Can't drag/copy/paste files and folders and other problems. [Archive]

whysomafan

2009-02-10, 03:50

hi guys. my pc faced alot of problems all of a sudden which i hope u guys can help me.

1.) i cant copy/paste files or folders or anything, i've tried right click copy, and when i right click and wanted to paste, the 'paste' is grayed out and im not able to paste anything. i've also tried ctrl-c ctrl-v which doesnt work too. And i cant drag the files or folders too.

2.) i cant open my internet explorer, when i click internet explorer, the window just open and close immediately in less than a sec.

3.) when i minimise my windows for any applications, it doesnt appear on the taskbar, the taskbar is always empty. I need to alt-tab to get from windows to windows.

4.) i cant use the search function on windows. when i click on the search function. nth comes up.

5.) i cant run command promt as well. it just open up and closes itself immediately in less than a second too.

any help is appreciated. Thanks guys!

here is my HJT LOG:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:36:08 AM, on 2/10/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\program files\internet explorer\IEXPLORE.EXE
C:\program files\internet explorer\IEXPLORE.EXE
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\userinit.exe
C:\WINDOWS\System\Windows_Update.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\ACER\PSM.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\ScanSoft\OmniPageSE\opware32.exe
C:\Program Files\QuickTime\QTTask.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\ALCWZRD.EXE
C:\WINDOWS\system32\System.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\All Users\Start Menu\Programs\Startup\iexplorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Java\jre1.5.0_10\bin\jucheck.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://global.acer.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 127.0.0.1:80
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,,C:\WINDOWS\update_java32.exe,C:\WINDOWS\System\Windows_Update.exe
O1 - Hosts: 127.0.0.2 ymsdasdw1.cn
O1 - Hosts: 127.0.0.3 h96b.info
O1 - Hosts: 127.0.0.3 tongji888.8800.org
O1 - Hosts: 127.0.0.2 bnasnd83nd.cn
O1 - Hosts: 127.0.0.0 kcs.cn
O1 - Hosts: 127.0.0.3 adlaji.cn
O1 - Hosts: 127.1.1.1 bnasnd83nd.cn
O1 - Hosts: 127.0.0.0 user1.12-27.net
O1 - Hosts: 127.0.0.0 fengent.cn
O1 - Hosts: 127.0.0.0 www.sony888.cn
O1 - Hosts: 127.0.0.0 user1.asp-33.cn
O1 - Hosts: 127.0.0.0 www.netkwek.cn
O1 - Hosts: 127.0.0.0 ymsdkad6.cn
O1 - Hosts: 127.0.0.0 www.lkwueir.cn
O1 - Hosts: 127.0.1.1 user1.23-17.net
O1 - Hosts: 127.0.0.0 upa.luzhiai.net
O1 - Hosts: 127.0.0.0 www.guccia.net
O1 - Hosts: 127.0.0.0 4m9mnlmi.cn
O1 - Hosts: 127.0.0.0 mm119mkssd.cn
O1 - Hosts: 127.0.0.0 61.128.171.115:8080
O1 - Hosts: 127.0.0.0 www.1119111.com
O1 - Hosts: 127.0.0.0 win.nihao69.cn
O1 - Hosts: 127.0.0.0 puc.lianxiac.net
O1 - Hosts: 127.0.0.0 pud.lianxiac.net
O1 - Hosts: 127.0.0.0 210.76.0.133
O1 - Hosts: 127.0.0.0 61.166.32.2
O1 - Hosts: 127.0.0.0 218.92.186.27
O1 - Hosts: 127.0.0.0 www.fsfsfag.cn
O1 - Hosts: 127.0.0.0 ovo.ovovov.cn
O1 - Hosts: 127.0.0.0 dw.com.com
O1 - Hosts: 127.0.0.0 t.myblank.cn
O1 - Hosts: 127.0.0.0 x.myblank.cn
O1 - Hosts: 127.0.0.0 qq-xing.com.cn
O1 - Hosts: 127.0.0.0 59.125.231.177:17777
O1 - Hosts: 222.122.219.220 www.qq.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {09EB15FA-17D8-4D60-8598-3F549A848DF2} - C:\PROGRA~1\INTERN~1\PLUGINS\b54321.bho
O2 - BHO: (no name) - {6212B202-7BBF-4B40-9AFC-A88133B84018} - C:\Program Files\Internet Explorer\DxPleroBt.Rxf
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: (no name) - {A93061FE-464A-4E95-8E96-A54CD948B0F7} - C:\Program Files\Internet Explorer\Sys3NtMe.Zys
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\4.1.805.4472\swg.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {D5141C2D-A732-4627-AC14-D5B54121A941} - C:\Program Files\Internet Explorer\SentRz.R91
O2 - BHO: (no name) - {F6A454AE-156A-415E-9F89-3795677A8A91} - C:\Program Files\Internet Explorer\53u1ttMe.2ys (file missing)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [MPS] C:\ACER\PSM.EXE
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [Alaunch] C:\Windows\alaunch.exe
O4 - HKLM\..\Run: [Easy-PrintToolBox] C:\Program Files\Canon\Easy-PrintToolBox\BJPSMAIN.EXE /logon
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [Omnipage] C:\Program Files\ScanSoft\OmniPageSE\opware32.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Sony Ericsson PC Suite] "C:\Program Files\Sony Ericsson\Mobile2\Application Launcher\Application Launcher.exe" /startoptions
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [AlcWzrd] ALCWZRD.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [Windows Services32] service.exe
O4 - HKLM\..\Run: [HBService32] System.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKLM\..\Policies\Explorer\Run: [nwiz] mmx45c12d.exe
O4 - HKUS\S-1-5-21-2711899323-3261729053-314303931-1005\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background (User '?')
O4 - HKUS\S-1-5-21-2711899323-3261729053-314303931-1005\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: iexplorer.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: PokerStars.net - {FA9B9510-9FCB-4ca0-818C-5D0987B47C4D} - C:\Program Files\PokerStars.NET\PokerStarsUpdate.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://global.acer.com/
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.adobe.com/pub/shockwave/cabs/flash/swflash.cab
O20 - AppInit_DLLs: HBQQSG.dll,HBmhly.dll,HBWOW.dll,HBTL.dll,HBQQXX.dll,HBQQFFO.dll
O20 - Winlogon Notify: crypt - crypts.dll (file missing)
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: Windows_Uninstall_Information - Unknown owner - C:\WINDOWS\system32\Uninstall Information.exe
O23 - Service: Windows_XP - Unknown owner - C:\Program Files\Common Files\Microsoft Shared\MSINFO\backupuser.exe

--
End of file - 10692 bytes

Blade81

2009-02-14, 00:11

Hi,

One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and Download and Execute files

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the Trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of Trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud? (http://www.dslreports.com/faq/10451)
When Should I Format, How Should I Reinstall (http://www.dslreports.com/faq/10063)

However, if you do not have the resources to reinstall your computer and would like me to attempt to clean it, I will be happy to do so.
Should you have any questions, please feel free to ask.

Please let us know what you have decided to do in your next post.

Blade81

2009-02-19, 16:55

Due to inactivity, this thread will now be closed.

Note:If it has been four days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

If it has been less than four days since your last response and you need the thread re-opened, please send me or MOD a private message (pm). A valid, working link to the closed topic is required.