View Full Version : User feedback

2009-02-25, 14:10
Users uninstalling Spybot-S&D 1.6.2 have the option to anonymously submit a reason for doing so, and after a few weeks of these reports, we were able to get a picture of the most common reasons.

The top reasons why people uninstall Spybot-S&D are those three malicious antivirus companies who force their users to uninstall our software for so-called, but never proven, incompatibility issues. Against these, all we can do is continuing down the legal road, and the feedback at least helps us getting more exact numbers.

Among the reasons we can address, the TeaTimer messages were mentioned quite often as too confusing. TeaTimer already knows about half a million regular system entries, and more than a third of a million malware detection patterns - but the remaining ones can still confuse unexperienced users. We've therefore decided to heed this feedback and made the decision dialogs on unknown entries optional in a new TeaTimer version now available as beta.

Of course you do not need to uninstall just to give us feedback - just visit our forum or send us an email if you feel things could be made better!

More... (http://www.spybot.info/en/news/2009-02-25.html)