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rayuk
2009-02-04, 14:13
Hi,

Since moving home and trying to get on to BT, it seems I have a virus that prevents access to some sites such as BT and perhaps more inportantly my free version to AVG does not connect.

I can connect via interent link to such as BBC

Tried malware, but will not download.

Did a PC check and it says Tagasaurus -would this cause above problem.

Any help to how I can get rid of what viruse I have please?

Rayuk

PC circa 3 -4 years old

ken545
2009-02-07, 04:23
Hello rayuk,

Welcome to Safer Networking.

Please read Before You Post (http://forums.spybot.info/showthread.php?t=288)
That said, All advice given by anyone volunteering here, is taken at your own risk.
While best efforts are made to assist in removing infections safely, unexpected stuff can happen.


I need more info from you, what opereating system are you using?????


Download Trendmicros Hijackthis (http://www.trendsecure.com/portal/en-US/_download/HJTInstall.exe) to your desktop.

Double click it to install
Follow the prompts and by default it will install in C:\Program Files\Trendmicro\Hijackthis\Highjackthis.exe
Open HJT Scan and Save a Log File, it will open in Notepad
Go to Format and make sure Wordwrap is Unchecked
Go to Edit> Select All.....Edit > Copy and Paste the new log into this thread by using the Submit Reply and not start a New Thread.

DO NOT have HijackThis fix anything yet. Most of what it finds will be harmless or even required.

ken545
2009-02-11, 13:28
This thread is being closed due to lack of response,

Note: If it has been five days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.