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Spybot S&D - error message

J

jleong2

New member
All of a sudden, I wasn't able to update my Spybot S&D 1.6.2. There was an error message that says "error retrieving update information file". The same thing happened a couple of times a month ago but after a few hours, the system returned to normal. So, I thought it could be that Spybot was doing routine maintenance, thus preventing the accessibility to updating. This time, however, the error message has persisted even after more than 24 hours (since the evening of 3/4/09). I might add I have had no problem accessing Internet. Can any one please tell me what to do? Should I re-download Spybot from the Internet? Thanks.
 
Hello,

1. The error message \"Error retrieving update info file\" usually appears when Spybot-S&D has accidently imported bad Internet Explorer proxy settings. In this case, it helps just to disable the proxy option in Spybot-S&D:
Open the Settings section and go to the Settings page. Locate the Use proxy entry in the Automation - Web update category, and disable it.
If you cannot see the Settings section, start Spybot-S&D in advanced mode (see your Start menu group for Spybot-S&D).

This information is also available in our How-To section (including a screenshot):
http://www.spybot.info/en/howto/proxy.html

2. Please check your firewall. Most people who do not have problem #1 do have Spybot-S&D accidently blocked in their firewall.

3. If nothing else works, you can still use the manual updater, which is available on the website: http://www.safer-networking.org/en/download/index.html - the Detection Update.
(Notice: if the Info page does not show the correct update date after installing the updates with the manual updater, please ignore that - this will be fixed with the next release)

Best regards
Sandra
Team Spybot
 
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