Simply won't start

[jareddm3]

I try to start the program, and an hour glass appears for a moment before disappearing. I've tried restarting and reinstalling it several times and nothing works. This is also the only program that this appears to happen to.

[Matt]

Hi jareddm3,

:welcome: to Safer Networking Forums. :)

Which version of Spybot have you installed?
Which operating system are you using?
Which other security tools (firewall, Anti-Virus tool, Anti-Spyware tools, etc.) are you using?

There's the possibility that Malware blocks Spybot from starting.


Best regards,
-Matt-

[md usa spybot fan]

jareddm3:

Some malware prevents Spybot (SpybotSD.exe) from executing. If this is what is causing your inability to execute Spybot, possibly the following procedure may overcome the problem:
Using Windows Explorer navigate to the following directory:
C:\Program Files\Spybot - Search & Destroy
Look for a randomly named file with a .scr extension (JLOSSAOBEIIZCOIQOD.scr for example) that is the same size as the SpybotSD.exe file. If you don't see SpybotSD.exe, see Note #1.
Double click on the randomly named file with a .scr extension and see if Spybot executes.
Note #1: Starting with Spybot 1.5.2 some of Spybot's executables are hidden as protected operating system files. To see them:
Using Windows Explorer navigate to:
C:\Program Files\Spybot - Search & Destroy
In the Tools menu select Folder Options…
In the Folder Options dialog select the View tab.
Under the "Hidden files and folders" options:
Make sure "Show hidden files and folders" is selected.
Not "Do not show hidden files and folders".
Uncheck the following option:
Hide protected operating system file (Recommended)
Click the Apply button.
Click the OK button.
The files should now be displayed.

Note: If you uncheck the "Hide protected operating system file (Recommended)" option to view Spybot's executables, I suggest that you return the option to its original setting when you are done.

[jareddm3]

Hi jareddm3,

:welcome: to Safer Networking Forums. :)

Which version of Spybot have you installed?
Which operating system are you using?
Which other security tools (firewall, Anti-Virus tool, Anti-Spyware tools, etc.) are you using?

There's the possibility that Malware blocks Spybot from starting.


Best regards,
-Matt-

I have version 1.5 I believe.
I'm using Windows XP
My normal windows firewall is up and I have spyware blaster running.


And I seem to now have a much bigger problem. I can't open my C drive. It says "Cannot find RECYCLER\S-9-1-53-(even more numbers).com"
I have no idea what this means.

[Matt]

Hi jareddm3,

did you already try out, what md usa spybot fan told you?

Do you have Signs of Malware (http://www.virusvault.us/signs1.html) ?

Best regards,
-Matt-

[jareddm3]

There doesn't seem to be any files with a .scr
I would definitely say I have signs of Malware.

Also, it doesn't allow me to directly access anything in the C drive. I can only access it by using the search window. Unless "searching in hidden folders" would also reveal any files with a .scr, I haven't been able to check.

[drragostea]

Can you try renaming the Spybot desktop icon?
By the way, if you wish I can provide instructions for you to help get the malware cleared out from your machine.

[Springerrr]

...And I did find a bunch of those scr files in the SB folder,

http://s88.photobucket.com/albums/k180/springerrr/?action=view&current=SB.jpg

which I deleted. Then re-booted. It still doesn't start, even when I try from the .exe file (not the shortcut). I can see the program in my Windows Task Manager, using 12K of memory, but that's it.

I have, I believe, the most recent version as I installed it about a month ago.

[Matt]

...And I did find a bunch of those scr files in the SB folder,

http://s88.photobucket.com/albums/k180/springerrr/?action=view&current=SB.jpg

which I deleted. Then re-booted. It still doesn't start, even when I try from the .exe file (not the shortcut). I can see the program in my Windows Task Manager, using 12K of memory, but that's it.

I have, I believe, the most recent version as I installed it about a month ago.


Hi Springerrr,

who said that you should delete theese *.scr files?? :banghead: Theese files are an alternative start for Spybot, if Malware blocks the original SpbotSD.exe !!
As md usa spybot fan already said:

Double click on the randomly named file with a .scr extension and see if Spybot executes.

Moreover, please open your own thread next time. It's always a little bit confusing, when other users want to discuss their problem in a foreign thread. ;)



Best regards,
-Matt-

[jareddm3]

There was nothing clearly marked as .scr but when I search for .scr I it pulled up all my screensavers and one file from the Spybot folder. Clicking on this did the same thing as clicking on the normal spybot icon. A moment of thinking and than nothing.

Renaming the shortcut also did not help.

[md usa spybot fan]

jareddm3:


I have version 1.5 I believe. ...

You are apparently running an old version of Spybot. Try to upgrade to Spybot - Search & Destroy 1.6.2.46. The downloads for the most resent version of Spybot are located here:
Mirror selection - The home of Spybot-S&D!
http://www.spybot.info/en/mirrors/index.html
If that does not work, consider posting in the Malware Removal (http://forums.spybot.info/forumdisplay.php?f=22) forum and having someone take a look at your system.

If you decide to have an experienced malware removal specialist assist you, please follow the procedure in this link and produce a HijackThis log: "BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance) ( http://forums.spybot.info/showthread.php?t=288).
After you have read those instructions, start your own thread in the Malware Removal (http://forums.spybot.info/forumdisplay.php?f=22) forum, making sure to post the HijackThis log produced from those instructions.

[ksin87]

hello,

im sorry for not creating a seperate topic for this but i didn't want to flood the board with similar problems.

My Spybot (latest version, with all updates) doesn't open, so I went in program files>Spybot and found the .scr file that when clicked on, opens up Spybot.

However, this does not solve problem - malware still exists right?

So what do I do now?

Thanks


Malware forum topic: http://forums.spybot.info/showthread.php?t=47767

[spybotsandra]

Hello,

Please post your log in the malware removal forum as recommended, then a helper will guide you in removing the malware.

Best regards
Sandra
Team Spybot