fizzer
2009-01-28, 23:12
Hi everyone, I'm posting a question for my husband, he has something nasty on his laptop, as it keeps pinging off various sites (like windowsupdater), and he is unable to do a defrag. He was recommended spybot s&d. He tried to log on to the safer-networking.org site, but cant. The laptop is saying 'page error'. My laptop, on the same network, logs straight in. He managed to download spybot s&d from a site called c.net.
It seemed to install ok, and the immunization worked ok, but then when he tried to check for problems it asks him to update. As soon as he tries to do so, he gets a message saying ' error retrieving update info file'
Then I thought I'd have a go, and downloaded from a site someone mentioned on the forum, when I tried to install it, all was ok to start with until I got a message saying 'server name or address could not be resolved'
Anyone got any ideas for 2 not very computer literate people who are trying to figure this out?
I should say, he runs windows xp, and has been using Norton. We tried switching Norton off but it made no difference. He was using internet explorer, but switched to firefox. I have a mac so am irrelevant! We have a broadband connection.
Thanks all in advance
It seemed to install ok, and the immunization worked ok, but then when he tried to check for problems it asks him to update. As soon as he tries to do so, he gets a message saying ' error retrieving update info file'
Then I thought I'd have a go, and downloaded from a site someone mentioned on the forum, when I tried to install it, all was ok to start with until I got a message saying 'server name or address could not be resolved'
Anyone got any ideas for 2 not very computer literate people who are trying to figure this out?
I should say, he runs windows xp, and has been using Norton. We tried switching Norton off but it made no difference. He was using internet explorer, but switched to firefox. I have a mac so am irrelevant! We have a broadband connection.
Thanks all in advance