View Full Version : no idea what I'm doing
I let my McAfee subscription lapse (bad call) and now have a ton of problems. Installed and ran Spybot S&D and there was 1 issue that couldn't be resolved because it was in my computer's memory. Restarted & ran again. Same thing.
So -- there's a little x icon that tells me my computer is infected which opens IE and brings me to a broken link. Also my "My Documents" folder keeps opening on its own.
I don't even know where to find logs in order to post them. I need help in the form of baby steps!
Thanks,
Katherine
Hello and Welcome to Safer Networking,
My name is peku006 and I will be helping you to remove any infection(s) that you may have.
I will be giving you a series of instructions that need to be followed in the order in which I give them to you.
Please observe these rules while we work:
If you don't know, stop and ask! Don't keep going on.
Please reply to this thread. Do not start a new topic.
Please continue to respond until I give you the "All Clear"
If you follow these instructions, everything should go smoothly.
Click here (http://www.trendsecure.com/portal/en-US/threat_analytics/HJTInstall.exe) to download HJTInstall.exe
Save HJTInstall.exe to your desktop.
Doubleclick on the HJTInstall.exe icon on your desktop.
By default it will install to C:\Program Files\Trend Micro\HijackThis .
Click on Install.
It will create a HijackThis icon on the desktop.
Once installed, it will launch Hijackthis.
Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
Come back here to this thread and Paste the log in your next reply.
DO NOT use the AnalyseThis button, its findings are dangerous if misinterpreted.
DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.
Thanks peku006
Due to inactivity, this thread will now be closed.
Note:If it has been four days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.
If it has been less than four days since your last response and you need the thread re-opened, please send me or MOD a private message (pm). A valid, working link to the closed topic is required.