Unknown problem

[sergio espigule]

When I run a scan with s&d it starts to scan OK but when it gets to the coolWWWsearch the computer crashes ,reboots and then a message appears that the computer has recovered from a serious problem .I have tried several times and the crash always occurs at the same part of the scan

[sergio espigule]

I am runing XP home edition . I tried uninstaling S&D and reinstaling it the problem persists . A couple days ago I purchased Spyware doctor witch found a few infections and treated them ,I then tried to run again a scan with S&D and the same problem occured .Why runing S&D causes the computer to crash always in the same part of the scan ??????

Please helpppppppppppppppppppppppppppppppppppp!!!!!!!!!!!!!!!!!!!!!!

[spybotsandra]

Hello,

Spybot is quite CPU intensive. It is possible that the CPU overheating and the system is shutting down to protect the processor. Make sure that the fans are running and that dust is cleared from any ventilation ports in the case.

The problem can happen in both desktops and laptops, although the problem is more prevalent in laptops.

If you have a laptop with one of the one of the following processors:

- Mobile Pentium III-M
- Mobile Pentium 4-M
- Mobile Pentium 4
- Mobile Pentium M / Centrino
- Mobile AMD

Take a look at following suggestion by 100mill:

- Notebook CPU running hot during Spybot scan
http://forums.spybot.info/showthread.php?t=1816

If you have a desktop consider opening the case and checking to make sure the CPU heat sink is not too dusty. Doubt that this can be a problem, read the following threads:
- Spybot causes shut down
http://forums.spybot.info/showthread.php?t=2163
- PC crashes while Spybot is running
http://forums.spybot.info/showthread.php?t=2230

Best regards
Sandra
Team Spybot

[sergio espigule]

I have cleaned the filters ,the fans ,and the processor pentium 4 there was a small amount of dust but not much .I tried again runing S&d and the same problem occured . A blue screen appears for a tenth of a second then the computer shuts down and restarts . A notice appears saying that the computer has recovered from a serious error .Still the computer keeps crashing at the same point in the scan .

further help would be apreciated
thanks

[tashi]

Hello.

Please open Spybot>Help>About
Let us know the version and latest detection update.

Also list all security programs installed.

[sergio espigule]

S&d i am using now is version 1.4

last update 2006 05 12

Thanks for your interest

sergio

[tashi]

Hello sergio.

Let's take a look from a different angle.

Please follow the instructions in this sticky topic to post a HJT log.
BEFORE you post a log, and who will advise you. Preliminary Steps (http://forums.spybot.info/showthread.php?t=288)

Start your own topic here:
Malware Forum (http://forums.spybot.info/forumdisplay.php?f=22[/url)

When you have posted the log in the malware forum let me know in this topic.

Thanks.