PWS.LDPinchIE and Win32.Delf.uc

[Haankster]

Hello,

I have the subject malware, have used S&D to remove the offending register entries, have also tracked down the executables (where I could) and deleted them, but at reboot, the registry entries come back. Please help. Here is the HJT log. Thanks . . . Haankster

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:14:46 PM, on 2/3/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\PROGRA~1\CYBERG~1\cgasvc.exe
C:\PROGRA~1\CYBERG~1\cgagent.exe
c:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\iPass\iPassConnect 3\iPCAgent.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\CyberArmor\casvc.exe
C:\PROGRA~1\CYBERA~1\pcs.exe
C:\PROGRA~1\VERIZO~1\HELPSU~1\VERIZO~1.EXE
C:\PROGRA~1\VERIZO~1\HELPSU~1\SMARTB~1\MotiveSB.exe
C:\Program Files\CyberArmor\pcshelp.exe
C:\PROGRA~1\CYBERG~1\cgahelp.exe
C:\PROGRA~1\CYBERG~1\cgav.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Common Files\Verizon Online\ConnMgr\cmisrv.exe
C:\Program Files\iPass\iPassConnect 3\downloader\ipccheck.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Verizon Online\AppMgr\vzOpenUIServer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\DOCUME~1\Family\LOCALS~1\Temp\csrssc.exe
C:\Program Files\Mozilla Thunderbird\thunderbird.exe
C:\PROGRA~1\CYBERA~1\pcshelp.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe
O2 - BHO: C:\WINDOWS\system32\hnsf983ind.dll - {C5BF49A2-94F3-42BD-F434-3604812C8955} - C:\WINDOWS\system32\hnsf983ind.dll
O3 - Toolbar: 12-Popup - {00000000-0008-5041-4354-0020e48020af} - C:\Program Files\12Ghosts\12popup.dll
O3 - Toolbar: FlashGet - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\Program Files\FlashGet\fgiebar.dll
O4 - HKLM\..\Run: [IntelAudioStudio] "C:\Program Files\Intel Audio Studio\IntelAudioStudio.exe" BOOT
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [A Verizon App] C:\PROGRA~1\VERIZO~1\HELPSU~1\VERIZO~1.EXE
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\HELPSU~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [CyberArmorHelper] C:\Program Files\CyberArmor\pcshelp.exe -check
O4 - HKLM\..\Run: [CgaHelper] C:\PROGRA~1\CYBERG~1\cgahelp.exe -check
O4 - HKLM\..\Run: [CgaViewer] C:\PROGRA~1\CYBERG~1\cgav.exe -check
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [tezrtsjhfr84iusjfo84f] C:\DOCUME~1\Family\LOCALS~1\Temp\csrssc.exe
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O8 - Extra context menu item: &Download All with FlashGet - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: &Download with FlashGet - C:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\Program Files\FlashGet\FlashGet.exe
O9 - Extra 'Tools' menuitem: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\Program Files\FlashGet\FlashGet.exe
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} (Java Plug-in 1.5.0_06) -
O16 - DPF: {CAFEEFAC-0015-0000-0009-ABCDEFFEDCBA} (Java Plug-in 1.5.0_09) -
O16 - DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} (Java Plug-in 1.5.0_10) -
O16 - DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} (Java Plug-in 1.5.0_11) -
O16 - DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} (Java Plug-in 1.6.0_01) -
O16 - DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} (Java Plug-in 1.6.0_02) -
O16 - DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} (Java Plug-in 1.6.0_03) -
O16 - DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} (Java Plug-in 1.6.0_05) -
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = ent.ti.com;
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = ent.ti.com;
O20 - AppInit_DLLs: cahooknt.dll
O22 - SharedTaskScheduler: jgzfkj9w38rksndfi7r4 - {C5BF49A2-94F3-42BD-F434-3604812C8955} - C:\WINDOWS\system32\hnsf983ind.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: CyberGatekeeper Agent (CGAgent) - InfoExpress - C:\PROGRA~1\CYBERG~1\cgasvc.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - c:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: CyberArmor Run Service (CyberArmorRunService) - InfoExpress - C:\Program Files\CyberArmor\casvc.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
O23 - Service: DistRestart - Unknown owner - C:\WINDOWS\srvany.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: iPassConnectEngine - iPass - C:\Program Files\iPass\iPassConnect 3\iPassConnectEngine.exe
O23 - Service: iPCAgent - iPass, Inc. - C:\Program Files\iPass\iPassConnect 3\iPCAgent.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

--
End of file - 10116 bytes

[pskelley]

Welcome to Safer Networking, I wish to be sure you have viewed and understand this information.
"BEFORE you POST" (READ this Procedure before Requesting Assistance) http://forums.spybot.info/showthread.php?t=288
All advice given is taken at your own risk.
Please make sure you have read this information so we are on the same page.

I apologize for the wait, volunteers are swamped at all forums with infected computers. If you have resolved your issues, please post to let me know so I can close this topic.

If you still need help, and you have read and followed the "Before you Post" directions, post a new HJT log since it has been four days, and I will take a look, please describe any recent symptoms.

Thanks

[Haankster]

Hello,
Thank you for helping me. I know you are busy, so no need to apologize for the wait.

After reporting this, I tried to update spybot (it's at 1.6.0 currently) but could not. My infection tries to download more stuff continuously, so I would run spybot periodically to try to clean them out. At the last running, it flagged Win32.Jolee.K, Smitfraud-C, and two variants of Virtumonde, in addition to the original viruses.

On my last reboot, a windows message popped up saying some of the systems files were incorrect and asking to insert the XP SP3 CD to reinstall the bad files. The only problem with that is my SP3 came in an auto update over the net and not via a CD, so I could not do that. I cancelled out of that pop up, and the computer hung on the logon screen. So, I turned it off and waited for your help.

One more bad thing, on a previous virus clean about a year ago, I disabled the system restore, and forgot to enable it when my machine was clean. So, we do not have that available to us. My bad there.

I'm thinking I may be able to do safe mode boot to get the HJT log, then transfer the log to this machine via thumb(flash) drive and send it to you. What do you think?

Thank you so much for your help . . .

Hank

[Haankster]

Hello,

I tried booting in safe mode with internet, and could not boot. It gives me in succession:
1. The Logon screen
2. The "Loading you personal settings" screen
3. A "Logging off" screen
4. A "Saving your settings: screen
5. The Logon Screen

If I continue, it just repeats.

I need some help to get past this.

Thank you . . .

Hank

[pskelley]

I will work without that new HJT log just now.

Well Hank, you have some nasty stuff we must remove. I want first to say if you can turn on System Restore, please do so. I believe an infected System Restore is better than no System Restore if we need to use it.

Next, if you need to bring the tools from another computer via removable media, please be sure that media is not infected. One of the fastest ways to spread an infection, for some reason, it does not occur to folks that they are sticking it into another computer unprotected and then sticking it into their own computer

I wish to start with combofix, keep in mind it is 2.78 MB's and the removable media must be able to hold it.

Make sure you read and follow the directions, anything else will slow the process and waste both of our time. I suggest you keep this computer offline except when troubleshooting, the junk may download more. If you have any tool I use, delete it and download it new from the link I provide. Read and follow the directions carefully, the tools will not work unless you do.
The junk can be tough to remove, so do not expect fast or easy.

1) Please DO NOT ENABLE Spybot S&D TeaTimer while we work together.

2) A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix on your own. This tool is not a toy and not for everyday use

Download ComboFix from here:

Link 1 (http://download.bleepingcomputer.com/sUBs/ComboFix.exe)

* IMPORTANT !!! Save ComboFix.exe to your Desktop

Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
See this Link (http://www.bleepingcomputer.com/forums/topic114351.html) for programs that need to be disabled and instruction on how to disable them.
Remember to re-enable them when we're done.


Double click on ComboFix.exe & follow the prompts.

As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


http://i24.photobucket.com/albums/c30/ken545/RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

http://i24.photobucket.com/albums/c30/ken545/whatnext.jpg

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply along with a New Hijackthis log.

*If there is no internet connection when Combofix has completely finished then restart your computer to restore back the connections.

Tutorial if needed
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

3) Post also an uninstall list: Open Hijackthis.
Click the "Open the Misc Tools" section Button.
Click the "Open Uninstall Manager" Button.
Click the "Save list..." Button.
Save it to your desktop. Copy and paste the contents into your reply.
Image: http://img.bleepingcomputer.com/tutorials/hijackthis/uninstall-man.jpg

Thanks...Phil

[Haankster]

Hello Phil,

I'm stuck. I can't get the computer to boot. From the hard drive, both in a normal boot and a safe mode boot, it gets into the loop of logon screens that I described earlier.

I also tried booting from the windows XP CD. This gives an early option of doing an autorecovery, but choosing that option results in it asking for recovery floppy disks (which I don't have). Letting it run beyond that point, it then loads up a lot of drivers, then asks me if I want to install XP or use the recovery console to repair an existing installation. Choosing the recovery console results in a dos like prompt.

So, can I run ComboFix from the recovery console dos prompt?

I'm sorry to be so dense here. Thank you for your patience.

Hank

[Haankster]

Hello Phil,

I tried to run ComboFix from the dos prompt in the recovery console. It didn't work. While in the recovery console, the computer does not recognize my thumb (flash) drive. I could burn ComboFix to a CD and try it again. It does recognize the CD. But, I'll wait for your inputs before I try that.

Thanks...

Hank

[pskelley]

You might be able to use Recovery Console to fix the boot problem?
How to install and use the Recovery Console in Windows XP
http://support.microsoft.com/kb/307654

You can get help from Microsoft here:
http://support.microsoft.com/
email help is free but it can take a day or two to get a response. I recently had a SP3 installation issue and the tech showed me how to fix it in one email.


additional google links for your information:
http://www.google.com/search?hl=en&q=how+to+use+Recovery+Console&btnG=Google+Search&aq=f&oq=

Recovery Console information:
http://support.microsoft.com/kb/314058
http://support.microsoft.com/kb/307654

Good luck...Phil

[Haankster]

Thanks Phil. I'll pull those documents and let you know how it goes. That won't be until later this evening or perhaps tomorrow.

Hank

[Haankster]

Hello Phil,

I was not able to get the computer to successfully boot. So, I have gone to plan B. I purchased another hard drive, reinstalled Windows on it, and am (slowly) reinstalling software.

Before closing this thread, would you comment on my plan to get my data back from the infected hard drive. Basically, I'm planning to install the infected drive as a second hard drive, scan it extensively with virus scanners, delete all of the windows, program, and systems files, and keep only the data files (doc, txt, pdf, media, etc.). I realize that there is risk that there may be infection lurking in some of the data files. What is your opinion of this plan? Would you consider the risk of reinfection to be high, moderate, or low?

Also, my company requires that I use Symantec anti-virus and Infoexpress CyberArmor firewall. This is required for connecting into my company through their firewall. Those tools did not do a decent job of protection, as Spybot was showing alerts when symantec was oblivious. If this were your computer, what firewall and anti-virus would you use?

That is all. Thanks so much for your help, even though we didn't get very far.
It's OK with me to close this thread.

Hank

[pskelley]

I am not real knowledgeable in the area that you are asking about. I'll post what I have: http://spyware-free.us/tutorials/reformat/
http://www.cyberwalker.net/faqs/how-tos/reinstall-faq.html
http://helpdesk.its.uiowa.edu/windows/instructions/reformat.htm

I personally run freeware programs, here is advice from experts that should provide the information you are looking for.

Some good information for you:
http://users.telenet.be/bluepatchy/miekiemoes/slowcomputer.html
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/mcgill1.mspx

Here is some great information from experts in this field that will help you stay clean and safe online.
http://users.telenet.be/bluepatchy/miekiemoes/prevention.html
http://forums.spybot.info/showthread.php?t=279
http://russelltexas.com/malware/allclear.htm
http://forum.malwareremoval.com/viewtopic.php?t=14
http://www.bleepingcomputer.com/forums/topict2520.html
http://cybercoyote.org/security/not-admin.shtml

http://www.malwarecomplaints.info/

Thanks...pskelley
Safer Networking Forums
http://www.spybot.info/en/donate/index.html
If you are reading this information...thank a teacher,
If you are reading it in English...thank a soldier.

http://users.telenet.be/bluepatchy/miekiemoes/Links.html