneLabs\isafe.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Unknown owner - D:\Norton Internet Security\ccPwdSvc.exe (file missing)
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: COM Host (comHost) - Unknown owner - D:\Norton Internet Security\comHost.exe (file missing)
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Norton Protection Center Service (NSCService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE (file missing)
O23 - Service: W2K PCtel speaker phone (Pctspk) - PCtel, Inc. - C:\WINNT\System32\pctspk.exe
O23 - Service: Symantec AVScan (SAVScan) - Unknown owner - D:\Norton Internet Security\Norton AntiVirus\SAVScan.exe (file missing)
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe (file missing)
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINNT\system32\ZONELABS\vsmon.exe
O23 - Service: Windows System Tray (WINTRAY) - Unknown owner - C:\WINNT\wintray.exe (file missing)

Thanks for your help

[CalamityJane]

Getting there, Next pest is Vundo
Please download VundoFix.exe (http://www.atribune.org/ccount/click.php?id=4) to your desktop.
Double-click VundoFix.exe to run it.
Click the Scan for Vundo button.
Once it's done scanning, click the Remove Vundo button.
You will receive a prompt asking if you want to remove the files, click YES
Once you click yes, your desktop will go blank as it starts removing Vundo.
When completed, it will prompt that it will shutdown your computer, click OK.
Turn your computer back on.
Please post the contents of C:\vundofix.txt and a new HiJackThis log.

[Gary Moran]

Thanks for the help -- it seems to be improving with each step.

VundoFix V4.2.74

Checking Java version...

Sun Java not detected
Scan started at 10:24:55 PM 5/21/2006

Listing files found while scanning....

C:\WINNT\system32\jkklm.dll
C:\WINNT\system32\mlkkj.ini
C:\WINNT\system32\mlkkj.bak2

Attempting to delete C:\WINNT\system32\jkklm.dll
C:\WINNT\system32\jkklm.dll Has been deleted!

Attempting to delete C:\WINNT\system32\mlkkj.ini
C:\WINNT\system32\mlkkj.ini Has been deleted!

Attempting to delete C:\WINNT\system32\mlkkj.bak2
C:\WINNT\system32\mlkkj.bak2 Has been deleted!

Performing Repairs to the registry.
Done!


Logfile of HijackThis v1.99.1
Scan saved at 10:41:57 PM, on 5/21/2006
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\System32\pctspk.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\ZONELABS\vsmon.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\Explorer.EXE
E:\Program Files\ZoneAlarm\zlclient.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Program Files\Trend Micro\Tmas\Tmas.exe
C:\Program Files\Microsoft Office\Office\1033\msoffice.exe
C:\WINNT\system32\ZoneLabs\isafe.exe
E:\PROGRA~1\ZONEAL~1\MAILFR~1\mantispm.exe
C:\Program Files\Accessories\HijackThis.exe

N3 - Netscape 7: user_pref("browser.startup.homepage", "http://workingforchange.com/"); (C:\Documents and Settings\GM\Application Data\Mozilla\Profiles\default\iqo7rolq.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\GM\Application Data\Mozilla\Profiles\default\iqo7rolq.slt\prefs.js)
O2 - BHO: (no name) - {196B9CB5-4C83-46F7-9B06-9672ECD9D99B} - C:\WINNT\system32\winbrume.dll (file missing)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Norton Internet Security 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll (file missing)
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - D:\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [CountrySelection] pctptt.exe
O4 - HKLM\..\Run: [w05b3872.dll] RUNDLL32.EXE w05b3872.dll,I2 0005af49005b3872
O4 - HKLM\..\Run: [Zone Labs Client] E:\Program Files\ZoneAlarm\zlclient.exe
O4 - HKCU\..\Run: [f1d81f44.exe] C:\Documents and Settings\GM\Local Settings\Application Data\f1d81f44.exe
O4 - Startup: Desktop.lnk = ?
O4 - Startup: Trend Micro Anti-Spyware.lnk = C:\Program Files\Trend Micro\Tmas\Tmas.exe
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Trend Micro Anti-Spyware.lnk = C:\Program Files\Trend Micro\Tmas\Tmas.exe
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - https://www-secure.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - https://www-secure.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {9AC54695-69A4-46F1-BE10-10C74F9520D5} - http://cabs.elitemediagroup.net/cabs/mediaview.cab
O20 - Winlogon Notify: IPConfMSP - C:\WINNT\system32\l8p20i7oe8.dll (file missing)
O20 - Winlogon Notify: NavLogon - C:\WINNT\System32\NavLogon.dll
O23 - Service: CA ISafe (CAISafe) - Computer Associates International, Inc. - C:\WINNT\system32\ZoneLabs\isafe.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Unknown owner - D:\Norton Internet Security\ccPwdSvc.exe (file missing)
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: COM Host (comHost) - Unknown owner - D:\Norton Internet Security\comHost.exe (file missing)
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Norton Protection Center Service (NSCService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE (file missing)
O23 - Service: W2K PCtel speaker phone (Pctspk) - PCtel, Inc. - C:\WINNT\System32\pctspk.exe
O23 - Service: Symantec AVScan (SAVScan) - Unknown owner - D:\Norton Internet Security\Norton AntiVirus\SAVScan.exe (file missing)
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe (file missing)
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINNT\system32\ZONELABS\vsmon.exe
O23 - Service: Windows System Tray (WINTRAY) - Unknown owner - C:\WINNT\wintray.exe (file missing)

[CalamityJane]

Getting there :)

I probably should have noticed sooner your statement about security sites being blocked. Most likely you have a hosts file hijack, so we'll reset the hosts file back to the windows default and see if that fixes it.

Download the Hoster from here: http://www.funkytoad.com/download/hoster.zip

Press 'Restore Original Hosts' and press 'OK'
Exit Program.
Note: if you were using a custom Hosts file you will need to replace any of those entries yourself
(If you don't know what a hosts file is, then you probably aren't using one)
http://www.mvps.org/winhelp2002/hosts.htm

......................................................
Open HijackThis and choose *scan only*. When it finishes place a checkmark against each of the following entries, and then press the *fix checked* button

O2 - BHO: (no name) - {196B9CB5-4C83-46F7-9B06-9672ECD9D99B} - C:\WINNT\system32\winbrume.dll (file missing)

O4 - HKLM\..\Run: [w05b3872.dll] RUNDLL32.EXE w05b3872.dll,I2 0005af49005b3872
O4 - HKCU\..\Run: [f1d81f44.exe] C:\Documents and Settings\GM\Local Settings\Application Data\f1d81f44.exe

O16 - DPF: {9AC54695-69A4-46F1-BE10-10C74F9520D5} - http://cabs.elitemediagroup.net/cabs/mediaview.cab

O20 - Winlogon Notify: IPConfMSP - C:\WINNT\system32\l8p20i7oe8.dll (file missing)

O23 - Service: Windows System Tray (WINTRAY) - Unknown owner - C:\WINNT\wintray.exe (file missing)

Delete this file (if found)
C:\Documents and Settings\GM\Local Settings\Application Data\f1d81f44.exe
...................................
Reboot your PC.

Please download, install, and update the free version of Ewido AntiMalware:
http://www.ewido.net/en/download/

[1]From the main ewido screen, click on update in the left menu, then click the Start update button.

[2]After the update finishes (the status bar at the bottom will display "Update successful")


Close the program after updating (don't scan with it yet, we'll do that in SAFE MODE)

Copy the following instructions to have handy as you will need to be offline, in SAFE MODE and with IE closed so you will not be able to view this page during the process.

Reboot your PC into SAFE MODE

How to start the computer in Safe mode
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406?OpenDocument&src=sec_doc_nam


Next, run a scan with Ewido.

[3]Click on the Scanner button in the left menu, then click on the Complete System Scan button. This scan can take quite a while to run, so please be patient

[4]If Ewido finds anything, it will pop up a notification. You can select "remove" and check the boxes "Perform action with all infections" and "Create encrypted backup" before clicking on OK.

[5]When the scan finishes, click on "Save Report". This will create a text file. Make sure you know where to find this file again.

Copy and paste the results from that scan back here please for review :)

*Note: Ewido is a free trial product for 14 days. After that you can purchase it for full features OR you can also keep the free version to use as an on-demand scanner (recommended).
You will still be able to manually update Ewido using the *update* button :)
.........................................................

Since Norton has been disabled, you need to get an online AV scan. Do a full system scan at one of the following recommended sites:

eTrust Antivirus Web Scanner
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
(if prompted, please *allow* Active X and the install of software - this is needed to scan your system)
It will take a while to download the updates needed, and then you'll be presented with a screen to scan your system.

Trend Micro (PC-cillin) - Free on-line Scan
http://housecall.antivirus.com

Panda's Active Scan
http://www.pandasoftware.com/products/activescan.htm
...........................................
Also do a scan with Spybot Search & Destroy. That should find and fix some registry entries in addition to any remaining spyware/adware components.

You had a Remote Access Trojan on board, so your computer and any info on it may have been compromised by an outside intruder. You should be aware of this and take any precautions to protect your accounts, passwords, bank account any sensitive you may have on the computer.
Here is a description
W32/Tilebot-EH
http://www.sophos.com/virusinfo/analyses/w32tileboteh.html

[tashi]

How is it going Gary Moran. :)

[tashi]

This topic has been closed to prevent others with similar issues posting in it.
If you need it re-opened please send me or your helper a pm and provide a link to the thread.

Applies only to the original topic starter.